Refused to tow a vehicle from one house to another. Claiming they only tow for emergency roadside…read moreevents. So... no worries, I'll have to move on. Three...thats 3 CAA memberships that won't be getting renewed.

As a long time member I can honestly say that it has been a pleasure working with CAA. Over the…read moreyears I leaned on them for passport photos, international drivers license, many maps and a tow. They are always quick and thorough. I have always encountered friendly staff, and nice small town feel.

Reza is the best travel agent I have dealt with up to now! He is very sincere, friendly,…read moreprofessional and proactive and does his due diligence in telling us all the resort options available and accommodations based on our situation. I will definitely contact him again for my next vacation! Kind regards, Vivian

Professional, on-time, friendly, competitive prices. Those are the 4 reasons why we chose Heatwave…read moreTravel and, especially, Reza. We had booked a trip to Cuba, with 2 separate hotels in 2 different cities. Reza walked us through everything and made the entire process very easy. Reza really went above and beyond for us and now we will be enjoying our trip very soon. Thanks Reza! We strongly recommend.

This was a great experience from start to finish. Everything was well organized, the staff was…read morefriendly, and the views were absolutely incredible. Being that close to the falls really makes you appreciate how powerful and beautiful they are. If you're visiting Niagara Falls, this is definitely an experience worth doing. I'm glad I did it and would recommend it to anyone looking for a fun and memorable way to see the falls.

This excursion was a surprise I got for my guys when they went to Niagara Falls. I didn't even tell…read morethem about it until the night before, while they were at the hotel. I will admit I have never been out of the country, and Yelping was a little rougher for me when it came to restaurants. I just didn't know distances from the hotel to where I was looking for things to do. So, I left food to them. I had fun finding activities for them, and this boat ride ended up being another success on my scoreboard. You do have to schedule a time, but they ended up not checking the time, they just scanned the tickets I forwarded to my husband's email. Easy enough. So, FYI, the Canadian boat typically has more people on the cruise than the U.S. side. It was packed! Not sure how I would have like that, but those things don't bother them like they do me. They will get you very close to the falls, and you will get pretty wet, but they do give you a poncho before you leave on the cruise. The cruise was about 20 minutes for $42 Canadian dollars. It was definitely something they would do again. It was really easy for me to book. 9/24/25

Tara was amazing. Unfortunately I had to cancel my trip due to an injury. But Tara was right on…read morethe ball

Amazing customer service! Always goes above and beyond to make my vacations the best!read more

Great place to stopover and take a break from driving. There's a large food court inside with Tim…read moreHortons, Pizza Pizza, Wendy's, KFC/Taco Bell, New York Fries, Mr Sub and Manchu Wok. There's a tourist info desk to get maps, brochures on attractions, get directions. Petro Canada gas station also on site if you need to fill up. This is probably the best rest stop when entering Niagara region.

There's alot to pick from. The lines was long put moved fast and the food was very goodread more

To start , I put in for a Trip Tik on Feb. 13/22 to go from Niagara Falls, ON. to Grand Falls, NB…read more My specific instructions were exactly... "We would like stops every 3 hours (approximately) along the 401 & the Trans-canada hwy. on the way to NB. at the nearest Enroutes to my 3 hours timeline to (fuel up/ washrooms & eat) Any questions please email me. Thank you so much" When you ask for a Trip Tik on line it tells you any less than 10 days, you have to do it yourself on line, otherwise the local branch will fo it. I gave them 10 weeks notice & get an email after submission that it will take 5 weeks to do??? Today is the end of the 5 weeks.. Know what I received...!?@#%^ Nothing I couldn't have done myself on Google Maps, Map Quest or their own site. Not 1 Enroute location calls up in the written booklet or map. I'd expect this shit service from "Karen's Travel & Emporium" but not a huge company like CAA. WHAT A COMPLETE JOKE! What the hell took 5 weeks? On the positive side ..I guess I can do it myself...I still have 5 weeks? The question is...since CAA did half the job shouldn't I get back 1/2 my "CAA Premium" membership of $172/ yr. back? You probably guessed it... No I wouldn't recommend them.

Just moved back to Niagara Falls and needed insurance for my truck. The service was amazing and the…read moreinsurance agent that helped me was so patient and helpful, explaining everything in detail and making sure I received all discounts for being a CAA member etc.. The rates seem very reasonable that I didn't even shop around. They have plenty of bundles and packages that save you $$. I am very pleased with my experience and glad to have CAA insurance now. It is also located next to the Ontario license and registration office, so convenient.

I have been to Niagara Falls many times over the years. However I had never done a tour. I was…read moretaking a friend who had never been there and we stopped at the rest stop on I-90 and talked to a man at the information center. He asked if we had a hotel which we did and he started telling us about the guided tour. We decided to sign up for $129. Per person which included Cave of the winds, Maid of the Mist / Goat Island and Whirlpool State Park. Our guide was Larry a knowledgeable guy with a fantastic voice (He could be a sportscaster or do voice overs on a Commercial!) he drove about a dozen of us on a little bus to all the locations and telling us all kinds of interesting facts and threw in some jokes along the way! My friend and I had a great time and made some friends along the way. I highly recommend the tour! When you think of the driving, paying for parking and paying for each experience, it was well worth it. So glad I got to be a part of Larry's Legends!!!

I travel from Chicago to Buffalo ny to saw the niagara falls…read more so I bought the grey line tours $90 plus tax our guide Bob did great job definitely worth the trip We enjoy every stop

Elena was fantastic in planning and booking our trip to Russia for the Olympics. She found us a…read moregreat hotel which would have been very difficult to do on our own since we don't speak the language. Elena was proactive and kept us up to date on the progress of our hotel and flight bookings. She also really helped in getting our documentation for our Visa. Elena has great knowledge and contacts in Russia. If you are planning a trip, I highly recommend Elena's Travel

Best travel agency I ever work with. Best prices for tickets! Thanks for allread more