So I LOVE Sephora, I was so excited when I found out one was opening in Nanaimo so I didn't have to go to Victoria all the time, I'm even a VIB ROUGE. The Nanaimo location has a huge problem though.... the staff, they are extremely rude, especially when I do not wear a full face of makeup, there is always at least 3 of them following me around the store, watching me, treating me like a common criminal, it honestly drained my confidence so much I will not go back, the only way they don't treat me like that is if I bring someone else in with me, it's unfair, especially since they saw me every week and knew how much I spend there, it is awful the way they treat me, if they aren't treating me like a thief and I decide to ask a question, they are extremely cold and unhelpful, I know more about their store and their products than they do!! Half the time when I ask them about a product they have no idea that it exists. I just feel as if I'm not welcome there because I am not pretty, that is the way THEY make me feel, if I do not wear makeup they treat me AWFUL, even if I do they still treat me bad but there is a noticeable difference in the way they treat me when I'm not wearing makeup. Sad, Sephora is loosing a lot of business from me since I do not go into this store anymore, the employees just make me feel ugly, anxious and that I'm not even good enough to shop there. When it first opened I even applied for a job because I noticed I knew more about any of the products, where everything is, and could do makeup better than most of the girls, that's how excited I was for this store, I love the one in Victoria, they're all sweet and helpful, but this one? No. I won't be going back. Sorry Sephora I love you, but I'm not going to go in and be treated like I'm less than them. I wish I could give you my business but until the awful employees are gone I can't. So disappointing...
*I would just like to add some of the emplyoees are mean, treat me like a theif and give me the stink eye and then others will just be super cold and treat me like a peasant who knows nothing, but there is one female employee with long hair and a young looking face who is LOVELY, she always compliments me, and runs right up to me whenever I come in, I would've stopped going a long time ago if it wasn't for her, but unfortunately I just can't deal with her coworkers anymore, I wish I knew her name so I could let Sephora and her boss know how absolutely amazing she is, but sadly I don't, so if you guys go in and want someone actually polite and helpful, and you see an adorable girl with a young face and long brown hair, go talk to her, she is the ONLY nice one there. So to her, I thank you for being a decent person. read more