I specifically booked a 90 minute appointment at The Nail Lounge to have my nails filled with someone I felt had more experience. I had a special event that night and I wanted my nails to look good. The morning I arrived at 8:45 for my 9am appointment I was contacted through text by the salon owner, Jennifer. She explained that my technician couldn't be there due to reasons beyond her control and that a different technician could replace her at 9:30. My appointment went from 9:20 until 10:20, however, I was still charged for 90 minutes for a poor rushed job. I paid $110. I would've said something while I was there but I didn't get to really look at them until I got home. The chrome on my nails is already chipping on the ends, the French tips aren't on the whole nail and I could already tell the same day that some of them will start lifting within a week. When I contacted Jennifer to express my dissatisfaction she was defensive and rude. She claimed that I was undercharged and stressed that the technician's child was very ill, that the change was beyond her control and they were doing the best they could under the circumstances. However, at no point did she offer to amend my bill to reflect the shorter appointment time, the inconvenience of the last-minute change or the sub-par nails. The threads I've attached to this review show my conversation with Jennifer, the owner of the salon who contacted me that morning. What I didn't mention in these threads included here is that this has actually happened more than twice at this salon with me. This is only the second time my appointment was ruined for a special occasion. The first time was for my prom when I had a similar experience with my appointment being moved. I think it's important people see Jennifer's true colours which are clearly reflected in the manner she speaks to me through text. I gave Jennifer the opportunity to make things right before moving onto Google reviews however I'm pretty sure she blocked me and that text wasn't delivered to her. See texts... read more

The Nail Lounge - Nail Salons Near Me - Nanaimo, British Columbia

Don't go here. They're rude and rushed. The owner is obnoxious. Engages in ageist treatment. Jennifer, the owner is rude and defensive to anyone that tells her they're not happy, especially younger customers who she thinks won't do anything about it. read more

This place is amazing!!!! The technicians are super friendly and they love to chat with you and get to know you- they build a relationship with their clients. Every time you go, you can be guaranteed a perfect set of nails and a great conversation!!! They have amazing prices and honestly even if it costs more than your usual place it's worth it for the quality of these nails. They are so diverse and I bet you could come up with anything and they'd tackle it! They have two tiers of techs by the level of experience, both are amazing! The atmosphere of this salon is welcoming and almost like family, if you come back after your first time I bet they will remember you and your story! I would recommend this place to everyone!!! read more

The Nail Lounge - 84.00 spent for this set, done by Jessie - Nail Salons Near Me - Nanaimo, British Columbia

Great attention to detail, they're open to any designs you're looking for just make sure you book an appointment that's got time for the art you want because they're booked up due to popularity. Love my nails everytime I get them and I'm always impressed with their quality. Friendly, funny staff, and they're all talented, so no matter who does them they always turn out beautifully. read more

The Nail Lounge - Creepy neon clown nails! - Nail Salons Near Me - Nanaimo, British Columbia

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Definitely one of the better nail salons in Nanaimo. If you're looking for fancy nails, or an interesting design, this place is for you. I worked with the junior tech, and she was very friendly and made my experience comfortable. They definitely take the time to make your nails look good and follow safe procedures, so even though it's more expensive than the mall booths, if you're looking for a solid experience, I would recommend going here. Friendly staff and artsy studio. read more

The Nail Lounge - Nail Salons Near Me - Nanaimo, British Columbia

Walked in here today and after 10 seconds I was ready to pass out from the smell. I' ve been to many salons and have NEVER smelled anything this bad! I walked out immediately and mentioned that they really need to fix their ventilation system or at least open the door. The woman (one of only two employees. On a saturday I found that to be strange as there was only one customer in the salon as well which should tell you something), became really snarky and rude. I walked down the street to the other salon which was packed (realised this was the place where everyone in the neighborhood goes to), and it was MUCH better and the people WAY friendlier. For your health, I recommend you stay away from this place. read more

honestly kinda bummed that my nails were 85$. not a new set but a full.... so that's cool!

The most AMAZING nail place I've been to in my entire life. I always leave with beautiful nails and get so many compliments. There's a huge selection of colours and additions to choose from. The girls are all so sweet and welcoming. The place itself is super clean and lots of measures are clearly being taken to keep everyone safe. I have recommended 2 friends to The Nail Lounge so far and we all agree that we only wish we tried it sooner. read more

After doing my research and finding many places that really sucked... I found this heavenly spot! I fly home from work out if province, just to make sure I can get my nails taken care of here. Natural or acrylics, I like their style. It's a pretty salon and always super clean. The girls are nice and funny. No catty bs. These girls are well trained and very talented. They care about their work and my appointments never go over an hours. The owner keeps a tight ship and it is obvious the she is all about quality control. I've always left feeling like a million bucks. Thanks ladies! Ps. One time I had to get an emergency fill somewhere else and I got compliments on the quality of The Nail Lounge's work/quality of products used. read more

The Nail Lounge - Nail Salons Near Me - Nanaimo, British Columbia