"Thank you for saving my wife's life!"…read more This is a true story. I have not making up any of this. Early yesterday morning, my wife was unresponsive. The quick thinking team here quickly called 911 and got her to the emergency room. Because of that quick action, my wife was able to make a good recovery. My wife just came off the ventilator and is doing much better. Thank you for your great service to our family

I never thought I would be in a situation that I could not take care of myself!!!…read moreI am 71 years old and had a full right knee replacement I was thinking I just go home after my surgery. I'm so grateful for all the help and encouragement from the staff, especially for the Physical Therapy Department! I literally could not even lift up my leg to put it on the bed. I highly recommend going to the Pleasanton nursing rehab because after 12 days I was able to walk out with my walker. I returned home and was able to take care of myself. Johnny and staff in the Physical Therapy department help me get my range of motion of my knee from zero to over 90%. Thank you so much! Nancy

Zero! If you care about a family member, do not let them…read moreinto this place! they dispense medications but do nothing beyond that. Their residents have absolutely no activities and deteriorate From neglect.

My mother has been a resident here for going on 3 years …read more. the staff is very attentive , the management is professional and caring in just the rught mix. the facilities are very well kept and clean, feeling is more of a college dorm / home environment. (residents ages vary from college mom is 80) meals are prepared on site, dietary needs are monitored and I've been there at meal time .. food looks great smell terrific (mom has mere complained about the food and she has always been a picky eater) if your family member needs the services they provide I would recommend calling and discussing your needs with them.

I'm skeptical of these glowing reviews, so I'm writing my own…read more I took my dad to a brunch and learn there. It was impressive. They have a new culinary director which sounds luxurious. The food was delish. Dad didn't love the coffee but he can make his own. :) The staff has been there a long time and the ownership is also long-term which I find stable. There are a lot of pluses, but the icing on the cake was that each of three different residents talked to us in passing, and they were very cheerful and appeared happy. My dad is excited to move in soon, and it's a relief to the rest of the family. We're looking forward to my dad experiencing the Men's club, weekly happy hour, and nightly movies. I'll update my review in about three months.

My father lived in this facility for nine months, during which he fell 13 times, despite my clear…read moreand early disclosure that he had Parkinson's dementia. Rather than revising his care or offering support, the facility ultimately evicted him after his final fall, labeling him a "fall risk"--a fact they had known since day one. They violated legal eviction procedures by failing to give a 30-day notice, and informed me while I was out of the country, leaving my father in the hospital and me scrambling to find a new place for him. The lack of empathy during a vulnerable time was inexcusable. To make matters worse, the facility said the only way they would allow him back was if I paid for a private 24/7 nurse--an expense they knew was unrealistic. This was clearly a tactic to push him out while appearing cooperative on paper. Not sure if Aireen T. is still the director but she is not responsive, professional, caring, or compassionate at all. I had to involve Ombudsman to get responses from her on everything. There are also serious safety and staffing concerns. During a power outage in the heat of summer 2024, the facility had no backup generator. We overheard firefighters asking staff where the generator was, and staff admitted there wasn't one. During this incident a female resident was stuck in the elevator for literally hours on a hot summer day!! It was horrifying. Others, like the woman across from my father's room, were left in the dark yelling "hello, is anybody there?" My family and I went to her to calm her down ourselves as no staff member checked on her or other residents to reassure them during this electricity outage. They are clearly understaffed and many of the caregivers are not certified CNAs, and it shows. Staff routinely defer to residents' refusals for essential care, and hygiene, rather than providing informed, proactive support for those with cognitive conditions. Many times I showed up and I could smell he hadn't showered. When I asked staff why they would say that he refused so they didn't do it. Medication for my father was not consistently dosed at a consistent time which was also a huge problem. My father also experienced racism from two other residents, and when I raised this with the Director Aireen, they brushed it off--blaming the behavior on health issues such as UTI and did nothing to protect or acknowledge the harm done to my father. Aireen and executive management did nothing to soothe our concerns. This facility is not safe, not equipped, and not compassionate. I would not trust them with any loved one under any circumstances.

My clinical experience at Creekview was extremely positive. The facility is exceptionally clean,…read morewell organized, and maintained to a high standard. It creates a safe and welcoming environment for both patients and staff. It is a facility where professionalism, teamwork, and compassion are clearly prioritized. It is a place where I would be honored in pursuing employment after completing my clinicals. During my clinical experience, I felt encouraged to learn and was consistently supported by staff who were willing to share their knowledge while maintaining a strong focus on proper patient centered care. Having a grandfather with Parkinson's disease deepened my understanding of the importance of patience, dignity, and compassionate care; values that Creekview consistently demonstrates. I am truly appreciative of the professionalism and empathy shown by the entire team, and I would feel very confident entrusting my own family's care to this facility. Overall, Creekview reflects excellence in both care and workplace culture.

If you are looking for a place for an Alzheimer's, patient to have a long-term care, this is…read moreprobably a very good solution. If you're looking for short-term skilled nursing, I'm not so sure. I brought my mom in here to recover from major surgery. They screwed up the medications for the first 2 to 3 days until I came in and sorted it out myself. And if you're doing this, just be aware, that if the hospital transfers a patient, it can take them a minimum of 12 hours to get the medication to their facility, but no one will tell you this. So as a result, my mother who is suffering from extreme pain due to major surgery, had to wait almost 12 hours for medication because once I realized what was going on, I had two traipse to her house and procure some myself. And even once I thought we sorted it out, they still kept forgetting to give her some of the meds she was supposed to have for her eyes. It was eminently frustrating. They treat everyone like a dementia patient whether they have dementia or not. This is a material problem for people who do not have dementia. If someone is trying to recover from something, it means they will not get the attention, exercise, etc. that they need to actually recover. They'll be told to stay in bed and not move. Not helpful. They are shortstaffed on skilled nurses for the facility. There's basically one per shift and that is the only person who is allowed to do much of anything other than very basic stuff. Another material problem in my point of view The facility itself is very nice, clean, with a variety of separate spaces that are all well maintained. The food was high-quality. There are enough people around that you can feel like at least someone is always on duty and attending to the needs of the residence. Everyone who works there is delightful. To be fair, they listen to my concerns and tried to rectify and respond in a timely manner. If this is considered one of the best of the best, I'm alarmed for what that means for my own old age. It was OK. Like I said, if you're using it for long-term Alzheimer's support it's probably fine.

Truly, a five star experience during a difficult time. The facility is immaculate, organized, and…read morealways felt well run. The staff are compassionate, trustworthy, and available 24/7 -- they genuinely care and treat patients like family. They took their time to explain their services and the financials, and everything was more than fair. We are so grateful for the kindness and honesty shown to our loved one. A big thank you to Antonia, her staff, and her family...we can't say thank you enough.

So glad I chose Helping Hands for my mother. My mother had advanced dementia and the team at was so…read morewonderful with my mom. I love that the home resembles a home and not a house with just beds. And Lucy the hose dogs was a plus as my mom loved dogs. My mother lived there for almost three years till she passed and I will never forget the ladies that supported my mother through her journey. I consider all of them as family and would highly recommend Helping Hands for your love ones. Thank you Antonia

My father was a resident at Sunol Creek Memory Care for 7 months prior to his passing. I…read morepreviously wrote a review about the compassionate care he was receiving. The last couple of weeks were extremely hard with him not being capable of doing anything; literally. WOW - the care and compassion and kindness shown to my Dad during this time is truly difficult to express. Every minute I knew he was getting all he needed and all done gently and with kindness. The full staff was also very compassionate to me, his daughter, and my mom/his wife. e day my Dad passed I believe every staff member stopped by his room to say goodbye to him, touch him, hug me and my husband, say kind words about him, etc. It could not have been sweeter! Thank you to all the angels at Sunol Creek Memory Care! True angels.

Our mother recently moved to Sunol Creek Memory Care and we couldn't be more pleased with the…read moreoutstanding care they provide. They have done everything possible to ease her transition to her new home. It is a beautiful and very well-kept home. The staff are highly competent and professional and always very supportive and positive with the residents. Most import to us as family members, the staff treat our mom with respect, dignity and kindness. This is a very special place. James Burton and Laurie Burton Kurtzer

This agency is truly a joke! Trying to get anyone on the phone that is above the receptionist…read morelevel is worst than getting a root canal! The nursing staff who did the assessment was absolutely superb! The pt who did the evaluation was incredible! But the administration?? Truly a joke! First off, the receptionist is rude, disrespectful and has zero empathy. I wonder how much sensitivity training they get?! You are dealing with families going through very tough times in their lives. Her behavior is unacceptable and she is truly in the wrong industry. I spoke with the assessment nurse about it who left a message for "Kevin". I have no idea who Kevin is or what his title is. I received a voicemail from Kevin days later. I mean DAYS! I call back and the receptionist tells me he never called me and essentially calls me a liar, as I'm staring at Kevin's voicemail on my phone. She refused to put me through to him. That was the last straw! The previous day, I attempted to contact the nurse who had seen my husband only ONCE since his assessment and it was 9 days AFTER the assessment! My husband had a massive heart attack, followed by a serious fall, resulting in bodily harm and injuries, for which he was hospitalized again. Here I am chasing her and she can't give me an appointment to save her life. I told her he has an emergency dental issue and I need to take him to the dentist and she tells me her only availability is during the dental appointment! She then proceeds to get an attitude with me about my "frustration" with her. The next day when I attempted to speak with this Kevin person, whose voicemail had come in during the weekend, and was unable to, I had had it. I fired the agency over the phone and on the spot! Later that day I get a text from the evaluating pt to come and discharge my husband the following day. Are you kidding me?? I was respectful and declined. I contacted our PCP for a referral to a different agency. The agency called me an hour later. They will start in a couple of days. If you truly want good home healthcare services, this is NOT the agency to go to! The evaluating staff are great but after that, good luck! And heaven forbid you need to speak with someone with any type of pull. Forget it! The crass receptionist speaks for the entire administration.

I went home after nearly 8 weeks in rehab post surgery. I can truly say the the PT I received by…read moreJohn, my therapist, was terrific. He was knowledgeable, thoughtful and professional. I did not need any other assistance since my rehab was pretty thorough but I am so grateful to John for getting me from one foot and a walker to two feet and one crutch. His training method and exercise program was one of encouragement and rehabilitative. .

I've come across Nikhil's office a few times through local coordination and discussions around…read morefamily care needs. My impression has been that they are calm, attentive, and very mindful of how overwhelming home care decisions can be for families. They seem to take a thoughtful approach to each situation and focus on what will realistically help at home rather than offering quick solutions. Communication has always felt clear and easy to follow. Overall, a dependable and considerate team serving the East Bay Diablo and Tri-Valley areas.

I've had a great experience with Right at Home. The owner, Nikhil, is a really good guy who…read moreactually has integrity and empathy. It's hard to find people you can trust like that, but he makes you feel like your family is genuinely cared for. Definitely worth reaching out to them.