Horrible service. Don't expect to be acknowledged when you walk in or even spoken to in English when checking out.

Outstanding service at this Sephora location! This is the closest one down south in south Miami area. Maria one of the workers was the one to help me pick my match for the new IT Cosmetics Illumination 50+ SPF Skin Tint. We found the perfect match for my skin type and learned a few things she taught me ^.^ All employees were super attentive and helpful. Great job to management at this location! Thank you and will be back soon (: Highly recommend this Sephora! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Miami, Florida

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I have to admit I only come to this sephora now. The employees are cordial, nice, and knowledgeable. We visited the ones in Dadeland and London Square and almost stopped going to sephora at all. Just went into this branch after a year, since we had a visitor and they wanted to go in, and we remembered how great the experience was here. Great job to whoever trains and hires for this location. Keep up the good work read more

terrible got the wrong shade and whoever the man is used a tester brush i wanna peel my face off thinking bout it on my face for foundation when i peeped it was the tester he was done thats so nastyyyyyy i was actually telling him how im very serious about my skin and more of a skin care girl then make up hopefully my face doesnt break out i washed it 10000000 times read more

We loved this location of Sephora at the falls. Everyone working here was so nice and the guy who helped us at the cashier was very helpful. We had some questions and he answer our questions and we got what we needed. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Miami, Florida

I needed to get foundation but was in a rush and just wanted to run in and run out. Upon walking in I was instantly greeted by 2 women and asked if I were looking for something in particular. I felt like she read my mind about my mission. I explained I'm looking for the powder fenty foundation but wasn't sure if it was the same number as my liquid foundation. One of the women answered yes and took my right to it. Her name was Lucero. I asked for concealer suggestions for my shade as well as highlight colors. She was thorough, helpful and you can tell she knew what she was talking about. She wasn't pushy and wasn't trying to make a sale. What I loved the most, she recommended a product and I respectfully declined (because I had it) and she said no problem and put it back. That maybe little to most but for me it's gold. I love when someone is not pushy, if the customer says no, accept the no. Lucero was comfortable to shop with because I felt like she was there for my satisfaction as a customer and not for a sale. If you visit this location at the falls - ask for Lucero, she rocks! I bought the fenty powder foundation. Melissa rang me up and her energy was everything. She was spunky and energetic with great vibes. My time span in the store was maybe 10 min? And was excellent customer service from the moment I walked in until I walked out. That's rare to find thought I'd take the time to shout them out! read more

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Great Place, employees here are really nice, I went to buy a shampoo, and some really nice girl helped me pick one, it was actually a very good product. read more

My wife went and loved the place lots of things for us Men too! She found what she was looking for and fast check put . Also lots of items everything you might need. Good social distancing and sales persons were very attentive. read more

My daughter and I walked into the Falls location last Saturday, we looked around for a few minutes and no one greeted us. My daughter proceeded to locate a sale person for assistance, once the young lady walked over to us, she greeted us. However, the problem occurred, when a young man walked in, and the sale person started talking with him, at least 2-3 minutes. The young lady did not give us the courtesy of excusing herself. I highly understand the culture difference here in Miami however, it's called respect and professionalism, which did not happen. My daughter and I walked out of the store. I refused to spend my hard earned money in any establishment, when I don't feel respected. Sephora please trained your employees to do better. This is a representation of Sephora. read more

Great service from Melanie and team. Shop around, take your time and be kind people there are just really helpful. Have them lead you to what specifics you're looking for and let them know you'll make the final call and they totally get it. read more

I have been to this store many, many times. Everyone has been super helpful and I usually find what I'm looking for sometimes a few extra things lol but it's super clean and not over packed like Dadeland I'm more comfortable shopping at this location read more

I just came to this store to redeem a voucher that I received as an early Christmas gift. This location is the best one in the area because I feel like the aisles are bigger and everything is always in stock. I liked my gift so much I came to buy more of them for friends. Basically, it's a metal tin box with 5 different sample-sized mascaras. In the back is a voucher to redeem in-store for a full-sized one from the box. Obviously, trying out new mascaras is fun but when there's a prize at the end it's even funner. I get it why girls like this place so much. I'm not into the 20 pounds of makeup look but I've found some sample items through my makeup subscriptions that I often love and come to buy a full-sized option here. The employees are really nice and I don't feel like someone is hounding me down as I browse which is good. I dig it. read more

Store was pretty empty, and I waited 20 minutes for somebody to come help me, and they did not have a tester of the cologne I wanted, very limited inventory. Customer service is awful. Go to Dadeland read more

I'm a make-up lover and this store is my favorite to browse for new stuff and try products before buying them. Since this is a new location (they just opened back in June) is not as busy as the other ones, so the girls are super friendly and available to check on the products, techniques, and all the help you could need. They do not have beauty classes yet, but they are getting ready for them, so I'm excited about that since this mall is more convenient for me. The girl who was helping me was not pushy at all as sometimes happens, she gave me a lot of advice and helped me checked on different options, and I love that, I got some samples so I can try the stuff before I make my mind. I guess this location is going to be my favorite from now on. read more

SEPHORA - Love the store, love the girls in here - Cosmetics & Beauty Supply Near Me - Miami, Florida

Lazy workers locked the doors 10 minutes before 8pm store closing. Just stared at us and refused to open the door. Suck it up and do your job. read more

I had a horrible experience at this location today which included my sister being racially profiled and followed constantly by your team member when I addressed the issue of racism The staff was extremely rude sarcastic and disrespectful please have your district manager contact me ASAP i Look forward to a much more professional response then the experience I had in this location thank you read more

I had my makeup done here by Samantha this evening and she was amazing! She did exactly what I asked and that facial beforehand was AMAZING! I am so ready for photo shoot. She gave me tips and tricks and I feel confident with what she showed me. I will definitely go back to her for my future makeup services and for a facial . read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Miami, Florida

I love Sephora, and the only reason I'm giving them two stars and not one is because I understand that it's Christmas and they're slammed. But it doesn't give them any help in being totally unhelpful. Makeup is not my forte so every time I buy any make up I need to ask for help about skin tone, what's good for my skin etc but when the employees are more worried about watching out for people shoplifting than they will literally not move from where they're standing to show you the where somthing is, is a little absurd to me, even worse when they literally watch you walk back and forth past the product they recommended about five times without trying to flag someone down who can move from their spot. I also understand that this is possibly a corporate or manager policy, as someone who works in retail it speaks enough to keep me shopping at Ulta or the stand alone make kiosks in Macy's/JCPennys. By the end of writing this I'm honestly wishing I could give them one star, but it's Christmas and I'm feeling generous. read more

Went in to buy a couple of things. Walked around chose a couple of items but they didn't have the glitter spray for the hair! The sales lady was nice and offered your call other stores . Unfortunately the other stores didn't have it! This is a staple in my daughter's wardrobe on the weekend! Hope they restock soon. read more

The store has a smaller variety than the Dadeland store. My biggest issue is that the employees are extremely rude and unwelcoming.

If you're experimenting to find out what works for you, DO NOT EXCHANGE from Sephora. You'll get trapped with a store credit even if you were given incorrect information from their staff about ingredients. Shame on me for not looking and just trusting when your staff insisted it didn't have an ingredient I specifically asked about. Only exchange for something you know works for you; otherwise get your money back first and buy the new product you want to try in a separate transaction. Wish someone cared more about their client finding the right product for them and becoming a lifetime client rather than just worried about making their goal for the end of that day. I buy a lot of Sephora skin care products, so it's not that I won't use the credit; it just didn't sit well with me how rudely I was pushed to exchange in the first place and now I see why. read more

Ironic that a place pushing beauty products could feel so... unpretty. Employees were unprofessional and unpleasant. A little less shadow, a few more smiles, eh folks? Free inside beauty tip: frowns form wrinkle lines! read more

I went this morning to Sephora to buy lipglosses; They had lipstick wands out for customers to use. As I was trying on a lipgloss an employee came up to me and told me that I could take my masks off to try foundations and blushes, but not lipglosses or lipsticks. I understand our concern for COVID, but logically speaking it doesn't make sense that I can take off my mask to try on foundations or blushes but not lipglosses...I didn't buy anything. read more

This is the closest Sephora store to my house, so you can imagine I'm always here. The store is always clean and neat but sometimes they may be out of stock of the item you're looking for as it isn't a big store. However, the reason for my rating is due to the lack of customer service. Sometimes I may be the only person in the store and no one is by the register. The Sephora girls are usually talking amongst each other and not being helpful. Mind you, I understand on their down time they would like to socialize but if I want to pay can someone please ring me up. I shouldn't be looking for someone to pay. This has happened on different occasions and gets extremely frustrating, when you only wanted to get in and get out. read more

It was the most amazing experience walking into the Falls location. Great vibe, great customer service from all employees but most importantly great manager. He is a great leader! It was a pleasure shopping there today. Wish there were manager/leaders like him! read more

Do not shop at this store front if you are a person of color. A group of friends and I ( all of whom are Black) were followed around and discriminated against from the time entering and leaving the store. Once we asked the employee why he was following us he said he wasn't then quickly changed his story and said it was for "store protection", then he changed his story again and said it was due to fact we appear "young". My friends and I are young college students who all have jobs, make great grades in our classes, and have dreams for higher education, but yet we were singled out in a store filled with other people simply because we were the only people of color. read more

Yes we all know it's better to shop online these days but I was in the mood to splurge and just get the special makeup I was looking for. I wanted to see it and just buy it in the spot. After spending much time with the woman and nearly $200 on 3 items , the items she gave me to bring to the register ended up being the wrong thing. I know it's because they were out of stock on the primer and she tried to play off a light colored foundation as primer but that foundation was $62 instead of the $42 primer. Not sure if they make commission or points or whatever here but I would have rather her been honest that they were out of stock instead of me having to deal with going all the way back to the mall to bring back this overpriced item. I am annoyed and feel deceived . And by the way they give free samples with every online order and they have special sample bags right now online when you spend $90 or more. These store fronts are only good for sampling the products, I'm buying online from now on, no question this time! read more

I was here 7/13/18 for the 1st time and i felt in love with this store. They had everything i needed and gave me a few samples. Milvia(customer svc) she treat me like if i was paris hilton lol, she applied some makeup on me(i left the store looking stunning‍)and gave me some tips. Love this place and the treatment of the associates. Coming back next week read more

I had a terrible experience had this store location. As a person of color, I was followed around and was told it was due to "store protection". I find this funny because the store was not empty. Other people were in the store, but my friends and I happen to be the only people of color. After the employee stated that we were followed for "store protection" he then changed his story and said it was because my friends and I appear "young". My friends and I are all working college students. We have no desire to steal... and after tonight we also have no desire to spend our money at this location. If you are a person color, DO NOT spend your money at this location. read more

This is the worst Sephora location that I've been to. And I've been to several, from the opening of the 1st location. I remember when there was a Sephora at The Falls, and they closed down. After eons, another reopened at the Falls. Although it is the closest to me, I won't be shopping here again. In fact, I'll be filing a complaint with headquarters. The women who work at this location are rude & have no knowledge of anything. None of them look like they know or practice too much regarding 'beauty' either. I went to return a foundation, in its' original packaging with the receipt. The woman who took it, opened it, scrutinized it, kept looking at it like she wanted to find a meal in there, went and spoke to some other girl who claimed she was the manager, then told me she couldn't return it because most of it was used, and their policy was 'gently used' products only. Excuse me?! Gently used cosmetics???? WTF? So do they resell returns? Like I stated, I've been a customer of Sephora for as long as Sephora has been around, but this was it. There are too many options for shopping now, including online, to have to deal with this nonsense. In fact, the website for the foundation, gives a full refund, no questions asked. I am a paying customer, who has the right to refund a product if I don't like it. Headquarters will be hearing from me. This location of Sephora needs to seriously improve their staff-from how they look to their disgusting attitudes towards customers. In their small minds, I guess it's better to lose $1000's of dollars in sales, than refund $38? read more

This is one of the worst Sephora locations in Miami. It was my first time visiting and I went with a friend. We were interested in purchasing some products from the Tatcha line since we had both seen and heard amazing reviews about it. As soon as we walked in, I noticed a young guy on my right instantly speak into his mic. Once my friend and I were in the section where the Tatcha products were, all of sudden we notice employees keep on staring at us, following us, and someone even randomly grabbed product from the Tatcha line even though she wasn't helping anyone. And yes, I checked to see if she was and she wasn't. She grabbed the cream to somehow let my friend and I know that they were watching us even though it was already incredibly obvious. Girls were standing behind us without asking if we needed help, they just stared at us and made us feel really uncomfortable. My friend and I were both going to spend well over $100+ to purchase these quality products. Word of advice: Stop making your customers feel uncomfortable. That's how you lose money as a business. To my knowledge, this store is also doing quite poor with sales and I can see why. read more

I usually shop Sephora online, but went into the store due to my friends stating they like to try the products in store and get samples. I found a beautiful shadow and asked a lady on the floor (employee #1) if I could have a sample. She stated no since it's a shadow, but I could take it to the try on station. I took it to the station to try it on and suddenly another employee (employee #2) approaches me, repeating the information the empoloyee #1 said, and took away the shadow from me like if I was some child who'd break it. I asked her if employee #1 "told" on me about getting a sample, and she said yes. I told her I was trying it on in store, just as employee #1 directed me to. Employee #2 then apologized, and stated that while they can't give samples of pressed eyeshadow (which I'm obviously over and not asking for anymore) she'd be more than glad to give me a sample of a loose eyeshadow. Oook.....So then I find a loose shadow, and can't find employee #2. That's when I find employee #3, and ask her for the sample of the loose eyeshadow employee #2 stated I could have. She refused. Come on! Either the employees didn't want me to have a sample or they can't get their own rules straight. I'm not a beggar and I don't need your dumb sample anyways, I just thought it'd be fun. Yeah...right. Not fun. I think I'll stick to shopping online and Sephora can go the ways of Sears--closing down. read more

Recently I had two friends approach me about this location ,highly shaken and upset. Both were followed throughout the store by an associate. Both friends are African American and felt highly embarrassed especially with other shoppers noticing the incident. When my friends questioned the associates motives and asked if anything is wrong, he first mentioned he wasn't following them then after a brief conversation he simply stated that he was performing store protection. Once both friends explained that they are both working college students and began to catch on to what the associate may be interpreting, he simply began changing his explanations. He even stated that he followed them because they simply look young even though they were kids who resembled middle schoolers shopping in the nearest aisle. Both of my friends even approached the manager out of concern but did not receive the proper response. The manager briefly listened to the story and then laughed at both of them. She simply brushed it off. read more