This place is great. Better prices. Good work good employees and get fluids topped off Everytime…read more Wouldn't go anywhere else.

This place deserves 0 stars and I highly recommend nobody using them for any service to your car…read moreunless you want the issue to worsen. For one, they don't know how to tighten bolts on oil pans and will leave your undercarriage covered in oil. Secondly, they'll lie right to your face and tell you some nonsense lie that has nothing to do with the issue because they can't own up to their mistakes. Went to get the bolt tightened on the oil pan that they left loose and they still didn't tighten it all the way. On top of that, they didn't top off our oil and put a filter in that we didn't need only to jam it into position causing more issues. Horrible service, I don't see how theyre up and running honestly.

This Valvoline location manager has not responded to multiple messages regarding the damage caused…read moreby this location. After multiple attempts to resolve this issue, I am nowhere closer to getting it resolved. I am at wits' end and will need an attorney at this point.

Had an oil change at Valvoline and my car immediately developed a leak from the oil filter housing,…read morethe exact part they serviced. When I filed a complaint, the manager promised to fix it and clean my oil-stained driveway, but when I brought the car in he barely looked and blamed it on wear and tear from the oil pump. My independent mechanic confirmed the housing was cracked from overtightening, something that does not happen from normal use. Valvoline then claimed they reviewed video and said a torque wrench was used, denying responsibility, even though they were the only ones who touched my car since August. I ended up paying over $1,500 to fix what they broke. Completely incompetent service and terrible customer support. Avoid.

Stay far away. I…read moretook my car to Grease Monkey in Dundee last Saturday for a routine oil change. While starting the work, the crew told me my radiator had a major defect and needed replacement (this was visually obvious). I agreed, and four hours later picked up my car at the quoted price. On the drive home, I noticed my horn didn't work. At home, I discovered all the panel clips in the engine bay were destroyed, and my horns were hanging by their wires -- completely unbolted. I reattached them myself. The next morning, I found a large puddle of coolant in my garage. A quick inspection revealed a coolant hose near the top of the radiator was only half reconnected and missing its clamp -- the source of the leak. Given the horn and clip issues, I decided not to return to Grease Monkey and risk more mistakes. I called and left a message explaining the problems. On Monday morning, the manager asked me to bring the car back in. I explained I no longer trusted them with my vehicle. He said he'd speak to the owner about a partial labor refund and call back. Instead, I had the car towed to my regular mechanic. They immediately diagnosed even more issues: the bottom radiator hose was installed incorrectly and "cinched," preventing coolant from entering the radiator at all. They performed a complete coolant flush and fixed the hose connections. I followed up in person with Grease Monkey. The manager again asked why I didn't let them "fix it" and offered excuses, including blaming a "vacuum" for the hose issue. He assured me he was going "above and beyond" and offered me a $25 coupon -- despite the fact that their mistakes could have caused serious overheating damage. He also claimed this "has never happened before," though I know of at least one similar incident with a neighbor whose belt replacement failed the very next day, leaving her stranded. I've been a loyal Grease Monkey Dundee Oil Change customer for over two years. Prices were fair, service was fast, and I had no complaints -- until now. This experience showed a severe decline in workmanship and attention to detail. Cars in the shop now seem few and far between, which sadly matches the quality I've seen. Bottom line: I will not return, and I strongly advise others to avoid this shop. My trust in them is gone, and I am still waiting for any real follow-up or reimbursement for the costs I incurred fixing their mistakes.

I love coming to this Grease Monkey for all service needs....They have done more than an Oil Change…read moreon my car....They are kind people and efficient....Would highly recommend this Grease monkey for all your car's needs

I've had such a great experience! They're always on time, super reliable, and incredibly kind. As a…read morebusy mom, the convenience of having a mechanic come to my house is everything. They work quickly and efficiently and really know what they're doing--whether it's a major issue or routine maintenance. Definitely my go-to!

Fair pricing, clear explanations, and high-quality service. It's hard to find a shop this…read moretrustworthy.

My family and I just recently moved to Bartow, FL. My son bought a vehicle that started to have…read moreissues with a loud knocking sound in the top part of his motor. I found Master Mobile Auto Doctor by a google search (Unfortunately, I did not read the reviews). My son called and spoke with the gentlemen named Gene about what was going on with his truck, was quoted $105.00 per labor fee and scheduled to drop his truck off on Sunday, July 30, 2023. He left a note as to what he did to the truck and to call him before proceeding with any work. The next day, Monday, July 31, 2023, Gene, called my son and stated that his engine was not getting oil to the top end of the motor. My son mentioned that his sensor was broken for his oil. He asked permission to take the top manifold intake off. My son said OK. Later that day, he called my son back and asked him to come by his shop so he could show him something. My son proceeded to his shop. He asked my son, there is no way you took of the top end of your motor off (actually argued) my son said, Sir, I did the work myself with his friend (who was with him). Gene said OK. Then proceeds to tell my son his cam (rod that runs through motor) is bad, and he only has two options, rebuild or new motor. My son was like there is no way it's the motor, the motor is strong. It's not getting oil, that is the problem. Well, he needed a day to think about that total of a new motor or rebuild and to talk to other well-known mechanics (head mechanic at Ford). Showed him the pictures and videos of the cam and its normal wear and tear for a vehicle that is a 2000 and not bad. He called Gene the next day and said, I want you to put a new oil pump in it and go from there since the motor isn't getting oil. The guy said "I am not doing that" you only have those two options (rebuild or new motor). My son said then please leave as is and I will come get my truck. Gene said OK. The next day Tuesday, August 1, 2023, my son goes to the shop with my truck to pick up his truck. Gene says, who's truck is that? My son said, my mom's. He states, oh your mom lets you just hot rod in her truck. (Personally, that is none of this guy's business as to what my son is driving)! As my son was leaving with his truck in tow, Gene stops him and says, "if you put a new oil pump and new rob barring's you will have a good motor". To me that is a slap in the face!!! Did he not recall that my son stated to put a new oil pump in first thing Tuesday morning, and he said he would not do that. He didn't want to perform the easier work and wanted to get my son for a "new motor or rebuild motor"! Who does that? He slapped my son with a bill for 4hrs of labor at a rate of $125.00 and then threw another 3% credit card fee on top of it, total of almost $600 due to the 3% fee. Let's not mention his website states a flat rate of $100.00 labor fee and no mention of a credit card fee of 3%. Also, lets mention his illiterate wording on his invoice. If you read your invoice, it makes no sense (example: "CHACK OVER FOR LIFER NOSE PULL VAL COVERS O..." "FOND WATER PIP NOT BOLTE DOWN"). Do not use this guy! Now I got my son's truck back, the guy did move the motor again as the cam rod is not in same position and now there was oil in the top of the motor which was not there as of Monday night when my son last seen his vehicle and instructed Gene to not touch it anymore. Highly disgusted that an older man would try and rip off a child who is trying his best to get his truck fixed. Worst experience!!!!!!

Had an issue w my car; thought it was my alternator but it was something else that Scott found the…read moreissue and fixed it for me. Incredibly thankful for him and everyone at the shop. Most places will do anything they can to add onto your bill including changing things that didn't need to be done but this is a great honest shop.

when looking for a local Auto repair shop I came across Sledge Automotive South. even with jus a…read morefew reviews I decided to give them call. I thought my truck had a Coolant leak. They took the time to run a diagnostic check and found out it was the Thermostat. I was able to get the work done in one day. I was kept informed on how things were going. Very reasonable prices. Very helpful with all the questions I asked. Highly Recommend them.

Karl recharged the air conditioning on my Charger RT, and it's blowing cold now. Quick and…read morereasonably priced. Thanks again.

One of the best shops you can take your vehicle to, felt very well taken care of and the employees…read morevalue their customers first, Elijah was the most sincere and caring to me and other customers and makes sure you're taken care of and leave there better than before you first came!

Great service, topped off all my fluids, made sure my windshield was and my tires were aired up…read more10/10!!

Great service. Attentive and awesome quality. Will go back again for sure. A++++++++. Service was…read morequick and they took good care of my car. Better then any dealership. And great hours for those getting out of work.

Best oil change spot in town ! Tom and the others are very knowledgeable and quick 10/10read more