this location was not a good experience for me. as soon as i walk in the store i feel judged by all of the workers. i look around for 5 minutes and every worker is hovering over me repetitively asking questions which is overwhelming for i have social anxiety, they all seemed very suspicious of me for no reason. i walked out of the store because it did not feel welcoming in the slightest. read more

This is my favorite Sephora store! The staff is very very helpful, even though it's always busy! There's always someone available to help you out no matter how busy the store is. I love how knowledgeable they employees are about the products and each brand. They are very patient with you, nobody tries to forcefully sell you products you don't need or rush you out. Everyone's so sweet especially the managers! Love this place!!! read more

this store the customer service sucks .I walked in with my sister trying to buy some women's perfume and the guy that was there started helping us but he was like I don't work here . I work for indigo but Il still help you . he pointed to a lady that was focused on fixing perfumes didn't even acknowledge us but 10 minutes into it she butts in instead of saying how can I help you shes telling us to keep our masks up when we smell the perfumes.I don't have a problem keeping my mask on but you're quick to act like the boss and be bossy but when we need it help you simply ignored us .how about say hi how can I help you since you're so busy fixing come on give me a break be nice to the customers . stop being a karen and do your job. read more

I would not like to come again. I was followed by THREE WORKERS and it made me absolutely uncomfortable!!!!!! I was literally minding my own business and DOING ABSOLUTELY NOTHING. Don't recommend coming here if you don't like being followed. THEY WATCH OVER YOU LIKE A HAWK!!! read more

The amount of disrespect this store location has for its customers is disgraceful. Brought my daughter here to find a gift for her friend and was looking at the fragrances. She tried testing some out and I noticed one of the workers with grey hair and glasses looking over at us as if we were in attempt to steal. We ignored it and went to the counter and instead overheard the man with grey hair and glasses gossiping about my daughter to his other co-worker as if we were going to steal and accusing us indirectly. This is a terrible example of customer service and management should look into training their employees to not accuse things so publicly, especially due to one's skin tone or appearance. We purchased our things and left but this is a terrible location and I will not be returning here. I advise others not to go here as well due to rude customer service and horrible staff that FOLLOW you around for no reason. read more

They definitely have their on and off days at this location, more off than on depending on their mood. Smh !!!

After today's visit at Sephora I have to say that it was probably my last. I'm a VIB member cutting close to Rouge status and love their range of product but the Boca Raton Mall Store is so understaffed and disorganized that shopping there was more dreadful than enjoyable. I got wrong information from one of the staff members on duty and the overall crew was quite rude and unaccommodating despite me spending $200+. Got the other items I needed from Bloomingdales where they treat their customers with more respect and attention! read more

I love the products. But this is about a particular employee. A curly haired cute thin lady was obnoxious and inconsiderate. She lied to me and my sister so she could give the 2 last products to a white woman. She could have given us 1 product and the other lady 1 but she didn't want to. Then she went on to say you know how long this lady has been standing here . And I'm thinking in my head I should have said it, not freaking long considering I didn't see the lady standing there when I was entering the store or roaming around. I'll give her 5 minutes tops to be nice. I have been a customer for long time, never experienced someone like this. her rating is a -1. But sephora overall is great. read more

I wanted to leave a review because Anthony was so helpful in helping me with my fragrance purchase. I know nothing about fragrances and perfumes and he took the time to explain everything to me, as I was buying cologne as a gift and was not well educated on what I was buying. He never made me feel rushed and I truly appreciate his time. I went in to just buy a cologne as a gift and ended up leaving with three different perfumes. Definitely enjoyed my experience this time, thank you Anthony! read more

I find it funny that everyone on here says that this Sephora doesn't service clients, because every time I come in all I am is bothered by people. Sometimes I just want to shop in peace, and I don't need some one popping over every 2 seconds to see how I'm doing. I was fine 2 minutes ago when you asked me, I'm still fine. It's almost like they are hovering over me to make sure I'm not stealing. If I walk away with a product into another part of the store, that doesn't mean I'm stealing; I want to see something else. Also the Fenty area is a disorganized mess. Colors are all over the place and I couldn't find what I needed as it wasn't in the right spot. I did manage to find it eventually. Another thing too, I find it weird that there are literally no single eyeshadows to buy, everything is in a palette. I don't want to spend $50-$130 on a palette if I'm only going to use one color. read more

This is the worst Sephora I have visited ! Every employee needs an attitude adjustment or needs to be trained properly on how to treat customers while they are shopping here or when taking one of their classes ! I will never come back to this Sephora again especially after I was treated so poorly by the sad excuse of the person that was teaching one of the classes being offered and ALL the on goings of the other employees raising their voices at each other because a customer upset them !!!! Give me a break, if it's too much for you to handle, then quit and let someone else take over your job that will be much better at it then you. read more

There is a certain rotation of staff at this location that has convinced me to take my business to Ulta beauty indefinitely. I have been pondering changing up my skincare line/routine for a couple months after noticing that some of the products I've used over the last year are drying out my skin and not improving some of the concerns that I had. I used to be a VIB Rouge for the last 2-3 years and my sister was a VIB and nearing the $1,000 mark to achieve Rouge status. I had always appreciated Sephora's willingness to allow consumers to try products on or sample products before we buy to ensure that it was a great fit. Additionally my dermatologist has always instilled in me that it takes 21-28 days for the true effects of a new skincare regimen to be noticed and evaluated. All of this information in mind my sister and I took a trip to this location with the fullest intent to reap the benefits of the product knowledge and opinions of the professionals we spoke with, however we were treated very poorly. My sister had the great idea to take advantage of their complimentary mini facial, as it was not during peak hours and we could explain our concerns and hopefully get a little pampered while we were at it. Instead we were asked if we intended to make a purchase, I explained that we would not be buying skincare today, since we needed to see the long term effects of the products used, but that I would be replacing my mascara and possibly a hair styling tool if they had it on the shelf and my sister was undecided. We asked if we could take some samples of the products to be used to ensure that we were making the right purchase when we came back, if all went well. The woman in the skincare section in the back told us that this service was for paying customers only, and that if we weren't going to buy anything from skincare we could not have the complimentary facial. My sister pointed out the sign behind her that said *no purchase necessary* to which the woman flared her nostrils and said in a raised tone, that they did not have to waste their products on people who couldn't buy them. This sent my blood boiling and I informed the woman that we fully intended on buying products after knowing for certain that we would be happy with our purchase, it was unreasonable to expect people to spend hundreds of dollars on a product that's been applied to YOUR SKIN once in a store, and be perfectly okay with that. She said people do it all the time. I said not smart people. My sister told me she was going to get a manager and I said no let's just leave and we will spend our money elsewhere, she made it evident by her attitude and rude snort that she was perfectly okay with paying customers walking out the door unhappy. So that's just what we did. Im embarrassed for this entire location, I've spent thousands of dollars with them over the years, and to be honest I would have spent half that amount at Ulta for the EXACT same products. I just bought today on AMAZON the T3 Whirl Trio Styling wand which is at sephora for $270, I paid $250. If I could give them zero stars I would. read more

This Sephora have very rude employees. I wish they weren't so judgmental. And all of them speak with a sarcastic\monotone voice. As if they were annoyed to help you. read more

This store is a joke. Went to return a faulty hair iron. You'd think for the inconvenience of having to come back to return a faulty item they would give me a small plastic bag to put my samples in since I was walking home not driving (getting my steps in). I asked two employees and the girl behind the register all three of them said it was for customers only. I am a customer and now I'm an angry one that won't be returning to this joke of an establishment. Wouldn't shop here if I were you. Do yourself a favor and go to ulta. I haven't been yet but I'm looking for a better experience than at Sephora read more

Oh Sephora. I love you and hate you so much at the same time. I am definitely a makeup girl with my ultimate weaknesses being nail polish, eye shadow, and mascara, so Sephora is kind of like heaven to me. This location is located inside the Town Center mall, and if you park at Sears you will be able to get a decent spot and find yourself relatively close to Sephora as you come in (for some reason there is always parking at Sears, I guess Boca people don't shop at Sears). Sephora offers pretty much every major makeup brand you could want and this location is good about having lots of testers out with q-tips and cotton balls. I find all makeup testers a little gross, but this Sephora keeps the ick factor pretty low. I do find the floor staff here slightly overbearing, but to be fair, I really don't like to be spoken to when I shop, so saying hi and trying to help me find things is really just their job, but I would prefer to be left alone and approach them when I need something. This particular visit I was here to pick up a certain mascara. I had ordered a mascara sampler online which included five trial size mascaras and a coupon to get a full size of the one you liked best. For $25 this was an amazing deal since it is essentially like getting five travel mascaras for free. I found the mascara display and was pleased to see that they grouped all their best selling mascaras in one area rather than scattering them about by their respective brand. This made it a lot easier to find what I wanted. The line was a little long but they called another cashier over and it moved more quickly. I was impressed that the cashier was able to handle the coupon transaction with such ease. Maybe they see a lot of these free mascara coupons, but I was still afraid there would be some sort of issue with ringing it up. Thankfully everything went smoothly and they wrapped it up in red tissue paper and placed it in a bag. BTW if you ever need a gift in a hurry grabbing something from Sephora is always a good call, the bags are very sleek and look like gift bags and once they throw that red tissue paper in there, no need to wrap. Joining Sephora's beauty insider club is a must as every dollar you spend gets you a point towards travel sized items and deluxe samples and you get a free item during your birthday month(the past two years it has been the Philosophy birthday cake body wash is a very generous travel portion, but I'm not sure if that's always the case). The insider club and the email coupons that come along with it make the prices here a little more bearable, but it is important to consider that in higher end cosmetics there really aren't that many deals to be had, prices are pretty much set, so you're lucky to earn points and get a coupon here and there. read more

The store is well-stocked with the great brands, Unfortunately the sales help prefer to only talk among themselves. The are rude, blind to customers seeking help and at best indifferent, Buying cosmetics should be an enjoyable experience not one that leaves you running out of the store. Does the sales help reflect Sephora's sales-training program ? If not, an attitude adjustment would well serve the Boca store. read more

My make up artist Aly is amazing. She's very talented, and kind. I loved my make up. She takes her time with you. 5 stars for HER. However, the store management is ridiculous. I made a purchase and bought 2 $60 make up palettes and chose to surprise my artist with one as a Christmas gift... The store did not let her keep it and YET they didn't call me. The artist took it upon herself and called me on my voicemail to explain. I call the store and they said they put the item back on the shelf... When I didn't even return it yet!!! And yet they weren't even going to make me aware of any of this... Stealing money from a rouge member. Nice way to treat people who spend a significant amount of money at Sephora. I completely understand "no tips" however, a gift should be able to be accepted. And if it's not... Tell your customer! Now I have to drive 40 minutes to get my money back because the managers couldn't void the transaction for me. Very unhelpful and unethical. I'll take my business to Ulta or Macy's. read more

WORST STORE EVER. I've gone into this store a few times and each time, im treated worse. Today, i was followed around the store and treated as if i was shoplifting. I was minding my own business reading the ingredients off the back of one of the products and a lady came around and asked if she could help. I said no thank you i'm just looking. So instead of her leaving, she just stood very close behind me and just stared at me. I said thank you again for your help, meaning walk away and leave me be and she continued to watch me like a hawk. So, i make my way over to smell some perfumes and the old lady at the perfumes start shoving perfume samples at me and forcing me to tell her what i wanted to try, after i had already said i was just looking around and smelling the ones i wanted. She then decided to stand an inch away from and tell me not to pull down my mask under my nose to smell the perfume sample. Mind you, my mask was barely under my nose as i was swelling the perfume and then i would put it back up in between. She proceed to tell me to put the perfume under me mask to smell, which makes no f*ing sense to rub it on your face and put it back. Stupid karen. She told me about 3 more times and i told her no thanks i'm good and told her that if i needed help i would ask her. She was standing up my ass and wouldn't leave. Walked around the store for a few more items and was watched and followed. All the sales associates are rude and have nothing better to do than harass customers. Would never come back. F this place! read more

I have never had as bad of an experience at Sephora as I've had here. I am a Sephora junkie from upstate New York and I came here with my friend who lives close by in Florida. I regularly go into my local Sephora for a new look or advice on something new. My friend is a little new to a daily makeup routine so we went in intending to get a simple everyday makeup look. After two separate visits I was so disappointed. On our first visit we were pawned off on a brand ambassador who could only show us products form her brand. On our second visit we waited for 20 minutes just to get some help. When we finally found someone to help us (Debby) we were told that a makeup look would be considered a full makeover and would only be available with a $50 purchase. Then when I asked if my friend could get some samples of tinted moisturizers I was told we would have to wait even longer for someone to "run all over the store" to make samples. Finally we found someone ready and willing to help us but she was pulled away in 5 different directions. I'm not sure if it's that all of the employees are zoned to certain areas, which I have also never seen before, or if there are just not enough people on the floor, but something is very wrong with this Sephora. It's hard enough to find one person to help you but in this store you need about 10 different people to get a comprehensive makeup look. read more

This store is big and has lots of options. It was mostly clean but did not have the best lighting. The staff were the biggest issue for me. There were so many people just standing around. It took me a long time to find someone who would actually help me with a product. The person who "helped" me wasn't even that helpful. I asked him about one product and he disregarded that and totally pushed a different product on me. It wasn't a horrible experience but definitely not the one I would expect from Sephora. I think I will stick to Ulta and MAC when shopping in stores. read more

Everyone in this location is so nice and helpful. Shoutout to Antonella and Christine for being so awesome!!!

I have mixed feelings about this location, my older Sephora back in Michigan was amazing, best customer service, but here it seems like associates are doing you a favor to help you, when asked for foundation somebody said "oh no go to the front and ask"way to treat your Rouge customers, I honestly stopped buying as much at Sephora becuase of the service I receive here which is consistently poor, except for the gentleman in the fragrance department, he is a sweet heart and he deserves 5 stars, I guess I haven't immersed into the Boca culture yet. read more

The store is beautiful and clean. Only downfall is that this is a smaller location and they do not carry all of the brands. I LOVE the Giorgio Armani line and they do not carry it at this Sephora. I hate driving all the way down to Aventura to purchase this line with my Sephora card. The manager did let me know that they are working on getting that line in this location and when they do this will be a 5 star store! The staff is amazing and super friendly. They hooked me up with many samples and helped my friends who were new to makeup. We had a great girls day! read more

I just had a horrible experience with the older lady with blonde hair who works there. I ended up walking out of Sephora not even getting what I wanted because she was so rude. She pretty much demanded me to take a hand basket after I told her "no thank you I don't need one", I had an eyebrow pencil in my hand and was looking at the foundation, even after saying no thank you she told me well you need to take one so I said "no I'm okay I only have 2 things" (eyebrow pencil and possibly the foundation I was looking at), so she tells me again well take the basket because our glass bottles are breakable (mind you I didn't even decide on the foundation color yet and had an Eyebrow pencil box that is not breakable) needless to say she wouldn't stop so I took the hand basket because it became embarrassing. It's Pretty sad when my 11 year old daughter who was with me picked up on how rude/demanding she was being! I guess I will just order my products online for now on! read more

Love this store! You are greeted with a sale associate as you walk in. The staff are very helpful. I always ended up buying something when I come here. It can be overwhelming with all the products and you don't know which to choose. It's a good thing they give you sample to try it out and see if you really love it or hate it. read more

The Boca Town Center store has HORRIBLE management. Very rude and not very helpful when u have a problem. Spoke w corporate and they had a district manager call, which was very nice but also not helpful w the problem. I will take me business to Ulta where i have never had a problem or RUDE management. read more

Great store. Even for men looking for cologne. Anthony was a great help. Samples of cologne makes this place very helpful.

If I could give a review without giving a star I would but you can't so they get 1 star. Customer service 0% in this store! I guess the $100-$200 I spend in there every-time I shop there does not matter to the employees whom my spending as well as other customers $$ pays them. This will be the last time I shop there. From now on I my walk to the department stores which carry the makeup I use and get appreciated for shopping there. I don't ask for much! Just to be treated with respect! read more

Caroline your make up artist is phenomenal . She did my daughter Valeries makeup for her senior prom yesterday . Friendly easy going and didn't try to make my daughter look like someone she isn't read more

Horrendous. I understand this is an extremely busy store but I couldn't get help in the lipstick section even after I asked. I found one free associate and she directed me to ask another associate for help. She literally looked up from her clip board and pointed out who I should ask for help from. The person she pointed too was busy with another customer. After standing around for 5 mins-I helped myself to looking through the overstock drawers myself. After a few seconds- I notice the presence of yet another associate standing behind me with a walkie talkie trying to alert the staff that I'm going through the inventor drawer. She didn't even ask if I needed help!! You could have just asked. Anyway- I didn't see what I wanted in the overstock drawer so I walked away. I finally ran into someone who could help me and she was pretty attentive. I purchased $30 in lip product but half of what I wanted was out of stock. Just wasn't worth it to make a trip to this store. I'll stick to online purchases. read more

I was helped by Dane. He gave me the best customer service experience I've ever had. I've never made skincare and makeup a large part of my routine. I've always been very go with the flow, eh, about my routines. As a result, I've never really felt comfortable or welcomed in high-end beauty stores. I definitely didn't get that feeling from Dane. It didn't matter at all that I came in wearing next to no makeup. Dane listened to my needs and concerns and even recommended products to me. I told him my concern with my foundation was that it would dry out my skin and as a result I didn't wear it anymore. I wanted to try the new Too Faced - Born This Way and Kat Von D. He matched my colour to both brands and gave me samples. He didn't stop there. He explained his OWN routines and how his philosophy works regarding his routines and makeup. It made him seem a bit more human to me I guess, and not this amazing beauty god. We chatted a bit about favourite beauty vloggers, and I plan to come back with a list of my wants and needs for my foundation and am going to take it directly to him! Not only that, but he addressed my skincare concerns as well. As I mentioned before, my makeup has a tendency to dry out my skin. I've never known what my skin type is, but I've always assumed it's been more of a normal/combination type. Anything overly oily or moisturizing makes me break out. It's hard to find a balance that isn't overdoing it. Though I was hesitant to try the products he suggested, he tested it out on my arm first. He used a total of 3 products. He started with the Divine Oil from Caudalie. Oil, crazy, right? However, he took the time to explain it to me, how the product actually works, AND then went a further step to explain how he used it in his own skin care/pre-makeup routine, which I really appreciated. It made me feel like he wasn't just trying to sell a product. He was genuinely trying to help. Next he used the Vinoperfect Radiance Serum. So refreshing and absolutely amazing, and he topped it off with the moisturizing sorbet. After testing it out on my arm, he cleaned my face of the foundation swatches and actually gave me the same treatment he gave my arm. It's hours later and my skin still feels absolutely amazing. You know that pretty snapchat filter that everyone's crazy over right now? My skin FEELS how that filter LOOKS. Dane made me feel amazingly confident being in the store, both in the skin care that I received and the foundation I plan to come back and buy. It might take time to find the perfect product, but I feel incredibly confident that Dane can help me find my ride or die foundation! I would also like to mention that Dane knew I had no intention of buying anything. I came in with the sole intent to get my colour matched and a couple of foundation samples to take home with me to try. Despite all that, he still went the extra mile to give me amazing customer service, and he didn't abandon me once. I felt incredibly taken care of and valued as a guest...not a customer. I was so impressed and felt so valued, I called to speak with the manager as soon as I left because I wanted her to know all about the encounter. I 10/10 recommend the Boca store, and go see Dane! It's so worth it. I couldn't be happier. read more

Love shopping here! Have everything you need for your makeup and face. Love love love sephora

Lacking in customer service. I asked for one thing and the girl kept pushing me to try another product. Then didn't even want to give me a sample. I've been to many other locations where they are willing to help you and let you try samples. Very displeased with the service here read more