I scheduled an oil change appointment online, and upon arrival, I was met with unnecessary…read morehostility from an employee named Kenny. This was not only unprofessional but also made for a very unpleasant experience. I suggest training on customer service and communication for this location to prevent future issues. Furthermore, they had four associates standing around my vehicle. I was wondering what they were doing to my vehicle. My vehicle is fairly new less than a year old. I was just here for an oil change. Note I have been a customer since 1997 with tire Kingdom Worst shady customer service I've ever seen Granite, I got a free oil change due to him yelling at me. But I had to return to get my paperwork for my records for my truck. Just a very shady place.

First off watch out they are extremely over priced. Also I you don't get to see your old parts, so…read moremost likely you need it! I was out of town and had concerns about BRAKE Pads only. Oh no after so called inspection I needed all new rotors and brake pads all the way around. They called and said all must be done for you safety. Ha more like for your wallet! I said just do front and pads only on back. Which i believe they did but question it, because looking at 2 new rotors why would they be so scratched up?! Price breakdown: for a 2012 Buick Enclave was $678.68 2 front rotors and 4 brake pads. I'd stay away from this place. I guess this lady living on Social Security will only be snacking until next check. Highway Robbery!!! Side note it was never road tested and doesn't feel right. BEYOND ANGRY

$180/labor rate yet unlicensed.. - cuts corners…read more - doesn't follow up on the overall task. - prefers charging for diagnostic fee than actually repairing the car.. my experience was very vague to say the least. - mechanic claims he doesnt charge $180/hour but thats what he charged my sister that lives in St pete... I'd stay away man.

I've had such a great experience! They're always on time, super reliable, and incredibly kind. As a…read morebusy mom, the convenience of having a mechanic come to my house is everything. They work quickly and efficiently and really know what they're doing--whether it's a major issue or routine maintenance. Definitely my go-to!

Being new to the area, I wasn't sure where to take my 12-year-old Audi. I'm so glad that I found…read morethis place. Great service and communication. I'm happy to have found what seems to be an honest and reputable car repair shop that specializes in German vehicles.

Cool people but god awful prices. Was charged $600 for them to change a coolant hose, heater hose,…read morefill the coolant, and run a pressure test. Changed the thermostat myself before they could charge me $300+ just to order and change the part all in all I should have done the job myself and save the time and money. Also the additional $435 charge on my bill was "book time" which I understand but that rate is crazy.

Had a great experience at Take 5. I came in for an oil change, oil filter, and cabin air filter…read morereplacement. Zach was friendly, professional, and took the time to explain each step of the service. He thoroughly answered all of my questions and never made me feel rushed. The service is a bit pricey, but the personalized attention and excellent customer service made it worth it. I will definitely consider coming back because of the experience.

I drove 30 minutes to Take 5 because of the reviews saying how honest they are. The oil change I…read morechose said $85 (because they don't recommend the $49 oil change for my Mazda CX9). Apparently an oil change doesn't include an oil filter, that's an extra $14. And there's a $7 service fee. They checked the cabin air filter, it was really dirty. They said it was $50 but they could give it to me for $35. I thought that was alright because earlier that day they had sent me a $25 coupon via text that I was also going to use. When I got the bill I questioned why they hadn't taken the $15 off of the cabin filter price. They said they can only take one coupon.... I rated them 2 stars instead of one because the guy couldn't have been nicer. I'm sure he was only doing what the manager or owner told him to do.

I talked with Rob yesterday about getting two new tires . He was extremely helpful and friendly …read more Came in today for my appointment on time and everything was done quickly and professional. Will definitely be returning for future repairs . Thanks #Sequoia #Toyota

I came to this shop for an oil change and tire repair a very slow leak in the tire. I noticed all…read morebays where empty but one. Tech said I need a battery, 4 news tires ( these were installed less than 3k miles ago). They would not repair the slow leak ( leak was middle of tire, and stated it needed to be replaced. Almost 4 hours now. Finally... Avoid this place.

had an amazing experience at Pep Boys #118 on US HWY 98N Lakeland FL! From start to finish, the…read moreservice was exceptional, and John truly went above and beyond to help me out. He was professional, knowledgeable, and made the whole process smooth and stress-free. John took the time to explain everything clearly and ensured my vehicle was taken care of with the utmost care and attention to detail. It's rare to find such genuine and attentive customer service these days, and John delivered it in spades! I highly recommend this location for all your automotive needs. Thanks again, John and the team at Pep Boys #118! You've earned a loyal customer.

I made an appointment for an oil change and tire rotations. While I didn't get the tires rotated,…read morethe oil change went by fairly quickly and the staff are always nice!

The experience was alright overall, I was in and out fast. Nice inside waiting area. However it…read moresays in the invoice I was given that they washed my windows, when in actuality I saw them wipe a dry rag on them, spreading around dirt for no reason. It seemed kind of like they didn't want to put in the effort of doing it right.

Tyler, the technician, was excellent. He had a great personality, strong people skills, and you…read morecould genuinely tell he cares about doing a good job. I truly appreciated his professionalism and the quality of his work. Unfortunately, my experience with management -- specifically Frankie -- was very disappointing. Communication about pricing and service options was unclear from the start. We came in with a coupon for a conventional oil change, but before we were given the opportunity to confirm what type of oil we wanted, they assumed synthetic and proceeded without clearly reviewing the price difference with us first. By the time we realized what had happened, the oil had already been put in the vehicle, and we were essentially left with no choice but to pay significantly more than we intended. There was no real discussion, no clear breakdown of options, and no agreement on pricing beforehand. That is not how customer service should work. Customers should be presented with clear choices and transparent pricing before work is performed -- not after the fact. It felt like we were backed into paying more than expected, and that's frustrating. Situations like this are exactly why many car owners who know their way around vehicles prefer to handle maintenance themselves. It makes you wonder how many customers who aren't familiar with car services end up paying for upgrades or add-ons they didn't knowingly choose. If I had been properly informed and given options upfront, this likely would have been a very different experience. Transparency and communication matter.

Fantastic Service! Chris is very responsive, friendly and professional. Problem solved within 2 hrs…read moreafter contact! Absolutely will recommend any and all who need assistance

From the owner: Servicing Lakeland all your mobile auto repair needs. Specializing in oil changes, brakes, and much…read moremore.

Great guy! Super knowledgeable and honest. He came right to my house when he said he would and…read morelooked at my car in detail.

I hadn't driven my car for over 18 months. The battery was dead dead. The fuel stale. Tires all…read morelow. I contacted T&S. They were great. Responded to my text within about 5 minutes. We scheduled the work at my house. They got it done. They were on time. Addressed all our needs, including doing an "all system" check and I took the car for a drive this afternoon. Yay!! Highly recommended!

Great price I've started going too Willies Automotive about…read moresix months ago I'm still kinda new too Lakeland and needed a lot of repairs done too My Jeep Patriot 2015 normal wear and tear/maintenance, I shopped around and also got a lot of word of mouth about Willies Automotive, I decided that I would go too them and I'm so thankful that I did, I feel totally comfortable dealing with them and what's more important to Me is there honesty is there number one priority!!, if it doesn't need too be fixed or repaired they will let you know, If something need's repaired they'll get you the best quote's and scheduled your appointment for your repair's they'll get your repairs done they'll get you in and out , they have the BEST MECHANICS I trust each and every one of them with My Jeep. They provide all Mechanical repairs from oil change to major repairs and Towing I'm thankful to have found such and honest and reliable automotive shop , They also have discounts for Veteran and Seniors . You want honesty and trustworthy Shop and the best mechanic's Come On Down Too Willie's Automotive Combee Rd Lakeland Thank YouAll At Willie's Automotive For You Service and Honesty Services Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Transmission replacement, Auto detailing, Wheel alignment, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Battery, Oil change . #1 I Love There Honesty

Called to truck pulled out of ditch. He decided he would not be able to do it…read more Odd for a company that advertises tow service. At least he didn't try something he was uncomfortable with...