SInce COVID hit, I have been the only income in my household. I worked hard to make every one of our payments to this company. As well as all of our other monthly bills. I haven't missed a single payment to any of my accounts since the Pandemic. I made my MAY payment late -- after the 16th but before the month ended -- and they reported my mortgage as MISSING A PAYMENT. Not late, DELINQUENT! My credit score just dropped 53 points because they reported me as DELINQUENT!! I've worked hard to keep my credit score GOOD and they just knocked me down without a second thought. Thanks! read more

Foreclosure mill, not a lender. If they bought your loan from Chase you are losing your home so do it strategically. You can hire a bulldog plaintiff's attorney and sue them for deceptive trade practices and for violating consumer law. Otherwise, you're screwed. Don't believe anything they, or their law firm, tell you. Get EVERYTHING in writing. What they're doing is legal, but it's wrong. Fight these parasites. read more

Selene does not modify loans. I completed three trial payments in November 2025 and it is March 2026 and loan still not modified. Sent 4 emails, 2 letters and several calls and there are no answers If you do get a response to an email it takes sending the email again and 30 days. That's outrageous read more

Dealing with Selene Finance has been one of the most frustrating experiences I've ever had with a mortgage company. Their communication is terrible. Getting a straight answer from anyone is nearly impossible, and when you try to call them, you'll spend what feels like forever navigating phone menus or sitting on hold. Half the time you can't even get a real person on the line. When you finally do reach someone, the information you get is often inconsistent or unclear, which just creates more confusion instead of solving the problem. It feels like nobody is on the same page internally. For something as important as a mortgage, you would expect professional communication and basic responsiveness, but Selene Finance completely misses the mark. If you value your time and sanity, I would strongly recommend avoiding this company and working with a lender or servicer that actually communicates with their customers. There are far better options out there. read more

Tried to speak with a live person and winded up in a continuous loop of automated responses. Even though the link says "speak to a live person " read more

Terrible customer service. I paid off my loan, but haven't received the return of my excess escrow. Been trying for two days and cannot get in touch with anyone. read more

this company sucks ass, I'm literally having to fight tooth and nail with them as they misapplied and are trying to convince me I'm one month broke but I have not missed any payments, and none of the customer service reps can understand what's going on. Lastly the cashier department doesn't take inbound calls and they send encrypted emails you can't open. read more

1 Star review is perfect for this company. They only hire imbeciles. I called in to check on the status of our account. The person who ansnwered the phone just repeated what I told her, like she wasnt listening. read more

Trash. Their agents--and I've talked to multiple--have no idea what's going on. Each one gives a different answer to the same questions. Agents are difficult to understand (English-speaking agents), have poor grammar and poor customer service skills. It's truly unfortunate that customers are given no say in the servicer of their loans when sold to a new servicer. This company has got to be the bottom of the barrel. read more

They need to be shutdown. Horrible, scammy, fraudulent company. If you have them as a mortgage servicer get out ASAP! Their goal is to make you lose your home. Zero stars! read more

The worst company to deal with you, mail them a check they cash it a month later in order to charge you a late fee and lower your credit score. Horrible customer service you cannot get them by email horrible read more

Selene Financial is the worst mortgage service company. My loan was transferred to them and they lost my insurance documentation so my insurance lapsed due to non-payment. My insurance broker called and they told him that insurance was not part of my escrow account. I called and after 1 hr of being transferred left and right they acknowledged that I have an escrow account that has more than enough to cover taxes and insurance. You would think it would solve the problem and would send the payment to the insurance but no. They want to do an escrow analysis while leaving me with no insurance for a month while holding my money hostage. Very unprofessional and incompetent. They create the problem by losing my paperwork in the first place while I'm the one trying to figure out how to fix their mistake. Try to avoid if you can. read more

Horrible customer service. They add fees and are unable to explain rationale. This is definitely a loan company that is unlawful in practicing. If you want to discuss any issues with customer service they do not have a direct line and know one can transfer you to them. They only respond by email. The response only takes 14-20 business days. They have an operator named Sharon who is beyond rude and does not care. I would give them NO stars but will not allow. If you see their name run. read more

Worst loan servicing company we have ever encountered. The staff in charge of your account is impossible to get a hold of. The customer service team is regularly rude and disrespectful. They cover themselves in red tape to "protect" their wrongdoings and don't put borrowers they serve first. It's oftentimes they're right, you're wrong! Even their superiors; CEO, CFO, etc., all a bunch of greedy, obnoxious and selfish individuals! Borrowers, STAY AWAY FROM THEM!!!! Save yourself the headache and exhaustion of dealing with such an incompetent company like Selene Finance LP! They will make you go crazy! read more

After living a 10+ year nightmare under this bogus company, I'm finally free! Back story: In 2016, Selene Finance forced me into foreclosure. I wrote in for a modification due to having surgery in August, being pulled from my job, and having to file for permanent disability--all doctor's orders. Selene gave me the run-around for so long that I ended up almost 22k in the hole. Luckily, the Illinois Hardest Hit program was still in play, and they helped me, a permanently disabled middle-aged woman keep her home. I'm so grateful! Another issue was that Selene never posted the extra payment they received on my behalf. I honestly didn't know that the program was going to pay my mortgage too. I thought it was just that negative portion to get us caught up and cover lawyer fees. The 1st month after our final court date, I sent in my mortgage payment as usual. The 2nd month after, I received a letter stating they were helping with my monthly payments and the first payment was made the previous month. I was shocked because it was never added to my account. At the time, I chose to do nothing because I was too weak to deal with it; I was still healing from surgery. A year after the program, in 2017, Selene added a $500+ fee to my account. I called in, and they claimed I had asked them to review my account, all lies! Their calls are recorded. I asked them to produce my call. When they refused, I threatened that I was going to contact an attorney, and one month later, I received a letter stating they made an error and they were removing that fee. It was quiet for a while. Now we're in October of 2023. I received a letter from Selene stating that I was close to $2,050 short on escrow. I don't see how that could be because I had a conventional 30-year loan at a fixed 5%. Also, my payments were on time. So, they're getting my payments, posting them, and yet somehow I fell short on escrow? I contacted the Better Business Bureau and the Consumer Fraud Protection Bureau immediately. They helped me, and my mortgage only increased by about $45. Exactly one year later, in October of 2024, I received another letter stating I was almost $2,300 short on escrow. At this point, I was livid! I called in, and we went over numbers. The difference in the tax and insurance increase was only $65! So I asked why the letter stated that my monthly payments were going up by almost $190? He became rude and was trying to speak to me as if I was a child or unable to comprehend what he was saying. I don't tolerate disrespect. I hung up and once again contacted the CFPB and BBB. Coincidentally, my mortgage increased by that $65. It's now August of this year, and I'm growing anxious because I know come October they would try to pull the same nonsense, saying I'm short on escrow. I decided to endure the emotional and physical pain of packing up my first home of 16 years and selling it to get out from under this horrible company. And I did just that! Silly of me to think that the nightmare was over. My mortgage was paid in full by my real estate attorney in September. We're now in November, and my account has finally been officially closed. All of October into November, Selene Finance was still calling and harassing me. The first lady I spoke with took my attorney's information and said she'd note my account. Weeks later, they were still calling. I decided to answer, and the second lady was incredibly rude. She refused to take my attorney's info; she tried to threaten me by saying my credit was taking a major hit due to them not receiving my payoff. She also insisted that my lawyer was still holding onto the payment. I told her there was no way since I had spoken to my attorney as well as her coworker about a week ago. I guess her coworker forgot to do her job and note the account because she had no knowledge of that call. I then told her that I spoke to someone a week ago who took my attorney's information. She proceeded to say "Oh, I do see that," the real reason why your account isn't closed is because they received the payoff a day late. That's lies! I asked how much and she stated, "I don't know, that's up to my manager." What? By that point, I was frustrated and hung up. For the third time, I reached out for assistance from the same two agencies. Here we are, November 10th, and I saw that my account has officially been closed. My next task is to get all those late payments Selene added to my credit report removed. Then I'll be completely satisfied! But for now, it feels great knowing they're gone! Hit the road, Jack! read more

If I could give zero stars, I absolutely would. Dealing with Selene Finance has been one of the most maddening, stressful experiences of my life. Good luck trying to get a human being on the phone -- it's basically impossible. Every time you call, you're funneled through an endless automated system that either hangs up on you or loops you around in circles. Emails go unanswered. Voicemails are ignored. Their "customer service" is a complete joke. I've spent hours (literally HOURS) just trying to speak to a real person about basic issues like payment questions or account information -- things that should take 5 minutes with any halfway decent company. It honestly feels like their entire system is set up to wear you down so you'll give up and stop asking questions. Totally unacceptable for a company handling people's mortgages. Avoid Selene Finance at all costs if you value your sanity. read more

This is review is specifically for their loss mitigation department: There were many reps in the loss mitigation department that really went above and beyond to assist us. I mean really, i truly feel as if they held my hand through this whole process so I wouldn't have to navigate a lot of this by myself. There were also a handful of really caring and amazing reps who went the extra mile and took their time to help us with everything when they didn't have to and were so nice to answer so many of my questions. So I am finishing this review with tears in my eyes because i am soo grateful and beyond thankful for being able to get to this point thanks to them. Thank you so much Selene Finance for everything! read more

These people bought my elderly mother with dementia mortgage. She missed 1 payment in her whole life. During covid she was part of a government program that helped the elderly. They paid the mortgage payment but not any fees. This was never discussed. Now they won't take her monthly payment until those fees are paid. $4000. Nobody knew anything because they refused to talk to us. So we come up with the 4000 and they say they can't take that either because it went into foreclosure the day before. Now they want 8900. Makes no sense! Now my mother is going to lose the house she built, and doesn't even know because of the dementia. It's so sad. Fuck saleen finance. Customer service is a joke. They want every dollar they can get and it doesn't matter how. My mother's property is worth more than the amount of the loan so they're going to take it. read more

they always over charge escrow, and don't give proper notices.. and when you speak to them they play the games by saying they will get back, and pull time just to put you in a bad position, don't know why ppl didn't take together to submit to the justice deportment.. delt with a lot of servicers and still do never had this, they are just bad.. and in business to harm ppl.. read more

Horrible company. That is all I am going to say.. except Jeff in customer service is a joke, as well as every one I spoke with. Check out Wallet Hub for further negative reviews. How are they still in business. read more

This company is not American. The people works over there all D...b, I..ts. They can't do simple math. I have been making regular payments on my mortgage. I sent 20k towards principal. The cash department of this low level company applied my payments to as monthly payment not as a principal. I m still calling them to fix the problem. This is my 2nd dispute with them. Year ago I had a problem with escrow. I NEVER NEVER NEVER DO BUSINESS WITH SELENE. I paid off one house. These mortgage companies keep xfering my mortgages to INCOMPETENCE SELENE for servicing. Now next month I m going to pay off one more mortgage. SELENE is # 1 in BAD CUSTOMER SERVICE, OPERATIONS, INCOMPETENCE CUSTOMER SERVICE. THEY ARE THERE TO TAKE CUSTOMERS HARD EARN MONEY. read more

Worked with a lot of different mortgage companies either due to refinancing or it being sold to other companies. Selene finance is probably the worst I've ever worked with due to how they do business. I can't say that the workers are getting off any better because many of them want to help me but are tied because of Selene's dumb business practices. From the beginning of when our mortgage got sold to them, there was no grace period unlike other mortgage companies we worked with. Worse if we didn't even know they took over the loan. I'm hard to anger, but this company has officially pissed me off read more

Update to my review We currently have an attorney that is going after Selene, the first time we tried they did not take our case, time went by and I contacted them again, they had us pay $1,500 for them to review the case and tell us if they would take it, which they did. I look at it as they basically collect the fee to make sure you are not telling a fish story and evidence to back what you are saying because they pretty much tell you they will take the case. I was iffy at first but my other Attorney I had to hire due to them trying to foreclose (they were not sending ANY of my mail to my house but to an attorney I had for my HOA (did a bad job) he never let us know!) told me that he knew this Attorney and he supported him while starting his own practice (attorney against Selene is 2 hrs away, my attorney for the house moved from there to by me) and if he said yes to the case then there is a case to be won!!! I'm in Ohio. My suggestions if you are having problems with them keep calling around to find an attorney that will take your case!! Look at those that do real estate law, a bigger law firm that does not charge you to take the case or they only charge a 1 time fee to basically look over it (you should have a good feeling they are going to take the case, mostly likely they will tell you they will), search case law and see what attorney have taken them on or any other Mortage provider and call them. My best advice is don't give up! If they said no a year ago and you could find anyone, try again, more things have taken place, it's been going on for longer time, get HUD involved to help you, they were horrible with our advisor she said she had never had a company function they way they did, example not having a direct line to only one person for the case, getting back with you, getting different answers ect. It was nice for our attorney to also have someone else's word then just ours. Our foreclose attorney is fighting them for illegally modifying our loan to actually cost us more in interest than we currently pay. We agreed to the modification to get things out of the courts but he is still after them for that, if he can't get it worked out it will be turned over to the attorney the is suing them for wrong doings. read more

10 years and it keeps getting worse . ​ imagine they took out two mortgage payments at once left you and negative and refused to even let you speak to a supervisor . What a world read more

Selene Finance is one of the WORST mortgage holders I have ever seen! When calling the 877 line not one single person knows what they are doing so they transfer you to everyone in the entire company. You can never speak to anyone who is either a Lead or Manager you have to email customer service & wait for a call back. JOKE!!!!! My original loan was sold off to them & EVERY single month it has been problem after problem to get our account credited for the payments made. The online portal is useless, I am not sure how this company is still even in business as horrible as they are! read more

Absolute worst lender I have ever dealt with. Loan was sold off to Selene and there was no communication whatsoever as to the transfer and how to set up the new account for payment. Tried to call multiple times and there is no option to actually speak to someone. When I finally did get a call back after the loan was past due because of their lack of communication, it was like pulling teeth to verify information to set up an online account. Worst experience ever! Reading other reviews, this seems to be status quo. Would not recommend! read more

Do your research before using Selene as your mortgage holder. Contracts are fine print and are absolutely limiting to the property owner. They also sold mortgage to another company (is typical) but left you in the dark in the transfer. I've spent 1 week trying to find out who to pay! Still haven't been able to pay as I write this. Selen wrote a letter saying not to worry and the transfer will be smooth and effortless. Absolutely not! Do our research before you begin a mortgage with a company shark. read more

Do not use this company! They are the worst! I dont understand how they have not been shut down!! How has FHA or HUD not investigated and shut them down!! They are only interested in taking your money and your home! If your mortgage was sold to them find a way to refinance as fast as you can! My mortgage was sold to them in the beginning of the year and I have been told that my escrow has a shortage so they raised my mortgage. When I asked for another analysis they sent me a letter on June 4th stating there was even more of a shortage!!! The letter was dates June 4th, stating escrow analysis was done June 2nd and that I could pay the shortage in full by June 1st!!! They wanted me to pay before they did the analysis and before they mailed the letter!!! And none of this was on the customer portal!!! I fear i am going to lose my home. read more

This is the worst Finance company. Our loan was transferred to this company. You can't get on their website. You can't easily get a agent on the line. We had to call twice to be able to use there online service. They couldn't help us fix a password that I had written down. They didn't know how to reset it and we had to call them multiple times. Then the next month after the pain of getting on to the website, it did it again. I have never ever had any trouble before. Customer Service couldn't even help. Then we had them take our money automatic and it did it the first month and not after. We have been waiting on the automated line forever. Refinance again. read more

DO NOT TRUST this company! They have no interest in helping you keep your property. They're in bed with the banks and only want to put you in a position to have your property foreclosed. They straight up LIE about amounts needed to be paid and when they need to be paid by. They reject payments made on time, claim to only receive certain amounts (even tho wire transfers are secure and documented) if you deal with them I urge you to LAWYER UP if you can afford it. Record ALL phone conversations, request that documents are emailed to you and keep documents of all payments made. Please I am begging everyone stay away from them. If you must deal with them WATCH THEM. Call in every day to check on your mortgage if you can. They are the shadiest company ever. They lie, they steal, they scam. I trust the dope dealer on the corner more than I trust this company. read more

Terrible experience!! The guy hung up on me! I called back to speak to a manager and they said they don't take complaints or reviews!

I've been calling Selene finance to obtain copies of my loan modification for 2 months, every time I call I get the run around and get a different answer. They say they've emailed the documents 3 times but I've looked everywhere and never received anything. This is a complete nightmare of a company and horrible customer service. read more

the most disgusting, Disrespectful unprofessional people in the world work for Selene finance LP.. the customer service is the absolute worst,,, the government need to shut the MF down. the agents that answer the phone are not worth a quarter and the supervisor such a least have an 8th grade education to qualify for the job. I spoke with Brian today he's a sorry person not helpful at all. And then some little girl name BreAnna also worthless.. read more

ZERO STARS!! What an absolutely disgusting loan servicing company! Take all of the 1 star reviews seriously, they are well earned! Judging by their lack of responses here, they don't give a damn. Our new loan was unfortunately just transferred to these clowns. We made our 1st payment 16 days early, yet Selene Finance REFUSES to apply our payment until our actual due date. I've never had a mortgage company pull such b.s. They will literally screw you for every single penny of interest on your loan no matter what! So corrupt and unethical!! read more

Selene Finance is the worst mortgage company to work with! Zero stars for their terrible customer service, as they never answer calls or emails except for automated responses. Since my husband passed away in July 2024, I have tried to access our account for over eight months. They have asked for birth certificates, marriage certificates, legal trust documents, and photo ID, I have provided multiple times and yet they still will not provide me with access to an account for a home that I have already sold, which I need a mortgage tax statement to file my taxes. This company is a scam. Employees completely unknowledgeable and unhelpful. read more

I got financing for my VA loan! They were awesome! They Helped me get a really nice home!

Not impressed at all...trying to give grace that it might be just a crazy long process but I have a problem with any company that shows I paid more than I did but can't explain where the funds came from. The time it takes to get someone on line is criminal....the call back feature doesn't ever happen. Disgusted at this point but hopeful they stop smoking crack and get to work.... read more

Horrible company my client needed a pay off to sell her home and it has been 10 days and still no payoff. My client is in jeopardy of losing the sale of her home ....TERRIBLE....STAY....AWAY.... read more

They are getting worse and worse After refinance and there is 267$ missing from my account and I called and emailed Nobody answer phone calls and emails Stay away read more

If you're having problems with this collection agency that calls itself a home loan mortgage services, please look up and contact one of the VPs of ARCHOMES, Ms. Kim Dunbar. If it weren't for her we'd probably ly still be fighting to get Selene to even credit a mortgage payment to our account. Thankfully we refi'd and got a lower interest rate as well as a new mortgage servicer. NEVER AGAIN would I do "business" with such an incompetent and uncaring company. Calling themselves professionals is a stretch. I suppose if you're paid for what you do that makes you a professional. And in that sense only can they be referred to that way. If you have to deal with these people, I am praying for you. Praying for them too. They need a tear down and rebuilding. Stat. read more