Great selection of perfumes and body lotions. Sales associates are extremely helpful and kind. Very…read morerefreshing to get an excellent service like that. I am so impressed

Love these candles and soaps. I got the bath wash & samples of perfume. The attendant told that…read morehelped me was wonderful.

L'Occitane was the first shop we saw after parking at the Stanford Shopping Center so we decided to…read morecheck it out for fun! As soon as we entered, we were greeted by Deanne who told us to let her know if we have any questions. The store was nicely arranged and I loved how there were so many samples to try. We were looking at the eye creams and Deanne offered to test the caffeine eye cream on me which was really kind of her. My friend ended up buying a travel size hand cream and Deanne gave us a bunch of samples of the eye cream. Overall, the products are a little pricey but they are high-quality and make perfect gifts. I really like their lotions. This store also offers complimentary mini facials and free delivery on all items. Deanne was awesome!! She was super helpful and answered all our questions. Definitely recommend this location!

Employees are pushy and rude. Understand you have a quota to meet at the end of the month. But…read moredon't roll your eyes when someone denies your skin care. Don't come here if your a poc

Eileen was amazing. She was so patient and answered all of my questions. She was so knowledgeable…read moreand friendly.

I absolutely love this store! The bath bombs are exceptional! Nothing else compares! Service…read morealways great!

Stopped by for a quick visit to stock up on some travel-sized refills and ended up picking up a new…read morecologne as well. Even though it was a short stop, the experience was excellent thanks to Kasandra, who took great care of us. Kasandra was incredibly helpful not only with the transaction but also with guiding us through a few cologne options. She gave thoughtful suggestions, helped us test different scents, and made the whole process smooth and enjoyable. Her patience and friendly demeanor definitely made a difference. The store itself was clean, well-stocked, and easy to navigate, which made the quick stop even more seamless. Overall, a great experience at this Sephora location. Big thanks to Kasandra for the warm service!

Came in with my boyfriend to buy some cologne. There was no one to greet us at the door and the…read moreemployees were standing around talking to each other instead of checking in and offering help. Would love to experience better customer service as I usually experience at other locations.

Such a cute, little shop inside Stanford shopping center. Customer service 10/10! We were able to…read morelearn about their different products, trial multiple products, and in the end, bought multiple gift sets.

I've only ever had amazing experiences at Aesop. I came in close to closing and the sales rep was…read morereally kind and helped me and my friend find hand creams which complimented our perfumes.

Irina from Bobby brown was so sweet and helpful, she gave me a recommendation for my vday gift and…read moreshe nicely wrapped my gift. Thank you so much

Absolutely the worst sales, customer service, customer support…read more Totally screwed up mattress order three times. They Split the order for 2 twin mattress. So when delivery was much longer than told , I ordered to cancel. But only one order was cancelled. Delivery sent one. So refused delivery. They are clueless.

I am at Palo Alto today for appointment…read more Took the opportunity to visit the shopping center near by . It has this " Discover our garden walk " poster and many beautiful flowers to explore. I have enclosed the photos of different. They are beautiful and lovely . There are huge parking lots around the shops , free Wi Fi and public restrooms. In the morning it is quiet , many coffee shops and breakfast places are open . The sky is blue and the sun is not too much at 9 am . We got some nice breeze and 65 F outside . It is perfect . Enjoy the garden walk and the plants and landscape are lovely.

When the weather is nice, it's fun and relaxing to go shopping at Stanford Shopping Center which…read moreboasts an open air casual experience. We have some friends who frequently come here to shop and walk around enjoying the beautiful flowers, sculptures, & water fountains. The center is "Anchored by major department stores like Nordstrom, Macy's, Neiman Marcus, and Bloomingdale's. Also luxury brands like Hermès, Louis Vuitton, Shreveport & Co., Tiffany and popular retailers like Apple, Lululemon, and Kate Spade." Personally, we've dined at Fleming's Steak House, The Melt, McDonald's, True Food Kitchen, and recently Pacific Catch. They recently added a new section which is always fun to see.

Didn't plan to buy anything when I walked in - I just wanted to browse what products they had in…read morestore as I haven't been in a Bluemercury in a while. The first store I went to was in El Segundo and Larchmont and found that there was a location in Danville but had never paid a visit as shopping online has become the norm for me. But as I was in the area, I wanted to check things out in person, which I had forgotten how much fun the shopping experience can be. Typically I shop alone, I don't ask for help and sometimes people don't come up to me to ask me if I am in need of assistance. I was approached here, but had no questions at the moment. I browsed around on my own until I did and I thought the staff was somewhat knowledgable and super nice. I was in the store for a while and got to test a couple products out. Ended up buying a product from RMS which I thought would be a good product to try out. I was offered samples after I had purchased this item. I remember there was another lady in the the store who I think had just walked in for samples. I kind of wish I had thought of that... they did have SkinCeuticals' new product out and I had completely forgotten about it. Would have been nice if I received a sample of that or of another brand's product I did not already have at home to try. You can learn a lot just by walking into a store vs. shopping online. I never really have had a terrible experience at any of the Bluemercury locations which is nice to say. Not every beauty retailer also carries some of the brands that they have which makes them a competitor / go-to site or store I always keep in mind for myself when its time to restock on certain products or try new ones out!

A rude customer came in AFTER me and started looking at the same brand display I was sampling. He…read morewas inches away and did not even say "excise me". The sales person started fawning all over him and didn't have time to answer my question and said she'd be right with me after she helps this rude idiot, she simultaneously grabbed the item I was intending to buy out of my hand and said she'd hold it for me, as if it were a shoplifting prevention tactic. I have spent thousands of dollars in there and there was more than one sales person. They always have a disjointed too cloying approach or they get distracted by someone demanding and rude. Never again I walked out and am done with blue mercury all stores. It's trash treatment and I can find better at any number of places in Palo Alto or online.