first time to sephora palo alto my girlfriend suggested i claim the bday gift and here we are read more

SEPHORA - bday gift - Cosmetics & Beauty Supply Near Me - Palo Alto, California

Wow, just Wow.....Lets see you have about 20 employees on the floor but they are too busy talking to each other to be bothered.... I came in with my husband to get some Eyelash growth serum that they advertise on their website as well as Instagram.... They saw me and ignored me as well as other customers....Finally one stopped her conversation with other employees and asked if I needed help....She was NOT NICE...In fact she seemed irritated....I told her that I was looking for a Eyelash growth serum that they had advertised on their website and she said well, whats the name....I guess I was a little put off by her demeanor and of course I couldn't remember the name...then she asked well, how much did it cost???? WTF? Can you just show me a couple....????? I just said forget I will go home and order it online.....She rolled her eyes....... My husband couldn't believe it.... I dragged him out of there before he could ask for a manager and say a word or two about the employee....But to be honest from reading some of the other reviews I just don't think Sephora cares....I will just stick with Ulta or a dept store for my beauty needs....This has really left a bad impression and I most likely will never step into a Sephora again.... read more

I avoid this Sephora location and only stop by when in desperate need (and already at the Shopping Center). I have had multiple associates try to sale me a more expensive product, rather than point me to an item that I'm trying to find on the shelves. The lines are generally long with only two registers ever open and plenty of associates on their phones or chatting with each other around the store. Try waiting in line for 20 minutes at the very back, finally getting to the front, and promptly being told that the second register is now closed. Once you finally get to the register, there isn't a single acknowledgement of the long line or wait time. I mean even the woman that joined the line behind me watched it all unfold and said I'm sorry that happened to you. This is atypical for this location and every time I venture in I'm turned off more and more by Sephora altogether... Avoid this location and visit the downtown Palo Alto store for a better experience and genuinely helpful associates. read more

This is the 3rd visit to Sephora at Stanford. The first time I wrote it off as they were all just busy. The second time I let it go. But this time.... It has become a trend. For the size of the store and the amount of folks they have working there, someone should at the very least greet you. I was looking at the new Valentino fragrance and could find no one to check the inventory in the back. I ended up leaving as it took too long to find someone to assist me. I shop in Stanford quite often, and there are only a couple businesses I can count that ignore you in this manner. Shouldn't judge a book by its cover... read more

This Sephora has a lot of their make up in stock. Came here to restock some of my make up and definitely did not disappoint!

Stop gossiping and having full blown discussions on the floor ! This location continues to circle the drain in terms or customer service . Anytime I come In for a online pick up I wait for a good ten minutes before they acknowledge me . When an item is hard to locate the staff ignores you because they will have to bend down use their mic or go find it and nobody there bothers to try . They lack friendliness , product knowledge and a sense of self literally they now just Have full blown discussions because they can't be bothered. read more

Been needing to write a review but it always slips my mind but I just wanna thank Cheryl and Kylie (not sure how to spell them sorry!) Cheryl took the time to guide me through certain skin care products for my particular skin situation and honestly the products she's recommended have been actually working !! And as for Kylie she's helped me twice the last couple times I've gone to this Sephora and she's SO NICEE! I much rather continue going to this Sephora instead of the Palo Alto one bc they treated me so well. Next time I go to Sephora again I'll go out looking for these two beautiful ladies . Thank you again Cheryl and Kylie read more

SEPHORA - The pink is what Cheryl helped me pick out and the blue is the mascara Kylie had recommended me ITS SO GOOD I swear. - Cosmetics & Beauty Supply Near Me - Palo Alto, California

They're not friendly at all. They started to mugging you when you walk in front or the back. Just watch you through the cameras from the back. They are pretty annoying. I wouldn't recommend coming to this store. Gets pretty crowded really easily. They are very up tight on their stuff like samples and stuff. An employee asked me if I worked there. They were very rude. read more

Why is the music so loud in here? Between the music and the overwhelming perfume, I have a headache! I really wanted some make up wipes but the line was too long so I left read more

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Great experience overall! Came into the store not looking for anything specific, just browsing around. Had a wonderful conversation with hair specialist Mala. I asked questions, she shared her advice about a true hair concern of mine. She was patient and very thoughtful. She advised the Vegamour products for my concern and happy to say I will be returning to Sephora for another product she advised. Thanks Mala!! read more

I came in with my wife and my son, my wife was shopping, looking for shampoos and couple items she buys every month. This was the worst experience. They kept walking by us thinking we were stealing... My wife is a regular customer. Probably spends four to $600 every month. It's not ok how they treat their customers.. I spoke to the manager and told him they made us feel uncomfortable. Don't need to steal, have plenty of money to buy anything in that store so thank you guys for making my shopping experience like if I was shopping at Walmart... shouldn't judge the customers how they dressed up it's not about money. It's about principal I could guarantee you I'll make more money and have more money than anyone that works at the store. See you guys soon. read more

I came today to Sephora at 6:58 pm on Friday, March 14, 2025. My friend and I wanted to pop in to get a few lip glosses. We finally grab our stuff and head to cashier. Since it was basically closed, there weren't many customers left inside, so mostly employees around. We are paying, and you can hear them making fun of us because we look young, da fuq?! At this point we are super uncomfortable. You could feel the tension af. It was so horrible and insensitive. I was sad. My friend has trouble paying but eventually is able to purchase her things. We walk out so scared. They greet us out. Then we leave and are sitting outside, so upset and uncomfortable. Do better Sephora in Stanford Mall, California. read more

I came in for a simple pickup order and ended up waiting around 15 minutes before the clerk finally helped me. They didn't seem organized or in any hurry to assist. What should've been a quick in-and-out turned into a frustrating wait. Very disappointing service. read more

Today, I went to Sephora hoping to find a blush and lip shade that complements my skin tone. At 31 years old, I've always worn really bright pink blush shades, and I really needed guidance to find the right ones. I was helped by Jasmine, and oh my gosh, she was such a lovely person. It was very obvious that she loves what she does and is so passionate about it. Her excitement and positivity really made my day, especially after a hard week. She was very knowledgeable and professional, which made finding the right shades a breeze. read more

If you're African-American and feel like you've been mistreated here then unfortunately you are most likely correct. As a former employee, I will validate tf out of you. I worked here in 2015 and even though I'm sure they have new management, my experience and observations here have turned me off from the company in general. Now I purchase black owned makeup products from Ulta or directly from the company's website. That's how terrible the things I heard and saw were when it came to the way they treated Black shoppers as well as anyone who looks "urban" yet the biggest shoplifters were the employees themselves. LOL So take your heard earned money elsewhere sistas. Why spend your precious coins buying stuff from people who hate you? haha Have some respect for yourself! Ditch these drag queen monster-looking "mujeres" and BUY BLACK! Here are some suggestions: UOMA Beauty Danessa Myricks Fashion Fair - cream to powder foundation is bomb Pat McGrath - best blushes, lipstick and foundation Mented - lip products are amazing LYS - blushes Ami Cole - everything Juvia's Place and countless others. Do your research, it's worth it. read more

I had a really great experience here today with the staff! I came in bare-faced and wanted some help picking out a full face of makeup for a "soft glam" look. One of the employees helped me with primer, foundation, and bronzer - I have trouble with color-matching foundation, so she helped me with that, too. I wouldn't have even known where to start, but I feel like I ended up with the perfect products, fit for me! The reason I'm only giving 4/5 rather than 5/5 is because I noticed that though there were many spots around the store for brushes/sponges/applicators to test out samples of the items, most of them were empty - so there were very few applicators to be found. I saw a lot of people testing out products directly on their skin, which I think is a bit unsanitary. read more

Beware! Rude manager! Was trying to return something and she assumed it was past 30 days which it was not, she didn't even scan the barcode and told me to return online and call customer service lmao. What a joke! She had dead bleached hair and is really old if that's helpful. Do better please and don't make rude hand gestures when we're asking for help. read more

My wife booked with a makeup artist on the 4th of January 2026 at Sephora in Stanford shopping center. Because she had a wedding on Saturday 17th January 2026. And she was one of the wedding bridesmaid. She was so excited to have her makeup done especially when she received a confirmation text of her appointment on the 15th two days before the wedding. Then when she arrived at Sephora location in Stafford shopping center. She was surprised when one of the staff said sorry we don't have a makeup artist. She said it feels like somebody hit her with a big hammer on her head. She didn't know what to do and where to go and there's a few hours to the wedding. She had to do it herself and wasn't perfect like the other bridesmaids. I will take this further to headquarters. Unless I get a message from the manager explaining. What exactly happened?? My wife really think it was a racial issue here because it was perfect until the saw her at the location read more

i prefer this location over downtown palo alto because parking is a tad better here. even though this is located at a mall, i find this spot more chill than the ones in valley fair and great mall. im also able to find the stuff i need here. associates are always available and more than happy to help or suggest something that caters your needs and price point read more

Dude the girls working were so rude it was ridiculous. my card declined so the guy that was behind us yelled declined, and the two workers that were helping me laughed at me. and you could just feel the rude attitude coming from them. read more

I came here before the pandemic and I WILL NOT be coming back to this location. I was looking for Amika Dry Shampoo. I was told by my cosmetologist friends that some Sephora locations sell it. One thing I can say is that I probably have little-to-no knowledge about makeup. I don't even wear makeup on a daily basis. So coming to this shop, I wasn't aware that I had to dress or look a certain way to even LOOK here. I was wearing leggings, a hoodie, flip flops, and no makeup. Right when I walked in, I was greeted and continually followed around the store. All the employees had walkie talkies and I could tell that they were talking about me and telling each other where I was when I was. They would look at me, turn away, and talk quietly on their walkie talkies. I'm not dumb...I've been working in retail for 10 years. At some point, the same girl (who you can tell was new) kept following me every time I went into a different aisle. She finally asked me what I was looking for and when I told her I was looking for the Amika Dry Shampoo, she went to some of the other employees to ask them about it. She came back a few seconds later and told me that I should go look at Valleyfair. So I pretty much left with the feeling like they thought I was there to shoplift. And I'm pretty sure it was because I didn't "look the part". I will not be coming back to this location. read more

The staff at this location is always super helpful. I really prefer this location over the Valley fair one.

NEVER and I repeat EVER coming here ever again. This is by far the most difficult and worst Sephora I've been to - I was scammed lol. I was overcharged for some products and I was constantly told that I purchased it when I DID NOT ... I called customer service and asked to see the security tapes to prove that the cashier put products in my bag - but she refused to show me anything and just kept accusing me of something I did not do. Usually I wouldn't write a one star review for something like this, but on behalf of Sephora... why make a customers experience so terrible. Do better. read more

You have 10+ staff working and you take way too long to go to the register to help people check out. Might as well build a check out for people do to it themselves LOL read more

If you are looking for someone to do your tweenager's makeup I highly recommend Staci. I felt like her approach to makeup artistry was subtle and focused on natural beauty. She is completely with it and knows how to talk to young people. Very encouraging about self esteem. Staci went over the importance of not comparing yourself to TikTok and social media filters. Literally she said everything that needed to be said to a young women. I felt like it registered with my tween who absorbs so little from anyone off the internet! I was nervous but she let me video tape so my stepdaughter could go over things later and try them at home. Staci was super friendly and you can tell she loves what she does. We had a great experience! All of that and they were packkked, but the line moved fast. read more

After walking around the store without a single person offering to help, I put my name on the list for help. I waited for 5 minutes and then asked the list guy how much longer it would be. Michael said another 10 minutes, but I said that seemed like a long wait. Michael was not helpful at all. He told me waiting 10 minutes to get someone to help me was only 1/6th of an hour. (Thanks for the math lesson, but I know how many minutes are in an hour!) He said Starbucks makes people wait ten minutes. (Not true!) When I asked for the manager, his response was "Just because you had to wait 10 minutes!?!" and threatened to remove my name from the list. Excuses and rudeness are never helpful. The peace of mind I will get from not dealing with poor customer service at Sephora will look a LOT better on me than any makeup they can sell me. read more

Every time I go in with a bare face, the sales associates just look right past me. But when I walk into the store with makeup on, multiple employees ask if they can help me. It's like pretty woman in there. I went in yesterday with no makeup on. A male sales associate was literally gossiping about me and my appearance to one of their coworkers. It's like he had no idea I could hear him. Then when I went over to my friend, she heard him clear as day talking about me to all of the Sephora associates over their walkies. I had multiple associates straight up look at me then look away. I actually had questions and wanted help, but I couldn't even get a "hello" from any of the workers. When I told a lady at the register about my experience, she gave me a cologne sample. Thanks. Highly recommend going to this location if you want to be judged and ridiculed. read more

I have allergies and sensitive skin. I had one amazing woman helping me and she had to leave so she turned me over to another lady who also understood my challenges. They both spent a lot of time walking me around and helping. It is always wonderful to have sales associates that know their products. They assured me that if I had problems from the makeup, I could easily return them. I am so pleased to have spent time there. I am hopeful that these products work. read more

So I love this place due it's inventory but after I made a purchase and a quick question about a double charge which was easily managed by a staff this lady like stop mid conversation when she was addressing me to talk to other customers while I patiently waited during our conversation ! Wow I had a good shopping experience but that really just left a bad taste in my mouth. read more

SEPHORA - Whoa lady, I just literally had a question about my transaction. No need to act unprofessional - Cosmetics & Beauty Supply Near Me - Palo Alto, California

Went yesterday to have a 30 min make up session. They were able to provide excellent service and accommodate me despite running late. Stephanie Rosas did an amazing job on my eyes despite me not really knowing what I wanted. I just told her to match the make up to my outfit. She's been one of the few make up artist to put eyeliner/mascara on me successfully without getting upset with my moving eyes. I left feeling like a model and loving the look. I look forward to coming back in the future for other special events. read more

Great shopping experience. Prices are up there, but well worth it. The Customer Service was Excellent. The manager, check-out person and the person assisting to find products were very helpful, considerate, knowledgeable and respectful. Special acknowledgment to Sarah. Professional + Efficient on top of everything else. If magnanimous were a word, Sarah would be the Queen of Magnanimity. Great team effort. I highly recommend this store. read more

Was in line to get in the store and the sales associate was so rude and condescending. "Have you been to sephora before? ......... before the pandemic?" Instead of being bitchy and judgmental, why can't you just tell me what the safety protocols are instead of saying all of that? Why scare your customers away? When i went in, I can feel the sales associates judging me just because I wasn't wearing any makeup. Just because someone walks in bare-faced doesn't mean they don't know anything about makeup. This place deserves 0 stars. So unprofessional. read more

Thank you so much to Auz for helping me discover a lot of great products and for being patient with all my questions! You really made my shopping experience so much better. read more

Honestly, I wanted to love this place so much but it's such a mess. None of the makeups have been sanitized. There's no Q-tips there are no cotton balls. there are probably 10 people walking around the floor as employees on their phones. Many don't know even the basic brands of make up, lots of chatting very little organizing cleaning off the applicators. There are make up smudges everywhere. It really is pretty much a health hazard. read more

Had a hydra facial with ms. Jackie. I missed my first appointment, had to reschedule and she still made time for me same day. I had a very satisfying experience and I was educated on what products will help my skin and I was kindly given free samples to try at home! She took her time on my skin and was very friendly throughout my experience! 10/10 read more

Had a great experience here. Three different ladies helped me today on my trip and they were all so knowledgeable of their products and find the perfect match. Of course I'll be back. read more

Kate the horrible beauty advisor rep, car. Didn't look like she wanted to help anyone. I asked her for help she was half helping , staring and no customer service skills what so ever. I asked her for a match for foundation have her 4 brands of interest she went with one. One didn't work and I had to ask for other brands and she wasnt friendly at all. she applied didn't give opinions, asked for suggestions on color didn't have inputs was like pulling teeth communicating and trying to find right foundation. I am a good customer with Sephora couldn't spent a couple hundred today but she ruined my experience here. I walked out without any thing and she didn't offer other brands , suggest brands or colors and she was overall not friendly. Horrible experience! read more

Had the best time at Sephora today, and much of that was due to Gigi, and her phenomenal knowledge of the brands. She was a delight to work with! Everyone else we interacted with there was also very warm and welcoming. We'll definitely be back! read more

I'm writing a 5 star review because of Genivieve and how talented and personable she is. I've always had trouble getting a good color match for my foundation and skin type. I've had so many employees at other stores use the scanner and still get it wrong. She took one look at my face and promptly found me 3 great shades, and made me feel comfortable during the whole process. Overall this store is clean and has really nice employees. Jordan was also so sweet and patient with me at checkout. Such nice people here :) read more

SEPHORA - Super cute Sephora brand liquid lipstick - Cosmetics & Beauty Supply Near Me - Palo Alto, California

Not happy that they would not honor my 20% off coupon even tough when I tried using it the item was out of stock so a week later when it was in stock they did not want to take my coupon saying they don't do rain checks. Not happy with their lack of customer service. read more