My niece came to this dealership needing a car. She found a really cute car but needed a co-signer…read more She called me and of course I agreed to it since she is a responsible hard working young woman, and I would do anything for her. I mean I helped raise her and she is like my own child. I emailed everything over to the dealership and she was approved with my credit as a cosigner. She signed her paperwork that night and then we both went back up there the following morning for me to sign my copies because I was at work when she went up there. I sat down with the finance manager and he had everything ready. He had already gone over everything with her and just needed my signatures. No problem....but one. I wasn't paying attention and didn't even notice I was signing as the borrower and she had signed as the co-signer the night before. She didn't even notice. In fact, I signed where she didn't and blindly signed the documents not even noticing they had switched me as the cosigner to the number one borrower and her as the cosigner. Ok. Well the finance manager did not go over a single document with me. Not one. He just said everything is already approved sign here and here and here. No problem. Except when it comes to the GAP insurance. The night before, she declined the insurance because it was going to raise her payment higher. She is young and not experienced so she just said no she didn't want it. It wasn't even mentioned to me and I am the borrower. I would have told the dealership I had to have the GAP insurance, and my niece would just have to pay for it if she wanted the car. But it wasn't even brought up to me. Now I have not financed a car since 1998, and I still have and drive that mustang. That is the last car I ever paid for. So its been awhile. However, GAP insurance is a must and should have been offered to me. Now all of this is my fault, I get that. Not noticing the finance man switch the financing to my name and my niece being young and not experienced at buy a car. So all of this is my fault I understand. Of course I feel stupid. That is not the point. It is the dealerships responsibility to go over everything and especially let the person signing the papers know hey YOU are the one buying this car, not your niece. In fact, she was on as a cosigner only so she could get the car insured. Why didn't the finance man go over everything with me including did I want the GAP insurance? I mean I AM the borrower and it would have been MY decision not my nieces. So, I did some research and the old bait and switch is very common with dealerships. They switch the financing to the strongest borrower. Why didn't the man tell my niece hey, your aunt is actually buying this car. She wanted to do everything on her own and hated to even ask me if I would cosign. But the underhanded way this dealership told me and my niece I was the cosigner and then switched it to me being the borrower is unacceptable. I know it is my fault. I work 55 hours a week and I am tired and that day was no exception. Car salesmen are the worst of the worst. Underhanded greedy misleading salesmen. This dealership is NO exception. Please if you are an inexperienced vehicle purchaser, take someone else with you that can catch this stuff. Don't go when you are tired. Have the finance man go over everything with you page by page. And do not just sit and sign while the salesman just shoves the papers in your face and says sign here and here and here. Don't blindly sign anything. And IF you buy a car always buy the GAP insurance. That's a no brainer. Do better salesmen, do better. The finance manager Brian should be ashamed of himself, but he isn't. Underhanded people never are. Sincerely, a tired, over worked not a lot of sleep aunt who would do anything for her niece.

Zero stars. Avoid this dealership at all costs. Not a single positive thing to say about this…read moredealership. Yes, I am an actual customer and if you are on the fence-feel free to contact me and I will share my experience and help you find a better dealer elsewhere. There is no possible way to have a worse experience than we had buying this vehicle. I would NEVER recommend this dealership or any of the employees I dealt with-even to someone I dislike. If you still purchase a vehicle after this warning-you deserve what you get. You should expect no employee or manager to take any responsibility and you should not trust what they are telling you. They have proven time and time again that they do not care about the customer at all and are not reliable people or people who you should do business with. They're financing is not competitive, and if you use your own credit union (like I did), expect it to take around 3 weeks before you have your vehicle due to their self-serving policies. I love to write positive reviews for businesses that try hard and deliver a good product with good customer service. I rarely write a negative review but I do not want anyone else to have to go through the experience that I did. This dealership is incompetent, dishonest and overall extremely poorly run. I learned my lesson-only use established, trusted dealerships or individuals. I cannot recommend an establishment less than this one.

Phil from Elite Auto Body Shop saved the day! He was responsive in Yelp, communicative throughout…read morethe process on the phone and in person. Between him and Kabu, they took very good care of me and my Camry. The pricing and labor was fair and they were professional throughout the entire process. Kabu also dropped me off at a near by coffee shop so I can work while they were working on my services and picked me up when my car was ready. Excellent place to do business. They treat you with respect and go over and beyond to provide quality service and provide details about your warranty. I will be going back again!

This is the company that McKinney Buick GMC will use to fix up cars that are totaled and buy them…read moreon auction and have them fix up if you buy one of the cars that this company worked on plan it lasting less than 12,000 miles

This was my first time contacting O'Reilly on Old Denton in Carrollton. I had a dead battery late…read morethis afternoon and needed to get the battery charged and planned to replace. It took a little longer to get the mobile person out to my home and realized I was running out of time to get the new battery today. I contacted Francisco, who could not have been more helpful and professional. He verified he had the replacement battery in stock. I said I was concerned that my car may not start tomorrow and he said they could give me a battery charger on loan. So I went to the store and he said he could put the new battery now. He was the most professional person and encourage anyone needing any auto parts, go here! I was never rushed and felt my business was appreciated!

Marty was so helpful and assisted without me asking him to. His professionalism was much…read moreappreciated and he helped to install my wiper blades no questions! This man deserves more than I could have given him. I'll be back for my vehicle needs.