Your experience at this location will vary greatly depending on who is working there. Most of the young ladies there are very sweet and helpful. But if you have the misfortune of coming in when one particular woman is working then you're better off walking an extra couple of minutes to the main Sephora store in the mall. This lady will go out of her way to make you feel uncomfortable and unwelcome.
Yesterday, I came in for a return and unfortunately she was there. No avoiding her this time. She had to end her personal phone call to help me so perhaps that was already a strike against me. As expected, she made the simple refund process difficult. I did not have the receipt for the item which isn't an issue since it takes 5 seconds to pull up your beauty insider account to verify the purchase. She made me swipe various credit cards to see if she could find the item. Nothing. She then entered in my beauty insider number. Nothing. She plugged in my phone number. Nothing again. Confused I mentioned that perhaps because I had purchased two of the same item in different colors that day that maybe the associate scanned the other item twice. She pretended to not see or understand what I was saying until finally, after about 10 minutes of trying different things, I pulled out my phone to pull up my insider beauty account myself. As soon as I did this, she agreed to just refund me as if it were a courtesy. I found the item on my e-receipt in two seconds and told her it was there. She pretended to only just notice it too.
Had I not pulled up my beauty insider account myself , she would have dragged this on continuing to suggest it was never purchased or was purchased over 30 days ago or just deny the refund. This is typical petty behavior of hers. She makes every visit to the store painful. read more