I had a to return makeup products. I drove 40 mins to this Kohl's location because it was the nearest Kohls that had a Sephora located inside. I checked the website and my order receipt to verify the return policy before driving to this location. When I arrived at the Sephora cash register in Kohl's an employee told me that I had 30 days to return the products and that return period had expired. I left the store and sat in my car to verify the return policy on the website. I called Kohls customer service to verify the return policy for Sephora. The customer service representative confirmed the return policy for Sephora in Kohls was 60 days and I screenshotted the information on the website. I asked the representative if she could wait on the phone while I went back into the store. I walked to the Sephora cash register and told the same employee I had a rep on the phone and showed her the screenshot. The employee replied "I am not sure let me get my manager" I never asked for a manger. The manager arrived. I said "how are you" I gave the manager my name and asked for her name which was Erica. I told her about the 60-day policy in writing on the website and the rep on the phone. The manager asked for the products, so I told the customer service rep that I was going to release the call. The manager Erica then repeated the 30-day policy and started scanning the products. While she was scanning the products, I was reading the return policy placed on the register in Sephora. I said, "even the policy here says 60 days here I don't see anything about 30 days here either". There was a tray of gift cards blocking the mangers site of the return policy sign. The manager Erica snatched up a case of gift cards on the register that caught my attention to look up and said loudly, "I am trying to explain to you don't need to be rude to me". Her tone was as if she was talking to a child. I literally just stared blankly at her eyes we both had masks on. I literally had no clue where that came from. I was never rude to her. I would never be angry or rude over something as silly. I did not reply to what she said at all it was complete silence. At that point I did not say another word to her. I felt like I was in the twilight zone. The Sephora is an intimate small area in Kohls and there are two registers that are extremely close together. There were customers behind me. I never said anything rude, raised my voice, cursed, etc. If I was that rude type of indiidual I would've replied to the Manager Erica after, then that would be an ugly exchange. I am not that type of person, so I did not. Again, after she said that I never said a word. Its silent then the MANAGER (Erica) called a coworker over. I am not sure who he was he did not introduce himself. I'm not sure if he was another manager. I don't even know what she said to him I was still shocked from happened. He then advised that there was a 30-day policy again. He started scanning the products and said the system wouldn't except passed the 30 days. I asked him to put the products in the bag so I could go. He gave me the bag. I looked over at the name tag to remember her name and she says "Erica yes its Erica" out loud. While I am walking away, the male shouts "you have a great day" of course customers are looking. Very unnecessary. I was already gone at that point. I am a person of color and I felt as if I was treated like an irate customer or a customer that wanted to argue or start conflict. A manager should not approach a situation like every customer is looking to argue or go back and forth. I am an introverted person with social anxiety it took a lot for me to even go back to the register to question the return policy. What is the issue with clarity when a policy is in writing. Out of that encounter I still never got clarity until I walked over to the customer service desk of Kohls right after. Everyone at the customer service desk of Kohls was extremely helpful, sweet, and informative that is where I should've started off to begin with. The products were returned. read more