I've visited this nail salon three times (twice for gel X manicure and once for pedicure). The…read morestaff are all very friendly and attentive. There is the problem of language barrier but they still do a great job and the end product is always 10/10. The salon is very clean and they have a good number of pedicure and manicure stations. Depending on the type of service you want to get, you might be able to get away with going as a walkin (that's what I did for my pedicure and I only waited 5 minutes). For my manicure I was able to call in the morning and book for the afternoon.

This place is a hidden gem! The spa is so beautiful and clean. The ladies are fantastic. I have…read morenever had such a great pedicure. My feet feel and look amazing! There has always been parking right in front. I won't go anywhere else again.

I had my nails done. So pleased with the service. The girls are very professional and the…read moreatmosphere is so welcoming. I will be recommending this Nail Bar. Give them a try!

I had the best brow waxing at this location…read more I then decided to book an appointment for a "Facial Massage." I had to change the date due to unforeseen circumstances. The owner made the change for me, but didn't book me for the facial that I wanted. She booked me for a more expensive "Advanced Hair and Facial Therapy." I thought something wasn't right, but kept thinking the "Facial Massage" was going to come. Paid the money, but wasn't happy that I didn't get the facial that I had originally booked. Very disappointed.

My technician was Ray. Honestly, the best foot and leg massage! The best pedicure I have ever…read morehad! He was a pleasure to talk to as well! I would definitely recommend and will be back! Thank you! Adele C.

I had a manicure pedicure combo. On arrival the staff seemed very friendly, however we struggled…read morewith the language barrier so conversation and direction were minimal. Pedicure Pros: The massage chair was decent. The pedicure itself was fairly well done. Cons: The same water from clipping to massage was not changed. Yuck! Manicure - The clipping and trimming was ok but the polish was a disaster. I wanted regular polish but I think the prep given must have been for gel nails. The OPI polish seemed gloppy, would not dry, never really did, and the only option was a weak and rather dusty in-desk fan that had no effect. The polish smudged repeatedly even before I left the shop. I showed at least two employees. No resolution. It was like they had moved on and I had become an inconvenience. They were very dismissive. Hours later the polish was still gummy. I tried repeatedly to remove it the next day using nail polish remover but even it didn't work. My husband found a solvent in his workshop which took the top layers off but some kind of glue residue remains and my nails are still a mess. It was obvious there was no point in complaining further. They weren't interested. I'm pissed off and I won't be back.

I specifically booked a 90 minute appointment at The Nail Lounge to have my nails filled with…read moresomeone I felt had more experience. I had a special event that night and I wanted my nails to look good. The morning I arrived at 8:45 for my 9am appointment I was contacted through text by the salon owner, Jennifer. She explained that my technician couldn't be there due to reasons beyond her control and that a different technician could replace her at 9:30. My appointment went from 9:20 until 10:20, however, I was still charged for 90 minutes for a poor rushed job. I paid $110. I would've said something while I was there but I didn't get to really look at them until I got home. The chrome on my nails is already chipping on the ends, the French tips aren't on the whole nail and I could already tell the same day that some of them will start lifting within a week. When I contacted Jennifer to express my dissatisfaction she was defensive and rude. She claimed that I was undercharged and stressed that the technician's child was very ill, that the change was beyond her control and they were doing the best they could under the circumstances. However, at no point did she offer to amend my bill to reflect the shorter appointment time, the inconvenience of the last-minute change or the sub-par nails. The threads I've attached to this review show my conversation with Jennifer, the owner of the salon who contacted me that morning. What I didn't mention in these threads included here is that this has actually happened more than twice at this salon with me. This is only the second time my appointment was ruined for a special occasion. The first time was for my prom when I had a similar experience with my appointment being moved. I think it's important people see Jennifer's true colours which are clearly reflected in the manner she speaks to me through text. I gave Jennifer the opportunity to make things right before moving onto Google reviews however I'm pretty sure she blocked me and that text wasn't delivered to her. See texts...

Don't go here. They're rude and rushed. The owner is obnoxious. Engages in ageist treatment…read more Jennifer, the owner is rude and defensive to anyone that tells her they're not happy, especially younger customers who she thinks won't do anything about it.

BY FAR, THE WORST EXPERIENCE EVER. the older woman was rude…read moreand indifferent to the pain she was inflicting while she was "cleaning" the varnish excess, she was digging her finger nail way to far into mine and the paint was cured on top of my skin, I asked her to help me and she blamed me because my finger nails were to short. Well, if you are a professional in the first place, you would've been able to handle it like a professional right? That's it, i rather spend a bit more money and have a pleasant experience and will trybto forget this trauma to my nails. Close that place down!

Don't go to this nail salon they did a horrible job of my pedicure I don't even think they cut my…read morenails because my nails still felt pretty long after they did my pedicure and The woman there yesterday I went to the mall and she came running out at me and harassing me saying that she was going to call the police on me because I didn't pay for my pedicure the last time these people at Kelly nails need sensitivity training for people that have disabilities and a person with disabilities and sometimes I have trouble with my money I wouldn't recommend this salon

Booked a mini pedi was charged for a deluxe. Left with uneven nails and not painted evenly. Not a…read moreprofessional service, will not return.

I've tried this place 4 different times because I'm new in town and it's close by, but I've never…read morebeen happy & today was the last time! They often run late, lack customer service but worst of all is how awful they are at actual nails!!! it's embarrassing.

For the price it was just okay, would not go back. There was a bunch of people sitting behind the…read morefront desk having a conversation that felt like maybe it should have been in a staff room or something. The lady who did my pedicure was late and no one said anything. They make have you put in your birthdate and we went on my birthday and it was not very special. I have taken my mom for her birthday other places and they usually do something nice. The mimosa was not made with real orange juice and we paid $10.50 for it. The pricing also did not seem very transparent.

Had the Japanese head massage asked for a gentle massage ended up with bruises all over me she was…read moreso aggressive left my scalp raw in my arms and bruises, even after I asked for her to be gentle. Several attempts to contact management never heard back sent photos and e-Mail nothing from management

Kasandra took me in really quickly as a new customer, she is always so friendly and great to chat…read morewith! She always goes the extra mile!