I had such an amazing experience at MAC thanks to makeup artist Sossy Rost! From the moment I walked in, she was warm, welcoming, and genuinely kind. She took the time to listen to what I was looking for, answered all of my questions, and made me feel completely comfortable throughout the entire appointment. Her knowledge of the products was incredible, and she helped me find items that were a perfect match for my skin tone, style, and needs. She also did my makeup, and I was absolutely thrilled with the results--it looked beautiful, natural, and made me feel so confident. What stood out most was how patient, attentive, and personable she was. She never made me feel rushed and truly went above and beyond to ensure I had a great experience. Exceptional customer service like hers is rare, and she is a wonderful representative of the MAC brand. Thank you Sossy for making my visit so enjoyable. I can't wait to come back and work with you again! read more

Immediately was greeted by Sossy when I walked in! I went in casually to browse for some lip products and walked out with a completely new day to day lip combo. The MAC employees at this location are genuinely so kind, helpful, and knowledgable. MAC has the best lip products, always worth stopping in. read more

MAC products are top tier to begin with, but I've always noticed that the best staff seem to be at the Folsom location. José welcomed me right away and truly understood which products would work best for my skin tone and which ones he personally recommended. I also had some points left, and José helped me redeem them for additional items, which I really appreciated. Thank you. I'll definitely be coming back soon! read more

This location in Folsom is free standing and there is a lot of convenient parking. The sales associates were very helpful in finding a matching foundation for me. They were very knowledgeable and gave great tips on makeup application. read more

Talented and caring staff! Amazing services, friendly ambiance with smiley faces. Everyone should visit Mac Cosmetics in Folsom Palladio.

Can you say, five star service? I called and asked if they had fleshpot lipstick available in the store and they did. I went right in. I went in with my daughter and we got immediate attention and help from Alex. Alex knew the information about every product in the store, and had some great recommendations. She also gave some freebies to my daughter. She was kind, genuine, and didn't pressure me to do anything. She told me about a new eye cream that's available, but I had told her that I have one that I already like, so she didn't pressure me to buy it, but did give me a free sample. Thanks!! read more

Honestly, the customer service here is top tier. I came in not having any clue for what I wanted. I had a lady helping me out but it was clear she was new. Whom I assume is the manager, came and took over, gave me amazing recommendations. The computer system went weird and it caused me to wait quite a while for my transaction but I was not in a rush. They threw in a bunch of free items and kept thanking me for my patience. I felt very welcome. read more

I had a fantastic experience with Jasmine. I booked a 30 minute appointment a week before I came in. I chose an early weekday appointment to be sure things were quiet. I got all the time, attention, and input I was looking for. Jasmine was a pleasure and I feel fortune I got to work with her today. read more

I have been using Mac products since the early 1990's. Today, I shopped at the Folsom store and had the best customer service ever. I didn't get the salespersons name, but he was so helpful, kind and fun. I bought more than I planned since he let me know it was 30% off today. He helped me find the perfect color for a red dress (I don't usually wear red, but have an event coming up) and gave me samples to use for my upcoming travel. I've shopped many Mac counters in the Bay Area, Nordstrom and Folsom and this was hands- down the most enjoyable and productive. I didn't get his name but the receipt says cashier #1729470. read more

First I want to start by saying I use A LOT. Of different brands throughout my years .. Mac is always a go to for me ,and I love their customer service .. My yelp today is about my wonderful experience at the Folsom Palladio .. Holly!! Did you hear me HOLLY IS AMAZING !! First - she multitasks like it's no body's business.. Second- she helped me for 2 hours!! You heard me right , 2 hours .. I know "that's her job" however I've NEVER had someone in makeup be that attentive to me Lastly , I think we're pretty much besties by now , and I will tell everyone about her and her sick makeup skills Holly if you're reading this , thank you read more

I have been to several MAC stores and this is by far the BEST one I have ever been to. I love the customer service and I love every time I have gotten my make up done here. PEY and Abby are amazing make up artists and I definitely recommend them to turn your face into a masterpiece. They turned my face into a masterpiece and trust me - I DID NOT WAKE UP LIKE THIS. Also PEY recommended some nice Mac products that I would have never thought to use but I really like. For example, the strobe light cream gives you that glow that I've always wanted. And it came in a gift set with the setting spray for only $19 plus 20% off sale... say what?! Thank you PEY & Abby - I'll be seeing you guys soon !! read more

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I had a very poor customer service experience here last Thursday. I had booked an 11:30 appointment and was advised to arrive 10 minutes early, which I did. When I arrived at the store there was a dark haired woman working with two other customers. When it was my turn I told her I had an appointment and she looked at her watch and said well it's not quite time yet, I'll be right with you. In the meantime another employee with blonde hair came out from the back room and did not acknowledge me. Two other customers walked in the store. The woman with whom I spoke to regarding my appointment started waiting on one of those customers. She encouraged the woman to sit in a chair so she could try some products on her --knowing full well that I had an appointment and was just standing around. I got my phone out to see what time it was, and the woman who was working on the customer reiterated that she would be with me in maybe five or so minutes. This was now 27 minutes after I arrived to the store. I felt like Julia Roberts in Pretty Woman when the shopkeepers wouldn't give her the time of day. I ended up walking out and went to ULTA where I was immediately greeted and helped. An hour after I originally walked into MAC I received a phone call from the woman I had been speaking with. She told me no one is in the store any longer and could I come back?! Hard pass. Anyway, I HIGHLY recommend ULTA which is right across the street! I was able to get products from different cosmetic lines applied. I felt like a million dollars and made a sizable purchase. Thanks, ULTA! read more

Very Disappointed!! I've been buying Mac pro liner for many years. I had purchased a Pro liner but didn't use it right away because I found a 1/2 pencil in the drawer. Came time to open the pencil I bought but as I tried to apply it I found that it did Not glide on. I stretched my eyelid and kept pressing and it just didn't go on. Anyone ever using the Macpro liner knows that it should glide on. I went back to the Mac store a Palladio in Folsom and asked if I could exchange it for a new one because it was dried it out. The associate asked for my receipt which I did not have because I've used this product for years and know there's no need to return it. My mistake. She proceeded to say that there was no way that she could return it or exchange it if I did not have my receipt. I proceeded to say that this pencil was defective and dried out but she insisted she needed a receipt. I stepped aside and pulled up my bank statement on my phone and found the transaction. I showed her my statement as proof that I made a purchase at the Folsom location in which she took a heavy sigh and proceeded to say that that doesn't prove that I bought the pencil!!. Fuming at this point I said is there a manager I could speak to. She said that she was the manager. I said this is ridiculous all I want to do is exchange it for a pencil because pencil I bought was defective or dried out. She proceeded to say that she could not do it. I was in shock and disbelief. It wasn't like I wanted a refund without a receipt. Just a simple exchange. I decided to leave as it was becoming embarrassing to have this conversation about a defective product when there were customers in the store. So as I was leaving I said "This is a shame, you should back up! your products!!" Macys would Never! do this to there customers. Will not be shopping at Mac In Folsom. read more

Associates refuse to schedule appointments for make-up and tell you to walk in. When you walk in they then passive aggressively do other tasks hoping you leave. When you wait patiently and they see you aren't leaving they then ask you to come back another day and go on a cigarette break right outside. Work ethic and standards here are not up to par. My time was wasted and not once did they mention they were short staffed. The attitude of the staff was also discouraging. I hope to see improvements made by management. read more

I'm so happy we finally have a MAC in Folsom! I've been saying for years that we needed one in the Palladio. I LOVE the staff here. So sweet and helpful. It's always fun going into this location. Thanks girls, you guys are true professionals and always inspire me to step outside of the box with my makeup clients. You guys rock! read more

Does anyone else notice how its more common these days for women to bring each other down and compete with one another rather than unite and lift each other up? Im all about women's empowerment and here's what that has to do with my experience at this MAC store. These days, if I step foot inside a MAC store, its usually for lipstick. People usually have a preconceived notion of how MAC girls are because of one bad experience they may have had. I wasn't expecting much from my visit, just wanted to grab some new brushes , mascara, and foundation. It was my birthday weekend and I randomly decided to get my makeup done too. Whynot? I was really getting spoiled for my birthday and when someone tells me to get whatever I want, Im going to get the whole nine yards, and then some. #treatyoself! I was greeted by Jocelyn and let me just say, her makeup skills, attentiveness, bubbly personality, and multitasking skills are amazing. She will go out of her way to not only help you, but everyone who walks in that store. Talk about goals. What's even better is how she has the ability to make you feel good about yourself. You can go from a 3 to a 7, real quick. Ladies, if you ever have a down day where you just want to look good and feel good, please go hit up Jocelyn. She's amazing. After Jocelyn did my makeup, Olivia saw that I was trying to take selfies and you know what this girl did? She brought me over to the ring light. This is what I mean when I say the ladies here are all about women empowerment. Please don't be intimidated to get in here and learn about products, ask questions, or even get your makeup done! You will be accommodated. I hear they also host classes on certain days. Just go, get in here, and treat yoself! read more

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My experience here today at the Mac store was nothing less than fabulous Cheryl Page and Jocelyn attend it to my every need in a way that just does not compare to go in anywhere else!! Love them and thank you Kimmy read more

I love this M.A.C store. The ladies who work there are so sweet and they never put pressure to buy anything (even though I can't go there without buying something). I had my eye makeup done for Valentine's Day by Haley and she not only did an amazing job but she was so sweet and fun to talk to. I was a dummy and got a massage with my husband before going out and as careful as I tried to be my makeup got a little messed up. I went back to the store and Pey happily fixed my lash that was coming unglued and touched up my makeup. They were both amazing and I highly recommend. They are my go to for most all of my makeup needs. The only downside to this store is the parking situation which can be horrible if you come during lunch or at night. read more

MAC Cosmetics - Haley did such an amazing job on my eye makeup! - Cosmetics & Beauty Supply Near Me - Folsom, California

Service here is fantastic! The ladies here really know their trade. My makeup artist completely hid my dark spots and I looked ready for the academy awards. I bought almost all the products she used on me. My favorite items were the brushstroke 24-hour liner, the radiant yellow prep & prime, and the dreamy beams dazzleshadow. Only wish the manager would close the doors because its super hot outside and all the cool air goes out the door, plus bugs are likely to come in. Otherwise awesome place. read more

I am a Mac lover and always have been for years, so very excited to have a standalone store here in Folsom. I went in the other day and wanted very specific products and the girl tried to sell me so hard on the holiday collection. I get it. It's sales but if I come in for a handful of things I'd rather just buy them outright than the holiday version. She seemed irritated that I didn't want to purchase it. Customer service there is just like any other place, sometimes outstanding, sometimes unfavorable. read more

I have been to this MAC store several times and the employees are always SO friendly! My daughter and I went in yesterday and were greeted by Tyra. She helped me with the lipstick and eyeliner I was interested in. Tyra was so personable and gracious. She truly made our quick stop into the store a wonderful experience. read more

We came to the MAC store at the Palladio to stock up on our depleted make-up as well as some of the make up we keep for our Wedding Make-up side gig. we were in and out here in a jiff- the staff was friendly and helpful making our trip nice and easy. one of the cleanest and brightest stores that I have ever been to in the MAC world.. Would come here any day of the week- and likely go broke thanks to my make up addictions. read more

Lynn did perfect make up for me. Love the look she created and took her time to make sure I look great with my dress. Really recommend her if you are looking for one. read more

MAC Cosmetics - Make up by Lynn. Totally recommend - Cosmetics & Beauty Supply Near Me - Folsom, California

So thrilled to finally have a MAC location in Folsom. Customer service is usually great, however I popped in on a Friday morning about a month ago and the girl acted extremely inconvenienced by my questions. I was in the market for a new foundation other than my current Studio Tech, hoping try on something new. The associate had a phone call so she left me sitting in the chair for about 5 minutes while she talked on the phone. At this point I decided to purchase my usual Studio Tech and get out of there. The situation was extremely uncomfortable and I will continue driving to MAC at Nordstrom Galleria to get better customer service which I'm used to. Make the drive to Roseville you will be happy you did! read more

I used to be pretty...I know a lot of women say that and I understand that aging is hard but it used to be my job to be pretty. I was a professional model most of my life but then I was diagnosed with cancer. I did what was necessary. Full hysterectomy, radiation, hormones. All of the change greatly affected my appearance. I have severe hyper pigmentation all over my cheeks and my skin is 20 years older then it should be. I'm lucky to be alive and that's what truly matters but deep down, I missed my old face. It got so bad that I started to avoid mirrors and even avoid people. Today I walked in to Mac and met Lisa. I explained to her that I just needed a foundation, something to hide my skin, I had an event that I had to go to and I just didn't want people asking what happened to my face. My self esteem was at an all time low but then things took a turn. I'm pretty sure Lisa is some kind of Fairy Glam Mother because with a flick of her magical makeup brush I looked in the mirror and saw the face I once had. She took 20 years off of my face in a matter of 15 minutes! She introduced me to products and how to apply them flawlessly, she gave me my smile back. She is amazing!!! I have spent so much money at Sephora and Ulta only to leave there with products that never did the trick but Lisa introduced me to a whole new world and I can say that for the first time in a very long time, I feel pretty. Thank you Lisa, thank you so much! read more

Worst customers service I've experienced. The Associate scheduled an appointment for make-up and told me to call back at the time I wanted if there is any cancellation. I called them and they canceled my appointment. Because they were busy, but they weren't. read more

Hey, shout out to Sephora for being completely unhelpful today! I ended up giving MAC a shot today for the first time and it was one my best experiences. Dayna and her team were so incredible. They are truly exceptional and talented. A little kindness is tremendous. Thank you Dayna and team! #MACFOREVER read more

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Either the brand has gone down hill or this is the worst Mac store on the planet. I had placed on online order and received the wrong color. I figured returning it in-store would be easiest. First day I arrived and they were closed two hours early from posted time. Second day I arrived they were closed for lunch at 2! I waited the hour in the area and attempted the return and she couldn't get an iPad to work. I came back a third time and the iPads still weren't working but they called customer service, and told me the return was done and I would get an email. A week later I still hadn't received an email I so called them and they told me to call customer service. I waited on hold forever to be told a return was not in progress. Online customer service finally processed the return when I explained what happened. I have been using other makeup brands for awhile but decided to give MAC a try again. I certainly regret this decision. read more

All MAC stores are clearly not the same. This is seriously the best one I've been to in the area. Arden and Roseville need to step their game up! I was here yesterday to turn in my 6 products (yes Mac is still doing it during COVID-19) and Haley G was super sweet! I will def be back again. read more

I got my makeup done by Natalie and my mom got her makeup done by Jesse last week and the makeup was flawless and fabulous! I have had my makeup done at so many places but will not go anywhere else. If you call in advance and set up an appt, they will provide a dedicated makeup artist to do your makeup and they will not walk away to help others who are shopping - total for the dedicated service is $60 and includes FREE mascara! The store is pretty small but I had a stroller with me and they made it work so I could get my makeup done comfortably and have the stroller next to me. read more

Worst customer service experience I've ever had. I wanted to try some new blush colors. I've been using Mac blush colors for over 10 years. Sales associate sat me down & then put a blush color & brush down on counter by me. She said she'd be right back. I thought am I supposed to try this on myself or what. Associate came back about 5 mins later & said she'd be right back. She was helping someone else even though she started helping me first. About 10 mins later I left & decided to go back & let manager know about the awful experience. Suggest going to Mac in Macy's... read more

Had the very best experience with Pey today! She is above and beyond wonderful. It is such a pleasure to have someone like her help my friend and I get new products. The store was out of one product I wanted and she immediately ordered it and it will be delivered tomorrow! This kind of customer service is so rare and I had to write to say that she made our day today! Pey needs a raise! Such a beautiful person! read more

Good customer service! Everyone was very friendly, all of the employees had great make-up. People usually are a little sour when you show up for a return but I was treated warmly. They are located in a big beautiful building facing the street but a bit smaller inside the store. Near H&M and Victoria's Secret - how ingenious, and it's also steps away where they hold the weekly summer concerts. No more trips to Roseville! Folsom gots it's own MAC Cosmetics store - yay! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Folsom, California

I was in MAC at the Palladio last Wednesday, and Sarah did my makeup for a birthday dinner party I was having that day. She made me feel extremely comfortable and my makeup looked literally flawless. It made me want to buy every single product she used, and while I never preferred Mac products before, I'm completely turned onto them now! I'll definitely be a returning customer to this location. Five stars for products, customer service, and location. read more

My daughter and I had a great experience here tonight. It was her first time getting her makeup done and Jennifer did wonderful keeping it light and fresh, yet stunning! After pacing around, the male artist (sorry friend- drawing a blank on your name!) politely asked if I wanted to try anything...saying he wanted to do some makeup. I'm so glad he convinced me because I walked away with a beautiful look and great products. Only wish I had somewhere to go tonight to show off! The entire store was very cheery and I even made a comment that everyone was super perky and in a great mood. All around good vibes and customer service. I'll be back for a mood boost and more product!! read more

Sarah is a wizard and needs a raise, a gold medal, and a paid vacation. She made me feel more beautiful than I ever have. Her collaborative instruction is the way to the future, because its nice to get nice makeup done but if I cant recreate it, it loses all meaning. Not only is she clearly a gifted artist, a fine curator for your own personal makeup collection, she gives you the kindness and respect and fun that is so lacking today. She is one of a kind and by far the best asset in that store. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Folsom, California

Jocelyn was awesome today at the Mac store !! she took the time to review lipsticks with me and to test some new foundation that I was interested in on my neck. All this with careful consideration and protocols with masks during the pandemic. I have been a Mac user for almost 15 years and I've always had a great experience thank you read more

Great store! All the employees are friendly, helpful & knowlegable. I highly recommend going to this particular store. I have shopped at many Mac counters and by far, they're the best!!!! It's a great place to celebrate a special birthday for a girlfriend. Call ahead and set up an appointment, you and your other friends can watch and buy products for the birthday person & yourself! read more

I was just there at MAC to buy a Lipstick and found out only 2 girls were working and doing makeover. One welcomed me and I started to look for the lipstick I want. After couple of minutes the other girl came and asked if I was doing OK. I asked her a question and she showed me couple of products and kind of slipped away saying take a look I am helping my friend and will be right with you. Then I spend another 5 minutes and told the first girl (asian) that I am ready and get me the lipstick I wanted. She asked me to look at the stuffs on that wall and take my time :O Then spend another 10 minutes waiting for my lipstick and a group of 4/5 ladies came in and started to look at stuffs. The Asian girl was done in next 10 minutes and started to help the group that came after me and when she came closer to the drawer I was standing and said I will grab your lipstick next!!! This is very disappointing, I was first in the line waiting but i didn't get helped. I found it very unprofessional and ridiculous. I just left the store. 90% time I go to that store wait time is way too more than other MAC stores. Now I will think twice before I go to that MAC store. read more

These ladies made me feel amazing today. So I actually had an appt for make-up on a Sat. I was suppose to be getting engagement photos. Unfortunately, my man left me the day before. So they told me to come in and let them make me beautiful. Thank you ladies for making me feel like I matter. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Folsom, California