Mary is so great! She gave my mother-in-law such a stunning makeover and really addressed her skin concerns. Sephora is lucky to have her!

Valentine was working near fragrances and was the sweetest! He offered us samples and helped us agree on a good choice. He was super friendly, sweet and it felt like he genuinely cared about our experience! I appreciate his hard work to help us, and his knowledge!! read more

Been trying to get the Moschino teddy bear necklace since it sold out in line. Asked when I called 8/23 if I could pay so I could pick it up after work 8/24 or it would be gone. People who work can't get off to come to your store at 10 am. This is what I kept telling your associate. I called after 8:30 pm 8/23 . Boo Boo to Sephora. Why be a VIB if I can't get something advertised in In Style 8/17 edition? Will never go to this store again ever . I got it in Fresno read more

Everyone is so helpful and professional at Sephora! They always help with any questions or concerns I have. The store is always upbeat and amazing! The store manager Hector always goes above and beyond to promote, I 100% get all my beauty needs at Sephora and will continue! read more

Ive came in and purchased stuff usually the girls are rude because i go in with 3 kids and no makeup on. But trust me i dnt always look like a zombie which is why i went in there. Rose helped me today and was super helpful. First time i have gotten good customer service from this location. read more

I went in today looking for a lip gloss, and there was a really rude gay guy there that yelled at my daughter because she was helping me find the color he could of said close the cabinet please instead he kicked it closed with his feet really rude and made her scared. she's only 10 yr old so he scared her! That really pissed me off the other employees were really nice just not him! Hopefully they show him how to properly talk to saphoras clients I'll stay going to the jc penny's one won't go bck into the big store in the mall. read more

I came today to this Sephora and I have gotten a really nice service from Cindy I think is her name, she was so nice and helpful, I did a return and I was looking for a face cleanser and she helped me out to look for it, in the many years that I am been into Sephora this is the first time that I have an excellent costumer service, thank you Cindy read more

It's nice to have a Sephora nearby but agree that customer service here is a hit or miss. In general, the employees don't look at act as professional as those you'd find at other Sephoras or even makeup counters at Macy's. Maybe because it's Bakersfield? I don't know but when I was in there, I asked an employee about the Sunday Riley good genes. Is it day and night or day use only? She proceeded to take me to the back wall of the store where they had essentially a computer hooked up to a big screen. She went on what looked like a Sephora product information site to pull up the product. Then she proceeded to read everything out loud word for word. About 2 paragraphs. Expected the employees to be familiar with their products. In the end, she seemed to guess at the answer to my question and told me I could use it either way. Unfortunately, did not feel too confident in her response. read more

customer service is poor they greet you then they become selective on the people that they help. 10 mins in, i finally get assistance and after he helps me out on one product with his knowledge, he checks out. I get my product after much self deliberation and I leave. This city's sephora customer service is the worst I've encountered in california--(was I being pre-judged and treated based on my ethnicity?) read more

If I could pick 0 stars I would! Absolute horrible customer service! I will NEVER shop here again!! Bakersfield location definitely needs to get closed down. I will be going to Ulta from now on.. at least they know how to treat their customers! read more

I took my daughter to due some shopping for her and the employe Had a bad attitude? She told my daughter maybe she should shop at target? We have shop here many times and never any problems I call the manager but she didn't want to hear me out she try to tell me that the employee was on break? read more

I went in this morning looking for an under eye cream. I waited in skin care area for about 5-7 mins before someone came to offer help. He was in such a hurry to go somewhere else that he told me to try some on my hand and pick the one I liked the best. I then asked for 2 samples and he acted as if I would bothering him. I am so disappointed I have been shopping here since it opened and never have I been treated so poorly. read more

Came in here yesterday to shop for some skin care products for my brother and my cousin had tagged along. As were in the the back talking and looking for a product that will help him, my cousin ended up dropping a product and at this point a white blonde short hair tall employee comes with such a bitch attitude and says "that's a product if you need any help I will call someone to help and watch you" and leaves back to her customer to finish her facial.. as she's with her customer she's being loud talking shit like "keep an eye on your brother" first of all she was being very rude, VERY UNPROFESSIONAL!! Who says I can get someone to watch you? I'm not a child and nobody is stealing! read more

I would rate 0 stars if it was an option . This is the worst sephora location i have ever been tooo. They are sooo rude at first but when im at the register cashing out they find out im a beauty rouge and then the niceness comes out. Like how rude they treat you differently when ur a rouge verses a regular vib. The employees here are always with a "i dont wanna be here" face. They never want to help look for a product instead they say you can always find it online likee girl i came to the store for a reason if i wanted to order online i would not come to the store. And how ghetto is it that there has to be a security guard at the door. Also they dont even carry Giorgio Armani . What kind of Sephora is this?! If you want great customer service go out of town. I always go to the one at the Americana in glendale. Sooo worth the drive! read more

Always so rude ! Couldn't even wait so I can use my damn coupon! Online it is now! SMH!

Hate coming to this location. The store is always so crowded The employees are rude most of the time. But some of them are very helpful. I understand why they would be rude with how much they deal with on a daily basis but why take it out on customers. Also very stingy when it comes to samples. How can i sample a product with one squirt I CANT read more

I love Sephora but I honestly don't love this location. When I go other locations in LA I always get greeted coming into the store and someone always assists me, but in Bakersfield all the employees talk to each other and don't really care to help. The only nice person is the one at the register and of course their nice. read more

I not a big fan of going to the mall but I'll brave the crowds for Sephora. It's a good make-up store and they have a great staff! Carrie is the best, she can help you with any and all of your make-up needs =) I always end up leaving with exactly what I want and probably a couple extras too! read more

Went in to window shop for things that I would buy the next time I came in and ended up buying what I needed and then some. Daniela helped me find an eyeshadow primer and even gave me advice on eyeshadow colors that would compliment my green eyes and my purple hair and hooked me up with some travel brushes that were on sale that I didn't see. There were two other people that helped me but I didn't catch their names. Everybody there is super friendly and very well educated in the products they're selling. I was able to describe just what kind of makeup I needed and I didn't feel like I was being judged and I was even able to joke around a bit with the employees. I know that new Mac store just opened right across the way but I don't think I would ever shop there just because of the difference in customer service. read more

im on a mission to find the perfect perfume, and little did i know, but they can MAKE you a sample of the perfume for you to try for a few days (to make sure u dont get sick of the scent)! voila! i am happy :) read more

(Writing on my girlfriends page) I needed to buy cologne since I was running low so I stopped at one of those kiosks in the center of the mall that sells cologne. The girl was so busy texting that she didn't notice me standing there for 2 minutes. After finally noticing me, she still refused to get up and attend to me even after I told her that I wanted to buy cologne and had some questions. I told her to get back to her texting and that I would buy from somewhere else. Clearly annoyed I walked into Sephora which was busy so I waited till someone freed up. A guy came over to me and introduced himself as cologne expert but was unable to answer some of the most basic questions so he went and got his coworker Cindy. Cindy was an absolute delight. She was extremely well informed and very knowledgeable about male fragrances. I told her that I needed a cologne that would last all day so she recommended and explained Parfums to me. She pulled an Hermes, a Prada, a Dior and a Tom Ford Noir. She explained the notes in each cologne and also told me how to properly pronounce the French names of the products. Even though the Parfums were more than I wanted to pay I selected the Prada because of her pleasant demeanor, expertise and suggestions. She also gave samples to take of the ones that I did not buy. I was so blown away by her service that I am writing this review 3 days after buying the cologne. As an aside, I asked her about a body wash for men that I was curious about based on an online ratings. Again she so well explained the product that even though the store no longer carried the coconut milk wash I went online and bought it later in the evening. Cindy was a 5* but I knocked off a star because of the guy before her who said he was an expert but couldn't even answer basic questions nor could he pronounce the name of the new Issey Miyake line. read more

I been a loyal Sephora customer for years, but the customer service at this locations is terrible! Very rude managers. They tend to favor people they know or like. Returns at this location are a hassle even with a receipt. It makes me second guess if I should even purchase merchandise from this location. Pro: One of the men staff is extremely nice and helpful. Other than that, the staff sucks. Cons: Bad customer service, interpersonal skills, always garage talking on the mics when customers they dislike walk in Hopefully, the staff will be looked upon and improve this location read more

I am so sick of the way I get treated when I go to the Sephora. the staff always seems to have an attitude and have dirty looks at me. when I walk into that store I'm coming to spend over $100 and I really expect better customer service. They seem like they judge you based off of how you look. One day I came really nicely looking full face makeup nice clean clothes on and everyone was smiling at me and asking me for help. Another time I came in my normal clothes no makeup flip flops on and I got dirty looks and followed around the store like I was stealing. It's not okay I'm spending a lot of money there and I leave feeling shity like I've done something wrong it is not okay I really want to find a way to report this Sephora.even when I have a receipt they always find a way to tell me that I can't return something. They always get two or three to come over there and talk about why they can't return it it's against their policy and they do it anyway. Also they're always talking with their friends while I'm asking a question they're too busy trying to talk to each other. I'm giving it to Star because as a company Sephora is a great place to go to to find all your beauty products that you need but the customer service at this one he needs to be dealt with it's unacceptable race or what you look like everyone needs to be treated like a valued customer. read more

They got what you need! =D I love their eyeshadow options, their flowerbomb perfume and all their other great make up options! (Laura Marcier, Benefit, Philosophy, Kat Von D Makeup, makeup forever, etc) read more

The customer service I receive is always outstanding. I go monthly to get all the colognes I need because their selection is so large and have the best brands! I normally always get a certain kind and was wanting to try something different. A young girl named Hannah helped me out and provided me different options and made me feel extremely welcome! I have worked retail for over 10 years and she hands down provided the best customer service I have ever received. If you are looking for someone knowledgeable of products and someone to make your experience the best ask for Hannah. Really pleased with my purchases and would recommend to anyone who asks where to go. read more

TOTALLY ACCOSTED by an aggressively helpful sales dude, a cosmetics rep and then BOTH of them TOGETHER!! When they demand-asked "what can I get for you?" I had to insist on SPACE! My stepdaughter was already feeling overwhelmed and out of place and the behavior of these two unhelpful, un-Sephora-like employees made my anxiety go through the roof. We abandoned the items we were going to purchase and left nearly immediately, with my sweet 15 year old girl in tears and matching stomach aches. Fucking BACK OFF people!!! read more

Okay first off this is not a review on the actual products Sephora carries what so ever. This is strictly their customer service. I am a huge make up fanatic. I buy make up ALL the time and even work in a salon that carries expensive make up brands like Sephora does. I came in just a little while ago today and was helped find the right color from a lady who had short platinum blonde hair with pink in it. She was EXTREMELY nice. Nothing bad about her, she was informative and kind; she's the only reason I'm even giving two stars. So then I go to check out at the cash register... the two ladies up there both look like they hate their job for one. It's customer service; jobs aren't fun. But at least put a fake smile on and try to look like you're happy. My friend went to one lady and I went to the other. Both were extremely RUDE. In fact I was so taken back I felt the need to write this review and I never do this. They completely ignored me and she didn't even tell me the total just "credit or debit." I continue trying to talk to her and she literally looked at me with a snobby face and didn't say a word. I asked how much the total was and she said "it's in front of you" (which is wasn't because my card was processing) like are you kidding me ? Sorry Sephora but until you find some better employees I can easily purchase make up you guys carry anywhere else. read more

Writing this just because the customer service I received today was excellent. Even with the abundance of Christmas shoppers in the store, I was still asked if I needed help by a couple different employees. Mario was EXCELLENT. 10/10. Actually, more like 12/10. read more

Signed up for Alexis contour and highlight class on a Sunday morning and was very pleased with her customer service! She was super helpful and really knowledgeable about the products we were discussing. Thank you Alexis! read more

I have nothing bad to say about my many visits to this Sephora store. On my last visit I was searching for a pore minimizer and deep facial cleanser. Two of the girls spent about 20 minutes helping me, and they did a computerized search for the specific questions I had. It was very informative. I purchased Glam glow supermud and some other products and was very happy with the results. I have had my makeup done here for special occasions, and also on a whim with my two daughters when the Naked 3 palette came out, and every time I visit no matter who helps me, they roll out the red carpet. Love this store, love the selection, great staff. Always sent home with oodles of samples! Enough said. read more

I went in looking for a foundation and was browsing around before I decided to ask for some advice. I approached one of the employees and asked for assistance and was directed to the "Beauty Studio". I was made up by Mario. He was amazing. Very easy to talk to and got me my perfect products. So happy with my purchases! Honestly made my day. Ps. Mario has AMAZING eyebrows. I complimented them and just for kicks he asked if he could do mine up and of course I said yes. I need to stress that he is a brow genie. I would have gotten the products he used on me for my eyebrows had I been able to afford it. There's always next time! read more

They are wonderful compared to ulta they are always willing to help and are very friendly and approachable! My favorite gal is Brianna (brown hair)! She's very knowledgable, and helps me everytime! It can get busy here but they sort through the line really quick so not too long to wait! ----and the skin care stuff here beats ulta by a long shot! read more

I got my makeup done and honestly was so satisfied, Rose did an amazing job, she was super helpful and met my skin care needs perfectly! definitely coming back read more