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Sentri Security

5.0 (1 review)
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AAA Oakland Rockridge Branch

AAA Oakland Rockridge Branch

(210 reviews)

North Oakland

Always a great experience when I go here . AAA road service is a disaster the worst I have ever…read moreseen I will pay out of pocket for a different company but doing business with this office is great

I have been a AAA roadside service member for 12 years. I've received good service over the years…read morehowever today I was totally scammed about their battery warranty and can no longer recommend them. I had to get my car towed by AAA Friday because my car wouldn't start. My mechanic updated me Friday afternoon that the battery was dead and they were charging it. Then today, Monday he told me the battery was bad and could not hold a charge. I called AAA and asked if it was still under warranty- they said yes, ordered a driver and told me I needed to be at the mechanic to receive service. I confirmed they could do the service at the mechanic's and they said yes. I waited 2 hours and multiple phone calls to customer service for someone to show up. When the driver named Jope finally arrived, he asked me how often I drive. I said "every day." He then asked to see my mechanics work- my mechanic showed him their testing device and explained the battery won't hold a charge. The AAA provider then mumbled that if I don't drive enough... I interrupted him and told him the facts again: "I DRIVE THIS CAR EVERYDAY." He then said he has to jump it. My mechanic informed him he and AAA have to assume all responsibility for anything that may happen should he jump it in his shop. If the AAA service member is so certain that jumping it is a valid idea after my mechanic already ran and showed him these tests, then why did the service member step out of the shop to call AAA? He then told me he couldn't provide service inside the shop even though AAA told me earlier on the phone that as long as I was there, he could. I reminded him I was told on the phone my battery is protected under warranty and I was told on the phone I would be given a battery replacement. He said he had to jump it first. I asked him if he could jump it on the street he said yes but that he couldn't help roll my car out on the street. I then went inside to ask my mechanic if he and his shop would move the car to the street. While we were discussing this, the AAA service member must have driven off as when I stepped back outside to confirm we could roll it out, he was gone. Literally nowhere to be seen on the block or area. When I called AAA to file a compliant, they offered to send another driver. But why would I agree to that? So I could wait another 2 hours to be blamed for a battery that no longer works after 3 years by the next service person suggesting it died because I don't drive as much as I say I do??? Uh, no thanks. So not only did AAA give me false information on the phone, the service member refused to replace the battery, tried to gaslight me into thinking the battery didn't work because I don't drive enough (you can check the mileage I drive every single day!!) and then disappeared on the job without saying why, without coming into the shop to ask if/how I wanted to proceed. He literally vanished. This is the worst service I have ever received. I have lost complete respect and trust in AAA after being a loyal customer for well over a decade and will be looking for a replacement as I continue to share what happened to me on as many review sites as I can. STAY AWAY FROM THEIR BATTERY SERVICE. ABSOLUTE SCAMMERS WHO TEACH THEIR SERVICE PROVIDERS TO MAKE FALSE ACCUSATIONS AGAINST DRIVERS, WHO DON'T HAVE FAITH IN THE SAFETY OF THEIR OWN PROTOCOL, AND WHO VANISH MID SERVICE.

Summerall Law

Summerall Law

(192 reviews)

Piedmont Ave, North Oakland

In matters such as trust and estate planning--where legal expertise intersects with family,…read moreemotion, and long-term responsibility--I initially expected legal services to be professional, accurate, and error-free. What Summerall Law, PCand its entire team provided went far beyond that. I would like to extend my special thanks to Albert Wu. His thoughtfulness, patience, and genuine kindness made every interaction smooth and reassuring. More importantly, he is fluent in Chinese and was able to explain and confirm complex legal concepts in the language I am most comfortable with. The feeling of being truly heard, understood, and respected is invaluable to a client. It is clear that he not only understands the law, but also understands people. I was equally impressed by Patrick's professionalism throughout the document revision process. He did not simply "make edits," but carefully reviewed and refined the documents word by word, patiently addressing every concern until everything met my standard of clarity, confidence, and peace of mind. This level of respect for a client's expectations and dedication to detail reflects a rare and admirable professional integrity. During the final signing stage, Man, the signing assistant, also demonstrated exceptional responsibility and professionalism. The entire signing process was well-organized, clearly explained, and handled with great care, leaving no stress--only trust--at such a critical moment. Looking back, what truly stands out is that this was never the work of a single individual, but of a highly collaborative, professional, and accountable team. Their respect for the law, seriousness toward client matters, and commitment to professional responsibility genuinely moved me. I can say with complete confidence that Summerall Law, PC is the most professional, diligent, and genuinely compassionate legal team I have ever worked with. In matters as important as one's life and family, encountering such a team is a rare and meaningful good fortune.

Be extremely careful. They say you get what you pay for, and that's actually true. This place is…read morelike the McDonald's of law firms. For a flat fee, you can buy the worst, least personalized, and most incorrect will/trust thrown together using a template that doesn't even closely approximate what was discussed. My husband and I had a terrible experience with Summerall law recently. when we told our friends, TWO of them had had the exact same experience with this exact same firm. This firm didn't spend any time explaining major legal issues, they skipped important questions, and they left major details out of our will and trust documents. They got names wrong, they got details wrong, entire paragraphs were left out. When we brought it to an ACTUAL attorney, he was horrified. For something this important, it couldn't be more critical to find an attorney that will spend time on your plans for your family after you die. Skip Summerall Law, they are a disaster. p.s If you need further evidence, the owner of this McDonald's lawfirm ADMITS in her reply below that she *doesn't even remember* having us as clients. That's what happens when you spend zero time with your clients, rush them out the door, and cobble together a template estate plan that doesn't reflect their wishes. DO BETTER.

Sentri Security - security - Updated May 2026

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