I would give them 4 stars if it weren't for a couple of unfair trade practices and other odd experiences. I understand small business owners have a tougher time but it shouldn't be at the expense of consumers. First, they don't allow refunds but don't display that anywhere eccept on a receipt that's provided only after you've made the purchase (unethical). Second, they charge a whopping 3% surcharge if you use a card (who uses cash anymore?). Charging to debit cards are illegal but they still do it (again, illegal). Since their merchandise can get pricey, it's easy to spend over $200 bucks on just a couple of items. 3% of that is $6. Yikes!
Whats "odd" is having either the owner or her dog follow you around the store. Some may appreciate the extra attention, but not everyone does. It feels invasive and in a small store, it gives creepy!
Now, for the checkout process -- you'll need lots of patience because they write down each item on a 1975 receipt pad, then use a calculator to do the math as there isn't a cash register. Also, you'll have to wait for a very antiquated process to add that surcharge and tax onto what's become A VERY DREADED PURCHASE. Wonderful merchandise and beautiful store, but that's the only good thing to say about it...simply not worth it! read more
