Felix was the technician that helped me troubleshoot the problem with my diffuser. So patient and willing to go the extra mile to get the diffuser to work. More than grateful for his efforts read more

Horrible service online and customer service. Two agents that did not assist a wonderful supervisor that hung up on me. Tried making y dispute online but got an error message sent an email with no reply or links...that made my confidence much better... I want my money returned and I have filed a dispute with my bank. The package is being returned to sender Horrible service promoting class where you do not have any for your customers read more

Aroma360 - Empty bottle I just received - Perfume Near Me - Miami, Florida

Extremely Disappointed - Great Products, Terrible Customer Service I have been an Aroma360 customer and VIP member for several months, paying approximately $120 per month for my subscription. While I genuinely love their fragrances, oils, and diffusers, the customer service experience has been one of the most frustrating I have ever encountered. For the past four months, I have experienced ongoing issues with orders, billing, and customer support. Despite being a VIP member with access to a supposed VIP Concierge line, it regularly takes an hour or more just to reach someone. On multiple occasions, I have remained on hold near closing time only to have the call disconnected without receiving any assistance. During my most recent call, a representative assured me that my concerns would be escalated and that a supervisor would contact me. I was promised a callback, yet I never received one. Unfortunately, this has become a recurring pattern whenever I request management involvement. To make matters worse, I placed a pre-order on May 9th and did not receive it until yesterday. After waiting all that time, the order arrived incorrectly. The products I received were not what I ordered, including the wrong diffuser colors. Additionally, my order was supposed to include a Mystery Item - Special Edition/free gift, which was listed as part of the order, but it was never included in the package. There have also been payment-related issues where representatives seemed unclear about their own payment processing procedures and policies. Every time I call, I ask for reference numbers and documentation because I am repeatedly told that calls are recorded and notes are logged, yet there never seems to be any follow-through or accountability. What makes this especially disappointing is that the products themselves are excellent. The scents are amazing, the oils smell luxurious, and the diffusers perform well when everything works correctly. However, a premium brand cannot rely solely on premium products while providing substandard customer support. At this point, after months of unresolved issues, unreturned calls, incorrect orders, missing items, and lack of management response, I am seriously considering escalating this matter to corporate leadership and exploring other avenues to resolve my concerns. If Aroma360 invested as much effort into customer service as they do into their fragrances, they would have an outstanding company. Unfortunately, my experience has been the exact opposite. Would I recommend their products? Yes. Would I recommend their customer service or subscription program? Absolutely not. read more

Aroma360 - They sent me the wrong color diffuser. They sent me two black Kube's not one sand. - Perfume Near Me - Miami, Florida

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They have the absolute WORST customer service! Useless Stuck in a contract with these people. Machine breaks down - shorted on subscriptions. It's awful Had to add a star rating otherwise They don't have a zero star option!!!! read more

Do not sign a contract with Aroma360. Before you sign up, they are extremely nice and persistent--calling repeatedly, following up, and making everything sound professional. But after they get you into the contract, the service completely changes. At first, they sent us samples, which we liked. Then we subscribed, but one of the scents was out of stock and did not arrive for about a month and a half. After that, our bottles started being delivered incorrectly. We live in a 377-unit apartment building. The carrier has been leaving Aroma360 packages outside on the sidewalk in front of the building and uploading a photo as "proof of delivery," instead of bringing them inside to the lobby/concierge area where all packages are clearly supposed to go. There are signs with delivery instructions everywhere. We have lived here for eight months and have never had this problem with any other package. This has been happening for weeks. Our sales representative, Crystal, was constantly contacting us before we signed up, but now she barely responds. When she finally did respond, instead of apologizing or helping resolve the issue, she simply said she was home and gave me the customer-service number. I have called customer service every day during my 45-minute drive home from work and cannot get through to anyone. Meanwhile, Aroma360 has no problem charging our account on time every month, but we are not receiving the product we are paying for. I had read the negative reviews before signing up, but the sales process was so polished that I thought it would be different. Unfortunately, we are now having the same experience people warned about: great service until they get your contract, then no one seems to care. Very disappointing customer service. I would not recommend this company. read more

Aroma360 - Perfume Near Me - Miami, Florida

Very disappointing experience. I feel completely deceived and taken advantage of. I was told I would pay $115 every two or three months depending on my needs, with no commitment and no debt. Instead, I later received an email from another company stating that I had a $4,200 debt and would have to pay $115 monthly for 36 months. When I tried to cancel, no one helped me. I spent TWO HOURS on the customer service line, waiting for someone to answer, and no one ever did. This was NOT what was explained to me. I feel misled and extremely disappointed. Please be very careful and make sure you understand exactly what you are agreeing to before signing anything. read more

Aroma360 - The product that I try to cancel and the send it - Perfume Near Me - Miami, Florida

Don't make the mistake I did by buying from them, they are worse than debt collectors!!!! 6 phone calls, 4 emails, 2 texts all to push more stuff..... said i didn't want the hassle and asked to cancel was told that cost money too. Nothing has shipped!!! Don't get scammed like me!!!! read more

Nooooo I DO NOT RECOMMEND THEM. If you are considering on buying something, please DONT. So your research, there are so many other companies where you can buy diffusers, scent oils that are good quality and you DONT NEED A MEMBERSHIP. Customer service is the worst. There are no words that I can explain my frustration with them. I am supposed to be a VIP member, if this is what VIP is I don't even want to know what other people go through. But you wanna know what's funny? Whenever you make an order online, they put it on hold and you get a representative calling you immediately so you can sign up for another membership. To get them out of my way I just tell them I'm not interested in no other subscription and send my order right away. I don't even discuss anything with them because if you ask them for help they say call customer service and hang up on you They send wrong items, when you call they blame everyone but themselves, they don't apologize for their error and I have to wait over an hour or two for someone to answer and some times I end up hanging up because they don't answer. It's really frustrating and annoying. Makes me mad because they want is to lock you in a subscription that you can't cancel. BE AWARE. Do your research because you make any decisions. read more

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SERIOUSLY BEWARE. DO NOT USE THIS COMPANY!!! If I could rate less than 1, I would. I have a VIP subscription (which I started years ago before they started getting so many complaints), and can confirm other complaints that the service is horrendous! -Several months ago, they shipped leaking bottles in a flimsy plastic bag. It damaged the desktop I set the package on to unpack. Filed a claim, followed up several times, and never even got a response. -They have removed any and all phone access to customer service, and the online service goes into a black hole. -My machine literally no longer works, and I can't get a response, even though it's supposedly under warranty through the subscription contract. -I will now have to go to the trouble of a BBB complaint, and a complaint to my bank. read more

WARNING -- DO NOT ORDER FROM THIS COMPANY I placed an order through TikTok after seeing an advertisement that stated there were no subscriptions and that you could cancel at any time. After placing my order, I was contacted repeatedly--approximately 9 phone calls--trying to get me to sign up for a subscription costing $3,600 per year. I repeatedly told them no and asked them to stop calling me. At that point, I decided to cancel my order. However, immediately after I attempted to cancel, they charged my Visa approximately $80 for the diffuser, stating because I did not keep my subscription I have to pay full price for the defuser! ...even though my order had not even shipped. When I contacted them to cancel the order, I was told that I could not cancel it because it was already being processed/shipped. They also told me they would not refund my money until the package is returned to them, even though I had attempted to cancel before it had shipped. This entire experience has been extremely frustrating and, in my opinion, completely unacceptable. The advertising made it appear that there was no subscription, yet I was repeatedly pressured to purchase a $3,600 annual subscription, and when I declined and tried to cancel my order, I was charged anyway. I would strongly caution anyone against ordering from this company. Based on my experience, I feel the advertising and cancellation process were extremely misleading. Total scam. Do not order from this company. read more

I would not recommend this company to anyone. From my experience, it seems like their only priority is getting your money. Their "customer service" is great only until you make a purchase. They even call you before or shortly after you buy to make sure you complete your order, but once there's an actual problem, they are nowhere to be found. I received an empty package that contained nothing but an envelope inside a small shipping bag that wasn't even large enough to fit the oils or diffusers I ordered. It honestly felt like they packaged anything just so the tracking would show as "delivered." When I contacted customer support, I got no real assistance. Instead of speaking with an actual representative, you're stuck dealing with what appears to be an automated system. There was no effort to investigate my missing items, and they refused to issue a refund or provide a reasonable solution. This was one of the worst online shopping experiences I've had. If something goes wrong with your order, don't expect this company to stand behind its customers. They seem more interested in making sales than providing real customer support or resolving legitimate issues. read more

Aroma360 - Here is an example of what my package was delivered with - Perfume Near Me - Miami, Florida

Aroma 360 has awful customer service. There is no regular communication about services and the general issues regarding orders and customer support is continuous. Despite being a VIP member with access to a supposed VIP Concierge line, it regularly takes an hour or more just to reach someone. On multiple occasions, I have remained on hold near closing time only to have the call disconnected without receiving any assistance. Moving forward I would not recommend these products to anyone because of the Customer Service alone. There are other more responsive services and I cannot be ready enough to be done with my contract. read more

Great Products, Unfortunately a Very Disappointing Customer Service Experience My first experience with Aroma360 was actually very positive. After my initial Museum360 order was voided due to a fraud verification issue, Chanel Valme, a senior Training manager, personally contacted me and assisted me by placing a replacement order over the phone while honoring the Memorial Day sale pricing that I originally purchased the diffuser for. I truly appreciated her assistance and felt confident moving forward with the company. During our conversation, she also discussed the 500 mL oil subscription plan. At that time, I explained that I was not comfortable committing to a subscription until I had time to understand my actual monthly oil usage and determine whether a subscription would be necessary for my household. After deciding not to move forward with the subscription, communication became very difficult. My calls and emails requesting follow-up were not returned, and unfortunately that was when my experience with the company began to decline. I genuinely love Aroma360's products. The scents are luxurious, and my Museum360 diffuser works beautifully. Unfortunately, the biggest issue has been the lack of communication between the sales department, VIP department, and regular customer support. The Museum360 currently installed in my home still appears in my account as a voided order due to fraudulent activity, despite the fact that a replacement order was placed, the diffuser was delivered, and it has been installed and functioning in my home. Since then, I have purchased three 500 mL fragrance oils, and only the one I purchased directly through the website appears in my account. The other orders placed over the phone with sales representatives are not linked to my account, meaning I did not receive rewards points for those purchases and do not have an accurate purchase history available to me. I later learned that orders placed through the VIP/sales department may be handled through a different system than regular customer support. This created a very frustrating experience because every time I reached out for help, I had to explain the entire situation again, provide screenshots, order numbers, tracking information, and proof of previous conversations. The most frustrating part was that the same sales representatives who continuously contacted me to make additional purchases were unable to assist me with the problems involving my existing orders. I was promised multiple times that a manager would contact me with a resolution, but I never received any follow-up. My advice to future customers is to keep records of every interaction, including screenshots, order numbers, emails, and tracking information. I would also be cautious about placing orders over the phone unless you receive confirmation that they will be properly linked to your online account, as this may create difficulties later when seeking support or receiving rewards points. It is disappointing because I have invested a significant amount of money into Aroma360, including a Museum360 diffuser and multiple 500 mL fragrances. The products themselves are truly excellent, but a luxury brand should provide customer service and account management that reflects the quality and price of their products. Would I recommend the fragrances and Museum360 diffuser? Absolutely. Would I recommend the customer service experience? Unfortunately, no. read more

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If I could rate this company with a Minus 5 star I would!!! I DO NOT RECOMMEND THIS COMPANY!!! Their customer service is horrendous!!! Their prices are ridiculous!!! We made the mistake of paying off in full less than 6 months after entering into the contract with them, I wish we had not, be I would be screaming from the mountain top to cancel our contract! This company is worthless!!! read more

The product is good although overpriced. But the customer service is awful. Good luck getting anybody in the phone. I sent emails, don't get a response. If I had the money, I would open up its competition and just give average Customer Service and you'd be able to steal every one of their clients. read more

1 star -- Deceptive sales tactics, non-refundable "trial," 2-hour retention call I placed an $85 order with a 6-month scent subscription. Before processing it, their sales rep called and upsold me to a bigger diffuser with 4x the scent volume for an extra $30/month, and took my card details over the phone. I was told this upgrade included a "VIP concierge" with dedicated support. Instead of the agreed charge, I was billed $119 and enrolled in a 24-month plan run through a third-party financing/loan company -- something I don't recall clearly consenting to. I was told there was a 30-day trial with 5 sample scents included. I only ever received 2. When I tried to reach the "VIP concierge" line to sort this out, I waited 45 minutes on hold -- three separate times. When I finally got through, the rep kept me on the phone for 2 hours, refusing to process a cancellation and instead pushing me to swap diffusers. Only at the end of that call did he admit the $119 I'd already paid was non-refundable, and that the "help" he was offering was really just trying to keep me locked into the subscription. Between the upsell during order processing, the mismatch between what I was quoted and what I was charged, the loan-program enrollment, the missing samples, and a support line designed to wear you down rather than help you, this felt less like a subscription service and more like a bait-and-switch. I'd urge anyone considering Aroma360 to read the fine print carefully before giving them your card, and to be prepared for a fight if you want out. read more

Scammy company. I 100% DO NOT recommend. I contacted them to cancel my subscription and return my diffuser and they kept avoiding the situation coming up with excuse after excuse. My "dedicated account manager" stopped responding to my messages. You can tell this is a sales based sweatshop the way they train their agents to handle everything. Just all around sleazy. read more

The fragrances are nice. They fill up the house beautifully. Buuut I sent 8 emails to CANCEL my subscription. They say you can cancel on 'Manage my Subscription' but you can't! Then I called was on hold for 45 mins to be hung up on. I called back and was being ping ponged around instead of being transferred to their "cancelation team". I finally got ahold of someone after another 30 minute call. They clearly don't want people to cancel but come on!! Make it easier for people to Cancel, Pause or put a Hold on their subscriptions!! I'm on other subscriptions and I can do it all online with EASE!! read more

Aroma360 - Aroma360 MiniPro. Unopened oils - Perfume Near Me - Miami, Florida

I have been a paying customer of Aroma 360, and my recent experience with one of their sales representatives, Sebastian, was completely unacceptable. After specifically requesting to be placed on the company's Do Not Call list, I was contacted anyway. Instead of respecting my request, Sebastian immediately launched into an aggressive sales pitch about how he could "save me money on my oil." I politely explained that I wasn't interested in a subscription, and his attitude changed instantly. His response was, "Fine, just keep buying it the way you're buying it then," before abruptly hanging up on me. As someone who works in sales myself, I understand that hearing "no" is simply part of the job. What isn't acceptable is responding with sarcasm, disrespect, and hanging up on a paying customer because they declined your offer. Aroma 360 needs to do a much better job training its sales team on professionalism and customer service. Calling customers after they've requested to be placed on the Do Not Call list is bad enough, but treating loyal customers this way is even worse. Very disappointing experience. read more

Can not get ahold of these people unless you give them your email and phone then they spam you be cautious!

Been a customer for over 7 years when they were a nobody. Now as they have grown they have lost their touch. Their products are still good and their scents make my house smell better than any other home I've been in, but unfortunately since I've joined their "VIP SERVICE" there is NO VALUE and NO Support. Their product manuals are completely inadequate, hold times are an hour for "VIP SUPPORT" and nobody calls you back if you schedule an appointment "BIGGER IS NOT BETTER" Concierge service Buyer Beware! read more

This company AROMA360 is terrible to work with. Orders are not shipped in a timely manner. Advertised pricing changes to high prices without prior disclosure. Order NOT received on time. Complaints to the company regarding their service go unanswered. Try the HOTEL COLLECTION instead. that have their act together. read more

They have the absolute WORST customer service! Useless Orders are shipped to wrong address and wrong diffuser size Benzion Aboud you should be ashamed read more

Horrible customer service. VIP members club is a scam. They never inform you when you're desired scent is out of stock and yet still charge you for it and then force you to pick something else you may not like. Communication is horrible and management is virtually non existent. This company sucks. read more

Aroma360 has been an extremely disappointing experience. Their products are overpriced, and their customer service is incredibly poor. Promises are made but not kept, and follow-through is virtually nonexistent. I would give them no stars if I could. I was sold on the idea of a concierge service, which was initially assigned to me. When that person left the company, no replacement was provided. I called customer service and was assured that a new concierge would be assigned promptly. Two months later, I am still waiting and have received no follow-up. I escalated this issue to a supervisor, yet nothing was resolved and no action was taken. The lack of accountability is frustrating and unacceptable. To make matters worse, the financing on the machine carries an extremely high interest rate, which was not clearly emphasized upfront. What was marketed as a luxury convenience has turned into a costly regret. I genuinely wish I had never agreed to this service. Based on my experience, I would strongly caution anyone before doing business with Aroma360. read more

The company is a SCAM, they made me pay 3 different cancellation fees (over $200) for each oil. My emails went unanswered and when I was connected to someone on chat and mentioned cancelling they disconnected me. read more

Run! Do NOT purchase! Brand new system shipped. Does NOT work. They say motors in this tall green system often fail etc Call Customer service. Tried to say he wd replace then quickly tried to Upsale $1000 model w/month paid subscription $100+ Then when that was not working said he wd call me back in an hour and did not Day 2-Called Shop. She said they dont handle because they shipped to me on line! Gave me a number. The jerk said im not a VIP customer so they cant replace. I need to chase down someone else to trouble shoot!! My husband went to Westpoint! We know how to put things together! Now the 3rd person says they can NOT access my order with my order number! Lmao On to the 4th person! No resolution Will be calling Credit Card Co to dispute card! read more

If you're expecting even a basic level of customer support from Aroma360, adjust your expectations now. I've been a loyal customer for years--repeat purchases, no issues, consistent business. That apparently counts for nothing. My most recent order defaulted to an old address through the Shop App, and before I realized it, the order had already been processed and shipped to the wrong location. Frustrating? Yes. But mistakes happen, and this was exactly the kind of situation where a company has the opportunity to step up and take care of a long-time customer. Instead, I got a flat, dismissive response: "There's nothing we can do. You should have checked the address." No attempt to help reroute the package. No effort to offer a replacement, discount, or even a shred of goodwill. Just a rigid, blame-the-customer stance and a complete unwillingness to take ownership of the experience. For a company that positions itself as premium, the customer service is anything but. What's most disappointing isn't the shipping error--it's the complete lack of empathy and accountability. Loyal customers shouldn't be treated as disposable over a correctable issue, especially when the error stems from a known app behavior. There are plenty of other home fragrance companies out there that value their customers and understand that service matters just as much as the product. After this experience, I'll be taking my business elsewhere--and I'd strongly encourage others to consider doing the same. read more

I had an extremely frustrating experience with this company. The company makes it incredibly difficult to cancel their subscription service, and the terms are not clearly explained upfront. What initially seems like a simple diffuser purchase turns into a lengthy commitment with hidden catches. They advertise discounted oil pricing through the subscription, yet I was still charged full price for products. Customer service was unhelpful, and the entire process feels misleading and intentionally complicated. I would strongly recommend reading every detail before purchasing from this company. What looks like a good deal quickly turns into an expensive and frustrating commitment. In my opinion, the business practices feel deceptive and designed to trap customers into ongoing payments read more

I have been a loyal Hotel Collection customer since 2020. I purchased a Penthouse diffuser with a guaranteed 30-day trial upon arrival. I contacted them multiple times by email and phone starting June 19, 2026 to cancel within my trial period. Instead of honoring my contractual right, Case Manager Josue Clermont threatened me with collections while my trial was still active, falsely claimed I never contacted anyone, refused to connect me with a supervisor, and hung up on me. I have filed complaints with the BBB, CFPB (ID: 260701-34930345), and NY Attorney General (Intake: 1-1294192532). Six years of loyalty destroyed by one disgraceful experience. Buyer beware. read more

Proceed with extreme caution. Every unit provided was defective and failed to perform. Despite numerous emails and calls, responses were delayed by 3 weeks and required repeated follow-ups just to get basic support. While defects were acknowledged and replacements approved, the replacement units were also non-functional--leaving the issue unresolved. When you are paying for a product and ongoing service, you should not have to chase the company for weeks to get a response or a working solution. This pattern points to deeper concerns around product reliability and customer support. Recommendation: Avoid the risk--there are more dependable providers in this space. read more

My experience did not match what was presented. During the initial sales call, the rep was very fast-paced, spoke over me, and kept me on the phone longer than expected. I needed to get back to work, and he repeatedly reassured me this was a "no hassle 30-day trial." Based on that, I agreed to proceed. I requested a return the same day the product was delivered. Over the next two weeks, I followed up multiple times across email, phone, and chat and received no response. To resolve it, I had to file a BBB complaint, send a formal dispute, and spend 40+ minutes on the phone being transferred between agents and a manager before a return label and cancellation were finally issued. During that call, the focus was often on retention offers and explaining the product, rather than simply processing the return I had already requested. The issue was ultimately resolved, but the process was far more time-consuming and complicated than a "no hassle" trial would suggest. At this point, I would not recommend this company. read more

Very disappointing customer service. I believe that this is the norm for this company and they have zero interest in "striving to get it right." No product delivered, no shipping/delivery information or any response to numerous emails. My next step will be filing a formal complaint with the BBB as well as consumer services in Wynwood (Miami), beginning a dispute with my credit card company to be reimbursed and writing a few reviews on social media platforms. And I am sure that I am not their "only" victim. read more

Complete horrible customer service. They will go above and beyond to get you to buy anything and everything. I originally had the small machine and then 2 years later upgraded to the machine that hooks up to your HVAC system. I paid a handy guy to come and install $200 and it works just fine for the first 2-3 months until it came time to change the oil. The key fob did not work, I called and they said it was me that I did not know how to use it. We scheduled a facetime to see what was wrong and they realized the magnet wasnt working. They sent me a new magnet, perfect it worked the first time. Second time did not work, so they sent me a new machine. Old machine needed to be taken down before I could receive the new one, paid $200 to get it removed, got a new machine paid another $200 to install all for that machine not to work. it has been since December and the machine does not work. I have called multiple times, I am on hold for hours at a time all for someone to say I will email you and we will take care of you all for them to disappear and never respond. This has happened 2 and I am sick and tired of them debiting $160 every 2-3 months with no resolution at all. DO NOT BUY anything from them, they do not take care of their customers and lie about reimbursing you the any fees just for you to call again and be on hold for hours and hours to try to find someone else. read more

They will not cancel my subscription. Product is defective and they continue to charge me 50 dollars a month.

Whatever you do do not sign up for the VIP plan it is a total scam and they act like you have special concierge and a special number to call for assistance. The phone number goes to the same customer service line. No one answers the phone. They do not return emails. They will have people calling you constantly trying to upgrade. You can get them on the phone, but you can't get anybody on the phone to ask questions about billing. Whatever you do do not sign up for any type of membership with this company. read more

Machines break with basic usage and they use deceptive methods to loop customers into expensive subscriptions. Not worth the cost. Stick to plug-ins... read more

WARNING: DO NOT SIGN WITH AROMA 360 - THIS COMPANY IS A SCAM! Signing a lease with Aroma 360 was the absolute worst decision of my life. They overcharge for everything, nickel-and-diming you at every turn, and their customer service is a total disaster. Every call turns into an endless nightmare--being left on hold for over an hour, shuffled between representatives, and no one ever actually resolves anything. This isn't just bad service--it's fraud. I regret every second of dealing with this company and urge anyone reading this: stay far, far away. Do NOT trust them with your money or your time. They are dishonest, unprofessional, and will leave you frustrated beyond belief. read more

Horrible Customer Service and Aggressive Sales Tactics! After I signed on (to a subscription), I got tons of emails, texts and calls trying to upsell me. But when I tried to cancel my subscription, they kept dragging their feet, asking SEVERAL times why I wanted to cancel (and I told them SEVERAL times). Meanwhile, they are sending out my subscription and billing me like clockwork without ANY approval from me. For example, while I'm fighting with them to cancel my subscription, I get an email saying that my subscription order went out two days ago. Then I get a call saying that they had a problem shipping out my subscription and could I call them back. I called and reiterated my cancelation (and the saga involved) and not to send the shipment. They said that they would cancel the shipment. An hour later, I get an email saying that my order has been shipped!?!? I just can't trust anything they say!! read more

The customer service is terrible. Poor communication and website is from the 90's. After 2 months of payment they ask me to add another payment method because they are having issues with Amex, not my fault. I am nervous about adding another payment method because speaking though emails is not what I accustom to and how people get scam. I received 7 calls from them in 2 days. Haven't got one in the last 3... amazing read more