I've visited this nail salon three times (twice for gel X manicure and once for pedicure). The…read morestaff are all very friendly and attentive. There is the problem of language barrier but they still do a great job and the end product is always 10/10. The salon is very clean and they have a good number of pedicure and manicure stations. Depending on the type of service you want to get, you might be able to get away with going as a walkin (that's what I did for my pedicure and I only waited 5 minutes). For my manicure I was able to call in the morning and book for the afternoon.

sadly, i could not be accommodated...suffering from a nerve disorder, i cant use a drummel...just…read morepolish remover and a file.... i wanted a closer location, have had gel nails for 20 yrs plus... have stayed loyal to one salon in Nanaimo, prob now, gas prices, and other salons in other countries... Folks with afflictions need help too, sad they could not consider adding me as a client, as not using the machine adds abt 15 mins more, and my tips always reflect my gratitude and loyalty...

I had my nails done. So pleased with the service. The girls are very professional and the…read moreatmosphere is so welcoming. I will be recommending this Nail Bar. Give them a try!

I had the best brow waxing at this location…read more I then decided to book an appointment for a "Facial Massage." I had to change the date due to unforeseen circumstances. The owner made the change for me, but didn't book me for the facial that I wanted. She booked me for a more expensive "Advanced Hair and Facial Therapy." I thought something wasn't right, but kept thinking the "Facial Massage" was going to come. Paid the money, but wasn't happy that I didn't get the facial that I had originally booked. Very disappointed.

My technician was Ray. Honestly, the best foot and leg massage! The best pedicure I have ever…read morehad! He was a pleasure to talk to as well! I would definitely recommend and will be back! Thank you! Adele C.

As a first-time client visiting from The Mainland, I was in desperate need of some TLC for my feet…read more After checking out their Instagram account and reading reviews about Mr. Ray being gentle, I booked an appointment for a pedicure. Upon arrival, I was immediately impressed by how clean and inviting the boutique was. Aida greeted me warmly, and Ray welcomed me with a massage chair ready and waiting. I was offered a drink before being led to my seat--such a nice touch! I initially just wanted a basic pedicure to clean up my toes, but when Ray handed me the nail swatches, I couldn't resist choosing a colour. With so many great options, I had a hard time deciding, but Aida, Ray, and the other staff were incredibly helpful in picking the perfect shade. The Deluxe Spa Pedicure included nail shaping, cuticle work, a scrub, a leg massage with hot stones and nail colour. While watching Aida work on another client, I noticed they received a paraffin treatment, so I decided to upgrade to the "Queen" Pedicure. I'm so glad I did--it was absolutely worth it! The service at this nail boutique was exceptional. The staff genuinely cares about their clients, and Ray worked efficiently without compromising quality. He was personable and made the experience so enjoyable--I truly lost track of time during our conversation. I will definitely be returning for my next pedicure. Thank you so much, Mr. Ray!

I specifically booked a 90 minute appointment at The Nail Lounge to have my nails filled with…read moresomeone I felt had more experience. I had a special event that night and I wanted my nails to look good. The morning I arrived at 8:45 for my 9am appointment I was contacted through text by the salon owner, Jennifer. She explained that my technician couldn't be there due to reasons beyond her control and that a different technician could replace her at 9:30. My appointment went from 9:20 until 10:20, however, I was still charged for 90 minutes for a poor rushed job. I paid $110. I would've said something while I was there but I didn't get to really look at them until I got home. The chrome on my nails is already chipping on the ends, the French tips aren't on the whole nail and I could already tell the same day that some of them will start lifting within a week. When I contacted Jennifer to express my dissatisfaction she was defensive and rude. She claimed that I was undercharged and stressed that the technician's child was very ill, that the change was beyond her control and they were doing the best they could under the circumstances. However, at no point did she offer to amend my bill to reflect the shorter appointment time, the inconvenience of the last-minute change or the sub-par nails. The threads I've attached to this review show my conversation with Jennifer, the owner of the salon who contacted me that morning. What I didn't mention in these threads included here is that this has actually happened more than twice at this salon with me. This is only the second time my appointment was ruined for a special occasion. The first time was for my prom when I had a similar experience with my appointment being moved. I think it's important people see Jennifer's true colours which are clearly reflected in the manner she speaks to me through text. I gave Jennifer the opportunity to make things right before moving onto Google reviews however I'm pretty sure she blocked me and that text wasn't delivered to her. See texts...

This place is amazing!!!! The technicians are super friendly and they love to chat with you and get…read moreto know you- they build a relationship with their clients. Every time you go, you can be guaranteed a perfect set of nails and a great conversation!!! They have amazing prices and honestly even if it costs more than your usual place it's worth it for the quality of these nails. They are so diverse and I bet you could come up with anything and they'd tackle it! They have two tiers of techs by the level of experience, both are amazing! The atmosphere of this salon is welcoming and almost like family, if you come back after your first time I bet they will remember you and your story! I would recommend this place to everyone!!!

I went to get my acrylic set of nails done with Cali's yesterday and I wish I checked the reviews…read morebefore I went there coz I was heavily disappointed. Couldn't even bilieve we were Done when we got done, My nails are so lumpy, the cuticles afterwards look so messy and I'm seriously embarrassed having them such that I want them out. Yeah that's the first and last time I'm getting my nails done there.

BY FAR, THE WORST EXPERIENCE EVER. the older woman was rude…read moreand indifferent to the pain she was inflicting while she was "cleaning" the varnish excess, she was digging her finger nail way to far into mine and the paint was cured on top of my skin, I asked her to help me and she blamed me because my finger nails were to short. Well, if you are a professional in the first place, you would've been able to handle it like a professional right? That's it, i rather spend a bit more money and have a pleasant experience and will trybto forget this trauma to my nails. Close that place down!

Booked a mini pedi was charged for a deluxe. Left with uneven nails and not painted evenly. Not a…read moreprofessional service, will not return.

Always pleasant service when I come in. I love coming in for…read morepedicures, I've never had any issues at posh salon. I've been getting pedicures here for roughly a year now. The girls are super friendly, and the salon is always super clean. PLUS MASSAGE CHAIRS!!!!

Had the Japanese head massage asked for a gentle massage ended up with bruises all over me she was…read moreso aggressive left my scalp raw in my arms and bruises, even after I asked for her to be gentle. Several attempts to contact management never heard back sent photos and e-Mail nothing from management

For the price it was just okay, would not go back. There was a bunch of people sitting behind the…read morefront desk having a conversation that felt like maybe it should have been in a staff room or something. The lady who did my pedicure was late and no one said anything. They make have you put in your birthdate and we went on my birthday and it was not very special. I have taken my mom for her birthday other places and they usually do something nice. The mimosa was not made with real orange juice and we paid $10.50 for it. The pricing also did not seem very transparent.

Kasandra took me in really quickly as a new customer, she is always so friendly and great to chat…read morewith! She always goes the extra mile!