Worst Sephora. Lack any ability to help their customers and are rude. Don't waste your time coming here.

This is my favorite Sephora in Houston! It's always well stocked, clean, and the staff is friendly. If parking weren't so annoying, I would come here more often (that's probably a good thing...) I usually try to go in the morning on a weekday so that it's not as crowded and parking is easier :) read more

Will never go there again. I asked three people what their recommendation was for me and my skin tones and they were the most unhelpful group of yuppies I have ever come across. I'm not sure if it was because I didn't look like their regular Rice village upscale client they always get rolling through there, but it was completely insulting. If I were the manager I would advise that you pay more attention to gaining NEW customers, because that is the most valuable task of a business. All I saw was caddy uninterested women gossiping in the corners of the store. Not one person asked me for help or if I needed to try anything out. I'll take my money elsewhere. read more

I love sephora but the staff here just kept trying to hand me over to the next person and then the next person and had me waiting until they just forgot about me. They saw me waiting but then they would just go on and help the next person. Made me leave and did not buy anything there. read more

Rude service with mostly aloof sales people standing around in groups chatting. I wasn't greeted when I walked in, nor did I get any help for atleast 10 min while looking for a contour/ highlighter combo. The guy that was sent over to help me had major attitude and was condescending when I wasn't sure on what type of highlighter I wanted. Excuse me...but aren't the so-called 'color specialists' supposed to helpful and knowledgeable about the products? I told him I didn't want his help and he walked off. I reported him to the onsite manager Dede, and the corporate office. In the end Dede was able to help me find what I needed , but I will not be shopping at Sephora in the future. There are too many other competitive stores and brands. read more

Their phone lines are the same -ignore the ring! I am very much surprised how many people criticize this business as I always do. I feel completely transparent in this shop as I walk the aisles and see assistants everywhere but they just don't see me! The shop, itself, is very convenient. I wish it is self-serve type. I find everything by myself but had to wait in the cashier line :( read more

I frequent this Sephora since it is close to where I live but I have been disappointed the last few times I have gone to this location. It seems that every time I am there I am not acknowledged and it's hard to get help with anything. Also, on multiple occasions they have closed the store way before closing time, which I find very inconvenient for people who have normal 8-5 jobs. read more

I just wish the rice village carried the same brands that the galleria store does. Galleria has more brands.

I love this location because it saves you the trouble of going into a mall! The staff is always nice and their stock is well kept.

Really love you guys, unfortunately I'll never shop at this location again since the parking meters went up.

I rather come to this Sephora instead of the Galleria location. This Sephora provides great customer service. I came in here looking for bright pink lipsticks and the staff was so friendly and patience with me. Great place but the parking sucks. read more

I only go to this location because it is near where I work but I find the sales associates to be rude. They are not helpful at all. I have only be here several times but will try to avoid this location in the future. read more

I've been coming here for over 10 years now! I absolutely LOVE this specific location. I've gotten my makeup done by Derrick and I highly recommend him for any and every advice you need for your makeup. I've tried multiple foundations from here and I love them all. They are so helpful with picking out your perfect foundation. Also, the skincare section is so awesome. They turned me on to an amazing eye cream and helped me understand where I was dry and what kind of complex my face has. No one has ever been able to do that before. Sometimes they don't carry older products that have been out for a while but they are super helpful in directing you to purchase them online in the store! I've lived 3 miles away, 10 miles and now over 40 minutes and I will always make the drive to this location because of their exceptional service. I'm a rouge member and it's always nice that they offer for you to use your points to get free gifts for yourself. :) read more

Great customer service at this particular location. I walked in, asked for a sample, and lo, I received a sample without any pushing of products or hint of resentment. Also, the sales associate went out of her way to help me in locating what I needed...again, with nary a complaint. I have been to other Sephora locations which have told me to my face that they don't give out samples. So...there's that. Loving this Sephora over the Memorial City Mall, First Colony, and the Galleria locations. Keep it classy, Rice Village. read more

For the most part, I try to avoid Sephora in Rice Village, and go to the Galleria store even though Rice Village is more convenient. Why? The workers at the Rice Village location are rude, condescending, and not helpful. Sure, not all of them are, but most that I have encountered seem to have a "better than you" attitude. On the other hand, the Galleria Sephora employees have always been super helpful, cheerful, and in general, more professional. Can't imagine why there is such a vast difference in their attitudes, but there sure is. read more

I came in on a weekday and the store was pretty dead. I had never been to this location before, so I had a little trouble finding the section I needed to go to in the store. I was clearly looking lost while walking around, and not one employee asked me if I needed any help. Now, I know if I really wanted help I could of just gone up to one and ask, but I guess I'm used to the better customer service at Memorial City Mall and First Colony. Every time I step foot into either of those two locations I am always greeted and asked if I need any assistance. My whole time at this location, not one employee said a word to me. When I finally found the Kat Von D section, there were literally two employees right beside me just standing there talking to each other about non-work related things...Still neither asked if I needed any help. I looked around the store to see if other customers were being helped or spoken to and it looked like I wasn't the only one being ignored. Luckily, the lady who checked me out was actually nice. Wasn't the worse customer service I've received but I've definitely received way better service at other sephora locations. read more

My experience at Sephora has always been pleasant. The staff is nice and helpful. I've enjoyed getting my makeup done but this last time was the worst. They have change it where you pay a flat rate now($60), whether you buy makeup or not. This would be okay if you could pick your artist. Well you CANT. I was told the makeup artist are certified. My artist was very nice however I did not like my makeup. She tried but I just told her it was good because I was frustrated. But because she was nice, I'm not mentioning her name...... I really could have done it myself. I'm not pleased with this new policy. The old policy was much better, at least if you dont like your fixed makeup, you have your purchased makeup to enjoy. I walked out with no makeup and MY FACE looked bad. If I cant pick my artist then I will no longer be visiting Sephora. This left a bad taste in my mouth. FYI I requested Darius because he knows exactly what you want. Anyway I'm really not happy having to write this review because I enjoy going there but I feel people should know...Sephora it's best you rethink this new policy, at least let the customer pick their artist. read more

I had my makeup done at Sephora for my engagement photos and they did SUCH a great job! The staff was friendly, knowledgeable, and incredibly talented! It was a very fun visit and my makeup looked beautiful when I left. It wasn't too much makeup and it wasn't over the top which I appreciated as I typically do not wear a lot of makeup. I would highly recommending stopping by if you need to have your makeup done! read more

I work in Rice Village so I visit this Sephora location often. Only once out of the 20 times I've been to this store has anyone ever acknowledged and assisted me. I work in retail so I know what proper customer service looks like. If you need make up, I suggest going to another location. read more

I love the Rice Village location of Sephora! Other than the fact that parking can be tough sometimes (there is a small lot in front and limited street parking), it is pretty easy to run in and grab something without taking forever. I always prefer to shop at this location as opposed to parking at the galleria and walking through the whole mall to get to their store. There are always plenty of sales people there to assist, and I have never been disappointed with the products they recommend. And though you can try the make-up on there, I always like to try it on at home with my own brushes, sponges, etc. They have an excellent return policy- if something doesn't work out, you can return it for a full refund with the receipt. Makes my life easy breezy! read more

This Sephora is my go to because it's so close to where I live and there is tons of natural lighting available. They have a lot of prestige brands and a knowledgeable staff that is willing to give you the attention that Sephora is known for. They always have the advertized "point perks" in stock. My only complaints are that parking and attention from reps can be sparse during peak hours. Go at an off time to get a good parking spot and one on one attention. read more

Such a great customer service ( I feel bad I don't remember name of 2 associates that helped me) Sephora in Galleria!

I know all Sephora locations usually have helpful employees, but this locations has always had the MOST helpful workers. I come in quite often, and I've always had employees available to help no matter what time I come in. What more do you want? I've gotten help with color matching, opinions, gifts, and I've even gotten a few samples to try out when I wasn't ready to commit to a more expensive product (come on, Becca!). Needless to say, this is my go to Sephora. read more

No parking available. You have to circle around alot. Store is very nice with great products. Pricey.

I was here last Saturday evening. I felt like there was too many shoppers and not enough help. I was asked several time if I worked here. To my surprise, I found the consultants hovering in packs of three to four. I know when someone is interested me and not. To ask if I'm finding things ok and you never stop walking is a clear case of "I'm just asking cause a suppose to". read more

This Location is full of friendly and helpful associates. I work next door to them and whenever I see girls after they get full face makeup, it looks very good. I love the rewards system at sephora way better than at ulta. My only issue I've ever had with them is trying to get in and out in the evenings..it's a zoo. read more

I confess I am a sephora junkie and this one is my favorite store . Super nice friendly staff and plenty of them to help you out . Alvin is my guy here , gives great advice and does fabulous mini makeup's read more

This place has the worst customer service ever. I stopped by on a Monday afternoon. It wasn't too busy but I was told all associates were helping customers so I waited. About twenty minutes later I asked for help again and was given the same answer. This time they took my name and said someone would come look for me. Another twenty minutes later and nothing. Employees seemed to be walking around on their own and talking to each other in a corner....I had some simple questions but after 40 minutes of patiently waiting I walked out and drove to their nearest competitor where I was promptly helped. Will not be back to this Sephora. read more

Just like any female, I love Sephora but just not this location. They are always out of products and they never know when their new shipment will come. So if you're looking for the top item that everyone needs, you might have to wait awhile. I recommend going to the Galleria or Memorial Mall instead. I never had luck with this store. read more

This Sephora, in terms of having the products you want, is fine. It's smaller, but it's fine. This store is serviceable, and if you need something, they'll probably have it. Hence, they getting stars at all. I've got to take 1 star away for the parking situation. It's nothing they can help, but it's awful and makes the process of going to this Sephora a difficult one. The other two stars are deducted because the people who work at this location are just so incredibly unhelpful. I found one helpful person who worked there...one single person who knew the products well enough to help me find something I wanted. Unfortunately, she worked almost exclusively in the fragrance department; once I was finished there, she handed me over to someone who was supposed to be one of the makeup specialists. I should have been a dream to someone working on the makeup side... I had a few specific things I was looking for, but I had a big budget for the day and was open to suggestions for new products on which to spend my money. Basically, she was going to earn Sephora some easy money. What I encountered was such a blasé and (honestly...this is the most accurate adjective, not trying to be mean) vapid saleswoman, that I was just frustrated. I asked about liquid liner, and you would have thought I had asked her to run up 10 flights of stairs to fetch me something... she seemed so inconvenienced the entire time she was helping me. When I asked about what products they had in the store that she was excited about, she just didn't have any suggestions, and shrugged it off in an, "I don't know" sort of way. I just gave up and went looking on my own. I spent another probably half of an hour in the store. Every sales associate I spoke with (most of whom were either standing around and not doing anything, or talking in a group with other employees... i.e. not at all interested in helping customers) were unhelpful. I asked about a retractable brush with which to apply translucent powder (retractable so I could keep it in my purse), and the girl started pointing out brushes that didn't have retracting capabilities. When I reminded her that I needed the brush to be retractable, she pointed me in the direction of some decent retractable brushes for, say, blush, but nothing good for full face coverage. When I pointed this fact out, she just sort of shrugged and said she didn't think they had anything like that. When she walked away, I managed to find a brush exactly like I was looking for in the Smashbox section. Overall, if you need to run in to get something to replenish your normal makeup collection and don't mind dealing with Rice Village parking, go for it. They'll probably have it. But if you want any interaction with sales associates whatsoever, save yourself the headache and go to the Galleria. read more

Might as well go back to shopping at MAC.Since the customer service is horrible. I was waiting in line and had to hear a conversation about the cashier a blonde Asian, talking about her personal life. Not being very friendly with her customer. I was passing thru a isle where a employee was helping another customer. Not a problem, But I needed to get through. I said excuse me 3 times. I finally for the fourth time raised my voice and shoved my way through him. Online shopping for Sephora from now on. Parking is a hassle too. read more

This Sephora by far is the worst. For starters the Store Manager Bernadette is rude and not helpful. She follows you around yet does not help you locate provide at all. Most of the employees are no help. I would recommend NEVER going to this location. Poor customer service and the store manager (Bernadette)has a horrible attitude, very rude. I will be reporting her to corporate. read more

The customer timer service here was horrible. All employees ignored my presence. I was standing in line to get color matched and after the lady in front of me was done getting matched and I had been standing there for 7 minutes or so the employee just walked away like she didn't see me. The only reason why I added another star is because the cashier was nice. Will not be returning. read more

The sales staff at the Times Blvd. location is terrific and prepared to give honest and very helpful information and point out products you might not have thought about. But every time I go in there the cashier is too busy talking with a co-worker to accept my money. I usually stop on my way to work and don't have time to wait. I want to pay and get out. This is true at the Galleria location also. Always way too many people in line while cash registers are empty. Sephora does a great job with products and with sales staff but they don't do a good job when it comes time to pay. read more

Love sephora no matter what so the fact that there's one that'll be in walking distance is great! They helped me out with all the questions I asked about products ( and I ask a lot!) and were really friendly. I just started to really like urban decay so it's good I can find it here! Also the sample products are great and one of the reasons they've always been my favorite is the return policy! Really excited to be moving near rice village! read more

I had a make over with Jesse at this Sephora. I wanted to get a feel for how I wanted to wear my make up at my wedding and I also wanted some tips on how to do my own make up (because I know next to nothing about applying make up). He listened to my questions and delivered exactly the look I was interested in. Just absolutely wonderful! I plan to go back again in the future to get more ideas! read more

I like this location because you don't have to walk through an entire mall to get to the store HOWEVER I'll be avoiding this one from now on because of the rude sales associate who is extremely short and looks like she has her face smashed in. Sorry that's the only way to describe her. I was waiting in line for like 15 minutes and because it wasn't exactly clear where the line was forming she yelled at me to "GO TO THE BACK OF THE LINE" while people who had barely been standing there for 2 minutes got to check out first. Not only that, but as she walked away she was muttering curse words and insults under her breath. Not sure what this store's standards in customer service are but I can guarantee you I won't be going back to this one. read more

I'm a pretty frequent sephora shopper and this is by far the worst experience I had at a sephora store. First of all, I was unaware they close at 7pm, and I walked in maybe 6:40ish...no one greeted me or even bothered to offer any help, when my friend and I asked for a sample they immediately gave us an attitude....way to stereotype huh?!! then that same woman told me she was busy with somebody else and that she will come back, not before rudely saying "the registers are open if you are going to buy something"....I guess she assumed I was there to waste their time....it doesn't end there....once my friend bought something their attitude changed....they were all smiles!!! My friend forgot to ask for them to honor the parking ticket so we walked back and the door was already closed, my friend knocked and one of the rude ladies opened and closed the door right in her face without even bothering to say anything. What a crappy customer service, I guess they judge by looks and hate their job. Go work at a toll booth if you can't stand people!!! First and last time I come to this store. read more

Usually I don't bother to write reviews on this app, at that a BAD review but wow this location has horrible customer service! I went in on a weekday so it was very slow and I saw a employee just literally look at me up and down and walk away so I brush it off and keep looking then I turn the corner and see two employees once again just look and me and continue on with their conversation (don't know if it was work related or not because I didn't care to listen at this point), so I continue to browse just taking in the beautiful store, and again I see two more employees talking behind me while looking at some products then cut in front of me and I STILL haven't been acknowledged. I was very disappointed at this point and just left this store. Obviously I could of walked up to someone for help but working in retail myself actually in Cosmetics I know to ask everyone I see if they've been helped or need something, etc. I walked down to Mac Cosmetics and immediately after walking in every employee in the store that I made eye contact with acknowledged me even after being helped they made sure I was okay. This made me feel very appreciated I will definitely be returning to Mac Cosmetics in Rice Village and will not go back to that Sephora location! Hopefully the next Sephora I shop at isn't the same! read more

Went in to pick up a couple of needed items and the sales reps were very pushy and then became very rude once I told them I was alright and did not need help. The cashier was extremely rude as well and did not even respond back when I wished her a good day. Will not becoming back to this location, plus the parking is horrible. read more