I shop at sephora often, being a make up connoisseur, and my experience was both good and bad. One employee, an older woman with short, curly hair was incredibly rude, and watched me as if I were going to steal something, which, of course, I was not. She told me in an incredibly crass fashion that I had contaminated a set of brushes by simply opening the set to see what the brushes (which still had their covers on, mind you) looked like. She had watched me the whole time, waited until I had looked at the brushes and wrapped them back in their case, and then criticized me. I was embarrassed and wanted to leave. That being said, because of her rude behavior I called for a manager (which I've never had to do before) the manager, however, was incredibly apologetic, energetic and excellent at her management duties. If not for her, I would not return to this sephora, but she (the manager) had an outstanding attitude and I salute her for being gracious in this situation. read more