If you're expecting even a basic level of customer support from Aroma360, adjust your expectations now. I've been a loyal customer for years--repeat purchases, no issues, consistent business. That apparently counts for nothing. My most recent order defaulted to an old address through the Shop App, and before I realized it, the order had already been processed and shipped to the wrong location. Frustrating? Yes. But mistakes happen, and this was exactly the kind of situation where a company has the opportunity to step up and take care of a long-time customer. Instead, I got a flat, dismissive response: "There's nothing we can do. You should have checked the address." No attempt to help reroute the package. No effort to offer a replacement, discount, or even a shred of goodwill. Just a rigid, blame-the-customer stance and a complete unwillingness to take ownership of the experience. For a company that positions itself as premium, the customer service is anything but. What's most disappointing isn't the shipping error--it's the complete lack of empathy and accountability. Loyal customers shouldn't be treated as disposable over a correctable issue, especially when the error stems from a known app behavior. There are plenty of other home fragrance companies out there that value their customers and understand that service matters just as much as the product. After this experience, I'll be taking my business elsewhere--and I'd strongly encourage others to consider doing the same. read more

I had an extremely frustrating experience with this company. The company makes it incredibly difficult to cancel their subscription service, and the terms are not clearly explained upfront. What initially seems like a simple diffuser purchase turns into a lengthy commitment with hidden catches. They advertise discounted oil pricing through the subscription, yet I was still charged full price for products. Customer service was unhelpful, and the entire process feels misleading and intentionally complicated. I would strongly recommend reading every detail before purchasing from this company. What looks like a good deal quickly turns into an expensive and frustrating commitment. In my opinion, the business practices feel deceptive and designed to trap customers into ongoing payments read more

I have been a loyal Hotel Collection customer since 2020. I purchased a Penthouse diffuser with a guaranteed 30-day trial upon arrival. I contacted them multiple times by email and phone starting June 19, 2026 to cancel within my trial period. Instead of honoring my contractual right, Case Manager Josue Clermont threatened me with collections while my trial was still active, falsely claimed I never contacted anyone, refused to connect me with a supervisor, and hung up on me. I have filed complaints with the BBB, CFPB (ID: 260701-34930345), and NY Attorney General (Intake: 1-1294192532). Six years of loyalty destroyed by one disgraceful experience. Buyer beware. read more

Proceed with extreme caution. Every unit provided was defective and failed to perform. Despite numerous emails and calls, responses were delayed by 3 weeks and required repeated follow-ups just to get basic support. While defects were acknowledged and replacements approved, the replacement units were also non-functional--leaving the issue unresolved. When you are paying for a product and ongoing service, you should not have to chase the company for weeks to get a response or a working solution. This pattern points to deeper concerns around product reliability and customer support. Recommendation: Avoid the risk--there are more dependable providers in this space. read more

The company is a SCAM, they made me pay 3 different cancellation fees (over $200) for each oil. My emails went unanswered and when I was connected to someone on chat and mentioned cancelling they disconnected me. read more

My experience did not match what was presented. During the initial sales call, the rep was very fast-paced, spoke over me, and kept me on the phone longer than expected. I needed to get back to work, and he repeatedly reassured me this was a "no hassle 30-day trial." Based on that, I agreed to proceed. I requested a return the same day the product was delivered. Over the next two weeks, I followed up multiple times across email, phone, and chat and received no response. To resolve it, I had to file a BBB complaint, send a formal dispute, and spend 40+ minutes on the phone being transferred between agents and a manager before a return label and cancellation were finally issued. During that call, the focus was often on retention offers and explaining the product, rather than simply processing the return I had already requested. The issue was ultimately resolved, but the process was far more time-consuming and complicated than a "no hassle" trial would suggest. At this point, I would not recommend this company. read more

Whatever you do do not sign up for the VIP plan it is a total scam and they act like you have special concierge and a special number to call for assistance. The phone number goes to the same customer service line. No one answers the phone. They do not return emails. They will have people calling you constantly trying to upgrade. You can get them on the phone, but you can't get anybody on the phone to ask questions about billing. Whatever you do do not sign up for any type of membership with this company. read more

Machines break with basic usage and they use deceptive methods to loop customers into expensive subscriptions. Not worth the cost. Stick to plug-ins... read more

WARNING: DO NOT SIGN WITH AROMA 360 - THIS COMPANY IS A SCAM! Signing a lease with Aroma 360 was the absolute worst decision of my life. They overcharge for everything, nickel-and-diming you at every turn, and their customer service is a total disaster. Every call turns into an endless nightmare--being left on hold for over an hour, shuffled between representatives, and no one ever actually resolves anything. This isn't just bad service--it's fraud. I regret every second of dealing with this company and urge anyone reading this: stay far, far away. Do NOT trust them with your money or your time. They are dishonest, unprofessional, and will leave you frustrated beyond belief. read more

Complete horrible customer service. They will go above and beyond to get you to buy anything and everything. I originally had the small machine and then 2 years later upgraded to the machine that hooks up to your HVAC system. I paid a handy guy to come and install $200 and it works just fine for the first 2-3 months until it came time to change the oil. The key fob did not work, I called and they said it was me that I did not know how to use it. We scheduled a facetime to see what was wrong and they realized the magnet wasnt working. They sent me a new magnet, perfect it worked the first time. Second time did not work, so they sent me a new machine. Old machine needed to be taken down before I could receive the new one, paid $200 to get it removed, got a new machine paid another $200 to install all for that machine not to work. it has been since December and the machine does not work. I have called multiple times, I am on hold for hours at a time all for someone to say I will email you and we will take care of you all for them to disappear and never respond. This has happened 2 and I am sick and tired of them debiting $160 every 2-3 months with no resolution at all. DO NOT BUY anything from them, they do not take care of their customers and lie about reimbursing you the any fees just for you to call again and be on hold for hours and hours to try to find someone else. read more

Horrible Customer Service and Aggressive Sales Tactics! After I signed on (to a subscription), I got tons of emails, texts and calls trying to upsell me. But when I tried to cancel my subscription, they kept dragging their feet, asking SEVERAL times why I wanted to cancel (and I told them SEVERAL times). Meanwhile, they are sending out my subscription and billing me like clockwork without ANY approval from me. For example, while I'm fighting with them to cancel my subscription, I get an email saying that my subscription order went out two days ago. Then I get a call saying that they had a problem shipping out my subscription and could I call them back. I called and reiterated my cancelation (and the saga involved) and not to send the shipment. They said that they would cancel the shipment. An hour later, I get an email saying that my order has been shipped!?!? I just can't trust anything they say!! read more

Very disappointing customer service. I believe that this is the norm for this company and they have zero interest in "striving to get it right." No product delivered, no shipping/delivery information or any response to numerous emails. My next step will be filing a formal complaint with the BBB as well as consumer services in Wynwood (Miami), beginning a dispute with my credit card company to be reimbursed and writing a few reviews on social media platforms. And I am sure that I am not their "only" victim. read more

They will not cancel my subscription. Product is defective and they continue to charge me 50 dollars a month.

I can't understand why this company has such a low review rating as, in my mind, it's one of the very best! Not only is the Aromadd diffuser a wonderful investment, our home no longer smells like 4 dogs! The light scent is just wonderful. I have it set to turn on at 7 am, as we are getting up, and off at 8 pm (well, we go to bed early after dealing with all the drool, etc). Also, I contacted the company recently about a question and received stellar service AND follow up from Cindy at Customer Support. She couldn't have been more responsive nor nicer. As a side note: the Aromadd scents seem to be stronger than the competition. Don't skimp on the scent - you pay for what you get! Thanks Aromadd for making our house smell like a HOME again! I'd give it ten stars if I could. Picture is of one of the main offenders.... read more

Aroma360 - One of the 'scent' offenders....This is Dash! - Perfume Near Me - Miami, Florida

As a home fragrance lover, I was excited to finally try products from Aroma360 after receiving a promotional email from Hotel Collection. I didn't realize at the time that they are part of the same platform. I ordered the Pro Tower Diffuser along with the Black Velvet fragrance, inspired by The Edition Hotel scent -- a fragrance I've loved from past stays. I had high expectations. Unfortunately, the experience was extremely disappointing. My order arrived a couple of weeks later. I set everything up right away, excited to enjoy the scent. After three hours on the highest setting, there was still no noticeable fragrance, even in a small room. I could barely smell anything at all. Because of this, I decided to request a return the very next day -- and that's when the most frustrating part began. Customer service informed me of their strict return policy: * No refunds on fragrance oils once opened * Customers must pay for their own return shipping So not only did the product not perform, but I also had to pay $20 for a return label, and I'm stuck paying for an oil that simply didn't deliver any scent. This has been one of the most disappointing home fragrance purchases I've made. Based on my experience with both the product performance and the return policy, I would strongly caution others before purchasing. I truly wish I had known this beforehand. HORRIBLE PRODUCT!! read more

I wanted to love Aroma360 so bad. I tried twice. And you know what they say... Fool me once, shame on you. Fool me twice, shame on me. My first order with Aroma360 was December of 2023. Within 2 months my mini pro started failing. Less and less fragrance was emitted until finally, nothing. I went through their chat, then email, then techs to figure out a solution. The solution? It's broken. Buy a new one. Of course it was out of their 30 (yes, just THIRTY) days of warranty. But I had used the device less than 10 hours total. Infact, I was barely 1/5 down on the fragrance oil. I chalked it up to something weird and somehow my fault, and bought a new mini pro. Here's where the Bermuda Triangle of customer service started. I placed an order for a new mini pro on August 9th with a notice that it would take 2-3 business days to ship. What transpired following was nothing more than a bait and switch attempt. I received emails, phone calls, and multiple texts attempting to entice me to "upgrade" my purchase to their VIP subscription. One that requires a credit check and insane subscription - which they DO NOT tell you in their sales pitch. Just Google the multiple news investigations related to this. After a ridiculous amount of back and forth (I've had it easier at car dealerships) and excuses that my items were not in stock (while showing in stock online) and an ever increasing pressure to upgrade, my order was finally shipped... 15 DAYS LATER! I literally had to demand they release my shipment. My shipment arrived August 27th. We were set to leave out of the country that weekend, and did not open the device until we returned on Sept 10th. The device worked at first, but then didn't. When I opened the device to ensure everything was intact I noticed a large pool of fragrance oil inside the device. Definitely not okay. I immediately reached out to customer service and what ensued was nearly two weeks of back and forth, followed by a request to make an appointment with their service tech. Which was, oddly enough, not available until I was well outside my 30 day warranty range. I expressed my disappointment at this and requested that I speak with someone that could process the exchange. Even when I explained the timeline situation I was given no remedy. On September 24th I reluctantly called my credit card company and requested their assistance. This was a first for me. I provided them the info and they processed the claim. The very next morning, not even 12 hours later, I received an email with a refund notice. Nobody should have to go to these lengths for a simple exchange due to device malfunction. I never wanted a refund, only a device that worked. After doing some research it seems this company has a bad habit of doing these borderline illegal practices. Don't buy into their fancy marketing. The devices don't work. And the fragrance oils are hardly worth the price tag. Take it from me, don't let them push you around and just go straight to your credit card company. Nothing smells sweeter than justice. read more

Aroma360 - Perfume Near Me - Miami, Florida

I normally don't post reviews like this, but I feel people should be warned. My experience with this company has been incredibly frustrating. Once they secured the sale, getting any real customer service became nearly impossible. Emails and messages went unanswered, and resolving a simple issue turned into months of back and forth with no clear resolution. It shouldn't be this hard to get support from a company you've paid. I would strongly encourage others to think twice before purchasing. read more

Terrible customer service, total scam, oil destroyed our AC ducts, equipment is antiquated, etc. don't do it!

This has been the worst experience ever (and quite an expensive one, too). I signed up for the VIP membership and ordered two "Museum" diffusers, which must be installed to the air conditioning. At first, they worked great and smelled delicious. Then, they broke down. Over the past two years, I have spent hours on the phone, both in English and Spanish, with their technical support (they have no on-site technicians to provide help). Every time I would call support, the machines would work for a day or so, then break again. I am a lawyer and do not have hours to talk to them every week. I asked for replacement equipment; they refused. I have since filed complaints with the Better Business Bureau and the Florida Attorney General's office. I have canceled my contract due to their failure to honor their contractual obligation to provide me with functioning equipment. Getting someone on the phone (other than technical support) is next to impossible. I hate that they trick people into wasting their hard-earned money on this fraudulent scam. read more

BE AWARE!!! This company chooses to run a promotional SCAM!!!!! I received numerous emails regarding their Black Friday promotional rebate, which was buy $50.00 in merchandise receive a $50.00 rebate in your email. THEY SCAMMED ME....I REACHED OUT TO THIS COMPANY MULTIPLE WAYS, THEY REFUSE TO HONOR THEIR POSTED PROMOTION!!!! read more

Aroma360 - Yet more proof. Aroma360 states they don't run that promotion!! BEWARE!!! - Perfume Near Me - Miami, Florida

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Dangerous for Pets - Avoid! Within days of using Aroma 360, my dog became paralyzed. The product claims to be safe for pets--it's not. The company refused a return, continues charging my account, and even suggested trying another scent, risking my dog's life again. Pet owners, beware! read more

Do not sign their contract do not purchase from them. I have been with them for almost a year, and I have only had one good shipment. Every shipment that I have received. The oils are spilled into the entire box. I have even had FedEx leave me a note for an undeliverable box because it was so saturated .They have replaced most of them, but now they are telling me they will no longer replace any shipment Horrible customer service!!! avoid any contract contracts read more

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Their price increased, and their bottle is smaller. Look at the previous bottle I ordered for the same price look at the new bottle more expensive and small smaller. I would never order again from aroma 360. read more

Aroma360 - Perfume Near Me - Miami, Florida

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I made my first purchase a few weeks ago when I ordered a Mini Pro diffuser online. Shortly after, a representative called to confirm my order and offer additional products. It was a great experience. Today 12/06, I went to the Coral Gables location to purchase another diffuser and an additional oil scent. However, from the moment I walked in, I waited about 10 minutes with zero acknowledgment. There was only one employee, who was helping another customer, but a simple acknowledgment would have made a difference. After waiting, I ultimately walked out without making a purchase. read more

I WISH I had done more research prior to buying this. Complete scam. First diffuser broke. The ghosted when I messaged about it. Then they lock you into a subscription and if you try to cancel they don't respond. Anytime you call they say they need manager approval and a manager will call you back, they never do. I've been dealing with this for 4-5 months now. I sent back my diffuser and they keep charging me and sending me scents.... For a diffuser they KNOW I don't have. Run. read more

This company is a total scam. They make it literally impossible for you to cancel any subscription. I somehow had three subscriptions even though I only had one diffuser and I would call an email and email and email and they would say oh it's canceled then somehow I'd have a new subscription in my account. This is now the third one that I've tried to cancel and they literally do not get back with me. I have multiple emails dating back to 2025 with absolutely zero response and they just sent me another charge. Absolutely under no circumstances work with this company read more

Great Company and Product UNTIL YOU NEED CUSTOMER SERVICE I'm extremely disappointed with my experience with Aroma360. I purchased a product in full from one of their stores, which has since closed down, and ever since, I've been unable to reach anyone for support. I've called multiple times with no answer, sent several emails with no response, and even tried using the chat on their website -- which just refers me to a phone number that doesn't work. It feels like there's no real customer service behind this company. At this point, I have no way to get help, no updates, and no resolution. For a company that markets itself as luxury and premium, the lack of support is completely unacceptable. I regret my purchase and would caution others to think twice before buying from Aroma360. read more

I ordered two things from aroma 360. The first was a car diffuser that took 23 days and they sent me the wrong item. Took 17 days to get the order, correct. So I ordered something again on On October 3 today which is October 17. I'm just getting an email saying that it was out for delivery. Good luck with that. Product very, very poor shipping arrangements. I am done with them read more

I asked salesman if there is powdery note on the perfume I wanted to buy after smelling the tester in store. He said they don't have any powdery note on any perfumes they sell. I bought one and all I smell is a powdery note. The sample smelled different. Tried to return but they won't accept stating they don't accept once opens or used. I sprayed only twice and can't stand the smell . Tried to return in two weeks but can't. What a scam. Buyer beware. read more

Terrible company They charge tour credit card Never ship anything Give you run around No customer service I would not come near them read more

If I could give -5 stars, I would. This has been the worst product and experience I've ever had. The system is overly complicated to program, and three of my minis broke in less than a year. To repair them, I'm told I have to pay half the cost -- even though the failures weren't my fault. The sales tactics are extremely high-pressure. My husband got us locked into a five-year contract after constant upselling calls following our purchase. There's no way to simply pay it off or cancel, which feels like a trap. She was so pushy about upselling us. Please stay away from this company. The commercials are completely misleading, and the entire experience feels like a scam. There are far better options out there -- companies like Aroma Retail that offer honest pricing and don't rely on manipulative sales tactics. I truly regret ever buying this. read more

I've purchases 2 diffusers and did not sign up for the auto shipping on replacement oil. I've been harassed by multiple calls from their VIP team. In addition to this, they put me on the auto shipping program without my consent and billed me twice for it. I have tried multiple times to cancel and return the product. They refuse and are trying to make me pay for the shipping and handling on those items. Shady business. Dont trust them. read more

I ordered from this company; the package was Not delivered. Customer service advised me to contact the carrier. The carrier said the shipping information was incorrect and advised me to contact Aroma360. After Many emails, Aroma 360 told me to contact the carrier; in other words, I just got the run around!! Do Not order from this company; if their shipping department makes a mistake, they will NOT help you!! read more

Have been a repeat customer of theirs for a few years, and their oils are good, but I'm going to check out Aroma Retail. As soon as you order from these guys you immediately get a barrage of endless phone calls, voice mails, text messages, and emails trying to upsell you or get you to subscribe to their service which basically locks you into a contract for a few years. Not sure why they thought it would be a good idea to essentially start harassing their customers after an order is placed. Someone needs to fire their marketing or sales director. read more

Well surprisingly coming on here to leave a bad review... It takes a lot for me to do one of those but sadly I am extremely disappointed and will be calling the company back tomorrow to cancel my subscription. This month I received my oils since I did see that cancelling after trying them out was not an option on my online profile I decided to switch the scents and give the company another chance. Now to open my package and discover that my oils came filled HALF WAY... After paying more than $100 for 3 bottles of 1.1 oz to just find out they came filled half way. This is so disappointing they first call you to insist on upgrading subscriptions and paying more to then send HALF filled mini oil cantainers read more

If I could give Aroma360 a NEGATIVE STAR, it would still be too good for this ripoff company. Save yourself from frustration and disappointment; run as far as you can. Their tactics are very questionable and dishonest in every way. They are nice to you until you have a problem; then good luck! read more

I purchased machines and scents from Aroma360 on June 5, 2025, for $2,673.36. A week later, on June 13, 2025, they charged my card another $681.32, which I never authorized. Since then, they have continued to charge my company credit card over $1,000 for products I never ordered and never received--including a $15 "mystery gift" that I neither authorized nor received. When I contacted them, I waited on hold for over 40 minutes, only to be told my case would be "escalated." Nothing was resolved. Their staff insists I signed up for a subscription online, yet the supposed "orders" appear to have been placed in the middle of the night--clearly fraudulent. To make matters worse, I was harassed with daily calls from different salespeople, even after asking multiple times to be placed on their Do Not Call list. On June 18, 2025, after I had already disputed the charges, they reached out again trying to sell me a subscription. This company's practices are unethical, misleading, and harassing. I am now forced to dispute the charges with my credit card company and file a BBB complaint. Buyers beware: do not give this company your credit card information. read more

I've had this for over 2 years now. DON'T SIGN A CONTRACT, you will never be able to get in touch with some one who is state side or speaks clear english again! Concierge, they sell you on that you will have concierge service after you sign a contract for over a $1,000 - nope can't reach anyone. I live in a 1050 sqf condo so I ordered the DaVinci - don't bother unless you are to spend $1,600 for an electrician to install a electrical outlet in the HVAC closet. So they sent me the mini pros (to boost the aroma in rooms the other does not reach without HVAC) with NO oil so now they want over a $100.00 for the oils because my big machine doesn't cover it (what a joke). And for the bonus, it ate all the paint of my AC grill/vent - that went unanswered as well (see photo attached). read more

Aroma360 - This is not dirt or dust, this is what the diffuser did to the vent on a taupe colored grill/vent/grate. Please tell me how this is safe. - Perfume Near Me - Miami, Florida

Aroma 360 reps LIE. I placed an order and later received a call to review it. During the call, I was encouraged to consider switching to the DaVinci system, with the claim that it would be cheaper than my original order. The representative asked for my credit information (which should have been my first red flag) and assured me it would only be a soft pull. I explicitly told him I did not want financing, but he insisted there was no financing involved and that this was simply how their orders were processed. I thought, "Okay, no problem." However, the representative lied to me. He said there was no financing, but once the process was complete, it became clear that it was, in fact, a financing agreement. When I reviewed the breakdown, it clearly included finance charges. I pointed out to him that calculating $125.38 x 36 months equals $4,513.68, which includes finance charges. Despite this, he kept denying it. I immediately told him to cancel both the DaVinci system order. I called back to cancel my original order. When they asked why I was canceling, I explained that I refuse to do business with a company that lies to its customers and that the other person I felt stright up lied. She said she was sorry but understood why I was canceling. read more

Aroma360 - Perfume Near Me - Miami, Florida

Fraudulent business practices. Deceptive sales tactics. Do not spend any money with them. You will regret it