I was 15 minutes late for my makeover but they graciously still fit me in. Sarah worked on my face and i looked beat beat . Highly recommend her and this location read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Folsom, California

Ive definitely experienced better customer service at other locations. The last time I visited this location, I wasnt greeted or assisted in any way. I had to seek out help at one point.. with one other customer in the store and several employees this is quite unacceptable. Not to mention a lot of the things I wanted to purchase were out of stock.. bummer. Wont be back. read more

Amazing customer service!! Every person who works there is so helpful. They let you browse before approaching to ask if help is needed. I just told my beauty need and what I was hoping for in a concealer and foundation and gave me some options and tested on me. I love that they don't push one brand, they listen to what the guests are looking for in product. read more

There's something about Mary...This sales associate is exceptional. She went above and beyond to help me and my daughter find the makeup products we were searching for. With over 20 years in the field, she is an expert color consultant and provided amazing recommendations for perfect colors for foundation, undereye concealer, and blush. She maintained excellent infection control standards as set by Sephora throughout our interaction. Her demeanor was friendly and positive. She was attentive and helpful without being the least bit pushy - she made us feel comfortable and not rushed. She encouraged me to apply for a Sephora Visa card to get 15% off on the spot and explained the benefits - I set up a rewards account as well. I was trained in customer service with Nordstrom, and I can ascertain that Mary was following the same high standards. Sephora is fortunate to have her as an employee, and I hope that she is being well compensated as she is an incredible asset to the organization. Much gratitude to Mary for making our shopping experience so easy and such a pleasure! read more

First off, let me just start off by saying this is the BEST location to go for when you need that retail makeup therapy fix. The ladies there were so kind and accommodating to any of my questions. I was having a rough day at work so I decided to come here after my shift and let me tell you those ladies who work there lightened up my whole spirit. Especially their shade expert her name is Alayna. :) I had the best time shopping and talking with her through my time shopping here. She helped me find my perfect shade and showed me all around the store. She's so pretty and her personality just makes her even more beautiful. Great job Sephora and the manager who ended up hiring her. I'm so appreciative that I came to this store. I will be definitely coming back again :) read more

this is my first review ever. i came to this sephora around 3:00 pm. i was shocked by how rudely I was treated. I asked for a perfume and was rudely helped. The lady was talking to her ear piece and then hands me the perfume w out a word. Even at the end at checkout there was a lady with a mask on and she didnt even say hi she just stared at me. I told her what I wanted with my sephora points and as i was talking she turned around and said something to another employee. I dont care if a coworker interrupts or whatever like ? wtf i felt so uncomfortable. read more

Natalie & her amazing team helped me find an applicator for the Milk Makeup skin tint that worked after what, 30 mins? They sat there forever helping me try to pump one that would dispense product because I was dead set on that foundation & the applicator wasn't working on any of them, they were so sweet and patient. Thank you guys for waiting it out with me (: read more

They do not honor their return policy, especially after COVID. Shop at Ulta instead. They honor their return policy. The manager is flip and rude. read more

This store gets it. Even though we live in Roseville, the service is so piss poor in that store, it's worth the extra hour of travel to come with my wife to this store. The staff is always friendly and happy to help customers here. I'm sure it's the management at Roseville and I wish the Folsom management would take over the Roseville store because they actually know how to run a retail store and service their customers. read more

Great Experience at this store!! Britiany, Melody, Mary all did amazing jobs with makeovers for me and my friends! They were attentive and accommodating to our needs and willing to do a few tries to get it right. Everyone in the store was great and while the store isn't the largest it had a great selection and felt very welcoming! Thanks to everyone for a great time! read more

Went into Sephora today to purchase a new foundation. I was greeted by Ann who helped me pick out the perfect foundation and color matched me. I continued to tell her about my under eye dryness where she proceeded to direct me to kiehls under eye cream. Ann was very product knowledgeable and friendly,along with another girl who rang me up (forgive me for not remembering her name) but I just had to acknowledge the amazing staff here,for how busy they were they never once made me feel rushed and went over and beyond to answer any questions I had. I will definitely be back!!! read more

Best makeup store experience I've ever had. The wonderful people who work here have been so friendly and helpful. They welcome you as soon as you walk in but are never pushy about it. It's the perfect energy. A++ read more

Soooo happy I stumbled upon this grand opening celebration. I was thankful to have met Zeke who was very knowledgeable in the Thomas Roth skincare line. Zeke also helped me with some urban decay makeup products as well. They had a DJ and were serving champagne & deserts it was quite a treat. I also received a bag with purchase. I will definitely be back. read more

Wow! I can't say how amazing my experience at this store was. From the second I walked in, I had multiple employees helping me. Everyone was so accommodating! I have fallen in love with Sephora, and don't think I'll be going back to Ulta again. Shy, the manager, was so sweet and helpful! Thank you for all of your help, ladies! read more

Avoid this store like covid. Rachelle, the manager, is horrid. She's rude, condescending, belligerent, ignorant and should not work in service. I have filed a formal complaint against her and will make sure this lady does will not treat others this way again. Ever. I have never had anyone speak to me the way she did in my entire life and I will not stand for such belittling treatment, by anyone. Do not shop here, do not allow anyone in "management" to treat you like a second class citizen. I will follow through with my formal complaint with sephora HQ. read more

Today was the first day I went to the new Sephora location at Palladio Parkway in Folsom. I decided on booking a makeover in advance. I showed up 5 mins late worried that they might have cancelled my appt. luckily they were ready for me when I walked it. I was greeted by a friendly and beautiful makeup artist names Sarah. I was so excited because she had everything all ready for me. She check out my shopping history so she knew exactly what I liked and what colors I wear. Sarah asked what look I was going for with my makeup and nailed it. Every time I go to Sephora for a make over I always learn something new and find a new product I can't live without. This time I learned that "Fenty" is launching a new concealer line which I'm ecstatic about... also my new favorite lashes are the "Samantha" lash by Huda. Yet again Sephora exceeded my expectations. Sarah was wonderful and my make was flawless. Thanks again! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Folsom, California

Use to be a great store but now with covid the workers are basically useless they can't apply makeup they can't color match, they just yell at you for touching anything or taking your mask down to color match your skin. All for a 99% survivals rate flu... when will this nightmare end and business go back to normal. I wouldn't mind covid rules but when they just stalk you at every corner and yell about the mask and trying in colors on my hand it's ridiculous. read more

Wow.. just wow. I was looking at some of the mascaras they have out on display here. I was picking them up just to look at the outside of them and a girl behind the register told me not to use them. When I told her I wasn't going to open them, she said "you can't even touch them".. lol. Hey, here's an idea: put them away if you don't want anyone touching them! Also what an incredibly rude thing to say. Great customer service. read more

Love the fact that they've opened a Sephora in Palladio! The girls that work there are always helpful. Shy went above and beyond being helpful in trying to help me match a lipstick shade I wear that Sephora had discontinued. I've had great service from other workers there too. The store is clean and well stocked and if they don't have it you can get it shipped free. I love the new location as I'm always in the area and don't have to commute an additional 35 minutes to get to another Sephora location. read more

I have never felt like anything short of awesome at every Sephora I have ever walked in to. It doesn't matter how much or how little I spend, I am treated as though my business matters. The staff are always friendly, helpful and knowledgeable. This Folsom location is no exception. They went out of their way to make me and my friends feel excited about leaving with make up. Make up is fun and everyone should get to play with it. Sephora makes it accessible and fun. They will ALWAYS have my business! read more

Extremely friendly staff, made me feel so comfortable and helped me find perfume I was looking for. Really appreciated it I'm a very happy customer read more

It's about time Folsom got a Sephora!! The people that work here are amazing and helpful! I've been in 3 times since it opened. The only reason I didn't give it 5 stars is because they need to get more luxury brands in store. They have a ton of high end but the Folsom store deserves the best of the best brands! needs Charlotte tilbury, Natasha denona, ysl, givenchy, & Armani read more

SOOOOOO happy Sephora is finally in Folsom! The staff is very friendly and completely willing to help you find whatever you need.

They took back a lotion I purchased in another city with a smile no questions asked. Excellent! Pricey but I'll go back.

Everyone at Sephora is very helpful and nice. They have a wide selection of products, and it's a wonderful place to buy Olaplex products.

When I went in the store all the ladies working were so nice and knowledgeable. They really took their time to help me find what I was looking for. 10 out of 10 would recommend this location to anyone and everyone. read more

I'm glad this location is taking safety precautions with sanitized bags in between customers, limited customers inside the store, and wearing masks. I was greeted by a very friendly lady who seemed to be a manager which let us into the store and handed us a sanitized bag. They asked what I was looking for, and sent me over to a sales rep. which brought me to my desired makeup brand. I asked her what else she recommends and she had let me know. Then, when done shopping and ready to check out she pulled me from the line because I am paying with card. I asked her if I could redeem a birthday gift which she either didnt hear me or ignored. Not a problem. The issue we had was her attitude checking us out, and snatching the bag out of my hands with my product inside. My fiancé and I both got a rude impression off of her and she seemed to be in a sour mood. Not a good look for a beauty store. I myself am Licensed in CA and I also work in the beauty industry, and this was not a good look for her, or the store as a whole. I understand not wanting to work during a pandemic, but you don't have to be negative or rude when speaking to customers. read more

I was helped by a woman last night who's name I unfortunately didn't get, but has easily given me the best customer service I've ever received in a Sephora. Everyone is pretty polite who works here, but she was really genuine and attentive with my newfound dry skin. I've been on spironolactone for acne treatment for two weeks and it's been wonderful, but turned my extremely oily acne prone skin into a lovely, clear yet DRY desert. After explaining the side effects of cracked, bleeding skin on my lips/face/neck and the chemical burn sensation of a drug store moisturizer I used to love, she recommended a product that not only hasn't burned me, but has totally restored my face overnight. For my lips, she recommended a product they didn't even have out on display yet and is the best thing I've ever used. I definitely felt she went above and beyond because she couldn't just named some brands and left me to my own devices, but she took into consideration my side effects, the products I'm using for my skin, and walked through all the ingredients that are known to help my situation and hand picked some for comparison. I'll have to update this with her name if I ever find out what it is! read more

Okay well i don't know where to start first of all i was just in there today and I've never felt so close to workers they will talk to you about the products and not act like your wasting their time i got asked 3 times when i was in there if i needed help the i would totally recommend this store very easy to find stuff and lovely workers read more

Very nice girls but so annoying! Every corner I turned there was a sales rep there asking what I need. Every sales rep gave me different recommendations so it was VERY VERY confusing. They would recommend a product then say "would you like to buy this right now?" And when you say "no I am still shopping around" they will say "ok I can hold this up front for you." Like WTF ? If I want it I will put it in my shopping bag. Lol. Just so much pressure there it is VERY uncomfortable. So uncomfortable my friend didn't even want to shop alone. Not sure if they thought we were trying to steal or what, but I just bought my stuff and left. They are sweet just just fucking annoying, I understand you are trying to sell but FUCK let me shop if I need help I'll ask don't ask me 10x from EACH sales rep. GEEZE ! read more

Today I came to Sephora in need of some make up for my upcoming wedding. I was really nervous, being a make up newbie and with COVID concerns, but Mary was an absolute QUEEN and made getting my products so easy. She was able to recommend the PERFECT shade of foundation, which is extra impressive since color swatching with products isn't an option right now because of COVID precautions. Mary made me feel really special and taken care of in a time when being a bride is bittersweet. Mary is officially invited to my wedding. read more

Went to Sephora this evening about 8:10. Usually the employees will acknowledge you when you walk in and offer to help within a few minutes. I got zilch. Was searching for items for 25 -30 minutes, yet no one offered to help me. They just kept walking by and when I turned around, they were gone. Customer service is usually better than this but it was really lacking tonight. Very disappointed. However must admit that I was wished a good evening as I left the store empty handed. read more

I am so happy to write this review. I went in looking for a new foundation and didn't really know where to start. Lauren helped me so much! She showed me all of her favorite products and ones that she personally uses. She didn't rush me at all and didn't stop until she found my perfect match and exactly what I needed. She took the time to get to know my skin and what would be best for it. I cannot thank Lauren enough and I am so pumped about my new foundation!! She rocks!! read more

The staff is super nice/friendly here and very helpful! I just went in for my normal perfume but the girl was still really nice in trying to help. Everyone I encountered couldn't have been more nice :) read more

Love this Sephora!! It's the BEST one out of all of them. The manager and team are always super friendly, helpful, knowledgeable and store is very clean. They truly go out of their way to take care of you. read more

5++++++++, I have been searching for awhile and having such a hard time finding the perfect red lipstick because it all turns orange or pink on me. The floor manager at Sephora, her name is "Shy", greeted me at the door and directed me to one of her sales people. The salesgirl tried several red shades on my arms and lips and we were not having any luck. As the salesgirl started to lose interest, the floor manager, Shy, was right there to direct me to another salesgirl. More red shades were tried but didn't work. As that salesgirl moved away from me, Shy saw me lingering by the front door. I was determined to find the right color but I really needed help and I needed someone patient. Shy approached me with 2 different lipsticks. The first red turned orange on me but the second color, Hourglass Icon lip, turned the perfect red on me, Snow White red, even though it swatched a violet color on my arm. I really appreciated Shy for not giving up on me. When the other salesgirls gave up, Shy was right there determined to help me. THANK YOU SO MUCH SHY! I finally found the PERFECT red color and it is all Thanks to you!!! This color lights up my face and makes it glow like I'm wearing blush, but I'm not. I didn't expect this much help because at Ulta they are TERRIBLE at helping....if fact, I went to Ulta after Sephora and got brushed off by the saleslady. No more Ulta for me!!! I will always go when Shy is working. :) read more

So happy they opened a location near me! Absolutely love Sephora, when i came in i was greeted by multiple sweet employees, and i met Lauren in skincare and she changed my life!! I have struggled with acne for majority of my life and the products she recommended have helped my skin so much. I also had questions about what foundations would work well with my skin and she showed me multiple options that i really liked. If i had a question she was more than happy to answer and knew what she was talking about which is what i look for with workers in these types of stores! I trust Lauren with what she recommends and will most deff come to sephora seeking her help!! read more

Sarah is an amazing help with makeup! Went for the first time and I will definitely be back. Great products and knowledgeable staff!