i love love love this Sephora! It is so organized and easy to look / find whatever you need. And if you can't find it, there is always a friendly and helpful staff member to assist. These girls make you feel like you are shopping with your best friend. Giving honest opinions and helping you find the best item for you. Thanks Sephora! read more

The customer service was horrible. Nobody would help my mom and instead they ignored and pretended like she wasn't there. Extremely rude people working at this shop and if the employees don't have the time to help, they should not be working in this industry. I was so disappointed when my mom told me about her experience and I will be talking to the shop manager tomorrow. This treatment should not be permitted. read more

All the staff at the Valencia Sephora is very friendly and I am always greeted at the door. I always receive great customer service from Brenda. She is always willing to help and takes her time in answering my questions. She is also a great multi tasker. She can answer and help customers quickly even when they interrupt when she is helping me. She always has a smile on her face and i enjoy shopping at this store because of her. I work in customer service and it is great ro acknowledge people when they do they job well. read more

Love this place I wish I can just have everything. I want it alllllllll :) Been to this location Sephora Valencia a few times the girls are really nice they always have a good attitude. And there are quick came in today to get the Tom Ford perfume I knew what I wanted they had the perfume in stock, I paid and left quick and easy. $$$ I even used my points today FINALLY and got a gift set of sample cleaners that are great for sensitive skin. Cant wait to try them tonight and maybe do a mommy tutorial on them. read more

I went here this past weekend and it was one of the worst shopping experiences I've had. I asked for help from salespeople just standing around talking and was dismissed because I was looking in the "Sephora" collection and someone else would be able to help me. No one ever did even after asking someone else. My husband and son finally came in and we're more of help to me than anyone in the store. The lady checking out was completely dismissive as well. I'll be shopping solely at Ulta from now on because I'm actually treated like a person there. read more

Best place to get make up I took my sister here for her first time and they were definitely more than enough help we both got everything we needed thank you Sephora read more

My first experience with this store was disappointing, i walked in looking for a particular lipstick and couldn't find anyone to help me locate it and when i did finally find someone i was rudely interrupted by 2 pre-teen girls who got more attention from the clerk than i did and left to go assit them...i was eventually left on my own to search for the lipstick myself. My second experience was no better than the first, i went in with high hopes of finding a leave in conditioner that was recommended by another store that sephora did sell the product. I walked in and saw 4 employees standing near the door and was not greeted, i had to interrupt their gossiping to ask for assistance and when i finally got one of their attention i kindly asked: me: "would you happen to know where i could find this specific leave in conditioner?" clerk: "we don't carry that brand here and never did" me: "oh, i was told by this other store that you did..." clerk: "well they lied. sorry" and walked away as i was standing there in shock i found someone else to help me locate a back up conditioner that i remembered i used to use and she also seemed irritated to help me as well. Once i got the product i went to check out and the cashier asked if i found everything ok and i mentioned that i did but the other employees were a little rude to me she ignored what i had said and just gave me the total.....really? no im sorry? no let me get the manager for you? no anything? i spent a good amount of money that day just to get treated like i had a contagious rash on my face or something.... i will definitely not go back a third time no matter how convenient the location is or how they are the only store that sell a certain product. -__- read more

Went here yesterday with a friend to get a makeup session being that my friend is new to makeup and needs to see what product would be best for her and how to use them. Now, we were prepared to purchase anything we liked. We asked for some help, being that we werent offered any, and were told to make an appointment at least 2weeks in advanced! So none of the 5 girls standing arounding chatting would be able to help us. We were there around 445 5pm, not near the closing hours. Are you kidding me? We were probably going to be the easiest customers being that we were open to any products suggested. Bought 1 product and tried to purchase another from the Jcpenny. One girl said we could no problem, and another made a face and said no. The one who said no ended up scanning anyway. So, we went to Urban Decay in Macys, that had ONE girl working and took us immediately. We dropped $200 on products from someone who was willing to help and give us true customer service. She also did an amazing job. Shame on Sephora for poor customer service and poor attitude Not ever coming back. read more

Horrible experience....inattentive staff, rude and showed 0 interest in trying to help!! After I asked for help and was asked to wait for a "color consultant" to open up I waited about 10 minutes and finally decided to leave! Literally all the ladies were standing in the middle of the floor having conversations.....will give my business to any other store but this one! read more

Sephora is by far the best makeup store around. I buy 100% of my makeup at sephora because they have the widest selection of wonderful makeup products. Unfortunately the products are not cheap, but they are quality. Here's what I love about this store: very friendly staff who are always available to help and are knowledgeable (love the Woodland Hills store, but they're a little clueless) and they are great with returns. Here's my critique about the store: sometimes I find items cheaper on sephora.com and sometimes the store is out of stock on items I want. Suggestion: Shop at sephora.com. First off, you don't have to deal with the crazy mall parking. You get free shipping if you spend $50, which is way too easy to do. I've never found an item at a store that wasn't online. You can return anything at the store, so you don't have to worry about paying to ship it back. You get free samples with every order and they always have special coupon codes to get free goodies (the coupon codes are on the site under "beauty deals"). They also have weekly deals to get discounted or free with purchase items. Make sure you are signed up to be a beauty insider (can do it online or in store) because they have amazing VIB gifts that you get for free, over time, just for spending money at the store. Also, I love their hair products, but usually can find similar products for considerable cheaper on amazon.com or beauty-mart.com. There is also this great little beauty supply store in Canyon Country next to Albertsons that has great deals on high end hair products. read more

I love sephora. I really do. But I HATE some of the staff here. I understand it gets busy but they rarely greet customers. I've stepped in so many times and have only been asked if things were going well once. I've had one good experience where I approached a sales rep (as I always have to do here)... And she gladly helped me out. But today's service takes the cake. The filipino-asian(?) Is that what she is? I don't know. She was wearing dark lipstick. She's only like 5'3". Holy shit she was just standing around. I approached her and woooooooow, attitude problem. She helped me find what I was looking for, but didn't offer any other options or recommendations like the people (or even some of her coworkers-wish I knew their names) at other locations do. And to top it all off, she just stood there two feet away from me and didn't even bother saying anything else. There were plenty of customers and she preferred to just stand there rather helping out. Honestly, it's hard to get help here sometimes which is disappointing esp. when I've got super sensitive skin so I have to be careful with what I put on my face cause I'll end up breaking out. read more

Melanie is so awesome! She helped me with getting samples. She totally knew her stuff and applied makeup so I can try different ones and helped me with getting samples to take home and try out. She is just so nice and helpful! Thanks so much!! read more

I LOVE Sephora but this particular store is DIRTY. Makeup was smeared on the display cases, trash cans were overflowing, and the testers were grubby and looked completely unsanitary. Four employees were gathered at the registers with no one in line. As I was walking out, Taylor approached me. She was courteous and friendly but leaving that filth was an easy decision. read more

Not sure what all the bad reviews are about, but this Sephora was fine. It was a little bit on the messier end, but nonetheless, always have what is needed. The people that work there are also really friendly and are very helpful. I definitely like this Sephora more than the one from the Topanga mall. They always have someone here ready to help, whereas the Topanga mall is always extremely busy. read more

Worst customers service I've ever expirance. Been here several times and have not had one decent services yet. Everytime I ask for help the lady's just point and say no we don't have it. Never coming here again. But thanks for the WiFi so I could wright this review. read more

Their customer service is terrible. Went in with my mom and sister and not one person asked if we needed help. They just stood around gossiping to each other and then when we were checking out the woman was so angry and short with us. Won't be shopping here again. read more

So I've been having to switch between foundations and when I got to the store today Marie and another attendant at the store told me straight up fix your dehydrated skin and the rest will follow. I received a hydrating facial today and I am looking forward to the products I bought to help my skin. Marie fingers crossed that this will help! read more

This store is absolutely super so is the one in JC penny! Thankfully they hire people who help you without making you feel pressured or following you around and being overly friendly. Perfect! I highly recommend anyone shop at this Sephora read more

The customer service was rude and unhelpful. Two of the girls who work their say they don't have a certain product in a certain size and were rude snobby and unhelpful. Next time I'll go to Santa Monica store. The funny part was it took the front desk clerk 30 seconds to find what the first two clerks said that don't have and she was so nice and helpful and obviously wanted to help. Get your act together on customer service guys. read more

Ladies here are so helpful and always very informed regarding product knowledge, lay out is easy to navigate.

I'm shockingly disappointed. I was in here with my daughter and I was looking for a good complexion kit, just something that was easy to travel with on vacations and could fit in my purse for quick touch ups. While looking around the store a sales women approached me (I'm not calling her a rep because I'm sure Sephora would disapprove) and asked if I needed help. I told her what I was looking for and she seemed pleasant, not necessarily eager to help. While trying on make up (on herself - not sure why) I told her that the color she was using was too dark. I got a smart ass remark from her telling me that she was, too light. Her comment rubbed me the wrong way. I'd rather spend a little more $$$ at Macy's for better treatment. I also thought that it was rude to speak like that to me in front of my daughter. I left and I won't be returning anytime soon. I didn't catch her name but she looked like a sad 50's pin up knockoff. Corporate will be hearing from me. read more

I went in for foundation matching and Ashley was terrific! She really spent time with me making sure that we found the right shade. We even tried several foundation options since the one I originally went in to the store wanting wasn't working for my skin tone. I have had terrible experiences in the past at other locations getting matching to colors that were way to dark for my light skin or made me look orange, but was super happy with this experience. I was really impressed with Ashley's dedication, knowledge of foundations, and genuine interest to help me. I bought a foundation I was happy with! Thank you! read more

Worst customer service ever! I understand that Sephora has a great return policy but I was treated like a thief trying to return an unwanted gift. All the girls just stood around, then they all seemed to gang up on me because it wasn't on my BI card. read more

Check it out! it looks like they have some new happy people there! im talking about some new staff,,I am happy to use my 15% as a VIB Member.. got my fix, but special thanks to "Tamika" for assisting me.. she was gracious, knowledgeable, and so far the nicest in that joint. The rest are just talking to one another trying to kill time I suppose. read more

I'm really happy I decided to come here! Marie helped me out right away and was super sweet and helpful. She helped me find a new primer, foundation and concealer. I am definitely returning to this store for all my make up needs. read more

The salesrep was really helpful, her name is Stacie. She was very patient and had lots of knowledge about the colognes, that I had questions about. Definitely buying here again. read more

The worst customer service ever you can walk around and look confused and no one will ever bother skip this go to Macy's

Who doesn't love sephora??? OMG THIS PLACE IS AMAZING. I just wanted to yelp about the ladies who help me out at this store. YASMIN and ALEX were super amazing and helpful throughout everything they know their knowledge and know what they are talking about. And there makeovers omg both are very different styles but both super amazing at their job. read more

I asked a sales lady where the Sephora cream blush was and all she said was: discontinued and walked away. rude short and snooty and I thought fine, I go buy my stuff somewhere else! half ways out the door another girl asked if I needed help so I have her a shot, her name was Joana I believe, with amazing make up in her face, suuuper friendly. she told me the same ,that the product was discontinued but she will find me something like that....within 2 minutes I had the perfect product I was looking for and even cheaper. I truly hope the other lady will learn from Joana!!! she was awesome! read more

Bummer. Went here on my birthday. They ran out of all bday gifts. They don't know when they'll get more Nars lip pencils. "Just keep checking back." read more

I was just in there wanting to know about any deals and this young blonde girl told me they were having no deals but when I got home found out they were having tons of deals. Wish she knew that info before giving out false information. read more

Excellent store, employees always have a great atmosphere and are always helpful. I've been congrats here for years and I will be coming here many more years. Thank you read more

I went in yesterday and was acknowledged right off the bat! I need a foundation that was long lasting and matched my skin and the lady gave me samples and demonstrated! She also assessed my skin care routine and overall makeup routine!!! I was really impressed with how personalized the attention I received was and how she found the best product for me not just the up sale and most expensive. i got all the products she recommended and more! Im wearing my new foundation today and absolutely love it!!! I also signed up for the rewards program they have which was quick and easy!! Way better service than makeup counters or competitors. Thanks Sephora!! read more

The staff was awfully rude. I left and went to ulta to friendlier more informed staff.

How can you love shopping for makeup when the employees make it a bad experience every time you go? I don't know if it's ok for the employees to be doing their own makeup instead of helping out the customers. I needed help choosing a product and I was right next to an employee and she was to busy doing her makeup while she noticed I was looking at her and she continued to act as she didn't see me. I didn't have to be the one to ask for help when it's her job to give customer service. Such a disappointment read more

I went in the other day and this one girl working there was so helpful. I needed to try out a few perfumes and she was so helpful in getting me samples. This store is a little smaller than other Sephora's I have been in, but they have a great selection of beauty products. read more

Been here quite a few times and every time none of the employees are willing to help. You will be ignored and at one point I could have sworn the employee was hiding. You won't be acknowledged or helped. Better to go elsewhere. read more

One of the best Sephoras around. The customer service here is above and beyond. The staff was so helpful in explaining the difference between a few products I had been considering and demonstrating the two. I also received some great recommendations on products I didn't even come in to look at. Personality and helpfulness abound. The selection here was fantastic and the the product samples/demos were much cleaner than many of the other Sephoras I have been in. I really like this location and will definitely be back for more cosmetic suggestions and purchases. And bonus: they are dog friendly! Yay! read more

I absolutely love makeup shopping especially at Sephora. But, I've had far too many experiences in this store when I walk in and I get a look from the employees who have a LOT of attitude and don't even care to ask how I'm doing. There are a few sweet girls, but for the most part they're so rude. I dread going into that location. I notice that they have talked about me before on their little headsets. read more

I had an amazing experience at this store. Shamika one of the make up specialist was a great help when I was trying to find the perfect red lipstick. She was very attentive to what I was looking for and was very patient with me, not rushing me or pushing me to buy something I didn't want. She took the time to show me a couple of different brands and various shades also giving me make up tips along the way. I will definitely be coming back to her for any of my make up needs. Thanks Shamika! read more