They have the WORST customer service. Need to fire those receptionists if they want their customer to stay. They need the doctor signature for my sister prescription and my mother doesn't speak English. If they need the signature, ask us when they have not received any response from the doctor group. But NOPE. They just ask if we can get this sign piece of paper this week. My mother called me and put me on the phone with one of the receptionist.
Receptionist on the phone: i dont know her name but my mother said it's a husky size african american lady :)
Me: could I call the doctor office and tell them to sign the paper when you fax it over because she's a surgeon so I don't-
Her: i know doctor are busy, i already faxed it multiple times
Me: i can call and ask them then I'll call you back.
Her: i already fax them and they dont responds
Me: i understand but I cannot hunt down a surgeon doctor
Her: i know doctor are busy
Me: then it have to be next week. We all both work 7 days a week and the office is far, I can't-
Her: I'm busy too, I work 7 days a week too, I'm gonna give the phone back
Her tone of voice: "i dont give a crap about you. I'm wasting time talking to you"
Look girl. I work in the customer service too. If you have a suck day, that's your problem and don't take it on the clients. I'm here trying to help you to get that damn paper signed since my mother can't. And guess what, you gonna wait till next week since I have work early hours till late. I'm not driving all the way to Alexandria to get a piece of paper sign ASAP for you when you see my sister 2x a week. If it's an urgent, you should have given us the paper and some time to get it signed, not wait till you need it to file for insurance and demand us to get that paper sign.
*** the doctor is in multiple locations, sometimes ashburn, sometimes fairfax, sometimes she's out for conferences. They even have to delay my sis follow up appointment for almost 3 weeks because the doctor is not available and out for surgery. So telling me to hunt down a surgeon doctor to sign a piece of paper, LOL ***
On other multiple occasions, they misplace the file. I have to fill the file out 2x and the receptionist acted like my fault that they lost the file. (I didn't even complain that they lost the file. Sensitive info are on that file and if it's get out to stranger, they could have use her info for fake ID). I'm trying to schedule my sister appointment and they act like I'm wasting their time. This place just brought out a PT office so they are "under new management" but the customer service is just horrible. PT trainers seem to be ok.
We stuck here till my sister PT is done since this location is near my sister school, so she doesn't have to miss school much for traveling. The Select PT in Versace of Springfield have MUCH BETTER customer service. The staff there actually very friendly and they WANT TO HELP YOU. Only thing is 40 minutes of traveling to there, so it's not convience for my sis school schedule. DO NOT go to this location, unless you fall into situation like my family where it's very close to the school. read more