I'm not sure why there are two different listings for these riverfront cabins on Yelp, but I'm assuming it's the same business. After a full day at Sequoia National Park, we were exhausted and just wanted to get back to our nearly $300 hotel room to shower, enjoy the advertised air-conditioning, and relax with some TV.
As soon as we arrived, we found ourselves in a severely rundown area. A man approached us and told us we needed to drive up the road to get the key from a lockbox. I was confused since I booked what I thought was a hotel with on-site staff, not an Airbnb-style setup. We drove quite a distance up the road, and the moment we pulled in, I knew the property was not as advertised. It looked extremely rundown, was right next to a busy road, had spiderwebs everywhere, and felt more like a condemned house than a "cute cabin."
Still, I was willing to give it a chance because we were so tired. Inside, it was 100° with no functioning air-conditioning. The unit was unplugged, couldn't reach the outlet, and was barely balanced in the window. There was only one towel for four people, no working hot water, and the TV didn't work. We tried calling the two phone numbers we were given, but both were disconnected.
We checked the backyard, which was full of trash and leaves, with rotting, uneven wood on the deck and a loose step that caused me to trip. The entire sliding glass door was covered in duct tape. All four of us felt unsafe, and my husband had an allergy attack from the dust inside. The floors were dirty, and in the main bedroom, there was a hole in the wall and a dirty sock on the floor. The "bedroom" upstairs was only accessible by a steep ladder that felt like climbing into an attic, and it was covered in spiderwebs. There was no way I was letting my kids sleep up there.
After trying and failing to reach any manager or staff to address the issues, I canceled the reservation through Hotels.com within 45 minutes of arrival and left, feeling unsafe even in broad daylight. We had to pay another $200 for a different hotel that night because we could not stay there.
Despite canceling so quickly and not using the facilities, the property refused to refund any of our money. After looking further into their reviews on TripAdvisor and other sites, I found many concerning reviews I wish I had seen earlier instead of relying on the overall rating.
Bottom line: This property is not as advertised, feels unsafe, and has no functioning management support. I do not recommend it to anyone. read more