Lou's is the coolest place in town! You can definitely tell the owners + employees take a great…read moredeal in pride in their pet shop. There's so much to see and explore at Lou's! There's baby bunnies, tortoises, reptiles, little critters, and even birds. Don't forget about a wide assortment of pet toys, treats, food and supplies for every pet need as well. My dogs LOVE that they carry Tall Tail dog toys. Everything is priced just right too! What makes Lou's unique is they offer a lot of fun education and learning opportunities for anyone in the community. Children can volunteer at Lou's to instill a great work ethic at a young age. This also allows your kids to learn about nature and what it takes to own a pet. Stop in today and spend a few hours exploring every inch of Lou's. You won't regret it.

Great locally owned establishment. They take good care of their animals, they keep a variety of…read morereasonably priced products for any animal genre. Just visiting is like going to a small zoo. Over the years they've had giant fish, snapping turtles, tortoises, pythons, giant rabbits, lizards, chameleons, and even a ring tailed Lemur. The less ornery ones even wander the shop. I enjoy asking the tortoise questions about aquarium equipment like hes a helpful employee. Just watch out buying aquarium plants, theyre healthy, but you might have some snail stragglers. (Two years later I still find them in my tank and thats on me for not quarantining properly)

Everybody staff member was extra nice great customer service and the nail tech was extra careful…read morewith my pooch please support this location

Always great service at Pet Supplies Plus. Staff is always very knowledgeable and you can tell…read morethey genuinely care for animals.

Such a cute little spot, with amazing products! My dogs loved all of treats I got them! Will be…read morereturning weekly!

New owner is very friendly and our dog loved the product. Definitely worth stopping by on your next…read morewalk.

Fantastic customer service. So glad we have this business in our neighborhood! I get all my bird…read moreseed, houses, and Cherry Republic goods from this location. Sign up for their club. Totally worth the discount.

So many animals and decent priced feed. I hope they'll be able to expand and give these animals the…read morespace they need

Excellent selection, friendly and knowledgeable staff. Highly suggest you stop in for all your…read morefresh and salt water pets needs, and more.

Love this Pet Supplies Plus. All of the team members here at this store are always so helpful…read more From carrying out my large bag of dog food to my car to running out my online order. I love this store on Greater Mack.

I have to take a moment to recognize Christine for the absolutely phenomenal service she provided…read moreto our family and our pup the week of August 4-7. From the moment we walked in, she went above and beyond to make sure we had everything we needed. Her knowledge, kindness, and positivity were unmatched, she truly made us feel valued and cared for. She patiently worked with us, answered every question, and guided us to the best products for our dog's needs. It wasn't just "good customer service," it was exceptional. Honestly, Christine should be running the store. She carries herself with the professionalism, leadership, and genuine care that every customer hopes to see. This is exactly the type of person other employees can learn from. Pet Supplies Plus is lucky to have her, and we can't thank her enough for all her help!

Clean, kind, and a wonderful staff. They offer grooming services. Will bring your supplies to…read moreyour car.

what a great pet store downtown. I was able to order online and just stop by to pick it up…read morecurbside. they are very friendly and helpful and it's such a cute store. It's nice to be able to have the convenience of a delivery service and be able to support a local business at the same time. Love it here.

Fish have been sick and die shortly after buying them. Witnessed a puffer fish stuck to a filter…read morewhere a worker soon after pried him off of it, but he did not look well. Was so good when I first started going, learned more about the fish hobby and soon found out that they are not healthy or well taken care of :/

I brought my children in the other day and was disappointed in how the staff was talking to a…read morecustomer. A woman with tattoos was chatting with a man with a superman hat. Not sure if he was her boyfriend or not but their conversation was not suitable for young ears. She also paid more attention to the man than us who actually required her assistance. Good selection but I will not be returning.

I had a generally positive experience at Petco. The store was clean, well organized, and the staff…read morewere helpful when I had questions about products for my pet. I appreciated the selection of food and supplies, and it was easy to find what I needed. Checkout was smooth and the overall visit felt efficient. I would recommend!

Very disappointed with my recent experience. I purchased a large dog donut cone and returned within…read more30 minutes to exchange it for a smaller size because it didn't fit. I then returned again within another 30 minutes because the smaller one also didn't fit. Despite both items being returned right away, I was only refunded $2.12 instead of the full $29.00 something I paid. I went back to the store and spoke with the manager, who told me to call headquarters. Headquarters was no help either. The store employee even remembered the entire transaction, yet no one was willing or able to correct the refund. It's frustrating that neither the store nor corporate support would resolve such a small issue. Customer service should matter more than losing a customer over $29. I'll be taking my business elsewhere where returns and customer concerns are handled properly.

Poor consumer service. The manager said I had to bring my product back in order to get a price…read moreadjustment. The product was clearly on the receipt. I had the product in my car and instead of allowing me to go back to the line I was at. He had me wait back in a long line. Ridiculous.

This store for grooming ,especially, deserves negative ratings and should be shut down…read more Grooming employees REFUSE to take dogs out to use the bathroom, leave dogs in extreme stress, disregard customer wants/directives when dogs are dropped off, and refuse to communicate. A bath takes over 4 hours, no communication when dogs are ready to be picked up, etc. If the grooming staff is allowed to take a damn smoke break, they can take the dogs to the fucking bathroom!