We recently had to say goodbye to our Labrador, and it's still incredibly hard to put into words…read moreeven weeks later. The pain is very real. The vet who came to our home was compassionate and patient, giving us all the time we needed to say our goodbyes. She walked us through each step with care and understanding, which made an unbearable moment just a little more manageable. Having our other lab there also meant a lot--it truly seemed to help her process the loss too. This was one of the hardest experiences we've ever gone through, but we're thankful for the kindness and support we received during such a difficult time.

This company is a robbing no sympathy having ass company…read more They stole my money Didn't even confirm any details as far as address or if I needed their services and STILL charged us 500 w out doing anything Did NOTHING

I am SO grateful I found this place during a very difficult and emotional time. Oliver is the…read moreabsolute best at what he does for people going through the loss of a pet. I recently lost my soul pup Benji of 16 years and the day he passed, I called this place to see if I could drop him off that same night. Oliver was very thorough about his process while maintaining kindness and empathy and it's clear he wants to help make a difficult time as much of a positive experience as possible. I drove my pup to his office around 9pm on a Thursday and when we got there, he went over all the details and what to expect in the next couple weeks. He allowed my bf and I to say our last goodbyes to Benj in private before we left and that meant a lot as he respected our last moments together. Oliver was very communicative and did the best job making sure the design on Benji's urn was exactly what I wanted and he was able to provide me with everything a day sooner than expected. The urn and paw print impressions were packaged nicely and I was thoroughly impressed by the care and attention to detail Oliver has for what he does. This was the best experience I could have possibly had during such a hard time and I highly recommend him to anyone needing his services.

Oliver was outstanding answering questions w compassion and good prices !…read moreTues thru Sun 10 to 2pm Michele Harr

Gateway Pet Cemetery & Crematory in San Bernardino is unique in the fact that they provide a safe…read moreplace for your beloved animal to Rest In Peace. My Dog passed recently due to seizures and it became so that sadly, we had to euthanize him. Feeling stuck as none of this was planned and I wasn't ready for what was happening I knew I didn't want to have him cremated so I called Gateway for burial service and they had me come down immediately when I needed them most and I needed direction on what to do next they guided me and really helped me when I was lost. Thank you for the compassion and the guidance in a rough time. Please call them if you're in this situation or Beforehand they're very good at helping and prices are very fair. Nena and the rest of the staff were very respectful and helping all the way through I cannot praise and thank them enough!!!

They allegedly sent 8 certificates to my vet that were from another vet. So now I wonder am I…read morereally getting my dogs ashes. This is unacceptable when I'm already grieving. And also told we owe 30 more due to weight. Which is possibly an error my vet made. Which is still unacceptable. But I do love that you guys have a pet cemetery for our loved ones. And I realize everyone makes mistakes but common this is our fur babies they are family. Loved as much as family..

Review #36 for 2025…read more I came here after my regular vet told me it would be a week before I could get an ultrasound for my dog. I called a bunch of places and this was the place that could do it the next day as it was urgent that we got my furbaby an ultrasound to find out what was going on. I made an appointment and we came in the next day. Upon arriving, it is a decent size animal hospital. Parking is easy and they have separate sides for dogs and cats. They put us in a big room as we also had our baby and our furbaby is a pretty big boy. The vet saw us and was very through in explaining everything and seemed very knowledgeable. We left our dog to get the ultrasound done and came back when they were done. I had originally asked about pricing when I called... and was told an ultrasound on average cost $350, but ours ended up costing $700. We weren't too happy about the price changed, but they explained the added cost was due to having the ultrasound done STAT and a specialist to read it. Even with the sticker shock, it was still technically cheaper than our other vet who wanted to charge $700 also but it would not even be done for another week... and who knows, there may have been additional charges for specialist reads also. Anyways, the vet ended up calling us back pretty immediately as the news we got was not good. We found out that my dog has kidney cancer and prognosis was very poor. Dr. Ruiz was very compassionate and took his time showing us the ultrasound and explaining everything he saw. He told us the specialist would still read the ultrasound to confirm and he would call me and discuss the read from the specialist to me. They also emailed me all the results and to my regular vet also. We were not pushed to do things that had little value related to costs so they could make extra money. He was very supportive of whatever route we wanted to pursue. He gave us time to process and sent us home with some meds to help make my fur baby more comfortable. He also said if we needed more pain meds or noticed other symptoms, that all I needed to do was call and ask and they would help us. Anyways, my dog was okay for while after and he did not even have the pain meds for over a week and then he had a pain flare up and so I called my regular vet and they refused to give us pain meds for my dog stating that because of the cancer, he needed to go see a specialist, specifically an oncologist if I wanted pain meds! I thought that was absolutely ridiculous as we already knew our poor baby already has cancer (life expectancy 3-6 months) and we just want him to be comfortable!! We wanted him to be comfortable enough to get him and stand to simple go pee, drink water, eat... but they refused... we also knew that would hustle out of us probably another grand or 2 as specialist are NEVER cheap and that really upset me. I contacted Arrow Cat and Dog hospital and they were very accommodating and gave us the pain meds we needed for our poor baby right away! Now with the pain meds, he is able to move around and do his daily life functions like get up to go to the bathroom and eat. It was very uncompassionate of the other place to refuse us pain meds, even a small prescription to keep my baby comfortable in the mean time. Arrow cat and Dog called me back and the vet was super compassionate with my dogs pain issue and gave me options and listened. I will be going here from here on for my furbabys medical needs. They are compassionate and listened and were able to get things done right away and respected our wishes instead of forcing us to spends thousands more in our tough and emotional situation.

On March 9, 2026 I took my three-month-old Cavalier King Charles Spaniel in for a wellness check…read moredue to some stomach issues. The staff members were extremely helpful and kind, and the doctor and veterinary assistant who assisted us during the appointment were wonderful. They took the time to answer my questions and made sure my puppy was well cared for. I especially appreciate the front desk team for fitting us in despite their very busy schedule. I felt really good bringing my puppy in, since she is like a family member. It was so reassuring to know she was in such capable hands and received excellent care. The entire team made us feel welcome and supported throughout the visit. I would highly recommend this veterinary clinic, they are very knowledgeable, professional, and truly helpful. Thank you to the entire veterinary team for your kindness, dedication, and excellent service. It is greatly appreciated.

We couldn't be more pleased with the service Dr Soliman and his assistant provided to us and our…read morepet. They made this tough process just a bit more easy to bare...They're extremely compassionate and patient!!! We are so thankful we found them

Called to see if they were available for same day in home pet euthanasia, they were, I asked for…read morepricing, they gave me a quote and unfortunately it was too expensive. I let whoever was on the phone know I wasn't able to afford it and she sharply and quickly said "ok have a good day" and hung up. Quite rude knowing I'm calling about horrible and sad circumstances, not just any regular services on a regular day. Glad I didn't go with them as it seems there was no respect on the other side of the phone, would have hated for them to be handling my sweet boy. For context, I called another place earlier, same situation and rather than rudely hanging up quickly, they offered condolences and to send references for other places.

This is such an incredibly difficult decision for any of us faced with the rapid deterioration of…read moreour lifelong family companion. Our Bella was a 15 year old Aussie when we made the decision to euthanize her at home. Dr Nicole communicated with us throughout the day as to her arrival time. She was so extremely kind and supportive. She explained to us how the process works and gave us as much time as we needed to say our goodbyes. This was the best possible outcome for an incredibly painful experience. It has been a month since Bella's death and I finally can write this without crying. Dr Nicole really helped us feel that we had made the right decision. Godspeed Bella and thank you so much for all your love over the many years.

This was one of the hardest days of my life. Serene Passages made it so much gentler. I reached out…read morethrough Yelp first as I couldn't quite make myself make the call. Don was incredibly kind and empathetic. He was able to give me quotes and all the information I required. I'm thankful for the auto message function as I had difficulty responding. My husband made the actual call weeks later. Don again, was incredibly empathetic and kind as he walked us through the steps. On that day, Dr.Nicole came over and was amazing. I couldn't have imagined a gentler experience for my babies. She was so patient, gentle and kind. I'm so thankful, I don't think I have the words to describe the gratitude I feel. I was so scared about them having scary anxious feelings when it came time for euthanasia. But after a lot of excitement which Dr.Nicole was gracious about, my babies settled down and sat with us. I am grateful for the conversations we had. We were never rushed, or judged. She was so empathetic. It was such a devastatingly sad, surreal experience. Neal had started to deteriorate so rapidly this year. His sister Sara had started to not be able to hide how ill she felt. I don't think I would have ever been ready to let them go. As I look back at my pictures and videos it's easier to see that they were both ill. It was so easy to look past it when they were here. I'd compare them to the pictures and just add accommodations for their comfort. Because their smiles, the love in their eyes...the tail wags were still there, different, but there. It was so hard to admit it was time. All the anxiety that had been eating away at me for months washed away and was replaced with a bottomless sadness and relief that my babies were no longer suffering. They were two amazing small little dogs who left an unfathomable chasm in my heart. The after care was also above and beyond. I can't recommend them enough. If you are reading this and you think it is time, Serene Passages is the correct choice.

The staff is respectful, understanding, and truly treats your pet like family. They handle…read moreeverything with care and keep the process simple and affordable. A trustworthy place to honor your pet.

If I could give Small Paws Cremations 10 stars, I would…read more Today I had to say goodbye to my boy, my cat Ñoño, after 17 years, and Romo treated both me and my pet with genuine kindness, patience, care, and respect from beginning to end. On one of the hardest days of my life, he helped make a heartbreaking situation feel a little more manageable. He explained everything clearly, treated Ñoño with dignity, followed up professionally, and most importantly, showed real compassion. He also worked with me on the price when I was in a very difficult spot, and that generosity meant more than I can put into words. What stood out to me most was that he did not make me feel rushed or like just another transaction. He understood that this was family, not "just a pet," and he treated the moment with the seriousness and care it deserved. Losing a pet is brutal, and when you are trusting someone with someone you love, kindness matters. In my experience, Romo gave exactly that. I'm deeply grateful to him and to Small Paws Cremations for helping me through one of the hardest days I've had in a long time. I highly recommend them.

They're so patient that they will allow you to say your final goodbyes and they will assist you is…read morechoosing what you need. They make things easier during a hard time.

I hope it's a long time before I have to come back but I know I will recommend this place to anyone…read moreI know with pets when their time comes. I had to bring my chinchilla Nami and price was excellent and her URN Is extremely beautiful. Thank you!!!!!

The service was great. Very caring from the pickup of my sweet pup to the delivery of her ashes…read more They are reasonably priced as well. The best I could hope for in a stressful situation.

Very disappointed in this service. Would not recommend. Very tacky clay paw prints with rhinestones…read moreon them. We paid for the paw print framed and the pictures speak for themselves. Could not look cheaper or tackier. They used a label maker to put our dog's name on the frame. We also asked, specifically for our dogs fur, she was a black and tan Doberman and, well, again, the pictures speak for themselves. We wrote on the form, when they picked her up to make sure that they gave us both black and tan fur. She had a lot of tan fur in her paws that we should have clipped ourselves in retrospect. We got a tiny amount of black fur (it doesn't even look like hers). We had our last cat cremated at her vet and they did a much better job with the paw print and glass vial (filled with her fur). What's done is done. Also, it should be "forever in our hearts" with a "s" because "our" is plural. Just sloppy and cheap.

I had to let my baby go across the rainbow bridge with only one day to make decisions and I'm glad…read moreI found At Garden's Edge. Scott was very understanding and kind during the most difficult time of my life. I appreciate everything he has done for my family.

I recently lost my fur baby who passed at the age of 21 years. She was my children's first dog and…read moremy companion after the Army. She definitely lived one of the best stress free lives. We have worked with Scott in the past and immediately called him after our fur baby had passed to schedule a pick up. Not only does Scott ease your heartache with his kind, comforting, and caring demeanor but he eases your grief during one of the most difficult and painful moments of your life. What is truly remarkable about Scott is that he has this Morgan freeman vibe to him. Somehow he brings peace to your heart knowing your pet is in the best hands possible. His prices are very reasonable and affordable if your pet passes after veterinary hours or over the weekend. Scott gives excellent detailed instructions, next steps, and turn around timeframes. There's a reason why he's so highly rated and why everyone recommends his services. He truly is the best and we can't thank him enough.