I have used sequoia gas since I moved to Ferndale almost 5 years ago. The drivers are really nice and very helpful. Office staff can be good and bad, I have had 3 out 5 visits end nicely. Not great over the phone, the lady is always very short and sometimes downright rude. They really need to update their website, it is confusing and limited. The receipt is a bit confusing as well and you have to guess as to what you account info is if you try to sign up for an account. I usually request a refill online and they call me the next day. read more

I'm a retired senior living on a fixed income of social security and retirement. I have been a customer for over 20 years and during this entire time have religiously sent in a monthly payment and always paid my balance off. During these difficult times with the increased cost of propane i'm still adjusting to having to increase my monthly payment along with increased gasoline, groceries, utilities, and all amenities just to survive on a fixed income that hasnt changed to accommodate the worlds financial crisis. It now costs me close to $1000 just to fill my propane tank and my house is mainly propane (heat, stove, water heater). Without propane I can't survive in my home. I got a call yesterday that they're now making me c.o.d., even though right now I hav a credit balance on my account, they want $350 just to bring me 100 gallons. If my tank was completely empty it would cost close to $1000 and they would want this amount upfront to fill the tank. No one can afford this on a fixed income that doesnt increase according to increased cost of living. This change to c.o.d. is because I've had finance charges on my account due to balances carried over to 60 days while I'm paying huge balances off. I was extremely angry that the good customer I've always been for all these years wasn't even taken into consideration. I started thinking about other customers like jobless, vaccine injured, elderly, disabled, fixed income, sick, etc who will be put on c.o.d., who have been good customers but hit with financial difficulties during this time of world crisis. I will find a way to pay the $350 because I have to survive and ill pull it from some other utility payment. But if you can get your propane from another distributor I encourage you to do that. This company lacks customer service during these difficult times for all even to those long,reliable, consistent customers. It has become about the money not the good customers which built this business from the beginning and that pay their wages. The one star is not for the company but Juan the delivery driver. He's the best and totally takes care of his customers. read more

We used Sequoia Gas Station for years for our gasoline and automotive services.....We have now changed stations because the service is VERY POOR.... read more

I requested a service call for my gas fireplace. My appointment was scheduled between 2/3 pm. The service technician arrived promptly at 2pm. Since my fireplace would not light using the remote and I had changed the batteries in the remote I figured it might be a bigger issue. The service technician asked if I had checked the batteries on the internal controller. What batteries I asked. Long story short he changed out the batteries in the internal controller and that was the problem. While he was here he made a couple of small adjustments to the flame and the showed me how to adjust the fan and flame. When I asked him for the invoice so I could pay the service call he said that there would not be a charge. I was astonished. Thank you Ben and Sequoia Gas for your great customer service. This speaks volumes about your company and the service you provide. read more