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    dermani MEDSPA® Cumming

    3.8 (6 reviews)
    Closed Closed
    Updated 2 months ago

    Services - dermani MEDSPA® Cumming

    Laser hair removal

    Nonsurgical body sculpting

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    Ideal Image Alpharetta

    Ideal Image Alpharetta

    1.8(57 reviews)
    6.9 mi
    $$$

    If I could give 0 stars.. I would. I did a laser hair package with 10 sessions with a lifetime…read moreguarantee. After my last session the provider told me I needed touch ups, so they scheduled me a touch up. The front desk didn't tell me if it would cost extra which I thought it would be free since I paid for the lifetime guarantee. I got an email saying it would be over $200 which was ridiculous because I already paid 4k. I wish I would have gone to a non corporate place because many of my friends paid less for laser hair removal and their results actually stayed! I still have to shave every two weeks which is so disappointing.

    Ideal Image you can't improve as a business!! You don't have the right people working for you with…read morethe right work ethic!!!! If I could give a zero I would. This place is the worst about taking your money and then never following through on their end. 1) They cancel your appoints without informing you. 2) The clinicians basically talk you into not having all areas done that day that you are expected to have done that day. Less work for them right?!? They still get paid for being there. 3) When you try reschedule the appointments they cancelled on you, the say that there aren't any available. 4) They don't have their schedule opened 3 months out, so you can't even plan for your appointments! This is great business model. NOT! I can go on and on. If you value your time and treament, don't go here!!! They will definitely screw you!!

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    Ideal Image Alpharetta
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    Spectrum Dermatology of Atlanta

    Spectrum Dermatology of Atlanta

    4.1(13 reviews)
    5.0 mi

    I began seeing Dr. Susan Spitzler in either 2003 or 2004 after relocating to the area. At that…read moretime, she was part of a group practice in North Fulton County and it was convenient for me, I have ALWAYS found her to be extremely thorough, very knowledgeable, and very professional. A bonus is that she's pleasant although I'm not looking for a new friend when I choose a physician but rather a well trained professional provider. I moved away from the area in 2006 and, with the exception of 2 years, I have continued my care with her from a distance of 1 to 2 hours away. I continue my association with her and her practice for the same reasons I experienced more than 20 years ago. Her thoroughness gives me confidence that I'm receiving the best care possible. I highly recommend her as well as her support staff.

    Our daughter has been a patient of Spectrum Dermatology since 2022. Her last visit was on August…read more25, 2025, at the Alpharetta location where she saw Dr. Laney Hales for the second time (previously she was under the care of Dr. Susan Spitzler, but for unknown reasons she is no longer seen by her). While her acne treatment initially showed progress, the improvements had seriously declined over the past year and we were already considering transferring to another specialist. The real issue, however, is not the medical results -- it is the unacceptable and unlawful billing practices we encountered after this most recent visit. We received over five phone calls and a voicemail in less than 24 hours from "Rose," who admitted that she had made an error in insurance verification. At checkout, our daughter entered her Blue Cross Blue Value insurance information and was explicitly told by the front desk staff that the insurance was accepted. We made the required $55 co-pay transaction, and that was the only authorized payment. Now, after the fact, we are being told that Spectrum "no longer accepts Blue Cross Blue Value as of April 2025," and they are attempting to retroactively treat this as a self-pay account. This is a misrepresentation of payment terms and an unfair business practice. Under O.C.G.A. § 10-1-393 (Georgia Fair Business Practices Act) and 15 U.S.C. § 45 (Federal Trade Commission Act, Unfair or Deceptive Acts or Practices), a business cannot misrepresent services, payment terms, or insurance acceptance to a consumer, collect money under one agreement, and then attempt to enforce new terms after payment was already made. We explicitly dispute any additional charges beyond the $55 co-pay we authorized. By law, this constitutes a transaction agreement, and attempting to coerce additional payment after providing verbal assurance of insurance acceptance may also violate O.C.G.A. § 13-6-11 (Bad Faith and Harassing Conduct in Contract Enforcement). Furthermore, the conduct of the staff was unprofessional and dismissive. The office manager even remarked that she had to "step out of her very important meeting" to speak with me -- as if patients who have paid faithfully since 2022 are of no importance. The stress and hostility of this experience were completely unacceptable. We have maintained accurate records of our payments and communications and will defend our position under applicable state and federal consumer protection laws. Patients deserve honesty, respect, and transparency -- none of which we received from Spectrum Dermatology of Atlanta in Alpharetta.

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    Spectrum Dermatology of Atlanta
    Spectrum Dermatology of Atlanta

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    dermani MEDSPA® Cumming - medicalspa - Updated May 2026

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