The staff in Wahiawa deserves 5 stars. We had to turn our beautiful jeep in because of personal reasons and so far Star Auto has been wonderful. The staff was engaging, helped entertain my feisty 2 year old, and made us feel like family. Good business. **Waiting for the funds for our loan to be returned and will update from 4 to 5 stars. It's rare to find a dealership that takes such great care of clients, even when a deal falls through. Great business with integrity and dedication. Well worth it. read more

Star Auto - Exeptional Wahiawa Staff! Hardworking, dedicated and incredibly kind. - Used Car Dealers Near Me - Wahiawa, Hawaii

So I was ready to sell my 5 year old Mazda3 s Grand Touring and I went to Kelley Blue Book to get an estimated value. It appraised out at just over $13,000 so I was hoping to get somewhere in that neighborhood. Star Auto was listed as one of the Kelley Blue Book dealers in my area and I was quickly contacted by a text message. I called back and told that there was no mechanic available on the weekends so to come in first thing Monday morning. I arrived at 9:05 a.m. and was greeted by a salesperson of sorts who took my information including my driver's license, car registration and insurance back to a manager and was told to wait outside. Approximately 10 minutes later he came back with an offer of $8,000. I told him it's not even close to the Kelley Blue Book value of $13,000 and he replied well that's what my manager said. No mechanic came out to look at the car nor any sales person sat in the car to look at anything except the mileage. I felt I was treated very poorly and I'm not recommending this place at all. I went to two other places that were listed as Kelley Blue Book dealers and both offered $12,000 cash. I took the first one. It's okay to be low balled and it's okay to negotiate but this is not even in the ballpark. Feel free to private message me if you want to know where I went to get a reasonable offer. read more

Star Auto - Offered $12,000 by two other dealers. - Used Car Dealers Near Me - Wahiawa, Hawaii

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My fiancé and I were looking for a truck and found one we really like here at this lot. I inquired online and I received a response immediately. We went in and met with Cleo who's super down to earth. Cleo and the team was able to make it happen for us. Very friendly and responsive. I would highly recommend checking this place out if you're looking for another vehicle. Tell them you saw my review on Yelp. read more

Star Auto - Used Car Dealers Near Me - Wahiawa, Hawaii

I originally went there to look at their Kia Optima, but found another car I fell in love with. Tafa was my sales man that introduced himself and allowed us to the cars and get my info down for the car. He was a 5 star sales guy, easy to talk to, even if he wasn't sure to some of our questions, he did not try play the I'm going to sell a car to us. He even had the car washed before we left. The only -1 star is: The downside of used cars is that the gas wasn't filled. I think when someone spends a nice penny or even buys a car, the gas should be more than 1/2 tank at the minimum. I'm not really complaining but I have seen multiple posts of gas being low, mine was little less than 1/2 tank. Other than that, it was an easy process. ALL the cars we looked at: interior was nicely cleaned, other than typical being outside, the cars were decently cleaned, and smelled nice and fresh, not the typical "used" car smell. read more

Star Auto - Drives smooth, nice interior. - Used Car Dealers Near Me - Wahiawa, Hawaii

Warm and professional! I bought a beautiful car and Cleo helped me. Her and her team were attentive and patient with our questions. Highly recommended. Thank you Star Auto team for a great experience! read more

I found two cars I was interested in on the website. Cleo responded quickly and I set up an appointment 2 days later. I would say go with a couple ideas vs. just one. The car I thought I wanted was a Ford focus but after test driving, it wasn't for me. I was also interested in a Mazda 2, which I absolutely loved and ended up purchasing. The whole process was easy and Cleo and her team helped throughout the whole process, getting me the price I wanted and the car I loved. Thank you Star Auto, worth the commute from Kailua. read more

Honest, kind, helpful, and made the process smooth. Least stressful car buying experience in my life. read more

We bought our Nissan rogue from Tia and she was beyond amazing! She worked hard to help us get into this car fast after having issues with our last car! She was absolutely amazing! We have had lots of issues with dealerships and she helped make it happen. I am one who hates dealership but she completely change that! No over baring non stop calls, fast respond and great car! Wasn't over priced! read more

Star Auto - Used Car Dealers Near Me - Wahiawa, Hawaii

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We highly recommend Star Auto. We visited both locations everyone we met was so helpful, professional and so pleasant. We did purchase a beautiful Jeep it's perfect for us! Tia was the person that helped us get financed everything went so smooth! She is a wonderful lady and I will be referring everyone over to her! We absolutely love our Jeep and our financing went through so quickly. Thank you so much. Benton and Marcella read more

The team here is AMAZING always going over and beyond!! Highly recommend! Kesi, Tia, or Cleo they are the BEST!!!

The ALOHA here is so genuine! From scheduling my visit on the phone, first arriving in person, going for the test drive, to completing all the paperwork. Besides being able to drive off in my new ride, my most favorite part throughout was being able to "talk story" with Tia & Lole. I felt more like a family friend rather than a customer. If you're looking for somebody to go the extra mile for you; these are your girls! Words cannot express how thankful I am for you both! Mahalo Star Auto! read more

Please don't purchase any vehicles from this auto dealer. They are cheating and lying. I bought a bus but they didn't reveal that registration was expired for 2 years. I found it later and they want me to pay half of the fees. Not fully honest. My mechanic found that Cadylac Converter was missing. They didn't tell me in advance. It is cheating. I asked to fix it or adjust the price of purchasing price and they said they will fix it, so trusted thus company and later my mechanic said they didn't put the right part and welding is not complete so it makes big noise. I complained about it and manager Tia said she trust their mechanic, which means they fixed correctly. It is lying. She said she will talked to the owner and get back to me. I waited 3 days, but no responses. I visited the office and she gave me lots of excuses not to be responsible. I briefly mentioned that I may take this matter to the court and she said I threatened her. She stop talking to me. This dealer is not honest and cheating and lying to customers. Be extreamly careful. read more

We live on Maui and found the Honda Element that we were looking for at Star Auto...buying without seeing requires trust...Clio, from Star Auto, handled the sale...her responsiveness engendered Trust with us. We now have a great used car...Mahalo Clio for your kokua...Star Auto is lucky to have you on their team... read more

Had great service. Answered all my concerns, all paperwork were ready to sign when arrived. Very patient and helpful.

These people are car thieves. If you have a car with a clean title stay away from this place. I came in with my trade in and was offered 4500 for the trade in. They gave me the vehicle I wanted to drive until my purchase was approved. It didn't. My application never even made it to the bank. Iwas told i would be credited what my car was worth. I went to claim the credit and was denied it. To top it off they charged the value of my trade in as time for having the vehicle I requested in my possession without approval. ​Leaving me to walk away with no car and no money to get a new one either. I advise everyone to take notice. When these people give you a car to take home until paper work is finished, they are using that time to take the car away from you by transferring the title into their possession potentially leaving you with nothing as they see fit. read more

Star Auto - Don't buy this car. Currently in a pending lawsuit to be returned to its owner. - Used Car Dealers Near Me - Wahiawa, Hawaii

I mean, they're liars but the selling process was easy. I listed my 2015 Honda civic ex on fb marketplace for 14k and after some back and forth I agreed to take 13k because I just wanted to be done with it. It's a great car and I probably could have gotten more for it (kbb was 13k-15k) but I endless meetups didn't sound fun during a move. I googled the name of the buyers "brother in law" and figured out the scheme. The check cleared so that's fine but why do through the dog and pony show and keep up the whole lie? Pretty silly, lol. read more

Aloha, and mahalo to Cleo for helping me to become a first time buyer. You were very helpful with helping me get my truck and I am very excited to drive around the island in it:) mahalo nui! read more

Cleo was so helpful, friendly, and knowledgeable while showing me a car, telling me my options, and processing the transaction. This location is very convenient as I live and work in town. I felt i was in trustworthy hands as Cleo informed me every step of the way. Thank you Star Auto and Cleo! read more

With my schedule, I wasn't able to come in and talk on the phone. They communicated through text and made everything so convenient for me. I came in on my final day & walked out with my car. Everything was processed so quickly. The insurance agent was also very quick. I completely recommend! read more

Update: 10 months and 20,000 miles later, car still drives great. I rent it on Turo, so it takes a beating too, and the Jeep has been really solid. It was maybe 6 months away from needing tires and brakes when I got it, but I knew this, so no surprises there. It had a bad sensor in the brakes, 25$ later that's handled. Petty stuff, totally expected with a used car. The registration was back two years, Star Auto took care of that no questions asked. I took a big risk buying this car, and it worked out pretty awesome in the end thanks to these guys. I doubt I'd have pulled the trigger if they weren't as willing to work with me as they were. read more

Star Auto - Used Car Dealers Near Me - Wahiawa, Hawaii

I found a car I was serious about through Car Gurus and it was for sale at Star Auto, Beretania location. Long story short, my Salesman was Sam. Sam was quick to greet me, and get me on a test drive. The 2017 Toyota Camry Hybrid SE was clean, and looked like it had been well maintained. It drove well, so I said I'll take it. Sam was friendly and completed the paperwork to go to the Finance Manager, Tia. I know the value of the Extended Service Plan they offered, so I purchased that as well (definitely make sure you at least listen to what it offers!). Star Auto did everything they promised, without delay. Sam is there for me, even after the sale, answering a few questions! As soon as you arrive on the lot, ask to speak to Sam when you're greeted; or better call to make an appointment with him! Totally satisfied with Star Auto, Sam and Tia! read more

I got my car from Cleo, she is super nice and super helpful when I was looking to get a new car. The manager as well was amazing and the service was impeccable. I would 10/10 go back to them for any future purchases. read more

If u want an unsafe car that'll u will have to put a lot of money and work into.....this is the place

I contacted them through carfax website and immediately received an email and phone call with availability to come in ASAP! Once I showed up I was greeted and helped. The original car I had viewed online wasn't what I wanted after all and Jack was attentive to my needs. I got to test drive one vehicle with all Covid precautions in place with masks and hand sanitizers. Once I selected my vehicle the negotiation process was smooth and they were able to meet me in the middle. Thank you again for my new purchase. Aloha read more

Star Auto - My new Jeep Patriot - Used Car Dealers Near Me - Wahiawa, Hawaii

I got an instant offer to sell my car from Kelly Blue Book and Star Auto was listed as a participating deal that might buy my car. The next day I got a text message from Star Auto suggesting I check out their inventory and stating "Actually, we are very interested in your: 1998 Wrangler ". When I called and spoke with their representative, she said they do not buy cars that are as old as mine. I asked her, why did you send me the text and she said it is an automatic text. What a waste of my time!!! read more

Terrible business all they want is your money and they sell broken down cars that are not inspected. I bought a 2010 ford focus and is didn't start next morning, they kept my car for another 12 days came back with leaking transmission fluid. When I I asked them about it they did not respond but then they continued to call me about my payments. Then they repossessed my vehicle. read more

Manager Christy is a liar Don't ever go to this car dealership it's the worst Basically all there cars are junk Look really good under your seats and check engine and bring mechanic! They have detailing on the side they will try and hide everything just to sell the car! I'll delete this once she give back my money as she promise! I gave her a lot of time to call me back but she always hang up the phone! read more

The team is super friendly and helpful even if just browsing!! Solid variety if you don't know exactly what you're looking for yet.

They have great customer service and the best prices. The car i wanted to buy from them had some issues i noticed and the very next day those issues were fixed with no cost to me and they even gave me a warranty on it. read more

These guys made off like bandits. They sold me a car with a myriad off issues my repair bill is double what I paid for the car

I have held off posting a review for a few months to see if the truck I bought was properly operational. Let me first say I had real reservations about buying a used car from non-manufacturer dealerships. These little lots with cars packed in, mostly unwashed and just a mix-match inventory. I bought this for my son and didn't want to pay a lot for a kid who would bang it up (which he already did). Found a truck online we liked and at our price range and went to Star Auto to check it out. So here's my review. After walking the lot and looking at their truck selection and looking for that specific vehicle we were approached by Justin. We told him what we were looking for and he said "oh, we might have just sold that one". I thought here we go, the old bait and switch. But he check in the office and said that he did have my vigil early on the lot. We found it and looked it over and did a test drive. We liked it, negotiated it and drove away with it within an hour. I'm still a little sketchy about these random used car lots but if price is a major issue for you, go see Justin at Star Auto. read more

Bought a car through jack! Very friendly and answered all my questions (wahiawa location)

I walked in just looking to see what my options were, and walked out with my dream first car. The people working here were so helpful and friendly. Considering my credit and income situation they still managed to get me a great deal! They also were very transparent and thorough in making sure i knew what i was purchasing. They also have wide selections of cars i truly recommend checking out star auto. read more

Star Auto - Used Car Dealers Near Me - Wahiawa, Hawaii

Don't do any business with these crooks!! I bought a car from these fools. The sales person push a warranty on me saying I really needed it. After completing the purchase I noticed how loud it was when starting it up and realized it had no muffler. I took it to exhaust Hawaii to see what was going on with the car. They put it up to take a look and the guy told me it had no muffler, no resonator, no catalytic converter and a huge pipe running from the turbo to the tail pipe. This is called a straight pipe exhaust. I called the warranty place to check if the vehicle warranty will cover repairs on my vehicle they asked me why did I buy a warranty because they do not do warranties on modified vehicle . Also saying the sales person should have known that. Called the dealership and been trying to get back my money that I paid for the warranty which was over $3,000 . This was over 2 years ago. I have been calling them and going down to the dealership and they always hav an excuse for me! Your sales person sold me a bogus warranty and I want my money back! They are liars and a bunch of thieves! Please go to a reliable dealership and not these crooks! read more

Super nice people , very helpful and very informative. So happy we chose to come here

Good service and customer service with all the lady staff at wahiawa location! Would recommend! My son loves his car for beginner and everything seems to run good! read more

Star Auto is a great place to buy a car. They were very helpful when I went out to check out the cars on their lot. Brandon understood what I was looking for and made great suggestions. The process was very smooth thanks to finance and management. read more

We bought 2016 toyota SUV , was good when we test driving but ,, it rained few days after and water stayed inside one of taillight so we replace it ourselves , 2 weeks after we found lots of white smoke comes out from exhaust when start up everytime after more than 20‐30min drive . These might be a bad luck but cost a lot to fix it, and what im upset about is they charged $400 for registration fee and we thought it because they were going to get a new license plate, but when we got new license plate the registration expires in 6 month so we call them. They said they charge it everyone but dont charge full if it expires in 1 month . We dont get it, if so 6 month should be $200. They said they are going to ask boss about it then let us know. Since then we called them 2 time already and what they said was waiting for boss so let us know. We've been waiting for 2 weeks or more now and i dont know how long they're going to let us wait . I dont know why they charge us full registration fee , last owner paid for it and it still 6 month to expire. read more

I purchased a car from Star Auto in Waipahu last week. It didn't take long to get me on a test drive; I liked what I saw, so we moved on to the purchase. It was simple, straightforward and quick. Everything was explained clearly and completely, and I was told exactly what was needed to complete the transaction. Cleo was awesome. I came back the next day to pick up the car, and I was out the door in just a few minutes. read more

Solid car at a great price. Tafa provided exceptional customer service. Highly recommended. read more

Star Auto - Used Car Dealers Near Me - Wahiawa, Hawaii