What an amazing service. Thank you for making my German Shepherd's transition so peaceful and loving.

We want to thank Dr. Nicole and Don from Serene Passages for helping our sweet Willow over the Rainbow Bridge at home. We highly recommend and feel it will put our remaining girl, Echo handle losing her beat friend. read more

I recently had to make the heartbreaking decision to say goodbye to my beloved dog, and I want to express my deep gratitude to Dr. Scott whom helped us through this incredibly difficult moment. From the very moment he came into our home, he made sure that both my dog and my family were treated with the utmost care and compassion. Dr. Scott was incredibly gentle and empathetic, walking us through the process and giving us all the time we needed to say our final goodbyes. He explained everything in detail, offering reassurance and comfort at every step. It was clear that he not only understood the emotional weight of the situation but was also committed to making the experience as peaceful and stress-free as possible for my dog. Having the experience of doing this in our home, in my dog's favorite bed, made the environment calm and serene, which helped ease our families nerves during such an emotionally charged moment. I could tell that Dr. Scott had a great deal of respect for my dog and was focused on ensuring his comfort throughout the procedure. Dr. Scott was kind, respectful, and patient, answering all our questions and offering support when we needed it most. Although it was one of the hardest moments of my life, the compassion and professionalism shown by Ashely in our initial phone call, Dr. Scott during the in home visit and the follow up calls made by Don made it a dignified, peaceful, and even comforting experience. I'm grateful to have had such a caring team with us in those final moments, and I truly feel that my dog passed with love and respect. If you're ever in this heartbreaking situation, I highly recommend Serene Passages--they made an incredibly difficult process a little easier to bear. read more

Serene Passages - Veterinarians Near Me

I could not have asked for an easier passing for my boy. Nicole had great bedside manners, and did not rush the process nor over stay when it was done. Everything was absolutely perfect. She was very thorough in explaining the process and seemed to genuinely care. She brought with her some pee pads and a pillow for his head. Those were thoughtful details. I wish every pet got to go as peacefully as this. It's been a great comfort to me, now that it's complete, to know that it was as gentle as possible. I'm heartbroken, of course, and nothing can change that. But this was a great gift. Truly. I've had another vet come do a home euthanasia before, and he was fine, but Nicole was better. More compassion. Again, the thoughtful details. The timing. Perfection. Thank you Nicole. read more

From start to finish my experience with Serene Passages was great. It's never an easy decision to let go of a pet- I had Chalupa for 17 of his 19 years and he was a major part of my adult life. For most of his life he was the most low maintenance dog but as he entered his (very) old age things got progressively tougher and tougher for him. I wanted to do right by him when things got tough for him and having a service like Serene Passages made that decision easier. Don was wonderful and explained everything very clearly with understanding. Dr. Scott was so kind and empathetic and caring. He was professional and ensured the process was painless for my Chewy. I would give them 100 stars if I could. Thank you guys so much. read more

Serene Passages - When I first got my dog Chalupa from the San Bernardino shelter it was 2007 and he was already 2 years old. - Veterinarians Near Me

Serene Passages is the best! Dr. Nicole and Don went above and beyond to comfort us and our pet dog Rex during a tough time. Dr. Nicole was very thorough in explaining the process and is very passionate about animals. Don is an excellent communicator and facilitated the process very well and quickly for Rex to move on. I appreciate their professionalism. Thank You read more

Serene Passages - Veterinarians Near Me

The hardest day... the kindest and gentlest company from Amy on the phone to Nicole. Lordy she is patient, empathetic and completely devoted to the care of our fur fella. Our 12 year old German Shepherd needed home end of life care and I was nervous and anxious about who to use and especially about when was the right time...Nicole was fabulous and Amy must've known how desperate we were (his condition was acute vs chronic) as they were able to slip us in sooner than we expected. I'm sooo grateful he didn't have to suffer any longer than he did. Nicole walked us kindly and gently throughout the entire process. We are able to proceed at our own pace and needs. I was a mess and she lovingly listened to all my stories about Baron and who he was. She was interested and kept calling him friend. I absolutely recommend this company for the absolutely worst day ever. read more

Serene Passages - Baron Von Stefanitz - Veterinarians Near Me

Don and Dr. Nicole made the hardest day of my life just a little bit easier. They both answered every single question I had, Don even went out of his way to get into contact with the crematorium for me (multiple times). And Dr. Nicole. She was gentle and kind and explained what was going on every step of the way. And my Zero really seemed to enjoy her company before he was laid to rest. They also come in a discreet vehicle so as not to bring attention from nosey neighbors! Thank you Serene Passages for giving my baby the goodnight he deserved. Because goodbye means it's the end. Chelsea xo read more

Serene Passages - Zero - Veterinarians Near Me

Dr. Scott came to my home to euthanize my 14 year old cat that had been sick for a year. It was a very easy experience for me and for my cat. I highly recommend them. read more

We are so grateful that we found Serene Passages, we wanted our dog's last moments to be at home without fear and Dr Scott helped that happen. Thank you Dr Scott and Don, we appreciate you. Barbara and Hugo in Big Bear read more

Their sensitive and compassionate staff helped us to navigate our surrender to our dog's battle with cancer. Scott, as all of the staff we spoke to, was amazing and wonderful. We are very grateful for their services. read more

I have used serene passages twice for my beloved dogs. The last time was the beginning of July 25. Dr. Scott came to the house and showed extreme compassion for Chino and myself. Every aspect of their services is excellent. If you want your loved pet to pass peacefully in your own home please use Serene Passages. read more

Thank you Dr. Nicole and staff for your care and compassion. Our girl Trixie was 18 when we had to make the difficult decision to help her cross the rainbow bridge, we had her since the age of six weeks old. Dr. Nicole took her time and explained the process, she was very comforting. She gave us as much time as we needed to say our goodbyes to our baby girl. Again, thank you so much Dr. Nicole and staff. read more

See all

Yesterday I had to say goodbye to my beautiful and sweet cat Margot. She will always hold a place in my heart. I will also always be grateful to Dr Scott for assisting me in letting Margot go. His assurances and his kind and compassionate way of being with me and Margot during her final moments was incredible. I can not recommend Serene Passages enough. Thank you once again for being there for us. Om Mani Padme Hum read more

Serene Passages - Veterinarians Near Me

There is nothing more heartbreaking than having to say goodbye to a pet that you've loved for years. Serene passages made it so much easier. From start to finish the communication was gentle and reassuring, and never judgment. The process itself was heart wrenching, but I felt comforted by The vet who came to administer the medication. I was so grateful to have this option so that my best friend could pass quietly and calmly in his own home surrounded by those he loved. read more

One of the hardest and most impossible decisions one can make is to let go of their beloved pet. We came to this conclusion for our sweet 15 year old dog, Francis. I knew I didn't want to stress him out any more by driving him to the vet, and decided the best way would be to have the euthanasia done in his happy space, at home. We decided on Serene Passages after hearing amazing things about them on our community Facebook page. After filling out the form on their website, I received a prompt phone call from Joy. She was so empathetic with me on the phone as I was crying and very emotional. She walked me through the next steps, and scheduled my appointment. Dr. Scott came to our home and was so very patient, caring and kind with us. He walked us through the steps and we felt so comfortable around him, given it is a very sensitive and difficult experience. A few hours later, we received a text from Don, sending us his heartfelt condolences. I know my sweet boy had the most calm experience possible, and I cannot recommend and thank Serene Passages enough. It is rare these days to have such a positive experience with a business, let alone of this capacity. Thank you to everyone at Serene Passages for making this extremely difficult time as easy as possible. read more

Serene Passages - My sweet boy, Francis. - Veterinarians Near Me

Thank you to Serene Passages for making a difficult choice and time, a peaceful and gentle one. Thank you to Dr. Scott, for the most compassionate and caring approach with our beloved fur baby. Thank you to Don & Ashley for being so kind during my calls and questions. Although this was one of the most difficult calls I had to make, Don was so caring and gentle with his approach. I cannot recommend Serene Passages enough, when your beloved fur baby has reached that time, to have a peaceful time together for one last time. read more

I called this morning to get a quote and the man that answered the call wasn't prepared at all. He seemed very disorganized. Placing me hold several times and still didn't give me availability! I truly don't understand how this place even has 5 stars rating. First impression was horrible. It's very hard to even have to make the call! I'm so disappointed and disgusted by the call. No level of professionalism. I highly recommend hiring staff that is prepared and doesn't seem like they are rolling out of bed! I recommend looking into other services than this! Save yourself the trouble and disappointment. It's a shame that all these great reviews and crappy customer service. read more

Dr. Nicole is an absolute angel! Our beloved dog, Gertie needed assistance in the final moments of her life. I am deeply grateful it was Dr. Nicole with us. She is a gentle, kind human being with a huge heart. Her bedside manner impeccable. She even personally delivered our Gertie's ashes to us and took the time to ask how I was doing. She is wonderful in every way. Thank you Dr.Nicole! I will always remember Gertie's last day treated with grace, dignity and love read more

Serene Passages - Our precious beloved Gertie - Veterinarians Near Me

I highly recommend Serene Passages. Dr Nicole came to our home and with love and compassion gave our sweet dog a peaceful passing. So grateful for all she did. read more

Although there is never a good time to put a pet to sleep, being able to use Serene Passages helped our grief incredibly. Their vet came and walked us through the whole process. Was very gentle and loving. As he went across his rainbow bridge I know he did it without any pain. They even followed up to check on us and guide us to resources for grief. read more

This place is so rude whoever is handling phone calls. The man, Don, spoke to my husband and was so unprofessional. He was telling my husband, just because she's not eating is not a reason to put her down. Two different veterinary Dr's told us she has kidney failure. So, NO we are not rushing to have her put down but went to another Dr for a second opinion, hoping it would be a different diagnosis. No sympathy just condescending. We don't want her to suffer or be in pain, so we were calling to schedule asap. We are heartbroken with our doggy being sick after 18 years and to get treated so poorly was just too much. Zero stars 00000 read more

The whole process of calling Don and the visit of Dr. Scott was very caring. I am grateful for making it easy for us and most especially for our beloved, Kona. read more

Dr. Nicole was wonderful. I called her in the morning and she was here by 3pm to help us with our fur baby Duke, of 10 years. He had been diagnosed with cancer. He was ready to transition and cross the Rainbow Bridge and we didn't want him in any more pain. She's very compassionate, soft spoken and explains everything to you. What i loved most about her was, she asked questions about our fur baby to make sure that he wasn't suffering from a condition that could be healed.. Duke was our 4th shepherd we've had to put down and though it's always difficult, this was the most compassionate experience, of them all.. I highly recommend her and she's reasonable with her fees too. read more

Serene Passages - Veterinarians Near Me

No one wants to need these services, but when and if you do, I cannot give enough praise to these wonderful people. My kitty lost her battle with a rare case of FOPS we were not able to treat in spite of trying everything we could. Serene passages was quick to respond to my inquiry, and genuinely sympathetic to my situation. These are people who love animals and understand the bond we share with them as family and not just pets. They were so patient and thorough, and answered all of my questions. They even notified my vet for me. I feel like the price was fair considering that going to the vet would have only saved me about $100. Well worth the expense to have my girl go at home in my arms. Our friends came to say goodbye, my other cats got to understand her passing, and she didn't have to go through the stress of one more trip to the vet. They could not have been kinder. Every single person in this locally owned and operated company is a truly compassionate soul and I am so grateful. To the girl (I'm so sorry I don't recall your name) that returned her cremains to me, if you're reading this, when I opened the door and saw you standing there, had I had a choice, I know I couldn't have chosen a better person to bring her back to me. I feel like you would understand what I mean. Thank you to everyone at serene passages for getting us through that day, and thank you for all that you do. If you're on the fence about this service, don't be. If it's time, this is a decision you will not regret. read more

We unfortunately needed to put our 9 year old Golden Retriever down. We didn't want to take her to the Vet, because she got anxious when she went there. On the way to her last vet visit a few days before she was put down, she shook the whole way there out of fear. We decided that we wanted her to pass in peace at home surrounded by her family. I found Serene Passages on Yelp and made an appointment. Dr Nicole was so kind and caring. She made a very difficult experience bearable. I was very happy with their service and I would recommend them to anyone in the same situation we were in. read more

Serene Passages - Suki - Veterinarians Near Me

Making this call was probably the most heart wrenching decisions I ever made in my life . Bob was my little best buddy ,my companion . Our Vet told me I will know when the time come ,where I have to let him go . He hasn't been eating for a three days and his organs started to shut down . I come across Serena Passage by friends . Ashley was so patient and sweet guiding me through everything . I was able to get the same day appointment,my Bob is suffering even though I want him to stay extra more days with me it's time to say our goodbye . Dr Nicole arrived, explaining the whole process . Even with our grieve we can feel the compassion from her . My four years old also got to sit there and able to hugs his 'Bubba ' one more time . Thank you Dr Nicole ,Ashley . We appreciate you . My Bob finally can rest ,be with the angels at his own home surrounded by his family . read more

Serene Passages - Veterinarians Near Me

See all

We had to call serene Passages because our little dog Max (age 12) was so sick and we found out he had an inoperable tumor in his stomach. We had used them a year and a half ago for our other dog(age 13) when she could no longer go on after 3 years of being treated for heart failure. It is such a difficult call to make while crying the whole time, but they are so wonderful and understanding. The Vet that came to our home, Dr. Ramirez, was kind and compassionate as was Dr. Nicole last time. She helped us during the hard goodbye and helped make Max comfortable while crossing over that rainbow bridge. They don't rush you in saying your goodbyes and Max slipped away peacefully, while in his favorite spot with us by his side. I would so recommend this company because from the first call to follow up and even to arranging cremation of our fur baby, they are really and truly helpful and kind. read more

I would like to thank Dr. Nicole and Don for being so compassionate and wonderful during this difficult time. They both made the process easy and stress free. I highly recommend Serene Passages. Thank you. read more

They were amazing from start to finish. Dr. Nicole made me feel at ease through the whole process and did not rush me. She listened to everything I had to say and comforted me before she started. She let me know everything she was doing through the time and then gave me time to spend with my pet before she took him away. The cremation process was also easy and quick. Everything came back nicely packed and great quality. read more

Dr Nicole was very nice and my girl gave her kisses right after the pre medication shot. The guy Don is an inconsistent IDIOT and he needs to go back into retirement. I gave him my dogs name and he MISSPELLED it. It's Mandi he kept putting Mandy. Then I get this bs email with her name MISSPELLED AGAIN. Something is seriously WRONG with this guy. He obviously doesn't listen to a damn thing anyone says to him. I corrected him twice; on the phone (he didn't pay attention) AND on the form I filled out and sent to him. Ok dawn. That's how I'll refer to you now. Highest INSULT - MISSPELL your name after being corrected. Maybe Dr Nicole should hire people who PAY ATTENTION... that means YOU dawn. One bad apple spoils the whole bunch sorry to say. If I ever need this service again, please God NO, I will not use this place unless dawn, donnie clueless and thoughtless downie is GONE. Dear Dr Nicole, do you really need people like Dawn who make the whole experience BAD? Kudos to Dr Nicole... she made everyone comfortable who came to support me in this awful and sad time. Want to know why I'm so upset??? Look how pathetic this email is. I would like to hear from Dr Nicole about this. I'll update my review after and if she contacts me. read more

Serene Passages - Mandi - Veterinarians Near Me

See all

My family had a wonderful experience with this company. We had to make the difficult decision to put our 17 yr old puggle Ben to rest. Serene Passages made the whole experience less difficult. They came to my mother's home and made sure that Ben was comfortable and calm as he crossed the rainbow bridge. The services that they provide are invaluable, we will always appreciate them helping us through this. read more

Serene Passages - Veterinarians Near Me

I dealt with a guy named Don. seemed pleasant enough and kind at first. We have a 17 y/0 cat that was at the end. We wanted a vet to come to the house to put her down on my wife's loving lap. Don sent the aggrement and I filled it out and sent it back to be done at the house at 9:30 on this Thursday. it took multiple calls to confirm only to find out that the res of this week was booked. leaving our cat and family in agony. Thank God we found another vet that we have to travel to for a short distance but can still be done on my wife's lap in the back of their surgical truck. I would NEVER recommend this company to anyone who has a compassion for their pets! I would advise you to search elsewhere. read more

You know it's going to be a difficult decision and process, but you have no idea until you actually go through it. I'm so glad I reached out to Serene Passages for assistance. It was my Sophie's time to say goodbye, and I couldn't imagine causing her additional stress and anxiety that would come from going to a vet's office. Dr. Nicole couldn't have been more kind and considerate to us and Sophie when the time came. The entire process is carried out with a great deal of care. If your furry friend is nearing the end, give Serene Passages a call, and they will hold your hand through the process. read more

Serene Passages - Sophie - Veterinarians Near Me

If there were 10 stars rather than five stars, we would select 10 stars. From beginning until the end of the process, it was superior on all levels. They were genuinely sincere and discrete. Kudos kudos kudos. read more

With the heaviest heart I needed serene passages to help put my baby boy to sleep. I've made the mistake of not being able to let my first dog go for my own selfish reasons even though I knew he was in so much pain and I couldn't bare doing that to my Bruno. Dr. Nicole was so extremely gentle because Bruno has mild to severe anxiety and even though I wasn't fully paying attention and actively listening to her description of every step throughout the process because I was simply So sad, she was so respectful to my dog who she just met. After everything she wrapped him in a beautiful blue blanket with white flowers that reminded me of clouds and I knew he was ok. You simply can't love hard without extreme grief. I love you forever Bruno!!!!! read more

See all

Dr Nicole is amazing- she was extremely patient, caring, and compassionate. She treated our beloved pug with love and gentle kindness all through the process. We were incredibly thankful she was there to help support us through one of our most painful and difficult moments. read more

The whole process was very smooth and Dr. Scott was amazingly compassionate and manifested a true love of animals. Everything proceeded at our own pace, as he explained the procedure. Our beloved Toby could not have been in better hands, and the decision to have him euthanized at home was the best possible decision we could have made. All personnel, at Serene Passages were very kind and thoughtful and accommodating when they squeezed us in on a very short time frame. Dr Scott you are a blessing!! read more

Nicole was awesome. She made the best of a worst situation. I cannot say enough great things about her and the services she provides. She is kind, patient and explained everything along the way. She came to our home to help with our tired 17 year old dog. I highly recommend her and her services if you need to go this difficult situation. read more

As a pet owner this is one of the hardest decisions to make. Sylvia my 14 year old German Shepherd let us know it was time. Sylvia was the best she loved us and many many things but the one thing she didn't like was going to the vet. I just could not see taking her to our vet to put her to sleep. I wanted her to be in her home surrounded by all the humans who loved her. I went through all the places on yelp and read all the reviews. I spoke with Don and knew in my heart this was the place. I just don't know how to put into words what a Kind and Compassionate person Don is. He explained every single thing and was so kind and understanding. Answered all my questions. He kept in touch with me by phone, text and email. Dr. Scott came to our home and walked us through everything that was going to happen. He gave us as much time as we needed with Sylvia. Sylvia left us surrounded by the people who loved her and in her home. The procedure was very peaceful. Dr. Scott was very compassionate! I will be forever grateful to Don and Dr. Scott. read more