It's challenging, navigating the health insurance options out there. My agent always goes above and…read morebeyond, and provides informed, educated personalized service. Curtis Yee is a kind and caring true professional. He always puts the client's needs first! Highly recommend!

Everything!!!! Mark F is fantastic. Very thorough. Best options explored and explained…read more(compared) completely.

I recently retired and had questions about my Akamai Advantage coverage which started in September…read more2026. I visited the Neighborhood Center on Keeaumoku St and met with Moshe (sp?). He was very pleasant and was able to assist in answering my questions, in addition to providing a temporary photocopy of my card, as I have not received it in the mail yet. He was also able to assist me with adding my new plan to my account on hmsa.com, so I could set up auto-pay for my monthly premiums. He also provided me a Evidence of Coverage packet and info on other coverages. I was very appreciative of his willingness to answer my questions, and for one that he couldn't, he referred me to Benefits, who had the answer to my question. I was very satisfied with my visit. My thanks to Moshe for a painless experience!

I went to the Neighborhood Center on Keeaumoku Street right across from Walmart…read more I was fortunate to see Caroline, Health Plan Specialist. She is very nice, friendly and personable! I had a question on my claim. Caroline researched it and answered all of my questions. Also, she helped me get hard copies of my dental Report to Member mailed to me as I have my medical ones mailed. She called the Dental unit and Consumer Web Support area to complete this! She explained to me that PPO doctors are also participating with the Federal Plan. I really appreciate her patience and understanding in helping me. Thanks Caroline! Shout out to Kristen too who followed up on letting me know how my dental RTM will be handled in the future as I requested! Excellent Customer Service all around!!!

God Bless this woman over & over again! Michelle Trujillo the definition healthCARE! I have had…read morenothing but BS since switching to United, it is all self serve, all I get is the run around. I am a elder, I do not have an advocate thus this is a great heart-ship for me, all the calls, all the wait times etc and still no resolution, no one cares just pass the buck. I was about to give up, switch again? but to where? then someone reached out to Michelle asking her to help me, omg...heaven sent! Michelle is a mama bear & treats you like her cub! Michelle 100% has your back, she fights for you w/ COMPASSION! I can not express how much she restored my faith in humanity! I felt like she was MY daughter fighting for me! She does NOT give up or give in, she is tenacious! I feel like I have a new BEST FRIEND! as a retired school teacher I know the fruit does not fall far from the tree, thus God Bless whoever raised her, they should be very proud! I would want to be in a foxhole w/ her! to her superiors: NOTICE every review is BAD!!!! EXCEPT for Michelle! please acknowledge her, give her a raise, give her a big hug because she is doing the work for a dozen people! I recommend that you have her teach a class to the rest of your lazy ass employees on how to do their jobs and treat their clients w/ compassion!!! Mahalo Nui Loa Michelle! please know that you are now & forever in my prayers!

On February 3, my husband went to meet with Michelle to switch his current Medicare Advantage…read moreInsurance to United Healthcare. A problem arose because he had changed to his current provider in Jan, and by Medicare rules you're only allowed to make 1 change during open enrollment. Michele contacted Medicare and was able to get an application put through due to an exception to that rule because of a unique situation involving his current insurance provider and his current healthcare provider. What's most impressive about all of this is that because the application had to be submitted by Medicare, Michelle basically did all of this on her own. He'll be getting together with her on day one of open enrollment in October to upgrade his plan.

K. I've been with kaiser my entire life. Literally, I was born at kaiser and had my fill of…read moreseemingly countless appointments. By the time I was 15, my kaiser card was black from all the times my card was "swiped" through their carbon copy machine thing. I would say for the most part, I've enjoyed my experiences. Until last week. I will be traveling to south east asia this summer. I've been to the travel clinic at kaiser serval times before and have never had to go to the business office to make a deposit before....I didn't even know where the business office was! My appointment was scheduled for 10:20. Obviously, being the idiot that I am, I thought that I'd be in and out in 10, maybe 15 minutes after getting a couple shots . Nope. 2 hours. It was a complete waste of my time. That being said, the doctor I saw was really apologetic, but it really wasn't her fault at all. Also, I lived in so cal for 3 years. It took forever for me to figure out how to get to see a kaiser physician there. You'd think it would be pretty transferable information since kaiser in Hawaii should be on the same system as the kaiser in so cal. Def not the case. Just because they are the same name means nothing. Side note: I had a cough that wouldn't go away for about a month in Thailand one summer. I was in and out of a Thai hospital in less than an hour. I had blood work and X-rays done and I got to see a doctor and pick up medicine. All of that in less than an hour. It is simply unheard of here.

If you have problem now and needed an appointment? If today's date is July 1, 2026 the next…read moreappointment will be July 2, 2030.

Angie has literally held my hand ALL the way through this journey of retirement. She has been an…read moreANGEL during my anxious times of uncertainty. She is VERY professional, knowledgable and thoughtful. I am so blessed to have her in my corner. Reach out for this truly remarkable young lady. She's got you! I highly recommend her services in assisting the BEST plan that will fit YOUR particular needs. Angie I thank you from the bottom of my heart! YOU ARE AMAZING and have gone OVER & Beyond your call of duty. Thank you kindly, Sincerely M.Q.

Met with representative, Jessie Grace, who was very informative and knowledgeable. Very helpful in…read moremaking sure the choices available were explained throughly. I would highly recommend that anyone with questions regarding Medicare get in touch with Jessie.

I've been a client of RLI Insurance for several years. My RLI HO6 policy (covering rental unit)…read morewas secured by insurance broker. Rates were reasonable. A few months ago had to file a water intrusion claim. A claims adjuster was never used. I presume RLI Claims just relied on what was submitted on initial claim. Initial claim was denied. After consulting a Licensed Contractor (masonry and water proofing). Contractor's report indicated that leak may be attributed to hairline crack in concrete slab above my window frame and below the window frame of apartment unit above, resulting in water seeping and collecting to our hollowed windowed frame. This report was filed with the AOAO for possible reimbursement (common area) which was denied (claimed it was a limited common area issue). I circled back to RLI to file update to claim focusing on limited common area (owner above and self). Again, no adjuster was assigned by RLI to investigate claim. Hence, no effort to ascertain responsibility and claim was denied. To my understanding, the process would be to complete investigation and then determine responsibility and each party and then each to take responsibility for repair. Note: I've had similar situation occur my condo residence. My ceiling became stained by standing liquid of unit above. This was handled by my homeowners HO6 (Not RLI). The adjuster showed up promptly, completed the report then approval to have ceiling repaired. I paid the $500 deductible; the ceiling was repaired and then my insurance company subrogated the insurance company of owner above. Easy Peasy. Perhaps there were compelling reasons for RLI claim denial. However reviewing same with a few in the insurance industry, we came to the conclusion that the contractor's report should have led to a re-assessment of claim and then take the appropriate path to resolution. I recently received renewal policy notification with increased premium amount. Opted to go to market and secured HO6 policy with well known, reputable insurance provider at significantly reduce rate( ~30% less). Conclusion: Perhaps there were exclusions or policies that were in the insurance policy that I should have been prudent in reviewing. However, I presumed that HO6 policies would follow the same path as the aforementioned. Hence, I recommend that you carefully review your policies and understand the nuances of your specific policy (i.e. investigation of claims). Lastly, and perhaps most important, you need to feel confident with how a claim is handled.

Rates go up enormously every year. Poor customer service. Look elsewhere if you can.read more

Mrs. Tamara has been extremely helpful to my family, and honestly, I don't even know where to…read morestart. Based on a friend's recommendation, we reached out to her to apply for life insurance. Even though the first company didn't work out due to some paperwork complications, she went above and beyond to find another option for us. During the process, she took her time to educate us, and I have to admit, I had no idea about many of the things she explained. It's rare to meet someone who genuinely cares about their clients and isn't just doing it for the money. Later, when she found out that we were paying very high health insurance premiums, she went out of her way again to help us find a more affordable family plan. The point I'm trying to make is that, as someone who has worked in hospitality and customer service myself, I truly appreciate people like her. It's not often you meet someone so patient, kind, and genuinely dedicated to helping others.

Tamara has been nothing but amazing. Life has thrown so much at us with my dad's health, and she…read morehas been patient and always checking in to get my dad's insurance straightened out and mom's Medicare plans as well. She answers all our questions and always willing to help. She even informed me of union benefits that were available to me through work that I was not aware of. Thank you for always going above and beyond Tamara! Very personable with top tier service!

As far as I'm concerned Kaiser is the best! I wouldn't get my care anywhere else! The office staff…read moreare wonderful. They are very understanding and care about their people. The type of care is top notch! I love Kaiser I definitely recommend them

The Patient Financial Services Office is totally non responsive. I called them 4x. Two times they…read morecut off my connection after I was on hold for a long time and wouldn't let me leave my phone number for them to call me back. Two other times they let me leave my call - back phone number, but nobody called me back, though I waited 24 hours for their call. And the reason I need to contact them is to get them to apply my 2 insurance plans to my bills. Instead, they billed me for my whole pharmacy bill and didn't charge anything to the insurance companies. I've had these 2 insurance plans at Kaiser for 20 years with no change, and all of a sudden, Kaiser bills me as if I had no insurance! The medical staff, on the other hand, is fine and responsive.

Can't speak for other agents, but our agent has made our experience exceptional! We have home and…read moreauto insurance through this agency with First Insurance. Amanda Zamora-Matsuura is the agent you need to seek out. She is very prompt in her replies, easy to communicate with, and works to get the best policy that fits your needs. I'm the type that asks a lot of questions and can't thank Amanda enough for her patience and quick responses. She's been so helpful at every stage of our insurance adventure and we are so thankful for that. Much Mahalo! DJ

Atlas Insurance is a company I went with because it was recommended by a friend Matthew Arine…read more After being a loyal customer for many years, they decided not to pay for roof damage which occurred due to Tropical Storm Lala and are canceling my policy without reservation. I don't respect people or companies who run away from their obligations.

Wow! Jeremy's professionalism and knowledge really help me feel comfortable and confident in an…read moreother wise unfamiliar industry of insurance. Instead of being locked into only one insurance like other companies, with no choice or comparison, jeremy thoroughly and thoughtfully reviewed and compared multiple options to help me find the right coverage for me. Thank you, Jeremy!

When I started, he was good, but last two years- worse customer service! Doesn't return phone calls…read moreor emails for days at the time and lies about not being at the office ( I called office after that couple times to check and they confirmed he's there) so unprofessional!