Cole Parrish has great customer service skills, very helpful, explained everything I needed to know…read morein detail. Thank you

I had a mysterious thud in my 2 year old compressor. I had previously used another company who said…read morethere was nothing wrong , to call again when it broke and charged me $100.00. C&S persevered and after fixing and replacing faulty duct work the problem with the air flow was solved but the thud continued. I contacted Phil who sent Cole to track down the mysterious thud. He found it , and corrected it within a few minutes . Everyone I worked with at C&S was friendly, helpful and knowledgeable . Cole is an excellent technician . He seems to be able to fix anything having to do with air conditioning . I highly recommend this company. They are reasonably priced, professional and trustworthy.

Justin with West-O-Plex was honest, knowledgeable and best of all affordable. He fixed our 4 Year…read moreold Rheem Heat Pump , it was the drain line clogged up! He was quick to find problem and fixed at excellent, fair price! THANK YOU JUSTIN. Regards, Beckner's!

5 stars plus! I called West-O-Plex this morning to come look at my broken A/C Unit. This was my…read morefirst time using this company. They arrived within an hour, even though it was a 40-minute drive to my house. They identified my problem as a faulty capacitor and replaced it. The whole job took about 15 minutes. The price was extremely reasonable. I'll never use another A/C company as long as I live in this house. They were extremely knowledgeable, quick, and professional. I highly recommend them! Wish I could give them 6 stars!

First, this company is no longer owned/operated by the Coomes family. Apparently the Coomes sold…read morethe company some time ago. We had them install a new a/c system in 2011 which failed constantly immediately upon installation. They came out over and over and couldn't figure out what was wrong. One night a couple of weeks after install, the electrical panel in the furnace closet for the system caught on fire. Had we not been home, our house would have burned down. They came out the next day and found that their installers (not the guy that came out to quote the system) did not wire the system properly. Once that was finally done properly, the system performed okay but has always put out very high humidity. They came every year to service this Carrier unit for the entirety of its 10 yr warranty. At that time, we switched to our neighbor's HVAC company to perform its annual maintenance for the next 3 years. We also change the Honeywell advanced filters every 3 months, instead of the recommended 6 months, to keep the system clean. Saturday of Memorial Day weekend we heard a thumping noise in the furnace closet and turned OFF the thermostat immediately and called our neighbor's HVAC company to come look at it, but their techs were taking off the entire weekend until Tuesday, so we called Coomes - they had installed it, after all, so thought maybe they could repair it more quickly. A tech came out and spent about 15-20 minutes (most of that at the compressor unit outside, even though we told him and the person who answered the phone, that the problem was with the fan blower assembly in the furnace closet inside the house) and took a few photos of the coils and one pic of the fan motor and declared that both the compressor and fan blower motor needed to be replaced, and that cost would be almost $5,000.00 for the compressor, and almost $4,000.00 for the fan blower assy IF they could even find either one of them, and this would take at least one week IF the parts could be found, so what he recommended was that we just purchase an entire new system for between $22k - $29k. He had spent less than 20 minutes on the premises and was quoting an entire new system and going on about the financing and saving sales tax, etc. and that made us VERY uncomfortable. For this, we were charged an $89.00 service call. We told him we were going to get a 2nd opinion. He also left the thermostat turned ON, which would have put a great deal of stress on the compressor had we not noticed it and turned it back OFF. We waited until our neighbor's HVAC company was back in town and after spending over an hour going over the inside and outside and testing every component in the system, he found nothing wrong with the compressor at all and the only problem found in the entire system was that the fan blower motor had died (which we already knew). The price to replace the fan blower motor, including labor, came out to $895.00 AND the part was IN STOCK LOCALLY. We did call the new owner of Coomes HVAC, (that used to be in Duncanville, but now it says Midlothian), and they agreed to destroy the $89.00 check we wrote for the "service call" after this situation was explained. The person who answered the phone when we called for an emergency repair was told why we were calling - we were looking for an emergency repair. We believe we were being scammed - or it's possible these new owners are not interested in repairing an existing system, only in selling new ones, so they overprice a repair. Whatever the case is, based on our situation - we suggest you research the current owners of any business, and get first-hand referrals or references plus a 2nd and even 3rd opinion on anything quoted.

They would not give an estimation at all unless I talked a sales rep . I just needed a quote on…read morecost to see if it was doable .

CoolTech Mechanical came to my home on Thursday, May 28, 2026, for routine HVAC maintenance on two…read moreunits. The technician was professional, knowledgeable, and did good work. My issue is not with the technician. My issue is with the office's billing after the work was already quoted, approved, and completed. During the visit, the technician advised that a capacitor was out of tolerance. He showed me the reading, quoted $155 for the replacement, and showed me CoolTech's pricing sheet on his phone before I approved the work. He then completed the repair and showed me the new capacitor reading. We had already agreed to $177.15 for the maintenance visit, so I expected the total to be $332.15 before any additional discount. Because we are a disabled veteran household, I asked whether they offered any additional discount. If the answer had been no, that would have been fine. Instead, the office later claimed that after a supposed 20% discount, the total was $389. That math does not make sense. When I questioned it, I was told the technician had quoted me wrong, even though he had quoted the price and shown me the pricing sheet before I authorized the work. This is a predatory billing practice: quote and show one price in the field, complete the work, then have the office bill a higher amount afterward while claiming the original quote was wrong. My broader concern is for elderly or vulnerable customers who may not feel able to challenge a bill. Customers should get a hard copy or take a photo of any quoted pricing before authorizing work. I was not allowed to speak with the owner who the office dispatch stated had died on May 4th. We paid the bill are choosing to not use CoolTech in the future.. The technician did good work, but the office billing experience was unacceptable.

Our AC went out over the Memorial weekend - of course, right?! I called the after hours service…read morenumber. Ben was out to add Freon. It was discovered we had a coil that needed to be replaced. Given the age of the unit, we decided to install a whole new unit. They were fast and efficient in getting us in for an install. I highly recommend this company oh, and if you call you will talk to sweet lady- Andrea. The best customer service ever. Thanks Cool Tech. You have our business for many years to come.

This is a 10 star company! Incredible team. Fast service. Professional. Experts. Book them now!read more

Adrian came out and diagnosed the problem, Travis and Avis came out to install the new furnace…read more ALL of the people I interacted with at Centel, both in person and over the phone, were polite, friendly and professional. Travis and Avis arrived on time and the installation was quick and efficient with no damage to my property. These guys are pros and I'm very happy with the work they did. Also, they charged what they quoted and didn't try to sell me a whole system or a bunch of stuff I didn't need. I would recommend them to friends and family and would use them again.

After 2 years of problems with cooling during the summer and other AC companies coming out and…read moredoing incomplete work I finally came across AIR worth heating and cooling. Service complete 5/4/26 all in one day. Unfortunately my unit was 16 years old and had a major leak of coolant in the outdoor unit. After talking about all options, and asking a bajillion questions we decided to buy a new unit (SIGH). I want to complement everyone in their team for their professionalism. Never once was there a "this is the only real option for you". It was sensible and top tier with the options they provided. I cannot make a higher recommendation to use their service.

Giving this company 3 stars because eventually the unit cooled. My issue holding back a higher…read morerating is that I called him out because I own a couple homes, 3 AC units, for the last 25 years. I am not new to AC issues. I knew that the issue was and told him. I called him out to replace a capacitor, nothing else. Install that, the unit will kick on. Cheap and easy fix. A gentec cap at Home Depot is about $14. Yep, $14. Discharge the old one with a screw driver, take it off, replace it. Charge me for a service call, maybe jack up the part price a bit, then boom, cool air and that's that. Well I once stopped using this company because it started to seem as if the techs are on salary, plus commission for upselling other services or parts. If this is the case, it makes the possibility for defrauding over over charging customers an obvious issue. Doesn't mean they will all be dishonest, but it would make dishonesty incentivized, and reward those techs that bring in the biggest numbers, and parts sold at an ungodly mark up. When we didn't have Youtube and the internet to cross reference and diagnose issues, and if I did not have a Nephew that is an HVAC tech but that lives too far, I would not be so upset that I felt had. He was a very pleasant person, but maybe this was a part of the manner in which the hammer was applied. So, an issue I have had several times over the course of 223 years of home ownership, that has never run a hair over $200 including the recharge, capacitor, and service call, ran close to $500, just a year past the last time I had this done by a competitor, same city. Another note, upstairs unit was chilly prior to the service of the downstairs unit. When the tech left, upstairs was warm. Not in relationship to the downstairs because of the fix, but unusually warm considering years both ran fine. He mentioned cleaning both. I did not ask for the upstairs to be serviced. What happened to the upstairs unit? What? Was I supposed to then call him back to now "fix" this one that magically started to warm up? Um, No. So I called the company I switched to in the first place. in the words of former President G.W. Bush... "There's an old saying in Tennessee -- I know it's in Texas, probably in Tennessee -- that says, fool me once, shame on -- shame on you. Fool me -- you can't get fooled again." At least I tried to allow them a chance for redemption. Seems like they are determined to upsell themselves out of my consideration ever again.

Robin came over in between the time he said he would and knew what the issue was right away. Robin…read moreexplained what was happening with the heater and what was causing it to trip. He didn't try to sell me on buying any parts or getting any other work done and had my issue resolved in 10 minutes! Heater hasn't tripped since he came out.

Very friendly and fast service!! We have a rent house in Azle- Robin went to repair our AC very…read morequickly for our renters. very reasonable on price. We will definitely use again!

I came up with one follow-item next day after the technician's visit. BillyGo re-deployed Tray in a…read morefew hours on Saturday so I didn't have to re-explain what happened last 24 hours. BillyGo's appointment and deployment system is very convenient to me. No complaints so far.

Jordan & BillyGO were great. Had an issue over the freeze and they showed up same day, helped…read moreidentify the issue, ordered the part and installed. Very professional and reliable.