This store is always crowded which I guess is a good sign. I personally get bored when I accompany my sister and niece. For me, it's hard to understand how pricy some beauty products are nowadays. The staff at this location is always busy and I have waited a while to get help. I prefer to shop at other stores. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

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I had an unpleasant experience at this Sephora location. One of the staff members, a Little girl look like Ariana Grande with a high ponytail, spoke to customers in a very abrupt and unfriendly manner, without any smile or basic courtesy. The tone felt unnecessarily harsh and made the interaction uncomfortable. Customer service is not just about efficiency, it's also about respect and attitude. Being addressed like this is simply not acceptable. I hope management takes this feedback seriously and reminds staff that professionalism also includes how you speak to people. read more

I've been to this location a few times but it takes forever to find within the mall. The location isn't so big but what makes it bad is the customer service. I practically had to hunt a staff representative down for assistance as opposed to getting greeted at the entrance like you typically do at a majority of Sephora locations. The inventory here isn't the best. You're better off shopping online or going to another location. I won't be surprised if/when this location shuts down in the near future. read more

I went to Sephora today and ready to spend on a very expensive shade of red lipstick at this location. I asked the nearest Associate for assistance, as the shade I was looking for wasn't there. The store was basically empty, and their associate couldn't be bothered. It was also of annoyance to her to find the missing shade, gave me an attitude and walked away. Didn't even ask me if I had found what I was looking for or whether I wanted to test the color, or expressed any interest. I am a Latina (just like she was) a quite successful and down to earth one. She took one look at me from the bottom up, and dismissed me, but went on to help the more affluent looking individual. This is the second time I come to this store, and also the LAST TIME, given the dismissive energy in that store. read more

Stopped in for a curling iron and they only had two options. Wished they had more of a selection. The store was neat and organized. Very friendly staff. I asked a lady for help and she was friendly and asked if I need more assistance after showing me the location of the curling irons. Love that they carry kerastase hair products. Ended up trying a new line since they didn't have my normal conditioner. Overall great experience here. read more

They don't deserve any star for profiling me and following me outside knowing i had nothing at the end... but overall this store is very busy with nice inventory you should visit at your discretion read more

Nice compact store layout in the Oculus Westfield Mall. I was in the area and needed to pick up my free birthday gift. I chose the Youth to the people sampler because I am always curious about new skincare brands. The sales associates were friendly and efficient and I didn't have to wait in a super long line. I'll definitely come back when I'm in the area. read more

Had a terrible experience here. Came for a lip wax and left with a scab. Spoke to Mark on the phone, the manager, who informed me that the "waiver" excuses from liability. Have shopped at Sephora for many years, but am truly dismayed by the terrible customer service and attention I received for an experience, that was by all accounts, disappointing. Will not return. read more

Very convenient location if your commuting by MTA or NJ Transit, located in the Oculus, you don't even need to go outside! Great selection of all the standard things you can expect to see in Sephora. Friendly and attentive staff, although it took me a minute to find someone to help me. The check out line was ridiculous long. Just a tip; but having staff re-stocking products while there's 10 people waiting to pay is very inefficient. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

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Never been to a makeup store before in my life and I coma confidently say I will never go back to one. Literally the most anxiety inducing and the manager does not seem to have common sense as there's so many people on the floor to help customers but all the customers in the store are on line and they have one person checking people out regardless of annoying customer making their return so complicated. going to be late to my meeting for no reason when people could've been helpful. apparently they are able to mobile check outs but the manager "just can't do it" for no reason explained. def 0 stars. read more

SEPHORA - Sephora - Cosmetics & Beauty Supply Near Me - New York, New York

This store location can get a bit hectic, but if you know what you're coming in for, you can be in and out in a jiffy. I will say the store is pretty well organized, and they are happy to provide you with perfume samples to try out before you commit to a bottle. Obviously this excludes the high-end designer perfumes which I can understand. Lines are typically long but move quickly since there are multiple registers up front. read more

Extremely rude, miserable, and unhelpful employees. Store is always messy and shelves are empty.

We attended our first makeup class at Sephora...the contour and highlighting class. We had so much fun. Turns out my artistic talents had me doing it correctly all along. I still picked up some alternative application methods to add to my own repertoire. Sharon conducted the class and Melissa and Alexus helped as well. Maurice (?) their master artist, stopped by to offer some advice. (He's awesome btw and his lashes are AMAZING) My friend and I will be signing up for future classes. Check them out, every Tues and Thursday or check the website for class listings. read more

SEPHORA - My friend getting her wing liner done - Cosmetics & Beauty Supply Near Me - New York, New York

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This location is big but I couldn't find any staff available. They busy talking to each other, lol. I just want to see if they have some perfume I want but they don't have it. Normally since COVID 19 I rarely go in-store shopping and I shop at Sephora online. It is good to see the product by my own eyes but what a point to come to the store and didn't get any service. read more

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This is a great Sephora with great people. I love their amazing selection of cosmetics, hair care and skin care. My main gripe is that they won't return a lipstick bc I no longer have the AmEx it was purchased on. They will only give me a store credit, instead of putting it on my replacement card. That's super disappointing. The customer service here is great. Matt is one of the best makeup artists I've ever worked with. He is SO talented but also friendly and personable. If you're spending at least $50 (and let's be real, you're not walking in here spending less than $50), make an appointment to have your make up done with Matt. Pro Tip: make your appointment online and early bc they fill up. read more

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I took advantage of the Perk Treatment by Hydrafacial (free with a $75 purchase). Claire examined my skin and helped me put together a skincare regiment. I wanted to brighten my skin, to keep it moisturized, and to smooth out any unevenness. But, I also wanted a regiment that was simple, quick, and light on my skin. Claire used her recommended products when she did my Hydrafacial so I could experience first hand what my skincare would look and feel like. I ended up with a Caudalie Moisturizing Toner ($28) and Ole Henriksen's Truth Serum, Banana Bright Eye Creme, and C-Rush Brightening Gel Creme (moisturizer). For a makeup remover, Claire recommended the Sephora Triple Action Cleansing Water ($12). While I was waiting for my appointment, Tikva helped me pick out an eyebrow pencil color (dark brown) and an eyelash curler (for almond eyes). She was very friendly and eager to help. She even asked me what type of scents I liked so she could give me a fragrance sample. I'm a big fan of jasmine so she suggested the Coco Mademoiselle. To top it off, Tikva introduced me to Sheila, who showed me how to apply the Dark Brown Anastasia Beverly Hills Brow Whiz. I don't usually spend a lot of time in beauty stores but I came to the right place in terms of finding nice, patient people who were experts in their craft to help me with my makeup and skincare questions. read more

SEPHORA - Caudalie Moisturizing Toner and Ole Henriksen's Serum, Eye Creme, and Moisturizer - Cosmetics & Beauty Supply Near Me - New York, New York

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Way to step it up! My experiences here have always been lackluster, but today I was wowed! I was greeted when I walked in, which is out of the norm here. I was able to browse a bit, then I approached an associate who was able to help me immediately with the sample I wanted. She gave me 2 different shades to try, which was great! Once at the register, the cashier greeted me warmly and was able to find my insider profile pretty quickly. My birthday is coming, so I opted to choose my free birthday gift. At first I was told that my desired gift was out, but right before I paid, a gentleman came from the back with the last set. My expectations was far exceeded and I hope this is the way this location will be from now on. 5 stars for exemplary customer service guys! read more

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What a girl want- a girl gets. "Beauty is in the eye of the beholder." This location is shiny new and sits inside the newly World Trade Center transportation hub, Oculus but is extremely difficult to locate. This Sephora is located on the lower level of the South Concourse inside Oculus after a endless series of labyrinth winding escalators and stairs. I desired Sephora's brand of eyeliner which is waterproof and retractable. The product samples and tools for applying/ removal are abundant. Stock and inventory are organized and abundant. Associates are available for customer assistance. read more

Only giving 2 stars because of the one woman that helped me. I didnt get her name but she was sooo sweet & patient. She was short, a long winged eyeliner & was wearing glitter on her eyes. Thank you for helping me sample foundation shades for my kit. As for 'Ash' she was nice at first, but once I asked for too many shade samples, she got annoyed as was rude as fuck. The employees act like theyre bored & just stand there talking to each other until its time to clock out. I got ignored by 4 people cause their shift was ending. Im a makeup artist & go to sephora all the time but this was the WORST sephora ive been to & wont be back. Hire new staff cause yall are fucking terrible. read more

They're scamming people on perfumes that they says they're gonna refill it anytime when they get finish and bought from Sephora, but at the time of refill they denies that they don't do that anywhere. Don't fall in this kinda selling strategies guys please! read more

Store manager Fabi and employee Aza are fabulous and helpful! I've been to this location dozens of times and always received great customer service! read more

it's connected to the subway station. You don't need to walk outside. if u come from outside, C2fl. gr8 customer services. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

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The staff here have become very trashy and rude. Sephora used to feel like an upscale makeup store, but now it's more like a convenience store where someone follows you around as if you'll shoplift. Also, I saw a staff member knock over a rack of items that fell on the floor with a loud crash, and over the next few minutes I noticed that they just picked things up and placed it all back on the rack to sell. No opening things to check if it was damaged or broken, especially the powders. All the fragrance testers smell like they've been there for years and you can't smell anything but alcohol. read more

Avoid it for eyebrows services! They don't care about your shape, they feel annoyed when you show them their mistakes by not respecting your eyebrow line! Never again! read more

This is such a nice Sephora. The sales associates are always happy to get samples and explain how to use the products, but they're never pushy about trying to sell me a million things. The makeup artists are great at color matching. Shout out to the fragrance section associate who was able to find a new perfume I loved in under 5 minutes! They should add some chairs or a bench for all the boyfriends though. I always see them lined up against the wall outside looking mournfully through the glass at their girlfriends. Poor things. read more

Oh this one on time square has a glam photoshop upstairs loved it. The staff was very helpful and kind.

I like that this Sephora is on my way home... I usually like stopping in here. As a regular, I don't usually need help, but every so often I do and customer service does matter. Despite the holiday season, the store was pretty dead. I was looking for a specific dry shampoo, and I know this Sephora carried the travel size, but I wanted the regular sized can. After looking at the other brands, I didn't see the can... but luckily an employee walked up to me, Do you need any help? Actually, yes, I was wondering about a brand of dry shampoo I don't see on the shelve right here, but I noticed you have it in travel size. 'We have a bunch' ::motions behind her to the wall behind her:: 'Well, I'm looking for a specific one that I don't see up there, let me show you'... ::pulls out my phone:: 'One second I'll be right back' ::wanders off:: Maybe she was helping a customer before me, maybe she got called on her radio. Okay, that's cool. But then, I turn around and hear her walk up to another customer, and ask if they need help. Hmm... A few minutes later, she walking around again, 'Does anyone need any help?' 'Yes, I was wondering if you have the full size of...' ::goes to unlock my phone:: 'Oh sure! Which one? ...one second' ::and she wanders off:: I see her rearranging some products... and she's back again! 'Does anyone need any help?' Both myself and another girl answer yes, at the same time. Is this girl Dory from finding Nemo? Does she seriously not remember she's asked me three times if I've needed help, and when I've said yes, she's just wandered off? At this point I've had enough. 'You know what, just help this other girl.' 'Are you sure?' 'Yes, I've had about all the help I need for today.' Obviously I'll be going back to Sephora, I just hope this issue is addressed at the next store meeting. read more

This is a really nice Sephora! Super clean with a very friendly staff. The displays are (still) neat and they have a wide selection of products. They carry the really high end brands like YSL, Giorgio Armani and Burberry. The minis by the register are plentiful and neat. A pleasure to shop in! read more

This location isn't huge, and perhaps the selection is smaller than than the bigger ones, but I have never encountered a problem. I come here around once ever six weeks. Not quite monthly, but I've come to this location ever since it opened years ago. The staff has always been nice and helpful when needed, but not overbearing or pushy. Every time I came to find something, whether it be very specific, or I had a general idea and asked for help; I always walked out with what I wanted and was satisfied with the experience. read more

For some reason yelp does not want to update their store hours. They actually open at 9. I found that out the hard way when I tried to stop here before work only for them to be closed. An employee by the door told me they open at 9. Otherwise l, this location is pretty standard. It gets busy and most times you're stuck looking for an employee to assist you. read more

I went to this Sephora at 8am before work because I had visited this store before at 8am and that is what the hours are listed as in Yelp. To my disappointment the store hours had changed to opening at 9am but these new hours were not updated on Yelp. Please update the store hours so this doesn't happen to anyone else. Months later, still no change read more

This Sephora is really not well run at all. I came in trying to buy foundation and couldn't grab anyone for 15 minutes to help me color match. This is partially my fault because I'm a bit shy and wasn't as aggressive flagging someone down as I should have been, but the woman whose attention I finally got was so rude! She acted like I was insane for loitering by the foundation and when I asked for help color matching she acted like I was an idiot. I asked if they still had those color matching hand held machines out of frustration and she literally left and sent someone else to help. That lady was very helpful and I appreciated it, but it would be nice if acting for assistance with picking out product wasn't treated with such disdain. I definitely won't be going back for any product needs that would require someone to help me.... read more

This must be the worst sephora location. The staff is genuinely rude and pretentious. They're never fully stocked. You can return in a week and a certain item would still be out of stock. You pay for your stuff and the cashiers don't offer any samples to you unless you ask for them. Shouldn't you be giving out these samples to anyone making a purchase? What's the big secret here? That these people are cheap. And recently they ran out of those little sample baggies where they label whatever samples you're asking for. It's been weeks and you still haven't gotten a hold of those sample baggies yet? What's going on here? And what's up with the horrendous scent when you enter the store? It stinks in there. The perfume and cologne section is all the way at the back, yet the smell finds a way to reach the front of the store. This entire store is disgusting and a joke. read more

I'm sad writing this review but it happens enough time that I will avoid going to any Sephora stores in the future. You spend your hard earn money at these stores and expect some decent customer service, you're lucky if you get a look in your direction let alone a hello or any help. I pretty much expect when I go in to have to figure it out my own but sometimes you do need help with your color match which is the only time I attempt to ask for help which I dread when I have to do so. How sad is that. Then after that you have no choice but to go to the cashier, being the 1st on line waiting it took 5 minutes for them to acknowledge and call you when they did they looked down and no hello or anything. Didn't ask if I had my points card until she was half way ringing up my items and after she saw I was holding it in my hand I'm pretty sure if I didn't have it out she wouldn't have asked. Didn't offer any samples like they've done in the past or asked if I care to used my points to get any of the items (I do have points to use) it was such a miserable experience. I could have just ordered the $200 worth of stuff I needed online and not interact with these people. Then they complain that people don't go to the stores maybe they should be a bit more conscious and friendly and will make people want to go back in the future. read more

SEPHORA - Yep a few of the stuff I was able to purchase that I figure out on my own. - Cosmetics & Beauty Supply Near Me - New York, New York

I like their collection, and it is a big store compared to others I have been to. Staff is not very friendly but I dont mind that. I have shopped from here a couple of times and I always get free samples in gift. This store is very near to my workplace so I can go anytime I want. I get emails from sephora about the deals and sale, I try to visit during the sale :D. Recently have got Play by sephora subscription, so have restrict myself from more shopping. But this is an amazing store, have the latest products and offers great service. read more

for customers, don't come here!!! attention, staff: If you don't get paid well, don't pass on your negativity to customers! Find an another job!!! I chose not to buy anything at this sephora. The sales are straightup rude and dismissive. When they passed me, they clearly saw me in need of help. Instead of asking people, they gave the nasty despising look...very unprofessional. Comparing to other sephora stores, this one should be shut down! read more

So the customer service isn't terrible. Sometimes someone will ask if I need help and other times, no one will. They seem to be out of stock on many things. And then there is this...I purchased and face lotion and came home and it had totally gone off. So I returned it and bought another. Silly me should have opened the box - the item had clearly been used! What is going on at this location?? read more

I really wanted to restore my faith in Sephora. I've finally learned to accept low quality service from staff here. I try to just grab what I need and go. It's synonymous to my experience at CVS, only I don't have to worry about rude staff there. But apart from limited product availability (every single thing I asked for was out of stock), the bad attitude is completely uncalled for. Seriously consider investing in ways for your customer-facing staff to add more value to store visits. I think I'll just keep ordering my stuff online elsewhere. But I will throw you a bone - the cashier I had (I wish I knew her name) was a breath of fresh air, but sad the only positive experience I received was when I was preparing to leave the store. read more

Zero stars if I were able to apply it. I had the most unpleasant experience at this location today. After waiting on line to return/exchange an eyebrow pencil, the associate at the register called another employee/associate to look the item over. The so called manager (you know the kind: uneducated yet enjoying a power trip like she's the CEO) accused me of using half of the item which was totally untrue and something I've never done in the past nor consider doing. Background information: I bought the Sephora pencil (the swivel kind that breaks off easily which is why it appeared used and why I was EXCHANGING for another item by adding more money to it) about three weeks ago and used it a couple times but stopped after it broke twice. At this Sephora today, I wanted to exchange to buy a more reliable brand (the kind that's sharpened). Needless to say, the nasty manager refused to complete the transaction. This is not the way customer service is defined. Granted, I'm a very long time customer of Sephora and a VIB Rouge member (meaning I spend hundreds of dollars in a given year. Why would I resort to using an item and returning it?) and not that I have a sense of entitlement but the treatment I was given was really unappealing. So not cool. The good news is that I then went to another Sephora and the associate happily completed the transaction that I was refused at this location. No questions asked. To the so called manager at this location---please quit your day job. You are obviously not equipped nor competent to work with consumers/customers. I will not be returning to this Sephora again. read more

On 10/10/20 went to Sephora locates at the mall of the World Trade Center. I love Sephora and their services, never had any problems, until yesterday. I got some perfume and went to hair products area to get dry shampoo which I use quiet often. I have noticed a new brand of a dry shampoo, So I looked up the ingredients and spray in the air a bit to check it scent. Right away young guy came around and told me to put the product down, explaining that I can't touch or spray it . I replayed : can you spray it for me ? They employee said NO! then informed me that Sephora only allowed to testers spray in the perfume area My next question was how I can buy something if I can't read ingredients or smell it ? Then I continued : so I have to buy your product go outside of Sephora doors , spray it and if I do t like I have to go back and return ? And do it over and over again until I find the right product ? The employee said : YES ! Of course I reply this is insanity and bull shit policy ! In any food store, any drug store you can touch products and read Ingredients ! The employee got angry with me for no reason.. told me that he is the manger and I have to stop cursing at him . I asked what did I say to you , he replayed BS word I told him BS is not cursing and I did not curse at him but your policy definitely BS! The next was something .. this employee told me to leave the store and called on me security.. I told him that I'm medical care provider and I was working all covid lockdown without break and instead 10% discount promised medical personnel i was asked to leave the store and called security on for no reason at all ! By the was this so called manger told me he does not care if I'm medical care provided or work during lockdown When he told me that I was ready to burst in tears .. Terrible experience just heart breaking.. Called customer service I hope they will resolve this matter I need no money , no gift s no discounts I just want normal loving humans work in customer services Best regards Yana Veda read more