Thank you to Serene Passages for making a difficult choice and time, a peaceful and gentle one. Thank you to Dr. Scott, for the most compassionate and caring approach with our beloved fur baby. Thank you to Don & Ashley for being so kind during my calls and questions. Although this was one of the most difficult calls I had to make, Don was so caring and gentle with his approach. I cannot recommend Serene Passages enough, when your beloved fur baby has reached that time, to have a peaceful time together for one last time. read more

Don and Dr. Nicole made the hardest day of my life just a little bit easier. They both answered every single question I had, Don even went out of his way to get into contact with the crematorium for me (multiple times). And Dr. Nicole. She was gentle and kind and explained what was going on every step of the way. And my Zero really seemed to enjoy her company before he was laid to rest. They also come in a discreet vehicle so as not to bring attention from nosey neighbors! Thank you Serene Passages for giving my baby the goodnight he deserved. Because goodbye means it's the end. Chelsea xo read more

Serene Passages - Zero - Veterinarians Near Me

Although there is never a good time to put a pet to sleep, being able to use Serene Passages helped our grief incredibly. Their vet came and walked us through the whole process. Was very gentle and loving. As he went across his rainbow bridge I know he did it without any pain. They even followed up to check on us and guide us to resources for grief. read more

The hardest day... the kindest and gentlest company from Amy on the phone to Nicole. Lordy she is patient, empathetic and completely devoted to the care of our fur fella. Our 12 year old German Shepherd needed home end of life care and I was nervous and anxious about who to use and especially about when was the right time...Nicole was fabulous and Amy must've known how desperate we were (his condition was acute vs chronic) as they were able to slip us in sooner than we expected. I'm sooo grateful he didn't have to suffer any longer than he did. Nicole walked us kindly and gently throughout the entire process. We are able to proceed at our own pace and needs. I was a mess and she lovingly listened to all my stories about Baron and who he was. She was interested and kept calling him friend. I absolutely recommend this company for the absolutely worst day ever. read more

Serene Passages - Baron Von Stefanitz - Veterinarians Near Me

Thank you Dr. Nicole and staff for your care and compassion. Our girl Trixie was 18 when we had to make the difficult decision to help her cross the rainbow bridge, we had her since the age of six weeks old. Dr. Nicole took her time and explained the process, she was very comforting. She gave us as much time as we needed to say our goodbyes to our baby girl. Again, thank you so much Dr. Nicole and staff. read more

See all

I highly recommend Serene Passages. Dr Nicole came to our home and with love and compassion gave our sweet dog a peaceful passing. So grateful for all she did. read more

No one wants to need these services, but when and if you do, I cannot give enough praise to these wonderful people. My kitty lost her battle with a rare case of FOPS we were not able to treat in spite of trying everything we could. Serene passages was quick to respond to my inquiry, and genuinely sympathetic to my situation. These are people who love animals and understand the bond we share with them as family and not just pets. They were so patient and thorough, and answered all of my questions. They even notified my vet for me. I feel like the price was fair considering that going to the vet would have only saved me about $100. Well worth the expense to have my girl go at home in my arms. Our friends came to say goodbye, my other cats got to understand her passing, and she didn't have to go through the stress of one more trip to the vet. They could not have been kinder. Every single person in this locally owned and operated company is a truly compassionate soul and I am so grateful. To the girl (I'm so sorry I don't recall your name) that returned her cremains to me, if you're reading this, when I opened the door and saw you standing there, had I had a choice, I know I couldn't have chosen a better person to bring her back to me. I feel like you would understand what I mean. Thank you to everyone at serene passages for getting us through that day, and thank you for all that you do. If you're on the fence about this service, don't be. If it's time, this is a decision you will not regret. read more

I called this morning to get a quote and the man that answered the call wasn't prepared at all. He seemed very disorganized. Placing me hold several times and still didn't give me availability! I truly don't understand how this place even has 5 stars rating. First impression was horrible. It's very hard to even have to make the call! I'm so disappointed and disgusted by the call. No level of professionalism. I highly recommend hiring staff that is prepared and doesn't seem like they are rolling out of bed! I recommend looking into other services than this! Save yourself the trouble and disappointment. It's a shame that all these great reviews and crappy customer service. read more

We had to call serene Passages because our little dog Max (age 12) was so sick and we found out he had an inoperable tumor in his stomach. We had used them a year and a half ago for our other dog(age 13) when she could no longer go on after 3 years of being treated for heart failure. It is such a difficult call to make while crying the whole time, but they are so wonderful and understanding. The Vet that came to our home, Dr. Ramirez, was kind and compassionate as was Dr. Nicole last time. She helped us during the hard goodbye and helped make Max comfortable while crossing over that rainbow bridge. They don't rush you in saying your goodbyes and Max slipped away peacefully, while in his favorite spot with us by his side. I would so recommend this company because from the first call to follow up and even to arranging cremation of our fur baby, they are really and truly helpful and kind. read more

The whole process of calling Don and the visit of Dr. Scott was very caring. I am grateful for making it easy for us and most especially for our beloved, Kona. read more

This place is so rude whoever is handling phone calls. The man, Don, spoke to my husband and was so unprofessional. He was telling my husband, just because she's not eating is not a reason to put her down. Two different veterinary Dr's told us she has kidney failure. So, NO we are not rushing to have her put down but went to another Dr for a second opinion, hoping it would be a different diagnosis. No sympathy just condescending. We don't want her to suffer or be in pain, so we were calling to schedule asap. We are heartbroken with our doggy being sick after 18 years and to get treated so poorly was just too much. Zero stars 00000 read more

Dr. Nicole is an absolute angel! Our beloved dog, Gertie needed assistance in the final moments of her life. I am deeply grateful it was Dr. Nicole with us. She is a gentle, kind human being with a huge heart. Her bedside manner impeccable. She even personally delivered our Gertie's ashes to us and took the time to ask how I was doing. She is wonderful in every way. Thank you Dr.Nicole! I will always remember Gertie's last day treated with grace, dignity and love read more

Serene Passages - Our precious beloved Gertie - Veterinarians Near Me

Making this call was probably the most heart wrenching decisions I ever made in my life . Bob was my little best buddy ,my companion . Our Vet told me I will know when the time come ,where I have to let him go . He hasn't been eating for a three days and his organs started to shut down . I come across Serena Passage by friends . Ashley was so patient and sweet guiding me through everything . I was able to get the same day appointment,my Bob is suffering even though I want him to stay extra more days with me it's time to say our goodbye . Dr Nicole arrived, explaining the whole process . Even with our grieve we can feel the compassion from her . My four years old also got to sit there and able to hugs his 'Bubba ' one more time . Thank you Dr Nicole ,Ashley . We appreciate you . My Bob finally can rest ,be with the angels at his own home surrounded by his family . read more

Serene Passages - Veterinarians Near Me

See all

I dealt with a guy named Don. seemed pleasant enough and kind at first. We have a 17 y/0 cat that was at the end. We wanted a vet to come to the house to put her down on my wife's loving lap. Don sent the aggrement and I filled it out and sent it back to be done at the house at 9:30 on this Thursday. it took multiple calls to confirm only to find out that the res of this week was booked. leaving our cat and family in agony. Thank God we found another vet that we have to travel to for a short distance but can still be done on my wife's lap in the back of their surgical truck. I would NEVER recommend this company to anyone who has a compassion for their pets! I would advise you to search elsewhere. read more

We unfortunately needed to put our 9 year old Golden Retriever down. We didn't want to take her to the Vet, because she got anxious when she went there. On the way to her last vet visit a few days before she was put down, she shook the whole way there out of fear. We decided that we wanted her to pass in peace at home surrounded by her family. I found Serene Passages on Yelp and made an appointment. Dr Nicole was so kind and caring. She made a very difficult experience bearable. I was very happy with their service and I would recommend them to anyone in the same situation we were in. read more

Serene Passages - Suki - Veterinarians Near Me

Dr. Nicole was wonderful. I called her in the morning and she was here by 3pm to help us with our fur baby Duke, of 10 years. He had been diagnosed with cancer. He was ready to transition and cross the Rainbow Bridge and we didn't want him in any more pain. She's very compassionate, soft spoken and explains everything to you. What i loved most about her was, she asked questions about our fur baby to make sure that he wasn't suffering from a condition that could be healed.. Duke was our 4th shepherd we've had to put down and though it's always difficult, this was the most compassionate experience, of them all.. I highly recommend her and she's reasonable with her fees too. read more

Serene Passages - Veterinarians Near Me

I would like to thank Dr. Nicole and Don for being so compassionate and wonderful during this difficult time. They both made the process easy and stress free. I highly recommend Serene Passages. Thank you. read more

Dr Nicole was very nice and my girl gave her kisses right after the pre medication shot. The guy Don is an inconsistent IDIOT and he needs to go back into retirement. I gave him my dogs name and he MISSPELLED it. It's Mandi he kept putting Mandy. Then I get this bs email with her name MISSPELLED AGAIN. Something is seriously WRONG with this guy. He obviously doesn't listen to a damn thing anyone says to him. I corrected him twice; on the phone (he didn't pay attention) AND on the form I filled out and sent to him. Ok dawn. That's how I'll refer to you now. Highest INSULT - MISSPELL your name after being corrected. Maybe Dr Nicole should hire people who PAY ATTENTION... that means YOU dawn. One bad apple spoils the whole bunch sorry to say. If I ever need this service again, please God NO, I will not use this place unless dawn, donnie clueless and thoughtless downie is GONE. Dear Dr Nicole, do you really need people like Dawn who make the whole experience BAD? Kudos to Dr Nicole... she made everyone comfortable who came to support me in this awful and sad time. Want to know why I'm so upset??? Look how pathetic this email is. I would like to hear from Dr Nicole about this. I'll update my review after and if she contacts me. read more

Serene Passages - Mandi - Veterinarians Near Me

See all

They were amazing from start to finish. Dr. Nicole made me feel at ease through the whole process and did not rush me. She listened to everything I had to say and comforted me before she started. She let me know everything she was doing through the time and then gave me time to spend with my pet before she took him away. The cremation process was also easy and quick. Everything came back nicely packed and great quality. read more

If there were 10 stars rather than five stars, we would select 10 stars. From beginning until the end of the process, it was superior on all levels. They were genuinely sincere and discrete. Kudos kudos kudos. read more

My family had a wonderful experience with this company. We had to make the difficult decision to put our 17 yr old puggle Ben to rest. Serene Passages made the whole experience less difficult. They came to my mother's home and made sure that Ben was comfortable and calm as he crossed the rainbow bridge. The services that they provide are invaluable, we will always appreciate them helping us through this. read more

Serene Passages - Veterinarians Near Me

Dr. Scott and the staff at Serene Passages were very kind during such an emotional and difficult time. We were able to have all of our family at home and gathered around our sweet boy to say goodbye together. read more

With the heaviest heart I needed serene passages to help put my baby boy to sleep. I've made the mistake of not being able to let my first dog go for my own selfish reasons even though I knew he was in so much pain and I couldn't bare doing that to my Bruno. Dr. Nicole was so extremely gentle because Bruno has mild to severe anxiety and even though I wasn't fully paying attention and actively listening to her description of every step throughout the process because I was simply So sad, she was so respectful to my dog who she just met. After everything she wrapped him in a beautiful blue blanket with white flowers that reminded me of clouds and I knew he was ok. You simply can't love hard without extreme grief. I love you forever Bruno!!!!! read more

See all

Dr Nicole is amazing- she was extremely patient, caring, and compassionate. She treated our beloved pug with love and gentle kindness all through the process. We were incredibly thankful she was there to help support us through one of our most painful and difficult moments. read more

As a pet owner this is one of the hardest decisions to make. Sylvia my 14 year old German Shepherd let us know it was time. Sylvia was the best she loved us and many many things but the one thing she didn't like was going to the vet. I just could not see taking her to our vet to put her to sleep. I wanted her to be in her home surrounded by all the humans who loved her. I went through all the places on yelp and read all the reviews. I spoke with Don and knew in my heart this was the place. I just don't know how to put into words what a Kind and Compassionate person Don is. He explained every single thing and was so kind and understanding. Answered all my questions. He kept in touch with me by phone, text and email. Dr. Scott came to our home and walked us through everything that was going to happen. He gave us as much time as we needed with Sylvia. Sylvia left us surrounded by the people who loved her and in her home. The procedure was very peaceful. Dr. Scott was very compassionate! I will be forever grateful to Don and Dr. Scott. read more

You know it's going to be a difficult decision and process, but you have no idea until you actually go through it. I'm so glad I reached out to Serene Passages for assistance. It was my Sophie's time to say goodbye, and I couldn't imagine causing her additional stress and anxiety that would come from going to a vet's office. Dr. Nicole couldn't have been more kind and considerate to us and Sophie when the time came. The entire process is carried out with a great deal of care. If your furry friend is nearing the end, give Serene Passages a call, and they will hold your hand through the process. read more

Serene Passages - Sophie - Veterinarians Near Me

Dr. Ramirez was such a blessing to us today when she came to help our elderly dog transition from this world. She took such gentle care of all three of us and gave Leila a peaceful and painless passing. read more

Nicole was awesome. She made the best of a worst situation. I cannot say enough great things about her and the services she provides. She is kind, patient and explained everything along the way. She came to our home to help with our tired 17 year old dog. I highly recommend her and her services if you need to go this difficult situation. read more

We utilized the at home euthanasia and aftercare services. Dr. Ramirez is excellent at what she does. She made one of the hardest days of my life more peaceful, and for that, I am so appreciative. The office team is great, too. They were quick to respond and answer all my questions. Serene Passages really made a difficult situation a bit easier thanks to their professional and compassion. read more

Dr. Nicole was super sweet and took her time to examine our 21-year old cat to help us determine the best course of action to make it a peaceful and easy process for us and Cleopatra. She gave us as much time as we needed before, during, and after our cat's passing. Other than having our furbaby live pain-free forever, this was the best possible way. Serene Passages made the goodbye a little more bearable. read more

From the phone call speaking with Don, to when Dr. Nicole came to my home it was the best decision I made for my 14 yr old Cookie fur baby. Dr. Nicole was compassionate, kind and the best Vet I have met since being a dog owner since 1990! She made Cookie feel relaxed and comfortable, and me and my other dog Duke sit next to her as we said our goodbyes. It was so peaceful and as sad as it is to say goodbye to our fur babies it brought me peace having Dr. Nicole come to my home. read more

I have never felt so taken care of! The entire process and team was reverent and thoughtful - and I am so glad i could do it at home. I haven't been able to bring myself to look through all the stuff that came back with my pup (too soon) but I know its there. Having the privacy to grieve at home with him as he transitioned, and being right there with the other dogs for comfort was ideal. Dr. Nicole was so caring and reassuring, and she navigated me through the journey. read more

I literally could not say enough amazing things about my experience with Dr. Nicole and her phone staff, both Hannah and Don. After 14 years with my sweetest most precious girl, it was time, but like is it ever really? They were the most empathetic and gentle staff that I have ever encountered and I am so grateful I chose them to be a part of one of my hardest choices. The peaceful gentleness that they poured into me and my pup is unmatchable and a reminder there is so much GOOD in the world. Forever grateful Wouldn't dream I would feel such peace in this path, THANK YOU read more

I was very apprehensive about how the euthanasia process was going to happen, especially since I wasn't sure if I was making the right decision. Dr. Nicole talked me through it, listened to my concerns and my rambling, evaluated the situation, and helped me understand that I was doing the right thing. She was very considerate about my feelings and about my dog, K.O.'s comfort. She made every effort to make sure that K.O. was not in any pain or discomfort during the process. She even provided me with resources should I need support during the grieving period. I highly recommend Serene Passages and Dr. Nicole to anyone who might be going through this difficult stage in their dear family member's life. Dr. Nicole cares about what she does and about the well-being of her clients and their families. read more

Serene Passages - Veterinarians Near Me

I can't even begin to express to you how pleasant Dr. Nicole (and Don) can make the horrible experience of a passing of a beloved pet be. Our Joey, an almost 10 year old Golden Retriever- the 4th golden we've lost in 11 years, had lumps on his chest cavity that in the 3 weeks had grown to twice their size, and was experiencing debilitating pain. It was no doubt cancer. We thought last night we were going to have to take him down to the emergency vet hospital, but we gave him another 1/2 dose of the Rimadyl he was prescribed to hopefully get him through the night until we could make better choices, and it helped. The horrible thought of trying to get him in the car, unloading him at the hospital, and the wait at the hospital was completely unbearable from past experiences. After all, Joey gave much of himself to us and everyone who knew him including his 2-3 years as a Certified Therapy dog, and he deserved the respect and dignity of a proper process. We came across Serene Passages this morning. From the first call with Don to putting Joey in Dr. Nicole's car, the care, love, concern, and well-being for Joey was nothing but exceptional. She explained EVERY detail of the process- down to why she was gently squeezing his paw pads after the comfort injection (to make sure he was well sedated). She knew every nuance of how he would respond to the medication and it was like clockwork. She was truly a master at keeping us informed and Joey as comfortable as he could be. We had never used an in-home service before, but I wish we had and will definitely keep Serene Passages in mind- we still have two other Goldens. Joey will return to us in about 2 weeks so we can memorialize him. read more

See all

Dr Nicole was great and was very comforting with both my wife and I explaining everything to us. We would highly recommend her group to help you out. read more

Serene Passages - Bailey the man!! - Veterinarians Near Me

See all

Dr. Nicole was amazing during a very difficult time. She was great with our other dog and our kids as well. Highly recommended.

They made it as best as it could be given the situation. You can see they genuinely care.

Dr. Nicole was incredible from the time she arrived to the very end. She was gentle with our Labrador girl and treated her with respect and love. She gave us the step by step procedure before she started. At that point everything fell in place and the process was geared towards us and our girl. We were able to be with her, talk with her, love her before she quietly passed away. The customer service didn't end there, she proceeded to help prepare her for travel to the place for cremation. Thank you Dr. Nicole for your support and thoughtfulness. read more

First and foremost to Roxie, we miss you so much. You will always be in our hearts and minds. Now where to begin? This was one of the hardest moments our family has ever endured. It is no different than losing a sibling or child. We knew there was no way we were going to put our loved one through the traumatizing trip to the vet. So there was no other choice than in home care. It started with calling the local vet. They gave us the number for Serene Passages (God Bless Them). So we made that call and things changed a little bit. The call was answered by Don, a warm soft spoken man that understood just what we were going through. He helped us navigate the process of making an appointment and choosing after care. He stayed in touch as the time approached for Dr. Nicole, to come to the house. She was everything Don said she would be. She allows you all the time you need to say goodbye and makes it as easy as humanly possible. It truly takes a special person to provide such a service. The level of care and compassion shown by Dr Nicole and Don is more akin to a close family member. And let us not forget the after care. Don has emailed and called us several times since just to see if we needed anything or just to talk. We absolutely recommend Serene Passages when it comes time for your loved one to pass over the Rainbow Bridge. It is the greatest gift you could ever give them. Roxie's Family. Yucaipa. read more