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    Semper Laser

    3.0 (2 reviews)
    Closed Closed

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    Laser hair removal

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    dermani MEDSPA® Cumming

    dermani MEDSPA® Cumming

    3.8(6 reviews)
    4.6 mi

    I went expecting a fun, relaxing girls' day, but it was disappointing. We had to ask for water and…read moregot a small room-temp plastic bottle. The room had harsh lights and hard, uncomfortable beds--zero relaxation there. Constant upselling ruined the vibe, plus loud music from another room the whole time. The tech was friendly, but it felt super clinical and business-like, not pampering at all. Maybe that's typical for med spas, but the $200 HydraFacial wasn't worth it for a fun experience. I wouldn't recommend it if you're after something indulgent.

    I had a 10:00 AM Botox appointment and arrived at 10:16 AM because I had to drop off my kids at…read morecamp. At 10:10 AM, I received a call from the medspa letting me know they have a 10-minute grace period and asked me to be there by 10:15. I arrived at 10:16, just one minute later, and was told the 10:30 AM client had arrived early and would be taken before me. There was no empathy, no eye contact, and no effort to make me feel welcomed or valued. When I asked, "So I'm being punished for being one minute late?" no one offered a real response. they do not even use numbing cream for the treatment. I left feeling completely dismissed and disrespected. I canceled my membership immediately and was charged a $45 cancellation fee due to a six-month minimum commitment. That might be in the policy, but considering how poorly the situation was handled, it felt very unfair. I understand the importance of punctuality, but the lack of professionalism and basic courtesy here was unacceptable. I will not be returning and do not recommend this place to anyone expecting respectful and compassionate care.

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    Spectrum Dermatology of Atlanta

    Spectrum Dermatology of Atlanta

    4.1(13 reviews)
    2.1 mi

    I began seeing Dr. Susan Spitzler in either 2003 or 2004 after relocating to the area. At that…read moretime, she was part of a group practice in North Fulton County and it was convenient for me, I have ALWAYS found her to be extremely thorough, very knowledgeable, and very professional. A bonus is that she's pleasant although I'm not looking for a new friend when I choose a physician but rather a well trained professional provider. I moved away from the area in 2006 and, with the exception of 2 years, I have continued my care with her from a distance of 1 to 2 hours away. I continue my association with her and her practice for the same reasons I experienced more than 20 years ago. Her thoroughness gives me confidence that I'm receiving the best care possible. I highly recommend her as well as her support staff.

    Our daughter has been a patient of Spectrum Dermatology since 2022. Her last visit was on August…read more25, 2025, at the Alpharetta location where she saw Dr. Laney Hales for the second time (previously she was under the care of Dr. Susan Spitzler, but for unknown reasons she is no longer seen by her). While her acne treatment initially showed progress, the improvements had seriously declined over the past year and we were already considering transferring to another specialist. The real issue, however, is not the medical results -- it is the unacceptable and unlawful billing practices we encountered after this most recent visit. We received over five phone calls and a voicemail in less than 24 hours from "Rose," who admitted that she had made an error in insurance verification. At checkout, our daughter entered her Blue Cross Blue Value insurance information and was explicitly told by the front desk staff that the insurance was accepted. We made the required $55 co-pay transaction, and that was the only authorized payment. Now, after the fact, we are being told that Spectrum "no longer accepts Blue Cross Blue Value as of April 2025," and they are attempting to retroactively treat this as a self-pay account. This is a misrepresentation of payment terms and an unfair business practice. Under O.C.G.A. § 10-1-393 (Georgia Fair Business Practices Act) and 15 U.S.C. § 45 (Federal Trade Commission Act, Unfair or Deceptive Acts or Practices), a business cannot misrepresent services, payment terms, or insurance acceptance to a consumer, collect money under one agreement, and then attempt to enforce new terms after payment was already made. We explicitly dispute any additional charges beyond the $55 co-pay we authorized. By law, this constitutes a transaction agreement, and attempting to coerce additional payment after providing verbal assurance of insurance acceptance may also violate O.C.G.A. § 13-6-11 (Bad Faith and Harassing Conduct in Contract Enforcement). Furthermore, the conduct of the staff was unprofessional and dismissive. The office manager even remarked that she had to "step out of her very important meeting" to speak with me -- as if patients who have paid faithfully since 2022 are of no importance. The stress and hostility of this experience were completely unacceptable. We have maintained accurate records of our payments and communications and will defend our position under applicable state and federal consumer protection laws. Patients deserve honesty, respect, and transparency -- none of which we received from Spectrum Dermatology of Atlanta in Alpharetta.

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    Spectrum Dermatology of Atlanta
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    Semper Laser - laser_hair_removal - Updated May 2026

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