Bad communication from the owner. Went to go look at a Lexus ls460 one morning and he wasn't there…read more Called and he told me to check out the car and to come back later in the afternoon. Stayed around the area till he got back and by the time I got there someone else was already looking at the car and they bought instead. Apparently another guy was also there to buy the car but he came late too. If you're gonna buy from here. Make sure you get there before anyone else. He will sell it to the first person that shows up. Even if you showed up and said you were going to buy the car first. Also make sure you know about cars and to check the car thoroughly. I overheard the owner telling one of his co workers to "just clear the codes" to one of the cars they got. I don't know what meant by that but just be aware of everything. Place is very shady.

I called to inquire about purchasing a vehicle. I was very transparent about my current situation…read moreand wanted to see if there was anything they could do to help. I recently gave birth to my first son and my family needs a new vehicle within our budget and something we may possibly qualify for given our circumstances. The owner of this business called me and started belittling me about the fact that I have children and I did not plan for it. The fact that I'm not making a ton of money and I had a car previously that I could not afford. He then went on to say that I should have known better when I was purchasing my vehicle two years ago and shouldn't have made that mistake. He then started to talk on my other half and belittle him for taking care of our son!! Not to mention, my boyfriend and I have NOBODY to lean on and we are doing this on our own!! We are trying our hardest to make it in this life!! He also had the AUDACITY to say we're causing our child to suffer!! AS A MATTER OF FACT, OUR CHILDREN HAVE EVERYTHING THEY COULD EVER WANT AND NEED!!!! NOBODY IS MISERABLE OR SUFFERING!!!! WE HAVE A ROOF OVER OUR HEADS, CLOTHES ON OUR BACKS, FOOD IN OUR FRIDGE AND WE ARE HAPPY!!!!! I DID NOT CALL TO BE QUESTIONED ABOUT MY LIFE DECISIONS AND BELITTLED ABOUT MY SITUATION!! If you were not able to help me THAT IS FINE!! YOU COULD HAVE SAID THAT AND LEFT YOUR NASTY RUDE COMMENTS ABOUT MY FAMILY AND FINANCES ALONE!!! After I had just about enough of his unnecessary comments about my life, I hung up. This is the voicemail he left!! Mind you, not once was I RUDE!! I was looking to see if there was ANYTHING they could do! THATS ALL!!! NEVER AGAIN!!!!

Literally the easiest and most stress free car buying experience I could have ever imagined!…read more Wayne was great to work with and really went above and beyond to secure my desired car. He also kept me well informed along the way about next steps and acquiring car insurance. It was a pleasure working with him and I would highly recommend him. Thanks for a great experience!

LOVE this dealership! Out of everyone, I went to view cars, this place really helped me even after…read moreI left the lot with my used car (which btw is a 2011 kia rio, no mechanical problems and 80k miles) wayne is a local funny guy that really knew his stuffs and always takes care of his clinetel, his cars are cheap and he always makes sure you get the best deals! Will definitely be coming back in the future for my other cars!

The staff in Wahiawa deserves 5 stars. We had to turn our beautiful jeep in because of personal…read morereasons and so far Star Auto has been wonderful. The staff was engaging, helped entertain my feisty 2 year old, and made us feel like family. Good business. **Waiting for the funds for our loan to be returned and will update from 4 to 5 stars. It's rare to find a dealership that takes such great care of clients, even when a deal falls through. Great business with integrity and dedication. Well worth it.

So I was ready to sell my 5 year old Mazda3 s Grand Touring and I went to Kelley Blue Book to get…read morean estimated value. It appraised out at just over $13,000 so I was hoping to get somewhere in that neighborhood. Star Auto was listed as one of the Kelley Blue Book dealers in my area and I was quickly contacted by a text message. I called back and told that there was no mechanic available on the weekends so to come in first thing Monday morning. I arrived at 9:05 a.m. and was greeted by a salesperson of sorts who took my information including my driver's license, car registration and insurance back to a manager and was told to wait outside. Approximately 10 minutes later he came back with an offer of $8,000. I told him it's not even close to the Kelley Blue Book value of $13,000 and he replied well that's what my manager said. No mechanic came out to look at the car nor any sales person sat in the car to look at anything except the mileage. I felt I was treated very poorly and I'm not recommending this place at all. I went to two other places that were listed as Kelley Blue Book dealers and both offered $12,000 cash. I took the first one. It's okay to be low balled and it's okay to negotiate but this is not even in the ballpark. Feel free to private message me if you want to know where I went to get a reasonable offer.

Had another awesome car burying experience!!! Moani, Pat and everyone there are easy to work with!…read more Yes, it can get chaotic in the office, (phones ringing, deals being worked on all computer stations, walk in customers, but it all works out!) Mahalo for all the excellent experiences!!! We always refer people to your shop!

such an awesome experience! everyone there was so kind. i was able to stay within my budget and in…read moreabout an hour, i was on my way home with a car! :) my brother and i did inspect the car before purchasing, since it is bought as is. it was in really good shape. i'm a first timer to a lot of adulty things so the entire car purchase experience was new to me, and moani walked me through everything - she explained everything she was doing and what i was signing so i never once felt like i was pressured or confused. i'm so thankful for the car shop's help, and will recommend it to anyone who's looking for both affordability and quality.

Terrible. I messaged about a car he was selling; took three days to get back to me. When he said he…read morecould show it I attempted to schedule an appointment, for two days I kept asking if I could come see it. He stopped responding and never got back to me. The phone numbers listed for the business have no voice mail and they don't answer. Now I see why they have 1 Star reviews!

BUYER BE WARNED!!! We got a car in January from John he appears to be a very nice and a good…read moresalesman. Now not even 4 months later it is broken down and will cost more to fix then we bought it for. While buying it he assured us that if there were ever any problems to just give him a call but when we tried to get ahold of him he was very dodgy and flaked our on us time after time. He even went as far as to offer to lend us a car for a while till we could figure things out! It was almost little surprise when we showed up he was no where to be found and didn't respond to calls or text. Be careful buying cars from him he does a lot of talk but doesn't follow through with his promises.

I decided to message on Facebook marketplace place, weeks in advanced talking to Skylar to see if…read moreit was a dealership I wanted to spend any time at other than Servco. I had options to go to Servco due to my work, but I decided to go to Autoland because they gave me a bit of a better deal. I knew going into the purchase, it is a USED VEHICLE, with a 3rd party warranty, so don't go into a used car lot expecting a brand new 2025 vehicle. Skylar was able to find a vehicle I could agree on with an affordable price. The cons is the vehicle does need a bit of work to be perfect , but again it's a used cheap vehicle.

I brought my vehicle to Autoland on July 9th for a screen repair on a car I purchased from them,…read morewhen it was returned on July 11th there was visible damage to the dashboard and trim that was not there before. I showed the owner clear before-and-after photos with timestamps, and he denied responsibility and claimed the photos were too blurry -- which is simply not true. I'm extremely disappointed in the lack of accountability and customer service. I wanted to resolve this privately, but I was left with no choice but to warn others.