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Merle Norman Cosmetics

3.0 (4 reviews)
Closed • 12:00 pm - 6:00 PM

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Urban Legend

Urban Legend

1.7(3 reviews)
0.3 mi

I would give them 4 stars if it weren't for a couple of unfair trade practices and other odd…read moreexperiences. I understand small business owners have a tougher time but it shouldn't be at the expense of consumers. First, they don't allow refunds but don't display that anywhere eccept on a receipt that's provided only after you've made the purchase (unethical). Second, they charge a whopping 3% surcharge if you use a card (who uses cash anymore?). Charging to debit cards are illegal but they still do it (again, illegal). Since their merchandise can get pricey, it's easy to spend over $200 bucks on just a couple of items. 3% of that is $6. Yikes! Whats "odd" is having either the owner or her dog follow you around the store. Some may appreciate the extra attention, but not everyone does. It feels invasive and in a small store, it gives creepy! Now, for the checkout process -- you'll need lots of patience because they write down each item on a 1975 receipt pad, then use a calculator to do the math as there isn't a cash register. Also, you'll have to wait for a very antiquated process to add that surcharge and tax onto what's become A VERY DREADED PURCHASE. Wonderful merchandise and beautiful store, but that's the only good thing to say about it...simply not worth it!

I would give this store zero stars if I could. My fiancé and I were excited to visit this store. We…read moresaw a small dog inside and was happy because we were carrying our 10 pound Shih Tzu. Much to our surprise, the rude store attendant stopped us at the door and said you "you can't come in here, I have a dog in here, so that isn't a good idea." We left and will never return. A place with a dog inside isn't dog friendly...go figure!

Merle Norman Cosmetics - womenscloth - Updated May 2026

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