had an amazing experience at Pep Boys #118 on US HWY 98N Lakeland FL! From start to finish, the service was exceptional, and John truly went above and beyond to help me out. He was professional, knowledgeable, and made the whole process smooth and stress-free. John took the time to explain everything clearly and ensured my vehicle was taken care of with the utmost care and attention to detail. It's rare to find such genuine and attentive customer service these days, and John delivered it in spades! I highly recommend this location for all your automotive needs. Thanks again, John and the team at Pep Boys #118! You've earned a loyal customer. read more

I made an appointment for an oil change and tire rotations. While I didn't get the tires rotated, the oil change went by fairly quickly and the staff are always nice! read more

I've had a hidden leak in my AC for a while and every other shop has had trouble finding it. This location not only found it and repaired it same day but were very kind in the process. As a college student they have been helping me the past three years. Other pep boys locations don't even hold up the same way this one does. Highly recommend anyone here and will back until I graduate! read more

Want to share how grateful I am to Tom that fixed my late pops minivan: 4 new tires, brakes and repaired the driver side power window. I was there all day Saturday but Jared & Mike made it a pleasant experience with their professionalism and even shared a delicious soft taco during my stay. Pep Boys are awesome and highly recommend this specific branch because they are terrific. Thank you and Happy Father's Day read more

Pep Boys - Thank you Tom, Jared & Mike from Pep Boys - Auto Repair Near Me - Lakeland, Florida

Pep Boys, your soo disappointing. I required help with a noise coming from the engine and the A/C needed repairing. Two hours later they told me the noise was repaired and a leak was fixed. 1080$ They declined to do the A/C because the dash had to be removed. I complained to Pep Boys website, they said they would look into it , I answered all their questions. Never heard back. All I wanted was for the A/C to be repaired. If I had been told they don't do A/C work, I would have taken the car to actual mechanics. read more

Since I moved from NYC to Lakeland I have received the best service from Mike (manager) at the Hwy 98 location. Mike has always gone above and beyond to not only take care of my automotive needs, but to remind us all what excellent customer service looks like. In this day and age the lack of customer service is off the charts and yet Mike finds it his mission to exhibit the best any company would be proud to have as a representation of their business. I truly hope that Pep Boys recognizes his skill sets as a exemplary asset to the company. read more

Called for an appointment to fix a hole in my tire. Guy on the phone said come down it will only take 30-45 minutes to patch the tire. So I drive down on my donut. Go in with only 2 people in front of me. Which took 30 minutes alone. Then when I get to the counter the guy says oh things have changed it will be 4 hours at least. Really for a tire patch? Guy give me dumb look and says " yep, things changed " Thanks for wasting my time and gas to drive to a bunch of rude unprofessional hacks. Went and got it done in 30 minutes without an appointment across the street at Tire Kingdom by real professionals. NEVER GO TO PEP BOYS EVER! read more

so I made an online order of tires. I came over to pick them up and it turns out that I ordered five tires. so I came over to pick them up and when I was talking to the advisor he seen that I had five tires. I apologize. I told him that I only need it 4 he called his boss and when they got off the phone, he told me that I either buy all five tires and call it a day which I don't need five tires or cancel the order and come back the next day and he'll order the tires himself I don't understand you have the tires in stock so I don't get it to me. Smells like scam. read more

They knew what was wrong with my car as I was explaining the issue. They had me in and out the fastest Iv ever been in an auto shop. John was the one at the counter and helped me out. This company is going to be my new go to for all automative needs. Iv never had such efficient service! read more

I've never had a bad experience here. I drive all the way from Valrico to have the needs of my car taken care of at this location because of the amazing and professional service provided. Mike at the front desk is personable, honest and professional. Highly recommend this Pep Boys location! read more

Went in for an oil change. Was in and out within 20 minutes. Everyone was very professional and helpful. Highly recommend.

My car was not fixed I still have the same issue I am left on the side of the road with my new born child and 2 kids because they didn't resolve my issue they added on to my issues Thank you so much! read more

Had a 3:00 pm scheduled appointment for an oil change and tire rotation. Service guy checked me in and said I would get in around 3:00 as scheduled. At 3:30 went to service desk to inquire why the vehicle hadn't been started. No one at desk. Waited until 4:00 pm. No communication. Went to service desk to cancel appointment. New service agent at desk. I asked to cancel appointment. He asked if I would like to reschedule which I declined. He said I was all set. I said I need my keys. He said, "you vehicle is already here?" I said that it was here for over an hour we he didn't know. He had to spend a couple of minutes trying to find my keys. No apologies - just' " I just got here and don't know anything." Pathetic service. read more

I made an appointment and request that I wanted a tire rotation and Mobil 1 synthetic oil put into my accord. After they were done, I went to pay and saw that Pennzoil oil was put into my car and they did not rotate my tire. The person that checked me out could not explain what happened. I paid for what was done and left because I was not very happy. read more

Danger, avoid ever getting any repair's or anything where they touch your vehicle, numerous issues with lug nuts not put back on , oil filters not tightened, resulting in tires coming off while driving and blown engines. Even if you buy a Factory part elsewhere and have them install it, and they destroy your car, they take no responsibility, Never ever !! . This place is only good for vehicle parts, most of which you can find cheaper, and never let them instal it, Never !! read more

Probably the worst place to get your car fixed from. They are reliable people and a reliable company, but at what cost. At least double, I can tell you that much. One part they wanted to charge me 60$ for I went down the street to oreilys to find it for 30$. Pretty crazy profit off of a part when they're already charging labor. read more

NEVER EVER GO HERE! Came to get my breaks fixed and an oil change...customer service was sub-par...and after everything got done...i drove off and realized they didnt reset my oil gauge...come to find out they didnt even change my oil! So they basically charged me and didnt even do the whole job! Im currently sitting at Stingray Chevy and they just told me whoever did my oil change last put the wring filter in and they screwed up my breaks and were causing damage to my hubs...NEVER EVER EVER WILL I GO BACK. Im also 2secs from trying to get my money back but i dont have the patience to go in there without yelling or layin hands on someone! they dont even deserve a start read more

Came here at 7:25 pm and they told they can no help cuz they close at 8 one so I'm coming 35 minutes before they close and they can not help me that's really bad I won't come back here!!! He say he's manager told him no to take anyone else! read more

I will never be bring my car to this location again, and I will ensure none of my friends, family, or anyone I know ever does. I advise to stay away. I visited the shop for 4 new tires as mine were worn and causing a wobble. I picked up my car, and got a few miles down I4 when one of the tires blew out while on the high way. While having it changed, at my expense with my AAA card, I noticed 2 of the other tires had gone flat as well. I had the car towed back to the shop, and they replaced all 4 with new tires of a different brand. The manager offered me a "Couple of free oil changes for my trouble" unacceptable. I find out the next morning, that the second set of new tires that has been put on has a flat as well. They obviously have no idea how to do a simple tire change, and are putting me and my family at risk. Beware of this shop. They may act nice, but they are not the experienced mechanics you are looking for. read more

Mike, phillippe, and Matthew were so patient with me and took good care of me and my car! Highly recommend this place. I live 45 minutes away but I'd be willing to drive here for the customer service. read more

Once again, these guys came through! I picked up a giant screw in my tire that was too close to the edge to plug. They discovered that my road hazard coverage hadn't been added when I replaced all my tires here several months ago. They made good on it, added the hazard, and covered the tire. Wow! That is above and beyond service, and the reason I drive to the neighboring town to use this shop. read more

Ask for JENNY! She knows her stuff and gives sound advice on preventive maintenance!

I am so grateful for Andrew and Marshall at this location! We were on our way back home on Martin Luther King day at 7:30PM. My suburban was filled to the brim with my huaband, children, luggage and even our Great Dane. All of a sudden our oil pressure light started screaming at us! The shop was ready to close but they took us anyways. They had our problem identified and fixed in a matter of 30 minutes! We made it all the way home safely with no additional problems. read more

They had a special to change oil and rotate tires. I was told they could not rotate the tires as too much tread was gone. When I took the car for another oil change to the dealer, he had no trouble rotating the tires and mentioned that the oil plug was put back in crooked destroying the treads. Now, if there was a problem with the plug at Pep Boys I would expect them to identify it unless ... they did it. Given that they were too rushed to rotate the tires, I have to be suspicious. read more

Jenny is absolutely amazing! We went to a auto shop before calling Pep Boys and the quote was lower without explanation. The quote at Pep Boys was about the same, but Jenny took the time to explain to me exactly what they were going to do to my car and why it cost what it cost! As a Woman, to have someone explain to me the "whys" - that's priceless!!!! Thanks Jenny read more

We are new to the area and this was our first experience with Pep Boys. The customer service from Jason and the attention to detail from Jose (mechanic) really made our experience exceptional. We were 100% satisfied with everything and will continue to take our vehicle to be serviced for many years to come. Thank you Pep Boys for everything!!!! MC read more

They saved Christmas! We were heading to Orlando from Tampa, and our car broke down on the freeway near Lakeland. I had no idea idea what was around, so I used yelp to find a nearby auto shop. They weren't open, it being Christmas day, but we dropped it off and had a cousin in Orlando come pick us up. They took care of us first thing the next day, and we were on our way home the same day. Thank you so much! You turned a potential disaster into a minor inconvenience. read more

Beware! I will never go back to ANY Pep Boys at ANY location. I took my truck in for service prior to going on a road trip for vacation. I asked Jenny for an oil change, a tune up, and to check my transmission because it felt loose when i put it into gear. I paid over $650.00 and she told me that my transmission was fine. She said what i felt was my motor mounts were bad and needed to be replaced for about $1,000.00. I passed on the motor mounts. While driving to Myrtle Beach pulling a trailer containing two Harleys, we broke down on the side of the road in Charleston South Carolina. I found a Chevy Dealership and was told that my rear end had burned up because the differential didn't have any oil in it when I left Florida. I had to pay $2,500.00 to have my Avalanche repaired, and rent another truck to get to Myrtle Beach. $5.00 worth of fluid cost me over $3,000.00 after I had already paid $650.00 to have my vehicle serviced. They told me that they don't check that unless I specifically ask them to. I'm not a mechanic, I thought by paying for the top of the line Tune up and oil change that all fluids would be checked and topped off. When they pulled the notes from my service order they saw where I asked Jenny to check the transmission. The differential is a part of the transmission. She told me it was fine. I contacted the Corporate office which led to a call from the General Manager. They denied all accountability. They are only interested in what they can sell you. Not checking out your vehicle to make sure it is running properly. I have taken this matter to an attorney to seek legal action. After requesting a copy of my service order, I was told that it had mysteriously disappeared. Now they have destroyed the paperwork in an attempt to cover it up. read more

It's not how you start the race, it's how you finish. Had some issues with getting some parts supplied from the manufacturer, not Pep Boys' fault, but it was time sensitive. Mike and Sam handled the problem like professionals and got me down the road. Fantastic customer service! This is why I come to Pep Boys! read more

I drive past 4 other auto parts store just to get the level of service and knowledge I do from my local Pep Boys. Without their helpful and knowledgeable staff, I would go else where. They make my visit enjoyable every time I go. North 98 Lakeland, Fl Store. I would personally like to note Andrew in Service and Dale in the store for both helping out with any of my problems or questions. read more

Went in there Friday because my tire got punctured by road debris and Anthony Aponte helped me. Originally I had planned to buy two new tires but before they started the work decided to go back to the original place where I purchased the tires. They were very understanding and accommodating. They offered and put on the spare tire for me so I would be able to get there safely and without causing damage to the car. Honestly, I feel it is a rare occasion to get any type of quality customer service anymore and I feel they went above and beyond here. I truly admire them for it and plan to return for my auto needs in the future. read more

Great guys... Quick and helpful. Always updating me on where they were on my repair. Staff and work done was exceptional

Easter Sunday 2016. Hit a nail driving wretched I4. Can't believe I actually found a tire repair shop open today. On top of it all this Pep Boys is the largest and most modern auto repair shop I have been in. The icing on the cake is that the staff is extremely courteous and helpful. Makes an annoyance of getting a flat on a busy highway a little less aggravating. read more

Staff was great resolving my cars issues. Garry, Store Manager, and Mike, Sales Manager, were particularly helpful and worked with me.

I took my van there back in March 2017. I spent over $4000 there to have brakes,rotors, catalytic converters, oil change, etc. Well needless to say they did not do the oil change. My engine blew! So we have it towed to the 98 north store. They tell us they were gonna put brand new engine in. 2 1/2weeks later they finally get the "used"engine in the van. I have had to take my van back 10 times since all this occured. My husband and I have been downgraded,laughed at, ignored, yelled at, etc. The customer service here is not good at all from the mechanics all the way to service manager. Parts have been broke off of my van. Never was I offered any of my money back, it's ridiculous. I then asked corporate if I could take my van to the Southside store because I absolutely refuse to deal with the service manager Gary at the north store. Took my van there, get it home, go to check my fluids and come to find out the thing that holds the hood up is broken. I have never seen customer service at its worst! Something should be done about this place!!!!! Very disappointing how someone can pay so much money and get treated this way. BAD, BAD BUSINESS ETHICS read more

I am fairly new to the area and have had my car serviced here and it was great. Highly recommend taking your vehicle to be serviced. The customer service that you get makes you feel welcomed and I had Naz service my vehicle and he is very knowledgeable about cars and efficient! This will be my car fixer upper place!! read more

I brought in my Honda Civic Hybrid on 6/25/2016, to have a AC Blower motor installed ( already purchased) Two hours later I was told that their was nothing wrong with the old one. They removed the old one, never checking it, and installed the new one (Voiding the Return policy). I spoke to manager " Jeff " who stated that they did NOT check the old one before installing the new one, but I still owed $100, for the installation, ( even Auto Zone does free diagnostics). I took my vehicle to a shop in Winter Haven to have the old one put back on, the mechanic stated that the Pep Boys Mechanic ( Andy) striped out two of the three screws, after he was able to get the screws out, the entire swap out took 15mins. I'm out $100 for a "Installation" fee, and $80 for a brand new Blower Motor, that is now on Ebay. The mechanic in Winter Haven felt so bad for me being ripped off, he charged me NOTHING. UPDATE 7/01/2016, I received a telephone call from a person calling himself "Jerry", who stated he was from corporate, strangest thing, my caller ID showed he was calling from the Pep Boys where I made the complaint, very sketchy, I was given the same song and dance. NEVER,EVER take your vehicle to this place if it involves more than a simple oil change, or they will lie,add on charges, and milk you for every fabricated vehicle problem they can get out of you. If there was a ZERO rating they would get, I would give it. Issue NEVER resolved.!!!!!! read more

I visited this Pep Boys location to have my daughters car battery tested on a Thursday afternoon. The store wasn't very busy but seemed over staffed inside and under staffed in the shop. The employees are very friendly but apparently not very competent. After waiting an hour the employee came out and told me the battery tested "charge and retest" and that they tested it again and it tested ok. She then asked if I'd like them to test the alternator. Of course I agreed since it's my 20 year old daughter's car and I don't want her to be stranded somewhere. Thirty more minutes pass, I'm called to the front by a different employee and told that the battery was bad in retest but they don't have one to replace it. When I told the clerk what I was told earlier she commented "I don't know what was said but the battery is bad and we don't have one." They didn't offer to order one nor make any suggestions. It was just a complete waste of my time. This is my first visit here and will likely be my last. I've had my battery tested and replaced at a local auto parts store in less time than this! I went across the street to Sears and had the battery changed and was on my way in 20 minutes. Apparently that's what I should've done in the first place. read more

don't bother making appointments they don't keep them!!!!!! had a 7:00 appointment half hour later car still not in for an oil change. 3 other cars went before me. best of all they sent me an email telling me to reschedule? the store checked me in then had no idea i was there for scheduled appointment. piss poor system cannot wait for the jiffy lube to open down the street read more