Really grateful to an amazing team that took such great care of my mom in her last few days of her…read morelife. I truly don't know what I would have done without their help!! I was referred and can't express my deepest gratitude! They truly care and take such outstanding care! It's rare to come across a business in US that takes such human approach. Please accept my deepest appreciation to the team (Liz-for making an easy sign up, Yana for ensuring mom got the best treatment that she needed, Joseph-who came on such short notice, both nurses-who were nothing short of a miracle! Talli, of course the owner, who set up a great team of individuals, that provide the BEST care, that even after the passing, the family has a peace of mind that their loved one got the care they deserved. Thank you for your professionalism and dignity you put in your work. It's beyond appreciated. May all of you have all the health in the world for all the work you do! God bless

2/09/2024 My elderly mother was a patient with True Care Hospice, I'm sharing my experience in…read morehopes that this will help your family decide if this facility is the right fit for you. The last thing families need during these difficult stressful times is added stress from terrible cavalier, and lacking service. They refuse to accept their horrible mistake which is the TRUTH. I did NOT have a problem with mom getting discharge I am very thankful for it as I am thankful she transitioned from hospice to home health, I did have a major problem with their disgusting discharge procedures, their refusal to take responsibility for the wrong information Maria gave me would affect my elderly mom's well being. My mother's discharge was atrocious and very poorly handled, yes she was given a 2 week supplies and equipment after discharge however this does NOT excuse them for the terrible treatment the last day. I would even consider it inhumane. 2 days before the medical equipment was supposed to be picked up a nurse named Maria informed me that NO date was actually set for moms medical equipment to be picked up. (Wrong information) 48 hrs. later and about 1 hour before mom's bed time a receptionist by the name of Samantha informs me by telephone that law enforcement would be called out if I did not surrender the hospital bed, I was shocked and panicked and in utter disbelief. Yes I elevated my voice I was outraged for the handling of their mistake and the misinformation they gave me and to be told the police would be called out if mom did not surrender the hospital bed. I had to call public health to investigate their terrible discharge practices, ** the investigator advised me on 2/16/2024 to share my experience so others would be made aware of my experience. They did NOT care when I informed them that mom would be sleeping on the floor because of their terrible mistake, the case manager named Vera korkanovic declined to speak to me to defuse this matter, or to find a resolution. The owner Tali Fayfel refused to speak to me as well. She later calls screaming at me. The receptionist screamed at me talked over me and repeatedly told me moms hospital bed was going to be picked up that evening no matter what! In panic and in the evening hours I began taking out some medical equipment outside, I had no idea how mom's health would be affected sleeping on the floor that night. ****The only nurse that stood out from everyone was a nurse named DAMARIS she was consistently caring, professional, and patient. ** I did email hospice to let them know I would be sharing this horrible experience so other families would not have to go through this. Sorry if you view this as threatening. * Social worker did not return calls/ text messages for days. * Case manager refused to take my calls a number of times when I needed guidance for discharge. Resources for your family for unethical treatment/ or to file a complaint regarding care & treatment * CA Dept of public health 714 567-2906 * OC COUNCIL OF AGING 714 479-0107 Wow , you expect professionals to be professionals. Beyond disgusted. Please think twice before using their services.

My family didn't have much time to research hospices but we picked faith and hope based on the good…read morereviews. I couldn't be happier with the service we received. Everything happened so fast and faith and hope was so helpful and knowledgeable and compassionate through everything. They really care about the patient and the family. I would recommend Faith and Hope to anyone needing hospice services.

Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

First of all, due to the urgency of my grandmother's illness, I can understand how several things…read morewere overlooked. Anoosh, the attending nurse, was kind and efficient. However , she was difficult to understand her due to her heavy accent. I asked her for the hospice packet and there was none. She did the best that she could but the language and cultural barriers were evident. Part of their advertised service includes a Bereavement counselor- none supplied . It also included a hospice chaplain that initially refused to come because it was Palm Sunday and offered to perform last rites over the phone- someone claiming to be a pastor or religious person ended up coming an hour later. With the current national focus on corrupt hospices, this agency should take care in the future to supply the services offered on their website- since we did not receive the hospice packet that are typically given to families prior to services being rendered.

Very professional staff and service. The nurses are caring and knowledgeable. They provided a very…read morepeaceful and caring environment for my friends grandma while she was passing away. From doctors, nurses, social workers and spiritual and bereavement care, medications, and all supplies and medical devices needed to help her feel comfortable and die with dignity. I would refer them to anyone who has a family member who needs hospice and end of life care.

I cannot believe how one company can make a difference in people's lives, but this is, by far, the…read morebest there is if you have a loved one whom needs care. The entire company from owner/founder to delivery people give it their all and then some! I must give props to Greg E., especially, his compassion over the phone was the deciding factor. Thank you, Greg, for being you!

Hard to believe a medical service can be as attentive as a fine dining restaurant, but that is what…read morethis was. We used Five Star for about five days. Medicare and Optum covered the hospice side. I paid separately for 24/7 caregivers through Sincere Care Services, which I chose because I wanted Cantonese and Mandarin speakers so my mother would be more comfortable. Five Star was recommended by the Optum physician on staff. Separately, a family member recommended them too, through a friend whose father had passed the week before. I checked their ratings on Yelp and Google before moving forward, and I am extremely happy with the service we got from start to finish. This is the point where you decide between more hospital intervention, which can be painful, and accepting the situation and moving to hospice. Hospice is the wedding coordinator for a peaceful death. Things can still go wrong even when you plan everything perfectly, but Five Star was there at every step to handle whatever came up. The rough sequence for anyone about to do this: 1. Decide on hospice. 2. Line up caregivers. They are separate from Five Star, but Five Star will point you to good ones. I wanted Chinese-speaking caregivers and Mark made it happen. 3. Coordinate with the hospital on transportation. 4. Be home to receive the supplies. 5. Be home when your loved one arrives. Have a bottle of distilled water ready for the oxygen machine. 6. Have the nurse and the caregiver both there so you can learn the comfort meds. 7. I used 24/7 caregivers on 12-hour shifts. I made a point of being there whenever a new caregiver came on, so I could walk them through the medications and get their phone number. Nurses came once a day to check on my mother since she was close. You do not have to be there the whole time, but I tried to be there for shift changes. One thing I wish I had watched more closely was bowel movements. My mother had been constipated since the hospital because she was not eating. Another tip: put together a playlist of beautiful music to play in the room. Otherwise it is silence, or your loved one is listening to caregivers talk and scroll on their phones. Even when your loved one is not responsive, they are still listening and drifting in and out. Tell them everything will be okay. Thank them for everything they did for you. I think it helps them go peacefully. Anytime I needed something, Mark was a text or a call away and he always answered. Again, they are the wedding coordinators for a loved one's passing, and they will do everything within their power to help you through it.

The owner and staff were incredibly kind and compassionate during a very difficult time.read more

My spouse was transported to The "Caring House" of the Montrose Hospice, Inc. The homelike…read moreresidence was private and beautifully arranged. A doctor from Kaiser Permanente was also assigned to care and watch over my spouse after he had been moved from the nearby Kaiser Permanente Hospital. The people caring for him could only be described as angels. Gentle, softspoken, caring and watchful day and night. I could not have hoped for a better or more beautiful hospice than what I witnessed. Visitation was in complete privacy and the parting peaceful.

I can't say enough Thank You to Montrose Hospice team for being there on the most challenging days…read moreof our departing loved one and for the family. Thankfully we were recommended to Montrose Hospice who was there every step of the way to help and taking great care of my mom. The genuine dedication and professionalism by Ani Melkumyan was apparent from day one. She organized everything quickly knowing the urgency of the needed care. We were explained the process and kept informed of the care details while being reassured and emotionally supported. She was always there for our calls and questions. Anything needed was handled promptly. The nurses were so amazing, they were skilled, attentive and compassionate. They cared for my mom with utmost dignity and respect that she deserved. Thank you Montrose Hospice team for the great service you provided to my mom and for making her last remaining days on this earth a calm and comfortable experience. We truly appreciate every single one of you and your great services.

My family had a very concerning experience with Hospice of St. Clare. My uncle was placed in…read morehospice care based on a terminal medical condition that we later had evaluated through the VA hospital, where we were told he did not have that condition. This raised serious concerns for our family about the accuracy of the diagnosis and the decision-making process that led to hospice placement before we got involved. I strongly encourage families to ask detailed questions, seek second opinions, and fully understand the medical basis for hospice eligibility before making decisions.

They are the best team of people I have ever met. They are compassionate, caring, and kind. No…read morematter what or when I have needed something for my mom, they always make it happen and fast. I am extremely grateful to them and will forever cherish their support.

Although you's gave my mom adequate care, above and beyond. One thing that was lacking was the…read moreacknowledgement of my Moms passing. Upon notifying Hospice about the passing of my Mom, no sentiment of my Loss was given to me. I know you deal with death all the time, but a little condolence of my Loss would have meant so much to me, even a mailed card would have been nice. I had assumed the company sent out condolences to the families of patients who pass.

The type of intentional care, empthy, knowledge, sense of urgency, availability exceeded…read moreexpectations. I would recommend Hospice of Grace to anyone looking for hospice care. They communicated with me constantly and gave my mom the best care. Thank you to all the staff! You really are a blessing.