Refused to tow a vehicle from one house to another. Claiming they only tow for emergency roadside…read moreevents. So... no worries, I'll have to move on. Three...thats 3 CAA memberships that won't be getting renewed.

As a long time member I can honestly say that it has been a pleasure working with CAA. Over the…read moreyears I leaned on them for passport photos, international drivers license, many maps and a tow. They are always quick and thorough. I have always encountered friendly staff, and nice small town feel.

Reza is the best travel agent I have dealt with up to now! He is very sincere, friendly,…read moreprofessional and proactive and does his due diligence in telling us all the resort options available and accommodations based on our situation. I will definitely contact him again for my next vacation! Kind regards, Vivian

Professional, on-time, friendly, competitive prices. Those are the 4 reasons why we chose Heatwave…read moreTravel and, especially, Reza. We had booked a trip to Cuba, with 2 separate hotels in 2 different cities. Reza walked us through everything and made the entire process very easy. Reza really went above and beyond for us and now we will be enjoying our trip very soon. Thanks Reza! We strongly recommend.

This is a CAN'T MISS experience! I guarantee the first question that your friends will ask you…read moreafter your Niagara Falls vacation will be - "did you ride the boat?" Boarding experience was efficient. They have attendants to usher you into one of several elevators. Then a short walk down to the platform while you wait for one of two boats so the wait is not long. Red ponchos given to you which are complimentary. PRO TIP: you'll get the best pictures if you're lucky enough to be able to get a spot on the upper deck near the railing. We were so lucky to be "cut off" from the line ahead of us for one boat and had to wait for the next boat, which turned out to be excellent for us. I wonder if you can request to wait if it looks like you're going to be the last ones on a boat. Surely the last in line will be towards the back of the boat or on the lower deck. But even if that's you, don't be worried - the boat sails in, and then turns around to go out. So even if you are in the back, there will be an opportunity for a picture. No announcements from the captain. No demonstration of putting on life jackets or at least told where they are located. Any boat tour I've done in the US would typically have something like this. Guess it's different in Canada. Everyone loaded, the boat just goes. And what a spectacular view. Take your family pictures as you are getting close, because after a certain point, you will feel the power of the falls. Eventually all you'll be able to see is mist. And it will feel like you're caught in a rain storm. The crowd all yells, laughs, and screams in excited unison! At some point, you could even say you're just trying to survive. You'll be lucky if the poncho hood stays on your head and that it covers both of your arms. Our hats were soaked and shoes were drenched, but we had so much fun! Definitely an experience that my kids will remember for their lifetime! Highly recommend!

I'm going to get the bad news out of the way: do not, I must repeat, do not order a hot dog on…read moresite. It was one of the saddest, most repulsive things I've been served. Kid you not. Tasted like it had been boiled for hours then sprayed with grill marks. Simply awful. The one and only bite I took was already half way down my throat when I realized I wanted to get as far away from it as possible. That out of the way... Everything else was a charm! I boarded Niagara City Cruises with the confidence of someone who had never seen Niagara Falls and assumed the complimentary red poncho would keep me dry. Wrong. We got absolutely blasted by the falls! It was spectacular fun! The experience began innocently enough. The falls looked beautiful from a distance. People were smiling. Birds were flying. Families were taking photos. Then the boat moved closer and nature abruptly decided that everyone on board needed a shower. Literally thousands of gallons of water a second are crashing from the sky. The poncho performed admirably if its job was protecting approximately 60 percent of my body. My hair and face were soaked. My pant legs and shoes were drenched. My poncho kept bellowing in the wind. I looked around at one point and I saw that this was everyone's story. The closer we got to the falls, the less we could see. The magnificent view slowly transformed into a white wall of mist, wind and life choices. Conversations became impossible. Communication was reduced to pointing, yelling and laughing. The power is overwhelming. The noise is deafening. The mist is relentless. The memory is unforgettable. Yes, it was incredible and I wish to have this experience -- without the hot dog -- all over again!

Tara was amazing. Unfortunately I had to cancel my trip due to an injury. But Tara was right on…read morethe ball

Amazing customer service! Always goes above and beyond to make my vacations the best!read more

Great place to stopover and take a break from driving. There's a large food court inside with Tim…read moreHortons, Pizza Pizza, Wendy's, KFC/Taco Bell, New York Fries, Mr Sub and Manchu Wok. There's a tourist info desk to get maps, brochures on attractions, get directions. Petro Canada gas station also on site if you need to fill up. This is probably the best rest stop when entering Niagara region.

There's alot to pick from. The lines was long put moved fast and the food was very goodread more

To start , I put in for a Trip Tik on Feb. 13/22 to go from Niagara Falls, ON. to Grand Falls, NB…read more My specific instructions were exactly... "We would like stops every 3 hours (approximately) along the 401 & the Trans-canada hwy. on the way to NB. at the nearest Enroutes to my 3 hours timeline to (fuel up/ washrooms & eat) Any questions please email me. Thank you so much" When you ask for a Trip Tik on line it tells you any less than 10 days, you have to do it yourself on line, otherwise the local branch will fo it. I gave them 10 weeks notice & get an email after submission that it will take 5 weeks to do??? Today is the end of the 5 weeks.. Know what I received...!?@#%^ Nothing I couldn't have done myself on Google Maps, Map Quest or their own site. Not 1 Enroute location calls up in the written booklet or map. I'd expect this shit service from "Karen's Travel & Emporium" but not a huge company like CAA. WHAT A COMPLETE JOKE! What the hell took 5 weeks? On the positive side ..I guess I can do it myself...I still have 5 weeks? The question is...since CAA did half the job shouldn't I get back 1/2 my "CAA Premium" membership of $172/ yr. back? You probably guessed it... No I wouldn't recommend them.

Just moved back to Niagara Falls and needed insurance for my truck. The service was amazing and the…read moreinsurance agent that helped me was so patient and helpful, explaining everything in detail and making sure I received all discounts for being a CAA member etc.. The rates seem very reasonable that I didn't even shop around. They have plenty of bundles and packages that save you $$. I am very pleased with my experience and glad to have CAA insurance now. It is also located next to the Ontario license and registration office, so convenient.

I travel from Chicago to Buffalo ny to saw the niagara falls…read more so I bought the grey line tours $90 plus tax our guide Bob did great job definitely worth the trip We enjoy every stop

I have been to Niagara Falls many times over the years. However I had never done a tour. I was…read moretaking a friend who had never been there and we stopped at the rest stop on I-90 and talked to a man at the information center. He asked if we had a hotel which we did and he started telling us about the guided tour. We decided to sign up for $129. Per person which included Cave of the winds, Maid of the Mist / Goat Island and Whirlpool State Park. Our guide was Larry a knowledgeable guy with a fantastic voice (He could be a sportscaster or do voice overs on a Commercial!) he drove about a dozen of us on a little bus to all the locations and telling us all kinds of interesting facts and threw in some jokes along the way! My friend and I had a great time and made some friends along the way. I highly recommend the tour! When you think of the driving, paying for parking and paying for each experience, it was well worth it. So glad I got to be a part of Larry's Legends!!!

Elena was fantastic in planning and booking our trip to Russia for the Olympics. She found us a…read moregreat hotel which would have been very difficult to do on our own since we don't speak the language. Elena was proactive and kept us up to date on the progress of our hotel and flight bookings. She also really helped in getting our documentation for our Visa. Elena has great knowledge and contacts in Russia. If you are planning a trip, I highly recommend Elena's Travel

Best travel agency I ever work with. Best prices for tickets! Thanks for allread more