Wow. I had such a great experience today with Kelly. It's been about 5 years since my last Botox treatment, and honestly I'm a little annoyed with myself for waiting so long. I used to go to Blue Med Spa in Sherman Oaks, and every visit there would take 1-2 hours. The whole experience always felt like constant upselling from start to finish, from the front desk to the injector. It just wasn't enjoyable. My visit today was the complete opposite. The office is beautiful and very welcoming. When you walk in there's chilled champagne, orange juice for mimosas, and a lot of skincare products displayed. I'll admit I was a little nervous at first because I thought it might be another high-pressure environment. Instead, everyone was incredibly kind and relaxed. I told Kelly upfront that I had about $450-$500 to spend, and she didn't bat an eye or make me feel uncomfortable about having a budget. She treated my 11 lines and forehead wrinkles for $300, after the receptionist helped me apply a $65 coupon that she informed me about at check out. I was honestly expecting to only be able to afford my 11s like I used to at Blue, where just the forehead area would run around $550-$600 and crows feet were always extra. The difference here was huge. Kelly was thorough, knowledgeable, and efficient. She explained what she was doing, listened to what I wanted, and never once pressured me to add anything or buy extra services or products. I was in and out in about 30 minutes. I'm beyond impressed with the whole experience and so happy to be done with Blue Med Spa. I'll absolutely be back to have my crow's feet done, and I'm even considering signing up for their monthly pass. Highly recommend Kelly. Thank you so much! read more

Very happy with my services. Hydrafacials are magical here. Staff is wonderful. Nicole for lasers and , Jo for facials.

I absolutely love Jeni. I have been seeing her for about 2 years now and I still cannot stop raving about her. Each massage is truly amazing. She is honestly the only reason I keep my membership. If you're looking for a phenomenal massage, it's with her. Also to note, if you're looking for a great facial, Jo is amazing. read more

This was a very disappointing experience. I arrived 15 minutes late (which I understand is my responsibility), but the way they handled it was unacceptable. The front desk told me they would shorten my treatment by 15 minutes, but if I wanted to cancel instead, they would charge me a $50 cancellation fee. So basically, I was forced to accept a shorter service for full price. I asked for any kind of discount since I wasn't getting the full treatment, and they said no. Very unfair. After my procedure, I had to wait another 10 minutes while the administrator was talking on the phone. No apology. No explanation. She didn't even tell me about payment right away -- just completely unprofessional. Customer service here is terrible. No flexibility, no empathy, no respect for clients' time or money. I've honestly never experienced anything like this before and I will never come back. read more

UPDATE 3-25 - Accusing a customer of not respecting time when said customer asks to reschedule due to illness is a great example of why this business is unethical. Tim should take a closer look at his company's agreement and the representations his staff make to customers. Rescheduling an appointment is not the same as cancelling. Though I expect many to cancel their appointments with time given how rude they are to customers. Not even like the services they offer are groundbreaking. Facials were mid just convenient due to SCV location. Put your money elsewhere folks! Not with this rude guy. Tim would rather have people come in for spa treatments while symptomatic during flu season than accommodate a "fee waiver" that isn't even properly documented or communicated. LISTEN TO THE BAD REVIEWS and avoid. Where to start? Had to reschedule an appointment (facial) because of being sick. They insisted on a $50 cancellation fee claiming they only waive the fee "once" and it was already waived 2 months prior when I had to reschedule an appt (not cancel!). At no point was it noted that a waiver of the fee is required when a patient is ill and cannot have a facial. What kind of "medical spa" is this? They clearly elevate themselves to something higher than a legit doctor's office to impose these arbitrary fees with zero accommodation. Glad he told me "I don't care about your business." Tim will continue to lose customers. They advertise themselves as Veteran owned probably for attracting customers but Tim the alleged owner is not a vet so not sure what that's about. UPDATE 3-25 - Accusing a customer of not respecting time when said customer asks to reschedule due to illness is a great example of why this business is unethical. Tim should take a closer look at his company's agreement and the representations his staff make to customers. Rescheduling an appointment is not the same as cancelling. Though I expect many to cancel their appointments with time given how rude they are to customers. Not even like the services they offer are groundbreaking. Facials were mid just convenient due to SCV location. Put your money elsewhere folks! Not with this rude guy. read more

I've been seeing Jeni regularly for over a year now, and I can honestly say the difference in my overall health and well-being has been incredible. Every session is tailored to what my body need. Whether it's stress relief, deep tissue work, or helping with specific muscle tension. She is professional, knowledgeable, and always creates a relaxing, welcoming environment. I leave every appointment feeling restored, and re-energized. Consistency with Jeni over the past year has been the best investment in my self-care. Highly recommend! The staff is always friendly, the facility is always clean and I'm so happy to have found such a great place read more

I am going to this med spa to remove my tattoo. I really like the waiting room because it has books that you can look at procedures and there are skin care items for sale. The reception is cordial and the service medical staff is very friendly especially the nurse practitioner who seems very excited to do the work and empathetic to my needs. Tattoo removal is not easy nor cheap, but if you can afford the price then this is a wonderful place to go. read more

Every time I go to Infinity MedSpa, I'm always greeted with smiles and hospitality. I highly recommend Nurse Marisa! She does my Botox, filler, and laser hair removal. She's so kind and knowledgeable! Can't recommend Infinity enough! I've sent so many friends and family to them! read more

Infinity MedSpa - Skin Care Near Me - Valencia, California

Just had the most amazing facial with Kassandra and I can honestly say it was one of the best I've ever had. She was so professional, knowledgeable, and made the whole experience relaxing from start to finish. My skin felt instantly refreshed, hydrated, and glowing. You can tell she truly cares about what she's doing and tailors everything to your skin. Highly recommend booking with her and I will definitely be back! read more

Friendly staff, awesome service. Nurse Nicki was super sweet and explained the process patiently.

Got Botox and lip filler done for the first time with Brittney! She did a fantastic job at both! 10/10 recommendation this practitioner!

I had a pretty good experience with my aesthetician, Jennifer Duncan. She was a sweetheart and a good conversationalist. I went in last week for a facial and micro-dermabrasion, and I went under my mother's account since she has a membership there. It's $85 for either a massage or facial per month. I'm docking a star for my review because I was informed when I made the appointment over the phone that the micro-dermabrasion would be an additional $50. When I went to pay at the front desk after my appointment, I was still charged $85 as if they didn't even apply it to my mother's account. I explained to them that I was using my mother's available service for the month. I had previously explained that to the receptionist over the phone (my mother was aware of all of this, people!) The girls at the front desk are not the brightest bulbs in the tanning bed, but I got a free mimosa before I left, so that was cool. read more

Infinity MedSpa - Waiting room. - Skin Care Near Me - Valencia, California

I've been coming here for years - from massage to facials to lasers. Everyone is fantastic and I'm always taken care of. They even call or text personally after most services to make sure all is well. I highly recommend Infinity read more

I love coming to this place to see Jenni (massage therapist). She is simply amazing, professional, attentive, and extremely skilled and caring. I felt completely relaxed and refreshed after my massage. I Highly recommend her! read more

I've been going here for quite some time, and I've had nothing but great experience with stuff and treatments

I did the Moxi and BLL here with great results. Just finished my last one. Ill come back to post my before and afters in a couple of week. Keep an eye out. It looks so good. read more

I love this place - Kelly is my go to and she is not only professional in her technique, but kind, sweet and fun! She also was honest when i wanted a filler that i did not need . They are also open saturdays that is a perk for people like me who work m-f read more

Jeni B is amazing. Pretty sure her hands are magic. I have a monthly membership because of her. She tailors massages to whatever specific issues I'm having, and I always walk away feeling so relaxed and rejuvenated. I can't tell you how many people I've recommended her to! Definitely be sure to request her if you can! read more

The office is super clean and very relaxing inside. The staff is very professional and friendly. I've had only great experiences coming here. read more

Amazing services ! Friendly staff! I definitely recommend this place! Also, everything is very clean

I treated myself to a birthday massage and a microdermabrasion. I left feeling like a queen! Jeni gave me the best massage of my life! I get massages for therapeutic reasons as I have severe shoulder and neck pain. She was so attentive to what I needed to focus on. I then moved on to the microdermabrasion with Jo and she was the sweetest. She took great care of my skin and it felt so great after I left. She also included a nice little neck and shoulder massage as well. WOW! Just WOW!! I will be back for more!! Love this place. read more

Infinity MedSpa - Skin Care Near Me - Valencia, California

Amazing facials! Great building and everyone is so nice. Amazing deals and membership!

Overall I am happy with this medspa and the services I have received. The staff is friendly and the medical spa has a very relaxing atmosphere. I have had several services with different staff and overall they are all great. read more

Update - I'm dumb and got the names mixed up in my first review (oops). I saw Karina my first visit (absolutely amazing) and then I saw Jeni on my next time (also fabulous!). Dare I mix up anymore names, but I've also seen Janelle for a facial and talk about WOW! Super happy I've signed up for the monthly membership. Everyone here knows what they're doing and are so nice. Treat yourself - you won't be disappointed. read more

Had my first deep tissue massage with Jeni today! I went in with tight muscles and came out a new person! I will definitely be going back. Thank you Jeni for melting my stress away! read more

I had such a great experience coming in for my injection. She was super nice, welcoming, and completely non-judgmental, which honestly made a huge difference for me. She took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable the entire visit. read more

Had such a relaxing amazing experience here!! What a great facial! Loved the ladies in the front too!!

I come here for a couple different services and absolutely love the staff and spa. Friendly, courteous, and take time to explain everything. Would highly recommend. The waiting room is welcoming and comfortable. You must check this hidden gym out. read more

First time doing laser hair removal in the bikini area, and WOW!!! This is 1000 times better than sugaring/ waxing!! I only wish I did this sooner! Dianna explained how the packages work and Marisa did an amazing job with explaining everything . She Especially, helped making me feel comfortable as a first timer! I was so scared and nervous , sweating like a pig bc I can't take pain very well. But this went way better then I thought it would go! The girls at the front desk were also nice. Xmas time seems like the best time to do this , with their gift card deal I was able to save money! read more

Facial with Joe amazing, massage with Jenny Brown back to back. I recommend...you will go home feeling on cloud 9 The best in SCV!!!

I found this place online after seeing their ads on IG. What a gem? The spa is absolutely stunning and so clean. The staff and everyone are super friendly and professional. I had some filler done by Marisa. She was very thorough and took and before and after photos. She was knowledgeable and very gentle. I'm so happy with my results and I can't wait to go back for more treatments. I finally found a great place in the SCV! read more

My massage therapist Jeni was professional, attentive, and clearly skilled. She took the time to ask about my needs and focused on exactly the areas where I had tension. One of the best massages I've had read more

Have gone to three different Botox places and had the best results at infinity medspa!

I've been seeing Jo for the past 8 months and have seen amazing improvement in my skin! So happy that i started coming here !

I came in last year to get 60 units of Dysport/Botox and was happy with the provider, I am very conservative and get this done about once or twice a year. I called the other day to make an appointment and was told my credit card on file was no longer valid and the new rule is to collect my credit card over the phone to store in the computer prior to making an appointment. I felt very uncomfortable with this as I previously had Identity theft, and I did not even know they stored my other credit card as I was not asked and did not give permission for this. I am very unhappy about this practice. ****Update**** Tim reached out to me to say my card information is protected on there system and they could only see the EXP date. I could not see this personally but was happy he did reach out to me I change my review from 2 star to 4 star. I still can't make an appointment tho because it won't allow me to unless giving my credit card number over the phone or in person I live one hour away so I can't get an appointment because I personally am not comfortable giving my credit card information to a human over the phone. *Tim said the reason is to charge a $50 fee if you don't keep your appointment. They want to be able to charge your card on file.* Compliance with the PCI DSS requires merchants to limit storing and retaining customer names, card account numbers and expiration dates only for the time required for business or legal purposes. The PCI SSC sets security standards for merchants that transmit, process or store payment card account information and provides best practices that merchants are required to comply with, including a requirement to "protect cardholder data and to prevent their unauthorized use -- whether the data is printed or stored locally, or transmitted over a public network to a remote server or service provider." Compliance with the PCI DSS requires merchants to limit storing and retaining customer names, card account numbers and expiration dates only for the time required for business or legal purposes. And it explicitly frowns on merchants storing, for example, a card verification value (CVV) or personal identification number (PIN). You can opt out of automatic card storing As you shop online, or at a business you've likely received a prompt from the site asking if you would like to save your card or asked this but I was never asked this as I would have not allowed it. Having identity theft previously I am very secure about my credit card numbers. I need to see swipe in person and leave. online I use virtual card numbers that are offered so no one can steal my real card number and do fraud. However, you shouldn't need to allow the retailer to store your card information to continue your purchase. If there's no legitimate business need, stringent industry data storage laws advise there's no incentive for a merchant to store your card information. read more

I purchased some skin products, the staff is very friendly and knowledgeable, will be going back for a facial and massage

From the moment you arrive you are greeted with a smile and checked in quickly. I go for massage and they are very timely to start and the massage table is so cozy and comfy. I have received services from a couple of licenses pros and they were both talented and kind. It was so nice I signed up for a monthly membership which is great for my body and soul and comes with a discounted rate! read more

Absolute 5 star experience here. Infinity has been established for 15+ years and they have surpassed all my expectations. Everyone I've come across has been extremely professional, knowledgeable and went above and beyond. I've struggled to find a one stop medspa that offers Botox, laser hair removal as well as offering facials and massages. So glad they were recommended to me! Special shout out to Nurse Marisa for her natural looking injectables. She is a top notch injector with many years experience. Thank you to Chloe at the front desk for your professionalism and customer service. I'm recommending everyone to come and see them! read more

I had a hydro facial Jo was wonderful she took great care of my skin. I would strongly suggest you see Jo.

Very clean and comfortable medspa with kind and knowledgeable staff. Always a pleasant experience