**Review for Aroma 360 / Hotel Collection - Beware of Their Sales Tactics and Poor Customer Service** I have been trying to cancel my order within the trial period, but Aroma 360 / Hotel Collection has made it impossible to get any resolution. Initially, Bre-Yanna played the "save the sale" game by upgrading me to a different unit. While I appreciated the effort, the unit was not a good fit for our home, and there were no hard feelings. However, trying to return the product has been a nightmare. I spoke with Felix for 30 minutes and made no progress. He informed me that Bre-Yanna was on vacation and that she would call me back. That never happened. I've also emailed them multiple times with no response. The following week, I spoke with Rafael, who escalated the issue to a supervisor. After supposedly "reviewing the call audio," they admitted I was in the right. The supervisor was supposed to call me back, but after holding for an hour, I got nothing. Today, I spoke with Wanda, who told me the supervisor was too busy to talk and would call back in two hours. Still waiting. This company is a scam. They're great at selling you the product and locking you in, but when it comes to honoring returns, they completely drop the ball. I've done everything properly and documented everything within the timelines given by the company, yet nothing gets resolved. Even their so-called "VIP" concierge line (786-613-4066) is useless--it's just a faster way to be ignored. Avoid at all costs if you value your time, money, and sanity. read more

Since my initial review nothing ha s been resolved. I was told that they were going to fix things because they did not tell me of a 3 year contract over the phone. The manager said because of the oil was $135 per bottle and I received bottles from January through July. I paid $99 per bottle from January through July. I was told that I would only have to pay the remaining balance. I've not received an invoice for the balance and their 3rd party payment company is continuously charging me and says there is a balance of over 1000$. This company is disgusting and untrustworthy read more

Aroma360 - Perfume Near Me - Miami, Florida

This company sucks. The communication is terrible and it's a scam to get you to sign up for years of commitment. Stay away from them. Find another diffuser!!! read more

Wish I could hice no stars. All I've done is get fragrance EVERYWHERE and none of the bottles I received actually fit the difuso.

Interesting how Aroma360 has a 5 star review on their website, and a 2 star (at best) rating everywhere else. We bought a small studio diffuser just to try it out. Loved it! So, we bought nearly $500 in oils! 6 months later, the diffuser IS SO LOUD, IT SOUNDS LIKE A WOOD SHOP SAW! We've followed the cleaning and reset instructions MANY times. The last advice was "Avoid running it for more than 8 hours a day to preserve the motor." What's the point of having a oil diffuser if you have to turn it on and off every day? A $6 glade plugin runs 24/7. What a waste of $500. :( read more

I've never had so much agitation and despite for this company, please save your money your investing with companies that once they get your money pulled in its over!! The first man that sold me my unit and promised me the world never again spoke to me the day after, second one the same,! Im on my 5th person, and my situation has still not resolved, also the equivalent doesn't work as advertised, it simply stopped!! Can't get it resolved, this says alot about this company my friends, please check out all negative reviews also before you spend money on a ungrateful company!! Its not as is seem!​ read more

Horrible Service. We work with a big company and were sent the wrong order, avoided on the phones so we couldn't get a refund, and months later were finally able to reach someone. The customer service rep was incredibly rude, borderline yelling at me on the phone for a mistake made on THEIR side. Do not order from them. read more

I purchased a mini diffuser from this company and "won" a free car diffuser to go with it. Within 5 minutes of placing my order, I got a call from the company. I can't tell you how much I regretted answering that call. I was told the diffuser I bought would not scent my house daily (which is not mentioned anywhere in the product description) and that I would need a bigger one that can handle everyday use. The guy on the phone was very friendly, personable, and made me feel like I was in good hands. He said he can get the bigger one sent to me for free, as long as I subscribe to monthly oil shipments. He emphasized I had a 30 day risk free trial. I was at work during this call and was trying to get off the phone and just agreed, figuring I would just cancel when I got home. Four messages were sent to the "VIP concierge" with no response. My husband then tried calling multiple times with no answer. When he finally got someone on the phone, they literally would NOT let us cancel. They kept transferring the calls, and he began to be more aggressive and yelling at these people. The "manager" he spoke to kept asking us why he want to cancel, and why we can't afford it. We kept saying "please just cancel" about a hundred times and they kept trying to offer us lower rates, different plans, etc. my husband was fuming at this point, practically screaming because we were on the phone over an hour. It was only after literally threatening to come to their headquarters in Miami that the company finally said they will cancel it and we would get a confirmation email. I got a confirmation that the cancellation was "scheduled", but nothing else. I had to call my bank to block any payments through Armoa 360 because I didn't trust them, I changed my card number as well. Whatever you do, please do not sign up for ANY subscriptions with this company. It seems like the machines are cheap and break within months. This is a huge scam, and I'm shocked no one has shut them down. I can't believe a relatively well-known company can continue to operate like this and refuse to cancel subscriptions read more

BUYERS BEWARE! Just spent an hour and 45 mins on the phone with customer service just to be hung up on! I am missing my package I placed almost a month ago for over $1,300 that was returned back to them but they couldn't tell me why it was returned, never sent shipping info, or contacted me about the return. I also have not been refunded. I have sent multiple emails to multiple reps with no responses back. This process has waisted hours of my time, I'm still missing my order and my $1300. read more

I purchased the mystery gift with my diffuser and oil pod. I had to call several times to get the mystery gift which is a $50 credit towards a minimum $75 purchase. The code finally arrived and does not work. I have called and again and was assured a valid code would be sent. Still nothing. I am frustrated with the experience and am glad that I do not have that much invested in this. Their practice of high-pressure sales too is disappointing. I wish I had done more research before making the initial investment. read more

This company deserves no stars. Beyond pissed. Spent $300 on a machine that stopped working within 2 weeks of having it. I reached out to customer service with no luck of getting someone on the phone. Sent an email and still nothing. Only when I left a negative comment on Facebook did someone message me. That person was no help. Had to fill out a request to get tech support to call me. Scheduled a time for today at 11:45 and nobody called until 12:10 once I was already on the phone with customer service to return the item. I'm literally getting the runaround as I write this. I had to fill out a return request only for it to get reviewed!!!! Unbelievable! I'm requesting a return label and customer service is giving me the runaround and telling me to fill out the request form again. Regret this purchase it's been nothing but a headache. Biggest waste of money. Company is a complete joke. read more

Very disappointed with my Aroma360 experience. I purchased the Mini Diffuser and was so excited to use it, but just six months later, it stopped working. I was told it's out of warranty after only three months, which feels incredibly short for the price point. Customer service did try to help by sending a part to fix it, but I was also told (surprise!) that it shouldn't be used for more than 3 hours at a time--something I wasn't aware of, and honestly, it's buried in the fine print. Now I'm stuck with over $140 worth of oils I can't even use because the machine no longer works. For the money, I expected much better quality and clearer care instructions. Really disappointing experience overall. read more

I have been stuck on a 3 year contract paying $170 a month. I have about 10 500ml bottles of oils because I haven't used the machine in almost a year. I called a month and a half ago to get my machine swapped and they sent me the wrong machine 6 weeks I've been trying to get this squared away and have not received a call back or email back. read more

I would not recommend this company. Aroma 360 has the worst customer service and the machines breaks. I had for 1 year and it leaked from the bottom. The oil took off the stain on my wood floors and are permanently damaged now. It also corroded from the inside. When I called CS they said they only guarantee the unit for 1 year and couldn't do anything for me. Very expensive unit to break within a year! read more

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24K, 4-wick candle. My husband works from home and was working nearby when he saw the firebomb-sized, foot-high flame shoot up on our granite kitchen island, and was able to extinguish the fire before it set our house on fire. I purchased the candle because the DaVinci360's performance has been underwhelming. If the bottle is completely full, the dispersal is adequate, but as it gets halfway down, there's little to no scent. being dispersed. Thus, I purchased more fragrance oils to see if dispersal would improve. I even had a mechanical engineer go through written instructions in your guide to see how I could improve performance. After consulting with a mechanical engineer, I moved the DaVinci 360 to our dining room table to see if that would help. The oil leaked out of the DaVinci360 and damaged the veneer of my table. Considering the damage to my table, which according to Aroma 360s website should be "child, pet and furniture safe," this was horrifying. When I asked to be contacted. and reimbursed for these items, but I never heard anything back. There's only a contact form and return form so Aroma360 expects the consumer to pay for the shipping of a dangerous product. As you can see in the photos I'm attaching, I will have to repair my dining room table at considerable expense and nearly had my home go up in flames. read more

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never waste your money on this product !!! total scammers... horrible return policy. They literally rip you off! You can't use any other oils but theirs and they don't even smell good read more

customer service is absolutely terrible. My unit has stopped working twice. The first time it was replaced. they shipped me a replacement and I shipped my old one back. the second time it happened they basically said they were sorry but it wasn't under warranty anymore and I would have to buy a new unit. the same issue keeps happening. the diffuser will start making loud motor noises and eventually just stop expelling the scent. I did all the troubleshooting that was asked and still nothing. I was a loyal and faithful customer and instead of them replacing my unit they wanted to enroll me in a program. I cancelled my 500ml scent order and will not be returning! read more

I worked with Paola from tech support. She quickly diagnosed the problem and had a solution. Unfortunately I need a new unit. There was no hesitation. She set up the replacement and I hope to be back in business soon. read more

ABSOLUTELY TRASH customer service! A buyer BE WARE!!! Charged $1,598. for an oil subscription. I tried to cancel 3 days later. I mailed their whole house diffuser back because the smell was so strong it made the room where the diffuser was un-usable. The call center in the Dominican Republic would not cancel the $1,598 subscription. The Rep. finally agreed to let me talk to a supervisor during my 3 call after kindly requesting to cancel or speak to a supervisor. Everything about your acct. will be handled by ONE Rep. If they are off on vacation/unavailable no one else can take care of your cancellation request. I even reached out to the third-party finance company (ClarityPay) forwarding email communications documenting repeated requests to cancel and confirmation Aroma360 had received the returned diffuser in 10 days. Aroma360 still would not cancel subscription. FIVE CALLES AND SIX email requesting to cancel. -ClarityPay offered ZERO resolution. They work for their client (Aroma360). WISH I COULD GIVE ZERO STARS! Aroma360 IS A COMMISSION HIGH PRESSURE LYING SALES SCAM. Nothing they told me about the subscription or return/cancellation policy was true. read more

I was sold wrong unit for home then have been fighting to get repair parts for a year promising 5 times and always wrong part then after 16 plus emails calls promised again to get part next day still no email no part over 10 days read more

Within 24 hours of placing my first order, I received 9 cold calls from them and 12 text messages. When I called customer service to request they stop calling me, I received another call within 30 minutes. They tricked me into purchasing a $15 "mystery gift," which turned into a $50 voucher that doesn't work with any products on their site. They are a complete scam and should be out of business. Buyer beware. If you decide to order from them, please list an out of service number! read more

I made the mistake of thinking that this is a reputable company, I got their diffuser with a 3 month subscription and after the 3 months I cancelled it and they still kept sending me oil for 2 more months charging my card. Now after 7 months the diffuser doesn't work and when I contacted them that told me that it only had a 90 day warranty and they would make an exception by selling me another one at a discounted price if I renew a subscription. Why in the world would I pay for another that obviously are sub standard and they know it. SCAM ALERT. read more

This company is a SCAM! And waste of time. They charge you this crazy money and can't even deliver their product. It's been over 2 weeks and my product still hasn't arrived. To reach them is an absolute mission I just spent 40 minutes on the phone just to ask where my order is and they still can't get me an answer, telling me it will take 1-2 days to get an answer from the courier? DONT PURCHASE FROM THIS SCAMMING COMPANY. Get your refunds now!!! read more

This has been the WORST experience of any product I have bought. They will harass you if you show any interest in their products but once they get you locked in with a package they disappear. Customer service does not respond to emails or calls. They send the wrong scented oils despite many conversations with customer service. They make it absolutely impossible to get a subscription cancelled. They are thieves and their behavior is borderline FRAUDULENT. I have nothing good to say about Aroma 360 and I am disappointed. read more

This company is a SCAM. They finally roped me into this machine package saying i could cancel within 30 days. They say its canceled but still charge me. They will not tell me how to cancel. Total FRAUD! read more

This company is a SCAM. Whenever uou make any purchase they will have several age blow up your phone for a week. They finally roped me into this machine package saying i could cancel within 30 days. Its been 10 and they will not tell me how to cancel or return. Total FRAUD read more

Highly disappointed! I got the aroma 360 mini a couple months ago. And it has already stopped working. The lights come on and it sputters like its trying to work but no scent coming out. Tried all of the troubleshooting videos and nothing worked. Very expensive to use just a few times and break. I don't recommend. read more

Aroma360 - Aroma 360 diffuser - Perfume Near Me - Miami, Florida

A big scam, they will lie to you over the phone and tell you it's a subscription and you will end up having a credit line that you can cancel, despite the fact that they have clearly told you that you can cancel at anytime. The devices don't work and you almost never use the oil they send, that in addition to the fact that even the bottles they send on monthly bases is broken, empty leaking and all type of garbage. Please stay away, buy a normal home air fresher is 100000 times better, cheaper and zero headache. Am filing with the consumer protection agency a case against them for fraud! read more

The shipping is super slow and expensive. The item came back defectives. The costumer service is non-existing. To reach the tech support is impossible. I was given a link to return an item and was told that the return will be for free as the item was malfunctioning. Yet, I had to pay for the return shipment 11.72$ The costumer service was trying to convincing me to keep the item for 50% off. Fraudulent company. Please Aroma 360, fix your problems as you charge a big money for very poor made product. If you ever decide to buy from them, read all of the reviews prior of your purchase. read more

This company are basically thieves! I ordered a very expensive diffuser and agreed to a monthly subscription. The diffuser they sent was refurbished and never worked from day one. I sent it back. I've received a few sample bottles of oil and two larger bottles. I'm currently out over $500 at this date. I have refused to pay anymore on a monthly subscription they have going through a third party. Why pay for something I don't even have. Now I'm receiving daily harassing phone calls from their collections dept and I'm fed up with it. These folks are crooks and should be ashamed of themselves. They lie and charge for equipment and products that don't work or aren't delivered. I wish I had read the reviews before signing up with them. There are numerous bad reviews posted on this company. They use very high pressure sales tactics and refuse to back up their many promises. They have been so tacky to me and have had me in tears now over this. Who would ever pay for a car and then walk off the lot with no keys and no car??? That's exactly what they expect me to do. To pay for something they never provided. Totally criminal!! read more

Horrible customer service and the sales persons misrepresent the terms of the agreement when selling their items. Save your time and money and purchase from Scentiment or other brands that are not Aroma360 or the hotel collection. read more

Borderline Scam, Dishonest, Shame on them. They should not live like this. Don't ever trust the customer service - get every written proof of cancellation and call them every day to get what you need. They would not get things done unless you fxxk them back. Just don't even start from the beginning. read more

Do not under any circumstances, order this product or purchase from this company.. This has been the worst experience I have ever had with any company. They kept sending my product to the wrong address and never get the product after hours on the phone with him and repeated complaints. I finally refused to pay for the product at which time they turned me over to collections for refusing to pay for product that I could not receive. This is the absolute worst Customer Service I have ever seen. I will be reporting them to the Better Business Bureau and the credit Bureau. And potentially pursuing legal action. I probably spent 20 hours on the phone over a couple of months trying to give everyone a chance to make this right on my last attempt. The supervisor actually hung up on me. I am not someone who generally complains, but I will pursue every avenue possible to make sure that I could potentially help even one person of avoid this scam and the nonsense that I have been through with this company. read more

We originally bought mini pro diffuser and worked in first beginning then it stopped working no scent coming out only hummed so we called them up to change it out/they kept trying to get us to order upgrade but we returned the product for a replacement and 3weeks later nothing so I decided to call and they stated that it hasn't gone thru their return area that they were going to escalate it very next day I received an email with it being delivered by Saturday..today we received it and I believe it's the same old 1 we had because it's humming and not working bad experience wouldn't do it again but fragrances are amazing products are poor read more

I wouldn't even give it 1 star! I signed up and can't stand the smell! Asked for a refund and they still charged me for 3 months. I asked for a refund and they said no! Screw Hotel Collections! read more

They are horrible! Run and do not order. They will call and text even when you tell them to stop-over 7 phone calls and 5 texts in 2 days. I am thinking about getting a lawyer! This is ridiculous! read more

Don't buy Aroma360 waste of money The warranty is 90 days only. But my machine broke down after two months, and I had to call them several times to fix the appliance. And send a video of the device. And they got back to me after two weeks to schedule me with a technician after a month. That's ridiculous. And each time they call me, they try to sell me a new machine and more oil for the device. This company will not address your concern or issue the solution all the time by new machine and more oil. We are in November now, and they scheduled me with a technician on January 6th. What's funny about them is that they keep sending you oil for the machine while the device is broken. The worst customer service. read more

I have purchased from aroma360 previously and all was good, until my last order in December 2024. The package was delivered and left a my garage door but unfortunately it was stolen. I contacted them right away to report and they didn't do anything even though I have purchased the save ship protection. I have copy the information of what's covered to show you they are not honest to their customers. As long as they are getting pay (I paid $152.75) they don't care if your product gets lost, stolen, and damaged. Extremely disappointed with the company that made this product and no solution. 4:16 M =II 66 Safe Ship Protection 660 Reviews $4.95 DEAL ALERT Title: Standard Standard ADD TO CART DESCRIPTION ヘ Safe Ship is offered as an additional item at checkout. There's no extra application process or forms to fill out, customers just checkout and are instantly protected against items: * Stolen * Delivered Not Received * Damaged Item * Lost in Transit * Wrong Item read more

Bought the starter kit and within minutes of placing the order I was bombarded with calls to upgrade to a larger device and concierge service which was cheaper so I made the switch. They sent me a return label for the original starter kit order which was returned and received back to the company via the fedex tracking number. I haven't received my refund and the concierge phone number which I paid for goes to voicemail. I'll have to get my credit card company involved. Beware of this company ! read more

Horrible machines that break constantly, not user friendly, customer service is never follows up .... We have been waiting on a replacement diffuser for over a month and have called multiple times. This company is a joke. read more