Words truly cannot express how grateful I am for Pet Suite Retreat (PSR). I've trusted them with my…read morefur babies in Inkster for years, and they have never let me down. Recently, my mother was hospitalized and needed time to recover in a skilled nursing facility. She boarded her dog, Niko, at a place in Troy close to her home. Niko has a history of seizures, and he had a small episode while he was there. The facility called to say they were not comfortable keeping him and that she needed to find alternate arrangements. My mother was already overwhelmed with her own health issues, and the added stress of finding a safe place for Niko was heartbreaking. I immediately called PSR, and they were just as incredible as I remembered. I spoke with Lace--who also worked at the Inkster location and even remembered my long‑lost baby Bella. She went out of her way to pick up Niko herself and made sure he had a safe, secure, loving place to stay. My gratitude for PSR runs deeper than words. They have always been the place I call "home" for my babies, and they proved once again why. "Thank you" will never feel like enough.

They took care of my cat very good. The cat was well fed and given play time. My cat was only 5…read moreweeks old.

Bottom line - not clean and said they use force ("corrections") with your dog…read more We had an appointment for an evaluation of our dog's temperament. This was around 9am and we were the only people there other than the staff - which we only saw 2 people. While our dog was getting evaluated and we filled out paperwork, I was observing the dog play area. There were 2 piles of poop in there when we arrived. I don't know how long they'd been there already. But 20 minutes later as we were getting ready to leave, those 2 piles had turned into at least 4 piles (that I could see). Nobody appeared to been observing the dogs let alone cleaning up after them. I asked the person at the front desk (asst. mgr?) about cleanup and he didn't seem at all concerned. He basically said someone comes around once in a while to clean up. Thankfully, my dog is not a poop eater - although I've had dogs in the past that were - and I can understand sometimes it may take a few minutes to get to cleanup. But this was just nasty. I wanted to like this place because our dog loves to play and is very spirited with other dogs. This chain seems to have a philosophy of letting dogs be dogs and regulate their own play unless things get out of hand. I think that's ideal as long as the dogs are screened first and are being monitored so someone can step in quickly if needed. I was just not confident that would happen here. The last straw for me was when my dog passed the evaluation but the staff member talked about sometimes using "corrections" with dogs. I am a believer in force-free training (positive reinforcement), and I understand there might need to be exceptions needed for emergencies when dogs must be separated quickly, but I'm just not ok with strange men giving my 16 pound dog a "correction" of any kind. Google the term if you want to know what it might mean, or better yet ask Hounds Town and make sure you're comfortable with it. They don't have live camera feeds available like some other places, so you are putting your trust in them, and if this was how things when down when they had a first time potential client, I can't imagine how much worse things might be at other times. We have tried 4 local places and still feel I haven't found the ideal doggie day care / boarding place. There have been a couple of acceptable ones, but this one would be a last resort for us.

We (and our pup!) love Houndstown! They treat our girl like family! We love the convenience of not…read moreneeding to call ahead before dropping her off! We have used the grooming services yet but plan on soon! Their staff is super friendly and welcoming as well. Fairly priced for great service!

Everything from our initial call through our first appt. was great. The front office staff reached…read moreout to let me know when they received the records from my former vet, and were always very professional and friendly. We were welcomed and shown into a room immediately, and our vet tech was wonderful. Our cat is a big old scaredy cat, so we really appreciated how kind and gentle both the vet tech and Dr. Tate were, and that they were even nice enough to wrap our cat in a blanket they misted in calming pheromones. One reason we left our last vet was because they kept trying to sell us on every test and unnecessary thing our cat didn't actually need. So, I was really grateful Dr. Tate did a great exam, told us possible tests (i.e. blood work options) and then let us make our decision without judgement. We're so grateful we found Dr. Tate!

Switched to this vet since much closer to my home. I found the vet Dr. Tate very nice. Sad to post…read morethis review. In the annual check-up she detected a heart murmur and "gravely sounds" in my 6 y/o cat's lungs. She said she didn't think there was a need for additional testing, and told me to keep an eye on his respiration rate - count it when he sleeps and call them if gets fast. I did that, and over the next few months called their office on 2 different occasions to report respiration that was just over the "fast" side. The person that answered the phone took the information and I was told there was not a concern. I brought my boy back for annual exam. The night before he had a bad coughing fit. I was told they did an x-ray and that his heart was enlarged and he was in hear failure. I was there over an hour waiting and knew something was wrong. I was sent to Blue Pearl in Southfield - told they had vet cardiologists there. (NEVER go to Blue Pearl - terrible!) Discovered the next day that Veterinary Cardiology Consultants had an office only a few miles north of Troy Vet Hospital! At Blue Pearl they diagnosed my boy with congestive heart failure / hypertrophic cardiomyopathy (HCM). This was approx. $3,500 visit - after spending about $700 at Troy Animal Hospital. I followed-up with Vet Cardiologist Consultant's for my cat's care. In the following 11 months I've spent another $2,000 - $3,000 on consultations, echocardiograms, fluid aspiration, monthly medications, supplements, holistic care. My boy was in advanced heart failure and died two days ago. I've learned along the way that in that initial annual check-up at Troy Animal Hospital in November 2017 that the heart murmur and gravely sounds detected in his lungs were early & strong indicators of cardio myopathy developing. I wasn't even offered the option of additional diagnostic testing - I would have done it! Instead told she "didn't think it was necessary at this time." If testing had been done and treatment started then he could have lived a long and healthy life with condition management. Instead, his quality of life deteriorated fast - he died at only 8 y/o - and it cost me approx. $7,000 in that 11 months along with so much stress, sadness and grief. My heart is broken. My boy was one of those special cats - the kind even people who hate cats love. He deserved better. I understand mistakes are made in life but this was inexcusable. I called twice to report fast breathing afterwards and they weren't concerned!! Is this a matter of being too busy to give proper attention? Why not suggest testing to rule out a potentially deadly condition developing? I wish I had never stopped going to my previous vet who specialized in cats. My boy would be alive.

Wow! This is a great place for dogs! The facility is new, clean, very large, with lots of play time…read morefor the dogs. The Staff are all wonderful and my dog loves going here. They all monitor, engage and care for my dog and he always comes home tired and very quiet for the evening. The Owner Jim is very caring and engaging with the dogs and their owners. My pup stayed for a week and came home happy and tired out! Jim called the day I picked him up to tell me how he well he did while I was away. It made for a very positive experience and we are very happy customers at Happy Dog! Highly Recommend!

We were looking for a new place to board our dog after moving to the area. Saw lots of positive…read morereviews so tried it out. The very first time we brought our dog in, the owner Jim made a point of mentioning "I've had problems with that breed in the past but I'll give her a chance" Our dog is a pit mix, we've had her since she was 10 weeks old. She had stayed at other boarding facilities and has been well socialized, we have never had any issues with boarding or being at dog parks etc. We had our dog stay twice, when picking her up the other staff members always said she did well, never reported any issues to us. When we called to arrange boarding the third time, the owner answered and informed us he would not allow our dog to come back as "she doesn't do well here". No other information was given. Giving 2 stars instead of 1 because we really liked the place, the dogs can go outside and the staff is generally kind and does a good job. It is a shame though that the owner is so prejudiced against certain breeds, and I feel that someone who really has that much experience working with dogs (as he claims) would know not to judge a dog based on breed but judge on a case by case basis. And if our dog really did have an issue, why were we not told when it happened? I find it hard to believe our dog randomly had an issue at this boarding facility, but never had any issue before or after at any other boarding. TL;DR: owner is prejudiced against bully breeds, will tell you to your face and then not allow your dog to come back

Can we start with how much I appreciated them dealing with what felt like 89 calls from a Dog-Mom…read morewho cannot function without notes or she forgets EVERYTHING?! That's me, and my big anxious lug'of'a'dog. They were so gracious. So professional. So down-to-earth and most of all, they cared for my dog like he was one of their own. I'm not sure which one of us was more nervous, but they calmed the both of us by answering any and all questions I had (and there were many!) He ventured in with his own blanket and toy to keep him company and was given playtime and lots of love. The moment we walked in we were greeted with smiles and we felt at ease. The day we dropped him off Inknew he was going to be well cared for and my mind was at ease while we were away with family for the holiday. Thank you SO much for taking care of the furriest member of our family. We appreciate you so much!

Really caring and friendly people. They work hard to make our dogs happy and comfortable and always…read morekeep them safe.

Located in the huge strip mall off of busy Big Beaver…read more Inside is a large pet supply store, and grooming service. Huge selection, good prices. Staff seemed nice. Everything was clean and in good repair.

amazingly kind and wonderful staff! I had to board my cats due to an emergency and everyone was so…read morekind and understanding of our situation and gave my cats excellent care while they were in the hotel! I love having a place I know is safe for my babies and where the employees really care about animals. Thank you all so much!

Rex Pointe is a great place, they take great care of our boys. Our malamute loves the group play…read moreand all the space to run. They even board cats upstairs in their own cat area too!

They do a great job with my dog who gets aggressive with strangers. They are a very trusting place…read moreto board pets.

Over the years we've tried a number of the local big name boarding facilities before finding AAPR-…read moreRoyal Oak. After the first experience with each of the other boarding facilities, our dog could not get out of the facility fast enough - and most of the time, he would refuse to go back inside the facility and would not let us leave us for the second boarding. We don't have that problem here. I fully trust my dog's intuition, and I fully trust the staff at AAPR-Royal Oak. We board several times a year - sometimes for a weekend, and every now and then for a full week. It doesn't matter how much time has passed in between visits, each time we show up for boarding we are greeted by the same handful of smiling faces, and they are always so excited to see our pup. And more importantly - he's excited to see them too. We only board overnight (with the daytime play of course), so I can't speak to any of the other available services. And our dog does not require any additional special treatment or services, so I can't speak to that either. I do wish that they were a little more consistent with the after boarding report cards that they send out electronically. It's always nice to get a little more detailed feedback about how boarding went. There are a few specific people who will take that extra few minutes to give us a quick recap if they're the ones bringing him out to us at the end of the stay, and for that I am so so grateful. I wouldn't hesitate to bring my dog here, nor would I hesitate to recommend AAPR- Royal Oak to friends and family.

My favorite thing about the vet is that they are so much more comfortable with the cat and they can…read moreget the vet in a good position and not have any problems getting the vet in a hurry to come

I just want to say that Eve and Shiloh were amazing! They were a huge weight off my mind about…read moreleaving my cat, Butters, while we were away on vacation. They have the cat mojo in them for sure! My cat is very sweet, but is very shy and when new people come to visit she always runs to the basement to hide, but when Eve came to do a walk through Butters was still around upstairs wanting to inspect the newcomer. After leaving for our vacation Eve sent me a text everyday and a couple of adorable pictures! It assured me that my house and cat were safe. Butters enjoyed their company so much that when we came home Butters was even cuddlier than she was before Eve and Shiloh gave her their love and attention. Thank you so much for bringing out the best in our cat!

I recently boarded my kittens at Eve's house for a week while on vacation. It was such a great…read moreexperience! The room has tons of options for cats to play, even four month old energetic kittens, and many places to curl up and sleep. There's a web cam in the room so I could check on them whenever I wanted, and they always looked content. They got plenty of attention and the price is extremely reasonable -- much cheaper than boarding services where they'd be stuck in a cage all day. Eve also used to do home visits with my previous cat and did a great job with him. She is very trustworthy and reliable, with good communication. Highly recommended!