Update: I had a polite and proactive call from First Alarm this morning. I am cautiously…read moreoptimistic that they do want to help correct my issues with them. I had our system installed while we were out of town and when we returned, I called and requested First Alarm to explain use of system. The installer came out and gave a high level explanation of the basic control unit but told me I needed to have someone else explain the remote control access. I called to set up an appointment, twice, and each time was told someone would call me back - they did not. I was then surprised when I received a bill from collections for $95. First of all we are on autopay and secondly because I still don't have the remote instruction and thirdly because I requested electronic communications only and they mailed the bill - which I just received. This company does not care about the customer. After writing to them and talking them about this situation over the phone ....still nothing, no apology, crickets... and I still have not heard back about use of the remote access.

We contacted First Alarm to add 3 services to our home. They worked in an efficient and timely…read moremanner and the two technicians we worked with had good knowledge of their products and explained very clearly what they were going to do and taught us how to use the various products. Such as, remote access, what to do in an emergency, etc. Very pleased.

I have been going to Potters for years now, probably 10 or 11 years. The owner, Gilbert is always…read morehelpful and friendly and the counter guy, Andy is very, very courteous and professional. I am an electrician and Potters carries most of what I need to finish all my projects. They allowed me to create an account there way before I became a pro. This is small business America in action; Service, Service, Service! Potters carries so many electronics parts it is unfathomable. They beat amazon prices AND you get to support local business! If Andy or Gilbert does not have what you need they always have a suggestion where you might go to get it. Great store, great people, and amazing selection.

Great customer service and great products. Gilbert and his team are amazing to work with!! He…read moreanswers urgent texts day or night and always has a prompt solution! So happy we found them!! Highly recommend.

I've never looked back to ADT once I switched to Vivint. My house was broken into a few months…read moreafter installing Vivint's Full Home Automation package when I was at work and my wife was home with her kids. About 8 seconds of the alarm being triggered, I received an unusual, never-heard-before ringtone on my phone in the office. It took me a second to understand that my phone was screaming "Alert, confirmed break in at your home!" when I took my phone out it was already playing the video footage of one of their motion sensor cameras watching the burglar as he broke through a back window on the second story. Another message at the bottom of the screen told me that the authorities were contacted for a verified break in. Not only that, but since we customized the system to alert my wifes sister and brother, they also got alerts on their phone minus the video feed. Because their cameras record the footage, police found an armed man running down the block about 6 minutes later and got him. Then we verified his identity with the footage; Vivint saved my families life. Anything I can do for them is my pleasure now

If I could give 0 stars I would. There is a lack of transparency when it comes to the contract and…read morea HEFTY fee if you try to cancel service before the contract is up. Now, we've moved and are being told there is an uninstallation fee and a reinstallation fee booked 3 weeks out. We've already had to vacate our previous rental property and had to leave their equipment behind. So there's a fee we can't afford to cancel a service we've had numerous issues with since we got it, OR a fee to keep/move this service that we no longer want. There is a disconnect between the communication that the technicians told us during initial installation and what we're being told now on the phone. Our whole experience with this system has been absolutely awful. I DO NOT recommend anyone else sign up for it.

Abisal is the man. He's done multiple security camera installations for my family, including…read moregetting our Reolink system completely set up and dialed in, and this guy takes customer service seriously. He's knowledgeable, patient, and extremely consultative. He explained everything to my parents and sister without drowning them in technical jargon and made sure they actually understood how everything worked. The best example: we live about 16 miles from the closest Best Buy. During the installation, Abisal realized we needed a better Wi-Fi router to get everything working properly and avoid latency on one of the cameras. A lot of people would have shrugged, gotten the cameras mostly working, and called it a day. Not Abisal. This bloke drove 16 miles to Best Buy, got the router, came back, and finished the job properly. He absolutely clutched up. And with Gavin Newsom apparently committed to keeping the home-security industry in business, I'm glad we have the cameras. Jokes aside, Abisal is the epitome of customer centricity. He takes ownership, does things the right way, and genuinely cares about the end result. Central Coast Tech has been incredible for our family. Couldn't recommend them more highly.

Super knowledgeable, made really helpful recommendations about network hardware and software, and…read moreprovided a wide range of IT support, not just installation. Great communication, very reliable. Highly recommended!

I booked a same-day appointment on a Sunday for 65" and 40" on-wall TV installations and they were…read moreon-site within 2 hours. Reasonably priced, Professional, friendly, efficient, knowledgeable, respectful of your place. Highly recommended.

Randy exceeded all my expectations! He was punctual, professional, incredibly kind, and very…read morereasonably priced. Not only did he mount my TV beautifully, but he also took care of an electrical issue and a bathroom fixture, all on the same day I called! He was extremely accommodating and went above and beyond to ensure everything was done right. It's rare to find someone so reliable, skilled, and genuinely caring. Randy does so much more than TV mounting, and I highly recommend him! I'll definitely be calling him again!

Doug was the best! I sent him a photo of what equipment I had, he reviewed…read more and tracked down what was needed to complete my project. He scheduled an installation, once I received the necessary equipment. He arrived with all the tools he needed, listened to my concerns then met them, all done in an hour. I will use Computer Pros again! Thanks Doug!

Doug is a great communicator. I also appreciate his customer service, experience, knowledge, and…read moreprofessionalism.

I can't recommend High End A/V highly enough. We needed to install a 90" screen high up on a wall,…read moreand put in a new sound system in our business. Greg the owner came out promptly and within a few minutes of talking to us got exactly what we were trying to do. Installation was fast, clean and professional. Our final bill was right on the quote he gave us up front. The results are fantastic. Our customers love the new stuff. My favorite thing about the whole experience is that he dealt with concerns we didn't even think of, which means he's actively thinking about the project from the point of view of the customer, and planning for that.

From the owner: Audio Visual Contractor specializing in Audio Video, Home Theatre Installation, Flat Screen…read moreInstalls, Sound Systems, Surveillance Systems, Cabling, TV/TEL and Internet wiring for Commercial and Resedential, Control Systems. We provide full Sales and Installation of all equipment.