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    Vivint

    1.5 (8 reviews)
    Closed 6:00 am - 11:00 pm

    Services - Vivint

    Security monitoring services

    Security system installation

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    5 months ago

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    2 years ago

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    Bandit Systems

    Bandit Systems

    (5 reviews)

    After Bandit Systems installed my new NVR and HA security cameras, it became obvious that I needed…read morehigher network bandwidth at home to stream the 8 cameras over the Internet. I decided the time was right to implement Cat 5e throughout my house and put all of the gear in a wall mount rack in my garage. Although it wasn't Bandit's primary function to install home networks, James had installed lots of network cable to power PoE cameras for other clients. Given how happy I was with the original installation, I gave James first right of refusal on my network project. The task was to run 14 drops around the house, two to each bedroom, four to the office, etc., and terminate everything in a patch panel in the cage in the garage. I pre-ordered the cage, UPS, switch, patch panel, and James supplied the cable, keystones, and face plates. My initial plan was to run the cable from the ceiling and through the wall cavity, but additional studs in the middle of the wall made it awkward; we went under the house instead. James and his colleague worked tirelessly to pull all the cable on the first day, then returned the following day to install the jacks in each room, mount the cage, wire the patch panel, and install the network hardware. The end result: my cable modem, NVR, and other equipment are in a locked cage, protected by a UPS; I have Cat 5e in most rooms, and I have complete control of my network infrastructure because of the managed switch and patch panel I chose. I could not be more happy with the work done.

    I am writing this review to talk about Bandit Systems and Jame Muller…read more We have lived in Santa Cruz all our lives and have owned a home for 50 years on the west side. We all have seen the changes and problems that have taken place in Santa Cruz. Four years ago I installed a security video system I purchased at Costco, it worked great for two years and then the cameras started going out the then the DVR went down! I spent six months looking for a new systems, in the end I found three somewhat local business's that design, install and support their video security systems (they said). The first was in SLV, the problems were they did not return calls and did not offer follow up ongoing support, price wise they were in the middle range. The second was in San Jose and a U.S. Wide business. Again the problems included not returning calls, they forgot to come over to look at what I wanted and weeks later when they did arrive to look at what I required they said they would get back to me with a price, again they forgot me for a month and when they did call with a price it was twice as much as I ended up paying. The third person I talked to was James Muller of Bandit Systems in Santa Cruz. I want to say that he is OUTSTANDING, he returned calls, showed up on time, walked around the whole house looking at what I had installed before and made great suggestions on ways to improve what I wanted and why. He also got back to me in a very short time with a professional estimate and the time line to install once I approved his estimate. Within a week of my approval James and his crew had the system installed and working great. When small problems showed up (only one or two) all I had to do was email or call him and he came over within a day to look at the problem and fix it. I will say that installing a system of this level is not inexpensive, but Jame's price was equal to the other low bid. The quality of the cameras and system he installed is one of the best home systems on the market. His service, support, and continued follow up to see how the system is running far exceeds my expectations and is appreciated. In concussion I highly recommend James Muller and Bandit Systems!

    RGM TV Wall Mount & Surround Sound Installation - 80 inch flatscreen in the living room

    RGM TV Wall Mount & Surround Sound Installation

    (96 reviews)

    I was working with another local 5 star rated service and was losing confidence in their…read morerecommendations and problem solving. They hung my new Samsung OLED but couldn't get it to work properly. I was given an estimate for a new receiver, new universal remote, and labor which came to more than what my new 83" TV cost. I questioned if it was my receiver since it was working fine 48 hours earlier; they said my board was fried. (?) They were also upselling me on a new universal remote, powered blinds, and a home security system. He also boasted about all the 9 M homes he was working on. My instincts told me to walk. I reached out to Randy and he was very diligent in resolving the issue. There was no need for a new receiver or universal remote. After resetting my TV and running a thorough test, he identified that the HDMI was the problem. Rewiring my system is VERY difficult since it required crawling underneath my house in a very tight space, and sectioning a dryer duct housing to access the remote location of the electronics. He also had to fish the new cables through some very tight spots and did so without damaging my new expensive HDMIs. His problem solving and work ethic are unmatched. He will continue working until the job is complete, and done right. He left my home as clean as it was when he arrived. It's great to find a person with such integrity and diligence. On top of all those traits he's meticulous, very respectful and a real nice guy. He's my AV guy moving forward! 5 stars+++!!!

    These guys did an excellent job mounting our tv. They also installed a few surround systems for our…read moreliving room & for our son's room. They were quick, price was right in the budget. Thanks for doing a great job on our home guys.

    Vivint - securitysystems - Updated May 2026

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