Tyler, the technician, was excellent. He had a great personality, strong people skills, and you could genuinely tell he cares about doing a good job. I truly appreciated his professionalism and the quality of his work. Unfortunately, my experience with management -- specifically Frankie -- was very disappointing. Communication about pricing and service options was unclear from the start. We came in with a coupon for a conventional oil change, but before we were given the opportunity to confirm what type of oil we wanted, they assumed synthetic and proceeded without clearly reviewing the price difference with us first. By the time we realized what had happened, the oil had already been put in the vehicle, and we were essentially left with no choice but to pay significantly more than we intended. There was no real discussion, no clear breakdown of options, and no agreement on pricing beforehand. That is not how customer service should work. Customers should be presented with clear choices and transparent pricing before work is performed -- not after the fact. It felt like we were backed into paying more than expected, and that's frustrating. Situations like this are exactly why many car owners who know their way around vehicles prefer to handle maintenance themselves. It makes you wonder how many customers who aren't familiar with car services end up paying for upgrades or add-ons they didn't knowingly choose. If I had been properly informed and given options upfront, this likely would have been a very different experience. Transparency and communication matter. read more

horrible experience unfortunately all they care about, was trying to upsell me on everything. The service manager was deceitful about everything. Because of this experience, I will never set foot Jiffy Lube ever again. The manager's name who begins with F clearly made a lasting impression on me and I will never give my hard earned money to Jiffy Lube ever again thankfully, I have choices and I will not be choosing Jiffy Lube 1/10 2026 read more

do not especially woman because most men already know do not come to jiffy lube for brakes i repeat women or time consumed men...do not ever come here. they are screwing me for 3 hours of labor for brakes and rotors..they dont even do diagnostic check for the pulsation of your brakes..i feel im being stolen from i should have been paetient and went to a real mechanic shop..and they called the jiffy lube gm and nothing changeed...charging me $425 not counting i bought brake pads and rotoers for front and backbettor off going to pep boys,tire kingdom, tire choice..hell even walmart...they got me this time for my paper...but dont let these theives get you guys...not even for oil changes..i give these mfs -4 stars Edit: Also...nice lie in you comment..youbguys didn't off me shit...that is an out right lie..nothing was said about doing the front and back ..I brought my brakes in and they were done...he never said I even needed new rotors until I left and came back...so that is another lie..you guy com.m9then make it where we can replay after you lie..you full of . But nice try way to try to spine it bud..but likebi said I will be telling alot of ppl in my business to never use you guys ever!! Smh...trying lie to cover up terrible business practices..lol even your manager at the shop, the mechanic and the only black employee you sent out to deal with me said they fucked up...lmao but im making my first ever review becausei wanna make shit up...lol ok buddy..like I don't have better shit to do.. read more

Jiffy Lube - Fuck this place!!! - Oil Change Stations Near Me - Lakeland, Florida

I got a oil change. They could not check the transmission fluid on a standard transmission truck. There mechanic said this. It says they check everything. My check engine light is on. They said nothing about it.. a place that checks and changes fluid. Can not do that. What do they lie about. At 2pm on Sat 12 of June. The manager told me this with the mechanic with a beard behind him. Be careful on going to this place. You may save money but cost you car problems later because they don't do there job read more

I needed a quick oil change. Stopped at Jiffy Lube. It was a brand new location and looked very clean. There were three workers there with nothing to do. Their uniforms were too clean, as if they had not done any work that day. I asked how much a semi synthetic oil change would cost for my Toyota. I notice they all smiled, rolled their eyes back, as if they knew what the customers reaction would be once they let out the price; 85 dollars. If you want Full Synthetic it's more. Needless to say, I left as many other customers before me. It's just too expensive. Jiffy needs to get back to their roots. read more

Went for a simple oil change and some kid with sticky fingers stole my necklace and a bracelet and they better hope I don't find out who took it anyways don't trust these people or do business with them read more

Alex saved my sons life when Firestone allowed my 17 year old son drive on a faulty master cylinder that they replaced and they refused to fix it until Alex took his time, investigated in detail and since no more break issues on his car. I don't trust many people but Alex earned my respect. read more

Great service today. Team got me in and out for oil change and tire rotation. Not pushy but clearly explained all the things they could do. Clean waiting room. Would definitely go back. read more

Very friendly staff. Clean modern wait area. No pressure to get service I didn't want or need yet.

I went to this location to have an oil change and car serviced. There were several issues with this experience. First, I am a nurse and first responder. I asked if you had any offers available for us. I had just called another oil change place and they were running half off for us, making an oil change $42.95. However, they could not fit me in that day. It was my only day to have this done. Your employee said there were no offers for us. That's disappointing, but oh well. Being my only day off I was stuck with Jiffy Lube. Then I asked if tire rotation was included in the price. It was, and it was clear he did not want to do the tire rotation. I'm guessing that is why he didn't tell me about it being included in the price. I didn't want them messing my tires up, so I declined the service. Once things got underway I noticed there was another car pulling into the bay next to me. The employee assisting that car was checking all the car lights and functions. Having the customer do their turn signals, brake & reverse lights, etc.. This was NOT done for my car. I could have a light out or something not working and I would not know. I'm really upset because I feel like I got the employee that just didn't give a crap about anything. I shouldn't go to Jiffy Lube and hope I get the employee that will actually take care of my car and me. What if someone got hurt because of something he missed, didn't do, or did wrong? He did say I needed a new air filter. I told him that was fine and to go ahead and put a new one in for me. Then he said, "Oh, we don't have one here. You'll have to wait another 20+ minutes for one to be delivered." Yeah, right! Just one more thing he didn't want to do, and by telling me I would have to wait he was hoping I'd just say no. He said my filters were so new they didn't carry them yet. My car is a 2017. I'm sure you make a lot of money off of upselling things like air filters and are not going to wait until a car is 3 years old to start carrying that kind of air filter. You would go out of business. I am not even sure if my fluids were topped off. No mention of me needing a certain amount of wiper fluid or any other fluids were given. Usually, the oil stick is shown to me to verify it's new and clean oil. Then they say how low the fluids are they tell me you needed X amount of this and we topped it off for you. None of that was done. I asked for my tire pressure to be checked and I know it was not done. Typically, the tech says what the current pressure is, and what the pressure needs to be and that the tires are being filled up. At the end, he did give me a $15 coupon. However, in my mind, the service and experience were so poor that I didn't feel even with the coupon that it was worth what I paid. read more

The experience was alright overall, I was in and out fast. Nice inside waiting area. However it says in the invoice I was given that they washed my windows, when in actuality I saw them wipe a dry rag on them, spreading around dirt for no reason. It seemed kind of like they didn't want to put in the effort of doing it right. read more

Absolutely one of the WORST experiences in all my years of going to Jiffy Lube. What's sad is it happened at two location today in Lakeland Florida. 1st location hwy 98 didn't want to serve me at all because I got there and I didn't have my fleet card. The 2nd location (Florida Ave. I went directly to this location after the 1st location disappointed me) and got there 30 minutes before they closed. I was told that I would not be seen because they were closed. On their website it says they close at 4pm. I let them know that, the attendant to me "ya we are closed" so I asked to speak to a manager. The manager did let me get my oil change only after I asked to speak to him. If I can help it I WILL NEVER EVER GO TO A JIFFY LUBE EVER AGAIN. Such a disappointing experience. If it was one I would understand but two location on the same day and all within 30-45 minutes of each other. This tells you exactly what they think of their customer. #jiffylube @jiffylube read more

Great service! In and out in 20 minutes! Frankie was Super ! Clean customer service area.