I research services from yelp, google, Reddit, and any other source, and I read reviews to see if the complaints are one-offs, or a general consensus. My father was dying of cancer. With no timeline in place, home hospice was needed. I interviewed three places; but it was when Dr. Ruben walked into my dad's hospital room, that the unforgettable experience with Bonum began. Dr. Ruben knows cancer. He had read dad's chart and came prepared. He had been a surgical oncologist; worked in an E.R., and knew the names of dad's countless prescribed medications that were were trying to remember and pronounce....he completed each sentence. He was the one. My father was brought home on Monday, but before he arrived, hospice bed, oxygen tanks, nebulizers and commode were delivered and organized. The first of two outstanding Bonum hospice nurses, Gerard, arrived and comforted us with info on how the process works. When the ambulance arrived with my father, Dr. Ruben arrived at my home. I told him that the morning had run so well. Everything on time, and organized. As the days continued, ANY need we had, within hours, it arrived. My father had no muscle to hold up his head. I asked for a neckbrace, the next day, an amazon package arrived with a brace. As the needs for meds increased, home delivery arrived same day. A few days ago, my father tried to get out of his bed and fell. I was exhausted from sleepless nights, and uncomfortable with how often I was messaging with the Bonum on-call nurse. Alicia was an incredible nurse. So generous with time, patience and kindness. The nurses never complained. They loved and cared. After my dad's fall, I asked for bedrails. They arrived the same day and were installed. I didn't pay a penny for anything. Sunday, 6 days after arriving at my home, my dad took a change for the worse. I called and spoke with the nurse. I described what he looked like. She said, "I'm sending a nurse. Would you like a Chaplain to come pray." YES. I'm chocked up. YES. They know EVERY detail about this process. THEY - BONUM. WOW They never told me he was dying. They were respectful, but they knew. And after the nurse visit, and chaplain visit, at 12:06am, we found my father finally resting peacefully with eyes closed for the first time in days, and his hands crossed on his chest. It was beautiful. I called the nurse. She said "would you like me to come now?" I said, no. I know he is gone. Please call our cremation services provider so that they come pick up his body. Today Dr. Ruben called to express his condolences and I assured him that there is NO WAY, I could have managed this without Bonum. Thank you Bonum team. read more

We were a little lost as to how this all works. Dr Ruben and his associates were very patient with us and explained everything as things progressed. They were responsive to all our calls. My husband called when he thought my father had passed and they walk him thru checking. Once it was confirmed they were there quickly and took care of everything. Even the death certificate was done promptly so we could begin the planning of arrangements. Thank you Dr Ruben for you always answering my calls. read more

Made the difficult time a lot easier. Very well spoken, and explained every step of the way thoroughly. A couple of names that I believe deserve 5 stars are Gerardo, Isabel, Claudia, and Yaquelin. I appreciate every single one of them and hope whoever uses their services are able to have their help! read more

Our mama is in the very helpful, caring and kind hospice services of this company. Dr Reuben is an angel in a doctor's coat - always available, always working for his patients. The nurses are skilled, efficient, knowledgeable and also very kind. As we expect our mama to outlive her terminal diagnosis, this wonderful company will be in our lives for a long time :) For those sweet souls who are at the end of their earthly sojourn, you cannot be in better hands than at Bonum Hospice Services. They are the earthly angels who will deliver you to the heavenly angels when your time comes. We send you all much love, and are deeply grateful that Bonum Hospice Services exists. read more

The Dr.s and staff were very attentive and personal. They served us well. They were very comforting and compassionate. Whenever I would freak out about a change in my mom Geo, the nurse was very soothing read more

Thank you to everyone at Bonum Hospice (especially Gerardo the RN assigned to my dad). Everyone has been so helpful during this emotional time. Thank you all for your compassionate support and professionalism read more

We're immensely grateful to the Bonum Hospice team for their exceptional care to our grandmother during a challenging time. Heartfelt thanks to the office staff, field nurses, and the office doctor for their dedication. Your compassion brought comfort to our family, and we appreciate your hard work. Thank you for being there at her bedside until the last moments and even after. Amirbaryan family read more

Gerardo, Isabel, Yaquelin, and Claudia really helped our family with the hospice care that went into my grandfather. From the beginning of their assistance until the end of it, they made it the most comfortable for him and for the family as well. Their diligence and wisdom in communicating and helping our family navigate through a rollercoaster of emotions and difficult decisions really helped us all and we greatly appreciate these hard working and extremely caring nurses and caretakers. God bless them. read more

First and for most I would like to thank all of Bonum Hospice Service team especially Isabel LVN , yaquelin MSW , Claudia Bathing aid , Geraldo RNCM for everything they have done for my family through these tough times . Going through things like these are not easy and it's great to have such great support like them . Thank you and much appreciated - Ibarra Family read more

Placing a parent or loved one on hospice isn't something I would ever wish on anyone but if it's needed Bonum Hospice should be the organization you choose. From the very first appointment to the last everyone treated my mother with love and respect. I cannot thank Maria and Ruben enough for their kindness, compassion, and attentiveness to not only my mom but to my brother and I. read more

Started with Bonum for home health for my mother and they were great as her condition worsen we moved to hospice care and wanted to continue with them because of prior experience. As I'm writing this my mom is still under hospice and I can't thank enough the people that have been there for my mom and for me as her caregiver. Maria at the office is wonderful, the nurses Merry , Sylvana and bath aid Rosa are really God sent people. Thank you for your patience and kindness. read more

The staff and nurses are wonderful! My mom has been helped telephonically as well as physically in emergency situations. Thank you Mary the nursing director who attended to my mom immediately when she stepped into the house and saw my mom was not comfortable in her situation. Mary follows up with my mom every week diligently whether it is physically or telephonically. Thank you so much the care, advice and concern makes it a lot easier and comforting for my mom and her family. Cancer is a challenge for the patient and everyone involved, having the support really helps. Thank you! read more

ZERO RATING. This is the worst hospice company my family has ever dealt with. My father is suffering from leukemia and pancreatic cancer. He signed up for hospice on a Wednesday and we were told we would receive a "Comfort Care" package in the next couple of days. The medications in this package would help with pain management. FIVE days go by and still NO comfort care package. Several calls are made and the comfort care package arrives with only tylenol and a bottle of Milk of Magnesia. Are you serious? I can pick this up at my local CVS!!! It's as if this company has never dealt with the issue of death or before. Messages have been left to obtain the medications we were told he would get to aid with his pain, but a whole day has gone by and NOTHING. No calls.. nothing. It is horrible to watch your loved one in pain and there is nothing you can provide to offer some relief because the Bonum people do not seem to know what they are doing. They have provided my father no dignity in this process. This has made an already terrible situation so much worse. Again, it's as if the company has never dealt with the issue of death before. Totally and completely useless. PROCEED WITH CAUTION. Your loved ones deserve to be treated so much better than this when they are preparing to die. If you can, use another company. Do your research before signing up to use Bonum. read more

I would like to thank everyone at Bonum Hospice Services. My dad Bernardo was one of your patients in home hospice care this past month. From my first call to you, your love, kindness, care, professionalism and awesome response was timely and appreciated. Because of the outstanding service of your team, one of our hardest moments in life was made so much easier. Your doctors, nurses, and everyone of your staff was amazing. Within weeks you became part of our family. I would like to thank each one of you for everything you did for my dad, family, and me. I will never truly never forget you. There are not enough words to say to express my appreciation for all you have done for us. read more

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I would like two express my gratitude to Dr. Ruben and the entire staff at Bonum Hospice, for your exceptional professionalism, your compassion, your commitment to excellence, and your dedication to the outstanding quality of care for my husband M. Burrell during his Transition period. You exceeded above and beyond all of my expectations in every area. Thank you for all of the days you committed to supporting me and just for being you. You and your staff will always hold a special place in my heart. Thank you for being an important part of my life during the the most difficult time. And for that, I'll always be forever eternally grateful for your unwavering and consistent support! Respectfully yours Mrs. M. Burrell read more

Hello , my name is Milton Jones, and my mama Tillie Cardwell was is a client of yours , she was cared for by Maria and Tina, both ladies are exceptionally exceptional and excellent in their craft and skill set and their level of care goes well beyond client care, they lend a certain warmth to all that they do I saw this for myself during their visits to our home, these are FACTS I'm speaking about and I was just yesterday speaking about them both on the phone with one of your colleagues that when their performance reviews are due both MARIA AND TINA both should be given a MASSIVE PAY INCREASE in my opinion because they both are RICHLY DESERVING OF THIS without hesitation I support this 1000% so whoever's going to read my comments I only hope Maria and Tina can will be and are rewarded they RICHLY ARE SO DESERVING OF THIS WITHOUT HESITATION WITHOUT A DOUBT, Regards Milton Jones read more

Recently my father was placed on hospice with this service provider. Dr. Ruben came out to the house and spent time interviewing, assessing my father and explaining the hospice protocols to us. It made the onboarding process efficient and painless. Jaime is our case manager, Merry and Michael are our visiting nurses. They are efficient and effective in getting my father's needs meet. We are very grateful. They are all 5 stars in my book. However, their brightest star is our Rosa. She comes to bathe my father several times each week. Rosa is always pleasant, positive and efficient. She is able to put my father at ease and he is very comfortable with her expertise. She deserves at least 20 stars. read more

due to the highly unfortunate, extremely sudden, unexpected & ultra-rapid decline of our mother's mental & physical health... my brother & i made the determination, that our mother required specialized in-home medical care... so we did the necessary & in-depth research, & eventually made the very fateful & highly beneficial decision to employ bonum hospice service... that having been said... the staff at bonum hospice service provided our mother with very prompt & highly knowledgeable, comprehensive, professional, patient, compassionate, understanding, empathetic, honest, forthcoming, reliable, trustworthy, sincere, genuine, kind, considerate, respectful, thoughtful, authentic & above 'n beyond (the call of duty) medical care. my brother & i sincerely, strongly & definitively feel/believe, that the following employees need to be individually recognized & given specialized commendation(s), for the absolutely, positively & unequivocally stellar medical care they provided to our mother... art medrano merry avetisyan manny flores gayane ghariabyan sylvana simon maria villegas michael magpantay read more

My dear 93 father had Bladder cancer and after 2 1/2 years of fighting this ugly cancer, my dads Oncologist gently recommended I contact a hospice. I was reluctant because I have had some negative experiences with caregiver and Pallative agencies. The Oncologist picked one for me. My initial call was with an RN named Maria Rivera. We spoke almost 2 hours. Maria listened to me as I recounted my fathers journey. She was very understanding and never pushy. She explained all the options and answered all my questions. A week later I met with Maria and Dr. Ruben who came to my home where I have cared for my father for 7 years. After taking a detailed medical history of my dad, they gently and respectfully examined my dear dad and promptly made arrangements for a hospital bed, oxygen and the emergency drug kit which was obviously well thought out because at the end, I needed most everything in that kit. Everything that was ordered on the initial visit was delivered within 24 hours. For the next 3 weeks I spoke to the nurse (Maria) daily. Sometimes several times a day, well after hours and also on the weekends. Bonum also has a wonderful nurse named Cindy that came in and bathed dad and changed his linen 3 times a week. Cindy was very compassionate, gentle, caring and experienced. By the end of Dads days we were more like family. On the day dad passed, Maria had been at my home apx 2 hours. Checking on my dad, giving him a breathing treatment and training me how to give breathing treatments and administer oxygen. Maria also prepared me emotionally for what was to come and gently let me know my dads time was near. After Maria made sure I was mentally ok, she left for an appointment. About an hour later, my father passed. I called Maria, frantic, unsure, scared and Maria turned the car around and came back. Bonum is about 1 1/2 hours from my home. Maria stayed with my partner and I until the mortuary transport people came to get my dads body, well after 12:00 AM. I cannot express the gratitude I have for this Hospice Service, Maria and Cindy. My father's death was handled with humility and I will be forever grateful. I pray that you are not in the situation I was in, but if you are, I cannot Reccomended Bonum Hospice Services Enough. ABSOLUTELY WONDERFUL! GREAT COMPANY to work with. read more

My family and I cannot thank Bonum Hospice Services enough for providing us with interdisciplinary team of professionals who worked tirelessly together to maximize physical comfort by addressing pain and symptom management for my terminally-ill grandmother. Their care coordinator, Mané goes above and beyond her job duties so that your dying loved one may live as comfortably as possible and make the most of the time that remains. All the nurses not only focused on reducing and managing my grandmother's pain, but also provided emotional and spiritual support to all my family members during this difficult and stressful time in our lives. Everyone at B.H.S. truly believes the quality of life to be as important as length of life and we cannot thank them enough for all their help and support. read more

if you offered 10 stars that is what I would give bonum. sylvana and jaime have been overseeing my mother's hospice care off and on for several years. they are always so thoughtful and caring. I am grateful for how extraordinarily wonderful they are. thank you. kara read more