Amber took charge and ensured I had a great experience. All staff members were helpful.

Terrible customer service. I've literally never had a good experience here. Rude employees who don't know what they're doing and store is always a disaster. read more

A shout out to Amy a sales rep at sephora in the Walt Whitman mall:) If you need any assistance with makeup,shades and recommendations she is your girl. So knowledgeable and pleasant :) Thank you read more

From what I read; Sephora has an interesting history. The company began in 1970 in Paris, then was acquired by Dominique Mandonnaud in 1993, who merged the purchase with his own perfume chain under the Sephora brand. Thereafter, they sold to LVMH which has grown the brand expeditiously. Not sure what the ownership status is today, but obviously the Company has been quite successful since its first started. What I like about Sephora is their assisted self-service sales experience, which is not as common from their competitors. My main reason for shopping at Sephora is for Men's shampoos. I believe they have been the most helpful when I needed assistance. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Huntington Station, New York

They do not take back perfume based on a ridiculous return policy. If the perfume bottle sprays when you are returning it, they won't take it back. No proof that you sprayed it, as it could have been sprayed before you bought it. Bad business. Don't buy from here. read more

Love this Sephora! Awesome beauty products and great selections! Some of the employees are wonderful and helpful and others aren't as great so it can be a toss up there but, I love going here! read more

Thank you for saving the day. We originally had an appointment at Channel (Bloomingdales)for my daughter's make up application. The mood was set by the poor attitude from the staff. For crying out loud, fake some excitement!! It's my daughter's prom. I'll enclose a pic to share the disaster. Again, thank you a million times for stepping up and helping us read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Huntington Station, New York

Oh Sephora. The store where many a man will groan and roll their eyes if forced to go inside. However, since I am lacking in the Y chromosome department, I am unfairly wired to like this place. I mean, you can fulfill all of your beauty needs at Sephora, but this will come at a cost. No Revlon or Cover Girl here. All brand-named products. For face care, I really love the Ole Henriksen line face washes and moisturizers. And I just got the Wild Rose scrub from Korres that my friend recommended. You can find many similar items at Ulta, but they are evenly matched in price. You will find tons of awesome make-up in every shade and color of the rainbow from top brands. I don't really wear a whole ton of make-up (I'm a gloss and mascara kind of gal) but I love Stila, Clinique, Smashbox and Tarte and can find all of their stuff here. I also can't leave here without spending less than $50. They have a ton of fragrances for both men and women. I know you can purchase a fragrance set for both men and women that includes samples and a redeemable gift certificate for a full size fragrance of your choice (from the samples) which is great if you're not sure what you want to buy. And, the salespeople will give you a sample of anything you want, which is awesome. It just adds up quickly in price when you see items you want to buy. Plus, the staff can be hit or miss personality wise. You'll find some snooty 'tudes here, but also nice and genuinely helpful people as well. Avoid this place on the weekend, it gets insane and sensory overload - too many strong perfume spritzes trigger migraines and this is more likely to occur on a Saturday or Sunday when this place is maxed to capacity. read more

When I first came into this store I was very excited to get products so I can learn to do my makeup . I had a lady help me but she had to leave and told me another coworker was going to assist me she asked me to sit by the makeup station to match my skin tone . Gianna came and told me " I couldn't sit there because this was for other customers " making me feel very unwelcome , uncomfortable and upset this was the worst customer experience i have ever received . I told her I didn't just come and sit here how the other lady asked me to sit so she can match my skin tone . She proceeded to speak to her coworker and say " Idk why she sent me here " with the worst attitude I almost left the store . She left me and didn't come back I felt like her actions where racially motivated . Monique came and asked if I needed help she offered me the best customer service helped me match my skin tone recommended other products I needed and made me feel welcomed and understood . Anthony Was also truly amazing !!! He gave me some samples and I explained what had happened with Gianna he apologized and also made some amazing product recommendations. I ended up purchasing the products I needed I will continue to come back to this location because of the amazing customer service Monique & Anthony offered me . Nobody should ever feel the way I felt with the way Gianna treated me . read more

Most of the staff were friendly and helpful but the last brunette, short tempered girl at checkout was horrible. I get everyone has bad days but as someone who works in retail, you should be able to separate work and personal issues. Ruined my experience here! Sorry for everyone else who were nice and pleasant. I went recently on a Wednesday morning and she was working then. read more

I only been to this location twice but what I can remember the most about this location is the customer service. When I first walked in someone said hello, but never asked if I needed help with anything. My husband is looking at me like ( can you just hurry up and buy something so we can go). Unfortunately I couldn't remember the name of the item I wanted so I had to pull up my email and find my way around the store until I spotted the item. Ok, finally I went to someone for help cause I couldn't take it anymore and she couldn't help me but directed me to someone who can help. This lady is the only reason why I give this place 3 stars. She was very knowledgeable and basically gave me a one on one skin lesson class. She directed me to the right products to purchase and everything. She even recommended this one cream which was $135 can't remember the name of it but she said it was really good. When I stated I didn't want to spend that much on a cream cause I already had a $95 cleanser in my hand she definitely understood and actually recommended a more reasonable cleanser for cheaper and cream to go with it. I definitely came out the store spending much less then what I expected. But with some good skin products. (Well I guess I really won't know if they good or not until a few more weeks of using them lol) anyway, it didn't stop there. The girl at the checkout counter was extremely helpful. She explained that I could pick a free gift since I had some rewards points and still honored my free birthday gift. I would definitely return again on for that last to counsel me. Once I get her name I will definitely update this review read more

Janel who was the assistant for my 30 min facial is absolutely amazing! She's so sweet and so down to earth. Educated me in the products I purchased and explained carefully of every step she was doing. I didn't feel rushed and she answered all my questions, esp not making me feel dumb as I don't use much makeup. I def will be returning for all my future services through Janel. I left in such a good mood and with clean skin! Speechless at what a 30 min facial did; don't underestimate it! So worth it; I'll spare everyone's eyes from the pic of all the gross stuff that came out. Lol. read more

every time I need makeup appointments or just makeup in general this shop is my go to. they have everything a girl interested in makeup could ever want. When I first walked in a was greeted by a saleswoman who asked if I needed any help or was here for an appointment I told her I was here for an appointment and she sat me down in a chair and got my makeup artist the makeup application was done beautifully and I couldn't have asked for a more stunning result Over all this was an amazing store and I cant wait to book my next appointment with them. read more

SEPHORA - makeup application at this Sephora location!!! - Cosmetics & Beauty Supply Near Me - Huntington Station, New York

Sephora Walt Whitman is my local sephora & most of the time I don't find the service to be the best. However today, Celena helped me and she was fantastic! I can never find a foundation that matches my skin perfectly and she helped me do just that. She was bubbly from the start, skin IQ'd me no problem, and was super patient in testing multiple brands on my face. She knew what she was doing & made my experience 100% enjoyable! read more

I would not recommend placing pick-up orders at this location. I have placed two pick up orders in the past 6 months and both times I was given filthy products that had the seal on the box either broken or missing and make-up smeared all over the outer packaging. Both times, I had to return the item and I also lost out on 500 points used towards one of my transaction as a result (which to be fair is not the store's fault and due to Sephora's increasingly stingy point policy but still annoying either way). read more

The extremely helpful salesgirl/cashier (who also had been dying her hair red for a long time too), gave me some fabulous beauty tips to keep my dry hair looking lush, after she complimented me on my "Hello Kitty" check card. She included 2 samples as part of my beauty purchase. SCORE! read more

Let me start by saying their customer service is not good, I'm not saying everyone but most of the girls don't help everyone and when you finally get someone to help you, they don't have most of the items you're looking for so what's the point of going there if I'm going to waste my time, is not the first time I come here and I can assured you they do not have everything in stock. I guess I'll end up going back to Macy's to shopped my Estée Lauder make up or maybe I'll try Mac since Ulta is another no good store read more

They carry Ouidad products my daughter uses, more convenient than traveling into the city. Customer service seems a bit phony. Very well stocked and large assortment of products. read more

They are rude, not accommodating, act as if your bothering them. I went in for help with makeup and finding the correct shade and was told she can't spend more than 15 minutes with me. I have never had this experience at another store in N J. I won't go shopping at any store again. Lost my business. read more

I showed the cashier the free samples, she said the didn't have Any so they can't honor it. I find this to be a rip off. Don't advise if you can't honor. read more

Snotty staff. Act like they are doing you a favor to answer a question. Go to Ulta instead, staff there consistently pleasant.

Convenient location. Horrible customer service. The staff communicates with headsets, and they watch everyone in the store. Arrogant employees. I love the majority of the products, but the staff is overbearing and not knowledgeable about their inventory. They are definitely overpriced as well. Makeovers are subpar. Ample parking. Returns are a huge ordeal. You're better off ordering online. read more

This store is awesome..The crew that works there are always so kind and helpful. Such an enormous and abundant choice of cosmetics,perfumes and skin care. A special thank you to Tara who goes out of her way to ensure I find everything I need every time I shop there. .She is so knowledgeable and kind and truly knows how to treat a customer. Outstanding customer service.. She directed me to sit at the.beauty counter with Janelle. Janelle made me feel so.comfortable as she showed me how I could look my best and so beautiful. I left there feeling like a million dollars.. very grateful..love this store.. read more

I stopped in inquiring about a natural non-chemical foundation. Nicole the makeup specialist greeted me and suggested I try the CoverFX foundation which is vegan - PERFECT! She was patient, friendly, answered my questions, & took her time and matched me to the correct color shade. After getting in line and getting ready to pay I learned there was a problem with my Beauty Rewards credit I had on my account. It was an issue the manager Tara had to get on the phone with the 1800 dept. I was ticked! Tara managed to clear the whole thing up and was apologetic that I had to wait so long. Although I encountered an issue I left the store feeling that the staff here are excellent at what they do and strived for customer satisfaction. I would definitely come back! read more

My mother went here to purchase makeup. When she asked about a certain flashy eye shadow, the girl working there told her "not at your age", and proceeded to tell her she was too old for their products. read more

Ashley (the girl with the purple hair) was super helpful and polite :) she helped me find the perfect products for my skin, which I ended up loving. Thank you again girl!! read more

I'm never coming back to this location again. The retail staff treat you like your a criminal. Following you around the store and asking if you need help every 5 minutes! I had 3 of them following me around. After spending $300 on makeup , I told the cashier how upsetting that was because I was wearing sweats. Let me shop in peace without assuming I'm doing something else. Terrible experience. You just lost a customer. read more

I will never shop here again! The employees don't offer to help, you literally have to chase down a worker since they are all grouped up and chatting! HORRIBLE customer service, guess I'll have to start shopping at a department store instead. I asked someone for help and she said I will send someone over, 10 minutes later, I walked out of the store, No Thank You Sephora! Shame on you Sephora Staff! read more

I have gone into this store multiple times and have only been treated terribly. The sales associates do not offer help and when you ask a question they send you to someone else. My last visit in the store I asked a sales associate how to use a certain makeup brush and she replied with idk and walked away. They should spend less time standing around gossiping and actually help the customers. read more

This store only employs mean girls. they forget they are SALES ASSOCIATES that are suppose to sell you products, Not make you feel bad for coming into their store. They also don't carry a lot of brands that other locations have. Don't ask to many questions either, you'll get an attitude. read more

Awful customer service experience. I am a VIB (over 900 points). I returned 2 items and asked for my money back per receipt. For some reason computer didn't compute it correctly and worker and manager told me I wouldn't get the correct amount back. Then after worker did something on the computer it calculated it correctly and I got my refund. They wouldn't apologize for telling me I was wrong about getting my refund and instead were extremely passive aggressive. When I asked her to explain why they kept insisting I not get my money back her response was "so you want me to tell you, you were right ? " wtf. Should hire workers that can do math and not belittle their loyal customers. read more

I love sephora and tend to buy all my makeup there but the girls working here are just plain rude. they will either flat out ignore you or follow you around the store. whenever i ask for something, they act like i don't know what i'm talking about and try to sell me something else. samples can be annoying to get as well, as they tend to take 10 minutes to actually do anything. some of them can be nice once they see your a familiar face, but if you don't look "rich" they want you out as soon as possible. read more

Had two bad experiences one was months ago didn't write a review because i wanted to give them a second chance but for one i knew they had a make up program like mac i had asked one of the associates she said there was no such thing so i was honestly furious because she lied there was but i should have told a manager and asked someone then and there regardless went there and spent $250 although the associates help was shitty ok so i go to south shore sephora and they tell me i can get my make up done if I scheduled a make up session and then buy $50 or $90 dollars worth of things which is what i was asking the girl at walt whitman about how annoying right so any how i get on the phone witch customer they offer me a $10 off coupon I'm like what that doesn't add to what it cost to get your make up done so they tell me to call the manager and tell her if she can do a free make up session since it was one of her associates mistake so i call jackie the manager was friendly, understanding and helpful and set up the appointment shes what helped this rating btw because if not they would have gotten a one but she gets 5 stars honestly. Now the associate that did my make she was good she did an amazing job just wish i knew what stuff she used on my face because of what happen next i didnt get her to email or write it down for me. So I obviously went for my free make up session I explained to the girl she was understanding and wanted me to just inform her other manager on duty which I'm ok with which her other manager sheryl or shirley wte her name is made the experience a 1 star because she acted like i was lying and gave me rude faces he whole time and said i would never give a free session for something that was months ago she pretty much made me and my bf feel very uncomfortable we honestly didn't say anything to anyone else because we just wanted to get out of there but she should be replaced so rude of her and unfortunately she is the manager. Finally her and the associate cleared up with jackie the whole situation yeah they even called her and the associate apologized and thanked a buisness the manager came out gave what you can an angry looked and didn't even speak to us and as you can tell by the other reviews they need to clean up shop in this place read more

Absolutely horrible customer service. Make up is not cheap and money does not grow on trees so when I especially am interested in trying something new I like to ask more then one question about the product and see if it's best for me. I went there in the beginning of my mall visit and asked for help about certain bronzes and they were to busy cleaning their make up station ( shouldn't they be doing this before they open? , or even when they close the night before? ) anyways I got a big eye roll like it was totally the biggest inconvience for them, after feeling terribly awkard I figured I'd go to my next choice of a store and come back when I'm done and on my way out... Hours later, same thing ! Same treatment! Same shifty looks same terrible customer service / employees ! read more

I love Sephora and have been a very loyal customer for many years, but this location is a huge disappointment. The sales associates lack customer service skills and are very rude. Management isn't any better. After attempting to shop there several times, I was livid when a sales associate rolled her eyes at me and I was rudely ignored after trying to speak to her. When I finally got a response from the associate, she gave me the nastiest look and asked "what?" After trying to address the issue with management I found that they weren't any better. Management tried their best to discredit me as a loyal customer stating all of their customer spend hundreds of dollars in one visit, and without attempting to listen to what I had to say excused her associate's attitude and behavior as a result of the store being busy. This was hilarious to me as I am originally from the city and if that's what was considered busy then both management and their sales associates need to be retrained. Is good customer service dead in this day and age? I find the employees of this store to be very stuck up and they treat their customers as if they are doing them a favor. Hello employees!!! if it wasn't for our money buying these products you guys won't have jobs. I now would rather drive the extra miles to the Roosevelt field location where the employees there actually treat every customer like a valuable asset to the brand. If there is a District manager, I urge you to have all employees at this location retrained. It is an absolute nightmare at this store. I have been in the financial customer service industry for very many years and I have never experienced anything like I have at this location. Highly disappointed. read more

My daughter and I were just here tonight and I was very pleased with the assistance she received by all of the staff. The woman who did her makeup was wonderful. I think her name was Patti and she gave my daughter a beautiful natural look and didn't pressure her to buy any of the products (which of course we did because she looked fantastic). The prices are high but the expertise of the staff is worth the extra money. We were also helped by a very knowledgable salesgirl when buying hair products. I would recommend Sephora to any teen just starting out with using makeup as well as to adults. read more

their customer service is nonexistant. Everyone is rude and they'll literally roll their eyes in front of you!!! I have never felt so uncomfortable whilst shopping as I have here. I don't think these girls are trained to assist customers, nor do they seem to provide adequate knowledge about cosmetics. Just what hot now and they push products that don't have anything to do with what you're looking for. It's sad because this location has soured Sephora for me and if I can find what I'm looking for elsewhere, I don't even hesitate to purchase. Honestly, I hope they can hire friendlier girls when the store expands this fall. Also don't try to call the store, they'll give you an attitude and hang up on you! read more

I'd like to start by writing that they have a very good return policy. However, this store is so unattractive and the front of the store is cramped. A lot of the samples have been ruined by customers and some are missing. I opened about 8 YSL samples and all the brushes looked smashed. I bought a lipstick and when I got home realized that it was opened and used, perhaps that is why they have a good return policy. I know its important to have the most expensive items in the front, but I don't appreciate buying a $36 lipstick that was already opened. The manager seemed to have no interest in the store or the employees. Even though I hate salespeople, I prefer to buy my cosmetics in a more controlled environment. Who wants to buy lipstick that has been touched by other hands. Sorry for making this review so long, but this store doesn't seem consistent with a store on the north shore of Long Island. read more