When I drop off my RTR items I usually find my way to Sephora when I'm done. I typically receive offers for assistance but nothing too invasive. Whenever I have questions about items before I get a sample I get honest answers. I also appreciate that they let me swatch in peace before I make any purchase decisions. I get what I need done here. read more

I love Sephora (well, unless it's a crazy Saturday afternoon of course - but can't blame them for being popular!). Whenever I'm in need of new makeup I make sure to book a makeup appointment which only requires a $50 purchase - essentially what I'm destined to spend with or without the free makeup job! Most recently I had Kim assigned as my makeup artist and I had to run to Yelp to give her props. I wasn't doing anything crazy that night and she managed to balance a sophisticated / polished look that didn't appear overdone or too glam where people would wonder why I was so done up on a casual Friday night. For the first time EVER in the history of me getting my makeup done, I felt listened to. Kim seemed engaged and asked questions when I described the look I was going for. We discussed different options and products with the pros/cons to each. She pointed out different tips and tricks throughout the appointment and the finished product was awesome. They're about to move into a new location inside the mall in the next few months which hopefully means more space and less congestion inside the store! read more

Sephora, I am really grateful that you've let me down so many times and finally forced me to get over my addiction to you. Three strikes in the past few weeks, and even I am done. First, I returned something to this store, and it took forever. No lines, so I was thrilled for the first minute. Ms. Perky kept thinking that if she did the same thing over and over again, at least ten times, somehow it would work. Ms. iKnowBetter and Ms. LemmeHelp interrupted, but had no solutions. Eventually, Ms. Perky started over and got it to work. Second, Sephora has a 20% off sale at the beginning of November. During the sale, I looked up an item I had purchased the week before and found the price had been jacked up from $75 to $95 for the sale. That's not very special. Third, I made an appointment online for a makeup application. I didn't get a confirmation, and found out when I went to the store at the appointed time that no confirmation meant that I didn't actually have an appointment. The person was nice and offered a time much later, but I made an appointment because I needed the makeup for an event at a specific time. If any ole time would have worked, I would have bothered with an appointment. read more

No matter how much weight I gain, I still fit into my make-up. I'm addicted. I don't buy make-up, not really. I used to get the free stuff that came with my perfume every Christmas. And then everything else came from CVS. NO MORE! I love Sephora, as my many sales receipts can attest. I've bought everything. Yep, pretty much the whole store resides in my tiny bathroom. I'd have bought the cute little guy on the rolling chair restocking if he'd have fit in the bag. Beauty consultants have had a hey-day with the daughter. I can't call her a munchkin anymore now that she's taller than I am. Either way, at 13 I'm glad to have someone hip and fashion forward advising her. I'm doing the little old lady bright pink lips with the black eyeliner--did you not see my Rob Zombie photo? Anyway, the products are great. They have everything from Smash Box to Urban Decay. Their own brand is also very nice. Colognes, bags, brushes, skin care, hair care--literally everything you need to be beautiful. Now kiss and make-up. read more

Holly and Prem helped me, answered all my questions and made excellent suggestions. Very helpful!!

This Sephora has to have the nicest staff I've ever met. I've been into other locations where I'm side eyed for not being in a full beat but literally every single employee asked me if I needed help in the most genuine way and when I did have a question they went above and beyond to find my answer. I usually go to Sephora just for skincare but this environment was so warm I feel like I could just walk in and be helped with every detail of getting into makeup. Love love love them read more

Don't go here if you're just browsing, the employees will ask you how your visit was, then throw a snide comment about not buying anything as you're leaving. Wasn't even greeted when I walked in either.. A+ customer service. read more

The management is not nice and friendly any more. The staffs were so lazy, they just walked around without asking me if i needed any help. Just starring at you. Their return policy is not nice loke before any more. I have never returned anything. This is my first time of returning, however, they told me i could not return any more next time even i have a receipt????? That is the reason why my friend told me this store getting worse but I didn't believe her. Now, i am 100% trust her. You have to be carefully with their return policy, if you don't want to waste your money when you are shopping here. I will find another store to shop instead of coming here. read more

I had my first experience with Sephora. I am a transgender woman learning how to look very feminine . Dustin was great there were so many products needed to achieve his work. After he finished he took my pic. I so want a copy I was 100% relaxed sitting and seeing what is possible I will be back! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Dallas, Texas

Y'all need to go see Domingo over on the fragrance side... he's is the man! He helped me pick out a few scents for my wedding and his enthusiasm and passion for his job shone through. Super friendly and not pushy at all! Really appreciated that! I've never had a problem with this location, they usually have what I'm looking for and things that i wasn't looking for but wanted. Really like how the employees come over to you and offer to help you find something or recommend something. read more

What's NOT to love?? Its the land of hair, makeup and skin care products! A girls best friend, a husbands worst nightmare but he does like it when she looks fabulous, smells great and her skin is flawless!!! I have ONLY encountered very nice sales people here, very helpful and the last time I was in there (with my yorkie) they were super nice to me! The girl who was helping me literally gave me about 8 samples and I didn't even ask for them! She was super nice, helpful and very knowledgeable about all the products! NOW, my favorite man in the store is the perfume man...I can NOT for the life of me remember his name but he always remembers me, has a fabulous accent and is very sweet! He has worked for Sephora for a very long time! I love the VIB perks, I LOVE the samples....I love that I can try anything in store to make sure I like it before I buy and I just LOVE sephora...there's nothing more to say. If you want amazing makeup, skincare, hair care....visit Sephora! They will help you achieve whatever you want! Love this location and store! :) read more

The reason I love shopping at chain stores is because I can expect the same high quality products and service every time. I came in looking for a new eyelash curler. They're usually kept by the brushes, but they were located on an inconspicuous small shelf below the mascaras. I had to find them on my own since the lady I asked told me that they were "somewhere near the front". I went to check out and the cashier asked if I had considered getting the Surratt eyelash curler instead of the Kevyn Aucoin. I wasn't aware that it was an option since they weren't on the shelf. read more

I've been a Sephora customer for years. Probably from the time I began wearing makeup. I visited this location and attempted to get assistance in finding Tarte's Amazonian Clay 12-Hour Blush in Paaarty. Mind you, this is a huge store and they have plenty of employees available for assistance and despite my several attempts to get help, I was ignored. And this wasn't just moseying around looking like I needed help, this was a direct "Hi, can you help me find something?" And the employee, in response, walking in the complete opposite direction. I have over 1800 points as a Sephora "Insider" and considering that means I've spent more than $1,800 with this company, I would expect MUCH better customer service, especially at a location of this size. Disappointing. I would much rather take my business directly to the company providing the product rather than going through Sephora. read more

I love this Sephora. It's always crowded, but it stays well stocked, and the staff are always helpful. I love how they always let me sample perfume before buying the big bottle. They also have a great selection of roller-ball perfumes and a ton of travel-size products. Join the rewards program for extra treats! read more

Terrible phone etiquette and asked for specific location in the vast mall that is NorthPark- Was told exactly the same thing as the automated message,"between "Neiman's and Nordstrom." Decided to spend my dollars at a less than convenient Sephora due to your poorly trained associate. read more

Oh how I love Sephora! This place ROCKS! I love all of the options and the samples. I'm on their mailing list too, so I get all kinds of great coupons. Yes, it's pricey, but you are buying brand name skincare/make up/perfume! I'd much rather shop here than stuffy Neimans! It puts me in a GREAT mood!!!!! Too bad the closest Sephora to me now is in San Antonio ... it's still worth the 2 hour drive though and thank goodness for online shopping!!!! read more

Mixed experiences: some negative and some neutral. Product testers are missing, dried up, gooped up with other products, or otherwise useless. Why are so many items without testers? Marc Jacobs is missing a bunch of testers, and to a lesser extent so is Benefit, Kat Von D, and Urban Decay. The skincare area, in the back, is well stocked unlike the makeup section, but the associate who helped me wasn't that great. She would only give me three samples instead of four. She offered me fragrance or other samples but I don't want that stuff, I only want to try skincare to find out if it irritates my skin, etc. She needs to learn how to be flexible. What, is she going to get fired for giving me a fourth sample? Come on. And she didn't engage me in any dialogue about skincare, just packaged the samples I asked for and walked off. One associate came over and asked me if I needed help. She was well informed about a Kat Von D eyebrow product that they don't even carry. She had a lot of enthusiasm and product knowledge. Without her I would give this place one star. And I've seen the famous fragrance guy in action. He's good, yes. But a few strong associates don't make up for a store that's a total dump with gross or missing testers and a skincare associate who won't give me a couple drops of cleansing oil because it's sample #4 OH NO!! Next time I'll go to Nordstrom or Nieman, Sephora is officially too gross for me. read more

I generally purchase Sephora online (better VIB samples and perks) but sometimes you need to go in. Dominique was very helpful in assisting me with color matching when I decided to try a new brand of foundation. She also was not pushy whatsoever and even steered me away from a more expensive product I was looking at for something she loved more. This is GREAT customer service. This is the kind of salesmanship that will keep a client coming back to your store! Not just pushing expensive products. If I had to go back & needed assistance I would seek her out. I was passed to a manager for knowledge the sales associate didn't have on a particular skin product- she immediately steered me to a much higher priced brand that was I was currently using. Go figure! I did get it because I do love the brand- and she did give me several samples which I appreciated. The reason for 3 stars: I did have to seek someone to help me which is my experience in every Sephora I've gone to (and pretty annoying.)- I wasn't able to be matched in the powder I really wanted to try out which was strange considering my common skin and the amount of color variations it came in- and there was also an apparently bored sales person who interrupted twice to show the SA who was helping me a lipstick she wanted her to try- which is a little inappropriate when helping a customer in my opinion! read more

One of my favorite Sephora stores in the Dallas area. I like how the sales people are always walking around asking us if we need help or suggestions or something. There was a time when I needed some lipstick, and this lady helped me pick out this perfect pink color. The only downside that I've experienced so far is the long wait at the cashier.. but other than that, everything is dandy! read more

I came here for mascara and ended up joining a beauty contour class which was excellent and a lot of fun! This was instructor led and there were multiple stations equipped with makeup tools and different brands to try. The class was free and the instructors were very hands on! The best part of It was that there was no pressure to buy any of the products. Although I did drop a good amount of dough here, I still had a great time! read more

I'm not from dallas--I'm visiting from Las Vegas so it is my first time here. I had spent $200 few days ago in another sephora in Houston. Associate informed me I had a gift awaiting--I was surprised because I haven't shopped in sephora in a while, I normally get my products in neimans or online. I was told that they had just ran out of gifts but if I went to any other sephora they will be able to give it to me by looking me up. I said perfect I'll do that next time I'm at another sephora. Then today I happen to be at this mall. I walked in, this hideous girl elina asked me"checking out?" At the check out line. I told her I'm here to claim a gift because the other store I shopped at ran out of gifts. Girl literally turned frustrated in a second and asked me "what do you want?" I told her which I wanted then she asked"when's your birthday" I told her April. Why does it matter what month my birthday is?... I was told to come here and claim my gift. Then my fiancé got involved because he was there when I shopped at the other Sephora--then to make her look more stupid, he said u know what, my bday is this month so give me the gift and I'll open an account with you now". She then gave me the gift unwillingly. Honestly I don't know how she got this job because her makeup and skin looked absolutely disgusting and she just seemed like she hated life. Get another job girl. I WAS GREETED AND WELCOMED ALL THE WAY AT THIS STORE UNTIL I WALKED TO CHECK OUT LINE AND THIS LADY ELINA RUINED MY EXPERIENCE. Other associates seemed nice and I think I was just very unlucky. Avoid this person if u wanna have a good experience. read more

I got a gift card for mother's day and I was so excited to use it... I'm an older woman and I don't use a lot of makeup but I do like specific things. I've been in this Sephora before and ended up walking out because of the attitude I got from employees... BEFORE covid . I went in today... I get it people are nervous about stuff opening up....believe me I work at a grocery store. I get it. I go in and I'm immediately bombarded by multiple employees'do you need any help with anything?' I say now thank you I'm just looking' I have my airpods in and I'm having a conversation with my daughter... and an employee literally pops up in front of me and let me tell you even with a mask on, eyes say everything. I told her 'I'm on the phone' she didn't move... wow. There's an older man working the perfume wall and he's telling people if we want a sample please don't touch , he'll give us one. Okay fine. But I know what I want and I go to pick it up and he practically slaps my hand... not really but he thought about it. I tell him I know how it smells I want to buy it. He mumbles something about don't touch it. I'm like ya know what? I'm out. I don't get all dressed up on my days off and summer is kicking in here in Dallas so I don't look as 'appropriate' as some of the women that come in here but honey that don't mean I don't have money. Rude. Disrespectful. I'll buy online. Never again. Do not go to this place. read more

I love the Northpark Sephora. I had one of their makeovers (where they ask that you spend $50) and I got a ton of great info and a ton of great products out of it. I signed up for their beauty rewards program and quickly racked up enough points to be a VIP. I used to be lazy about what products I use, but I like the way the higher end products wear throughout the day, and I'm glad the sephora staff could point me in the right direction. Another huge pro is the skin ID thing they do where they match your skin tone exactly and can then make sure that you're only looking at foundations in your real color. Very helpful for girls who aren't pros at blending, highlighting, bronzing etc. I can just put on my foundation and I'm done! Also, I selected $$$ (Pricey) for this review, but it does depend on what you buy. The Urban Decay eye shadow palettes are pricey and the Nars lipsticks cost a pretty penny, but the Sephora brand makeup is very affordable, so it depends on what you go for. read more

I like the fact that all the workers were helpful and active whether that was working or helping customers out even if the info was asked about in the first place. The place attracted attention and the products were nicely organized and placed. read more

Came in to pick up a few items. Frances helped me she was great! She ended up doing my moms makeup and it looked fabulous! She was very knowledgeable about products and was very sweet. Over the top customer service! If you need your makeup done request Francis you won't be disappointed! read more

Was browsing in the skincare section and was trying out a face cream that was in an odd container. An associate approached me and rudely told me that I was using it incorrectly and told me to use a spatula for testing creams with, which she hadn't offered to me before when she asked if I needed assistance. I also had to wait a minute as two associates were having a conversation before I was able to ask where an item was. Unfortunately, this is the Sephora closest to me but I'll be going out of my way to a different one now because I'd rather not be disrespected by staff while shopping. read more

This sephora happens to be the best stocked Sephora in our area. Depending on the day depends on if the employees will be helpful or awful. I gave it 3 stars bc it's location is right by Nordstroms and that helps a lot bc if they don't need have it in stock or sell at all then Nordstrom's probably has it so it's the Sephora I shop at most often. read more

Like any Sephora I've been to, this place was excellently staffed. Though it was busy, I was approached by many employees asking if I needed help. I love that. One employee let me know that if I purchased another product from this brand, I would get a freebie box. Awesome. But she didn't leave it there. She asked if I'd like to test it out first and applied the product to my face and walked me through the process. I really appreciated that as I'm a newbie to the makeup world, and it was especially comforting that she washed the brushes immediately after application. All in all, excellent experience. I just wish they'd open up a Sephora closer to where I live! I shop at Ulta usually, and the difference is night and day! read more

New location alert!!! They placed Sephora on the 2nd floor now above Apple but on the opposite side. This store is so BIG...twice, if not 3 times the size of the old one. It's very bright, with a nice open layout. For me it's TROUBLE because I love to spend money on beauty products. But the days of feeling crowded and overwhelmed in the other location are long gone. They did a wonderful job on this new store. Not to mention they have a whole area with dedicated stations where they host classes and everyone gets their own individual workspace, which I thought was kinda cool. This Saturday (9/30) Fenty reps will be there doing makeup classes at noon. Check it out! read more

They have a great selection of YSL, Tarte and Josie Maran. If your looking for a great hostess gift you can monogram the YSL lipsticks. ; ) I'm allergic to so many things so the only cleanser I can use is Josie Marian Pur Argan Oil. I highly recommend Argan Oil for anyone who has eczema or sensitive skin. read more

Kim and Domingo you gave me THE best make-up experience I've ever had! Not only do you know how to match perfectly but you also know skin care and what my skin problems are and products for me! Thank you so much! I highly recommend Sephora and thank you both! read more

I stopped coming here after my third and final visit. The first time I came here, I was dressed nicely and I was immediately asked if I needed any help finding something. I bought a few items that I needed and some cool things that I saw and just wanted to buy. The second time, I was not nicely dressed but one person did ask if I needed help. However, I was followed around by their staff members as if they were little dogs walking behind their owner. Seriously? I was looking for a gift for my mom and because of how awkward I felt, I took my business to Macy's and even got a discount after telling the Macy's associate what happened to me at Sephora. The third and final time here, I came with my sister and a friend. My friend was looking at the nail polish selections and my sister was looking at their facial masks and perfumes. I went up to one of their associates to ask about one of the products and he told me to go away since there's no way I would be serious about actually buying something. I went up to another associate and he came right up saying that people like me only go there to waste their time and our own time looking around and shoplifting. I was dresses nicely on this occasion too but was treated horribly by the associates here. I told my sister we were leaving and my friend went over to still buy the nail polish she had chosen. Well, that was the last and final time I went there. I threw away the Sephora card I had from the first time here and as I was leaving I was overcome with nausea that I threw up. I would have felt bad about getting sick at their store but this was the first time I didn't feel bad about this happening. I didn't even bother to say sorry and simply walked away. Also, I don't see how most of the associates standing around in a huge circle in the middle of the sales floor, gossiping, and laughing is professional. It's actually very unprofessional since no one seems to be able to get the attention of these associates. That was a major problem I had the second time I came here. read more

This is the worst and meanest Sephora I have ever been to! I scheduled an appointment to have my makeup done for my senior portraits for 2:00pm. I was running a few mins behind in traffic on 75 (no surprise), and I called to let them know. It was 1:52pm when I called and I was already exiting to get into the mall. I explained to the girl that I was running a few mins behind and that I would be right over. She then said, "Well if you're more than 5 mins late, we will refuse to do your makeup." I am a VIB Rouge member and spend about $500 every month at Sephora. I told her this and she said, " well, if you're more than 5 mins late, we can't help you." So I pull into the mall at 2:07, and called to tell them again that I was coming up and they refused to take me. I'm sorry, but life happens. When I spend over $1000 a year at your store, you should be nicer. Especially since, I just spent $900 there the other day. I will be returning everything I recently just bought. At the end of the day. Without packaging. I am FURIOUS! Then I will go over to Nordstrom and just re-buy the exact same things. At least they have good customer service and actually care about their customers. Thanks to the Nars and MAC counter for doing my makeup at the last minute and making me look flawless. And, I called the district manager. Have fun with that conversation. read more

this Sephora is by far the worst Sephora I have EVER been to. I absolutely dread going to this location, but it is closest to where I work and therefor if I ever need to grab anything last minute then I am forced to go here. I went to this location at the Northpark mall this past Friday and it was absolutely packed! I couldn't tell which there were more of..employees or customers. Every corner I turned there was an employee bumping into me and not even acknowledging me nor offering any assistance. I would say there were easily 10-15 employees. I browsed the sephora lip stains (because the website said the color I wanted was in stock at this store) and I couldn't even find the tester and the shade i was looking for definitely was NOT there. It would have been nice if someone could have offered to look in the drawer for me, or if they would be around for me to ask them. Then at the perfume wall, I was sniffing a few that I knew I liked trying to decide which one I wanted to splurge on, and nothing. Again, employees just kept pushing past me, no excuse me or help offered. I would have loved to buy my Dior perfume and give Sephora my $100, but instead I walked over to Nordstrom where I was immediately helped (and with a giant smile) even though they had a huge event going on. Its nice to get the customer service you deserve. Thank you, as usual, Nordstrom! read more

Just recently had my first bad experience here, everyone is usually super nice. This cashier I think is seasonal which is great maybe he won't be a keeper. Nonetheless a 5 star review cause I love this Sephora. read more

SO today was my first and final visit to Sephora. I have never been in there, there were probably 6 or more people working there. I literally walked the store looking for a specific brush set I wanted to buy and not one time was I approached and asked if I needed help. The check out lady asked if I had a reward card, which of course I didn't and did she tell me what that offers, no! Ulta can keep my business thanks! read more

Domingo is a STAR! A fellow Miamian, he knows his stuff and can give you the lowdown on the best scents of the season! Been to many locations around the world, the staff at this location is BY FAR the most pleasant. read more

This is one of the biggest store in north Dallas. I enjoy coming to this location because it's huge. The only downfall is getting help. There is so many customers that finding help is almost impossible. I would suggest to come on a weekday. I got lucky and found help this past Saturday thanks to the awesome workers that day. I love sephora and their variety of makeup and skin care products. I love being a VIB Rouge because of the VIB events, discounts, & free gifts. read more

I had never been here before so the enire place kind of overwhelmed me, and I was disappointed that no one asked if I needed help. Redemption came when the girl checking me out answered all of my questions about the products I bought and explained extra details I didn't know to ask. In the end a positive experience. read more

Moon took such good care of me. I had to replace all of my makeup and she took the time to help me pick quality, cost effective products. I only spent $200, but what I have will be enough for any look I want to pull off. read more